Clinical Computer Systems, Inc.

Technical Customer Support Representative (TCSR) This role reports to the Customer Support Manager. Salary Range: $27-32/hour. What You'll Do: As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system. Your main goal is to quickly find and fix their technical problems. You'll offer excellent customer service, work well with a team, manage your tasks effectively, and handle a busy workload. This role involves working on-call and rotating shifts, and you'll be expected to work independently with little supervision. Your Responsibilities: Help customers through difficult or emotional situations. Respond to customer needs quickly and ask for feedback to improve service. Skillfully gather and analyze information to find solutions, working well with others to solve problems. Support Windows servers (2008, 2012, 2016) and desktops (Windows 7, 8, 10). Help with assigned projects, sharing updates on...

Project Manager The OBIX Project Manager leads and oversees the full lifecycle of OBIX implementation projects. This role partners closely with the OBIX Project Team, customer Project Manager, and the customer Project Team to ensure that all OBIX and customer tasks, responsibilities, and expectations are clearly defined, understood, and aligned. The Project Manager collaborates with OBIX team members to communicate project scope, provide guidance, and clarify requirements. They proactively identify and address any gaps or inconsistencies between customer expectations and the purchased solution. The OBIX Project Manager is accountable for delivering projects on time and within budget, using a rigorous and structured project management methodology. Responsibilities include maintaining accurate project plans, tracking task completion, identifying delays, and managing issues as they arise. Additionally, this role drives projects to completion in alignment with OBIX...