HIAWATHA BROADBAND COMMUNICATIONS
Wabasha, MN
At HBC, we have the job for you! We have an immediate opening for a Technical Support Representative . This position is responsible for providing quality support for our customers. In this role you will have the opportunity to respond to calls, analyze and troubleshoot issues, create and resolve tickets, and escalate issues to specific departments.
We are looking for motivated individuals who can deliver an exceptional “HBC customer experience” that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await.
Title: Technical Support Representative Tier 1
Location: Office located in Wabasha, MN
Rate: Pay starting at $19/hour plus overtime as applicable
Full-Time/Part Time: Full-Time
Reporting to: Manager, Technical Support
Primary Responsibilities Include:
Answer the Help Desk phones in a courteous and friendly manner and following the procedures as outlined.
Monitor and respond...