19 jobs found in westfield

Carrington Bankruptcy Customer Service Specialist II US-IN-Westfield Job ID: 2019-8804 Type: Regular # of Openings: 1 Category: Customer Service/Support Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring a Bankruptcy Customer Service Specialist II for our office in Westfield, IN. Consider Carrington Today! Responsibilities Responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans in bankruptcy. Also handles inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. This person may perform other bankruptcy duties. Performs all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Bankruptcy Specialist, Customer Service is an experienced level role in the job family and handles regular Customer Service calls as well as calls for borrowers in bankruptcy. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answers all incoming calls both simple and complex, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans. Receives and responds to incoming calls from borrowers, bankruptcy attorneys and/or other interested parties with inquiries regarding residential mortgage accounts in the bankruptcy process. Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations. Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with other departments. Track, follow-up and complete customer call backs to ensure inquiry resolution. Collect payments whenever necessary and appropriate. Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system Knowledge of current Federal Bankruptcy Laws preferred and a basic understanding of the bankruptcy proces Ability to manage work in order to meet strict deadline Basic math skills, ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy Qualifications TYPICAL EDUCATION AND EXPERIENCE: High school diploma or equivalent work experience Customer service/call center experience preferred One year experience in Banking, Mortgage/Loan Servicing industry experience preferred WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 15 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI114758616

NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Driver Job Id: 271191 Brand: NAPA Auto Parts Location: Westfield, MA Major Market: MA – All Locations Date Posted: October 21, 2019 Job Description As a Part-Time Delivery Driver for NAPA, your focus is on getting the right parts to the right people at the right time. Our deliveries are the heartbeat of our Wholesale business, and our Drivers are critical to our success. We know that full-time doesn't work for everyone, so we are offering this part-time driver position. Why NAPA? NAPA delivers quality experience not only to our customers but to our employees, in the form of career growth opportunities, great benefits including 401(k), and a parts discount! Responsibilities Passion for developing relationships with our customers Care and responsiveness while driving and delivering our parts Ability to work independently while engaging with customers as the face of NAPA throughout the day Building long-term relationships with the customers you deliver to Qualifications The ideal Part-Time NAPA Delivery Driver: Minimum 18 years of age Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary Stamina to stand and walk for entire work shift Strength to lift 60 lbs of merchandise Utilizing both manual and automatic transmission vehicles Handling cash charge transactions correctly and core/part returns appropriately Maintaining a distribution log or tracking system to record all deliveries/pickups made Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people Clear speaking and attentive listening skills Driving throughout the metropolitan area using maps and directions Flexibility in schedule including evenings, weekends and holidays Valid Driver's License 271191 GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons PI114751113

Carrington Customer Contact Specialist, Team Lead US-IN-Westfield Job ID: 2019-8805 Type: Regular # of Openings: 1 Category: Customer Service/Support Carrington Mortgage Services, LLC Overview Founded in 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect fo the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for a Customer Service Team Lead to support our team in Westfield IN! Responsibilities Responsible for handling escalated customer service issues and monitoring the level of service provided by the Customer Service Specialist (“CSS”) team through live call monitoring, providing constructive feedback, directing workflow, and identifying opportunities to improve departmental efficiency and improve quality of customer service within company policies and all applicable regulations. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Team Lead Customer Service Specialist level is a subject matter expert and can handle emotionally charged or other complex calls independently. Additionally, this level is responsible for training of lower level staff and for day-to-day workflow monitoring. ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist with the training of new hires and transitioning from new hire training to the call center floor. Support CSS I, CSS II and Sr. CSS through the Help and Escalation Line, Chat and Advocacy items Handle emotionally charged customers that may be upset or impatient, or other escalated from lower level CSS employees. Respond to customer requests, complaints, and inquiries which are beyond scope of Customer Service Specialist. Monitor live calls for the purposes of evaluating CSS team’s performance and providing initial feedback to supervisors for follow up. In the absence of supervisor, monitors call workflow and function as the supervisor for day to day concerns or issues. Prepare and distribute call center statistical reports on a daily basis. Mentor and/or coach new customer service representatives through on-the-job training. Perform other duties as assigned. Qualifications TYPICAL EDUCATION AND EXPERIENCE: High school diploma or equivalent work experience Five (5) plus years’ customer service/call center experience in a high volume telephone contact environment Five (5) years or more Mortgage Loan Servicing industry experience WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI114758581

Carrington Sr. Customer Service Specialist US-IN-Westfield Job ID: 2019-8806 Type: Regular # of Openings: 1 Category: Customer Service/Support Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for a Sr. Customer Service Specialist to support our team in Westfield, IN! Responsibilities Responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Senior Customer Service Specialist level is the senior level role in the job family and generally handles highly complex inbound calls and/or escalated calls from lower level Customer Service employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answer the more complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans. Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations. Refer more complex or complicated calls to qualified team member. Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments. Track, follow-up and complete customer call backs to ensure inquiry resolution. Collect payments whenever necessary and appropriate. Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system. Research and resolve a wide variety of customer questions/issues. Resolves and/or addresses complex customer problems or questions. Qualifications High school diploma or equivalent work experience Three (3) to four (4) years’ customer service/call center experience in a high volume telephone contact environment Three (3) years or more Mortgage Loan Servicing industry experience EEO/AAP Employer PI114758530

Carrington Sr.Business Intelligence Reporting Analyst US-IN-Westfield Job ID: 2019-8757 Type: Regular # of Openings: 1 Category: Information Technology Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. This position is located in our Westfield, Indiana office. Consider Carrington Today! Responsibilities The Business Intelligence Reporting Analyst is responsible for report creation and data analysis to support the needs for the Company. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Create operational and ad-hoc reports and data extracts to support business processes, primarily for mortgage lending and servicing. Work closely with management, end-users and IT in the analysis of business requirements to deliver effective business intelligence reporting solutions. Develop reports using historical or real-time data to support timeline business decisions. Perform data analysis and ad-hoc queries to meet business requirements. Create a variety of reporting solutions such as operational reports, scorecards, or dashboards to visualize business unit performance and trends. Implement user access controls and data security measures where appropriate. Utilize various tools such as SQL Server and Excel for data analysis and reporting as well as proprietary reporting tools integrated in business applications such as Encompass. Create and maintain documentation of processes, reports, applications, and procedures. Strong knowledge of Microsoft SQL including T-SQL programming and scripting Understanding of data privacy legislation and standards such as GLBA, OFAC, MISMO, et al. Strong analytical, problem solving, collaboration and technical skills Qualifications Bachelor’s Degree or equivalent job experience in business intelligence, reports development, data analysis, data integration or information management Two (2) or more years’ experience with database management systems (SQL) Two (2) or more years’ experience with report writer applications (SSRS and Excel). BSA experience, training and/or certification desired. Mortgage industry experience preferred. WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI114664800

Carrington Default Claims QA Analyst, I US-IN-Westfield Job ID: 2019-8781 Type: Regular # of Openings: 1 Category: Servicing Carrington Mortgage Services, LLC Overview Founded in 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect fo the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for a Default MI Claims Analyst to join our team! Responsibilities Responsible for review and reconciliation of Mortgage Insurance (MI) claims for accuracy, posting of mortgage insurance MI funds, and liquidation requests. Preform daily, weekly, or monthly review of post-sale processes to ensure compliance with investor, state, and agency guidelines. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. Review FHA, VA, PMI, and investor claims for accuracy and provide results to management for review. Responsible for monitoring claims pipeline. Prepare and file supplemental claims. Perform a loan level analysis and reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness including all escrow and corporate advances. Prepare a loss analysis within 20 days of the receipt of the final claim proceeds that outlines the avoidable and unavoidable loss and the cause of all avoidable losses. Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds. Ensure all loans are liquidated timely (zero principal balance) within 24 hours of receipt of the final claim proceeds. Upon completion of the final loss analysis, responsible for closing out of the Fiserv foreclosure workstation, and verifying all balances including corporate advance balances are zero. Perform daily review, follow-up and ensure the timely and accurate completion of all regular scheduled steps including outstanding/late steps in the foreclosure tracking templates pertaining to claims/post foreclosure sale activities. Maintain updates in Fiserv and input the completion date on the date the action occurs. Obtain approval, and modify the scheduled date to a date in the future, whenever a step in the process cannot be completed. Perform routine follow-up on aged daily processes and outstanding tasks. Keep manager informed of all trends and issues including, but not limited, claim denials/curtailments, FHA re-conveyance, FHA offsets, delays in getting properties in conveyance condition, title issues resulting in title denial. Verify taxes and insurance maintained and paid timely and cancelled/endorsed according to investor/insurer guidelines. Complete monthly, investor/client, PMI, VA, and FHA (SFDMS) reporting. Monitor vendor performance and notify manager of any consistent problems (vendors inability/failure to comply with investor/insurer procedures and/or CMS requirements) Ensure all claim documents are imaged timely. Maintain and control the HUD audit file. Qualifications High School Diploma or equivalent work experience Some college preferred Two (2) or more years’ mortgage servicing default experience Previous FHA, VA, PMI claims experience preferred Previous FHA, VA, PMI claims servicing experience preferred Previous accounting experience preferred Able to work M-TH 7-5 and Friday 7:30-11:30 plus overtime as needed WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI114632191

Carrington Late Stage Collections Specialist, I US-IN-Westfield Job ID: 2019-7684 Type: Regular # of Openings: 1 Category: Collections Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring a Loan Counselor, I for our office in Westfield, IN. Consider Carrington Today! Responsibilities The Loan Counselor I counsels borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. What you’ll do: Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Assist with loan servicing website payments, denied access, password resets. You’ll love this job if you’re: Tactful and Friendly. You’re a charismatic person who takes pride in great customer service. Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems. Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success. Qualifications TYPICAL EDUCATION AND EXPERIENCE: High school diploma or equivalent work experience. Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience. Experience in the Banking, Mortgage/Loan Servicing industries preferred. WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI114449343

Carrington Default Claims Specialist US-IN-Westfield Job ID: 2019-8705 Type: Regular # of Openings: 1 Category: Servicing Carrington Mortgage Services, LLC Overview Founded in 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect fo the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for a Default Claims Specialist to join our team in Westfield, IN! Responsibilities Responsible for preparing, filing, and following up on all FHA, VA, USDA, PMI, and investor claims timely and accurately according to insurer/investor guidelines. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Prepare and file all FHA, VA, PMI, and investor claims timely and accurately according to investor/insurer/CMS guidelines and requirements. Review, follow-up, and ensure the timely and accurate completion of all regular scheduled steps including outstanding/late steps in the foreclosure tracking templates pertaining to claims/post foreclosure sale activities on a daily basis. Maintain updates in Fiserv and input the completion date on the date the action occurs. Obtain approval and modify the scheduled date to a date in the future when a step in the process cannot be completed. Perform routine follow-up on a daily basis. Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes. Keep Team Lead and Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments, FHA re-conveyance, FHA offsets, delays in getting properties in conveyance condition, and title problems resulting in title denial. Ensure all claim documents are imaged timely. Continue to learn new skills and expand job knowledge to better perform assigned duties. Qualifications Moderate understanding of the foreclosure and claims process Ability to prioritize work in order to meet strict deadlines EDUCATION, EXPERIENCE AND/OR LICENSES: High School Diploma or equivalent work experience; WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI114413427

Carrington Collections Specialist, Early Stage, II US-IN-Westfield Job ID: 2019-8768 Type: Regular # of Openings: 5 Category: Collections Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring an Early Stage Collections Counselor, II for our office in Westfield, IN. Consider Carrington Today! Responsibilities The Early Stage Collections Counselor, II counsels borrowers on methods for bringing their loan current and/or exploring alternative solutions for loans in early stages (1-59 days delinquency). This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. What you’ll do: Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Assist with loan servicing website payments, denied access, password resets. You’ll love this job if you’re: Tactful and Friendly. You’re a charismatic person who takes pride in great customer service. Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems. Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success. Qualifications TYPICAL EDUCATION AND EXPERIENCE: High school diploma or equivalent work experience. Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience. Experience in the Banking, Mortgage/Loan Servicing industries preferred. WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI114413181

Carrington VP, Collections US-IN-Westfield Job ID: 2019-8765 Type: Regular # of Openings: 1 Category: Collections Carrington Mortgage Services, LLC Overview FOUNDED IN 2003 , Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. Carrington Mortgage Services, a part of the Carrington family of companies is currently looking for VP, Collections, to support our growth intiatives. This position comes with a very competitive base salary, bonus, and benefit package. Responsibilities J OB SUMMARY: The VP, Collections has overall responsibility for ensuring that all Collection departments are led in the most prudent direction to provide superior service. This position will drive the business use of technology and leverage strategies and process improvements to make all business units more efficient and effective. Performs all duties in accordance with all company guidelines and applicable federal, state, and local regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ø Carries out management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems. Ø Directs the overall operation of the Call Center which includes: Loan Servicing, SPOC, Customer Service and Customer Research departments. Ø Develops, recommends, and presents to Senior Vice President for approval an on-going business, operational, and personnel strategy for the Collections Department. Ø Manages and sponsors all IT interfacing projects and initiatives as they relate to Loan Servicing, SPOC, and Operations, as well as any direct business-unit-driven projects. Ø Develops and establishes relationships with other internal departments, as well as external vendors, to maximize efficiency and effectiveness across the CMS platform. Ø Develops and recommends compensation plans and metrics for all departments within Call Center Operations, including monthly incentives, contests, and budgetary considerations. Ø Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities. Ø Performs other duties and special projects as assigned. Ø Acts as the main business process expert for all of Loan Servicing, SPOC, Customer Service and Customer Research, and Operations in relation to any MortgageServ projects, issues, and process management. Ø Perform other duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES: Ø Knowledge of advanced computer software packages, specific dialer systems software, and industry related tools preferred; advanced negotiation skills preferred. Ø Ability to interact with senior management as an advisor on projects and to act as the company’s principal spokesperson in area of expertise. Ø Ability to make decisions that have significant impact on the department’s credibility, operations and services. Ø Ability to organize and prioritize work schedules of others on long-term basis. Ø Ability to compute, analyze and interpret complex statistical data and/or to develop forecasts and computer models. Ø Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc. and/or make formal presentations. Qualifications EDUCATION, EXPERIENCE AND/OR LICENSES: Ø Bachelor’s degree or job related experience in-lieu of degree. Ø Seven (7) to ten (10) years’ demonstrated experience in call center management, dialer operations, and collections management, including three (3) to five (5) years of supervisory/ management experience. PI114413266

Carrington Collections Specialist, Early Stage, II US-IN-Westfield Job ID: 2019-8766 Type: Regular # of Openings: 1 Category: Collections Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring an Early Stage Collections Counselor, II for our office in Westfield, IN. Consider Carrington Today! Responsibilities The Early Stage Collections Counselor, II counsels borrowers on methods for bringing their loan current and/or exploring alternative solutions for loans in early stages (1-59 days delinquency). This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. What you’ll do: Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Assist with loan servicing website payments, denied access, password resets. You’ll love this job if you’re: Tactful and Friendly. You’re a charismatic person who takes pride in great customer service. Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems. Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success. Qualifications TYPICAL EDUCATION AND EXPERIENCE: High school diploma or equivalent work experience. Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience. Experience in the Banking, Mortgage/Loan Servicing industries preferred. WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI114413233

Carrington Customer Service Specialist, II US-IN-Westfield Job ID: 2019-8743 Type: Regular # of Openings: 4 Category: Customer Service/Support Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for Customer Service Specialists to support our team in Westfield, IN! Position comes with hourly base and monthly bonuses along with full benefits including medical, dental, and 401k. Consider Carrington Today! Responsibilities The Customer Service Specialist will provide professional and knowledgeable assistance to borrowers in a call center environment. Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly identify problems and provide effective solutions that best meet the needs of CMS and our borrowers. Coach borrowers on the best ways to bring their loans to a current state through education of alternative forms of resolution. Place outbound calls to support various corporate initiatives. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. Receive inbound calls and assist with various customer questions or concerns Research modification requests; provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments Assist with loan servicing website payments, denied access, password resets Respond to escrow, loss draft and closing document inquiries Suggest alternatives to borrowers who show an inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing Interact with different departments, checks status on a loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages Negotiate reasonable payment arrangements with borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act Support specialized calling campaigns as required, based on business needs Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities Qualifications High school diploma or equivalent work experience One (1) to three (3) years’ customer service/call center experience Banking, Mortgage/Loan Servicing industry experience preferred Bi-Lingual (Spanish) skillset preferred Hours Monday-Friday 10am-7pm EEO/AAP Employer PI114413379

Carrington Special Loans Specialist US-IN-Westfield Job ID: 2019-8725 Type: Regular # of Openings: 1 Category: Loan Processing Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring Loan Administration Specialist for our office in Westfield, IN. Consider Carrington Today! Responsibilities Provide ongoing support for all Loan Administration departments. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Verify accuracy and completeness of data, comparing between various systems, and identify discrepancies Review loan origination documents and recalculate ratios to ensure original loan-to-value (LTV) and debt-to-income (DTI) ratios were calculated correctly, correct any identified errors Complete monthly GNMA audit reports as received. Update vesting information on a daily basis or as needed. This includes internal lists as well as communication with FiServ to update on their side. Complete monthly VA Guaranty report as received. Run multiple scripts as needed, including but not limited to the endorsement date script. Coordinate and complete audits for the Loan Administration groups on a monthly basis or as received. Review and complete the monthly unapplied report as received. Review and complete the monthly low balance report as received. Create all new job aids/ procedures in the correct format for all Loan Administration related functions. Participate in all training for both new staff, and new procedures as they are released. May back up the Specialist, Service Release & Acquisition role. Qualifications High school diploma or equivalent required. Some college preferred. One (1) to two (2) years’ mortgage experience required. WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI114387333

Carrington Customer Service Supervisor US-IN-Westfield Job ID: 2019-8724 Type: Regular # of Openings: 1 Category: Customer Service/Support Carrington Mortgage Services, LLC Overview Founded in 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect fo the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for a Customer Service Supervisor to support our team in Westfield IN! Responsibilities Oversee a unit within the Customer Service/Research Department and monitor associate workload and performance to ensure consistent goal achievement. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervise the entire operation of a unit within the Customer Service/Research Department. Responsible for ensuring that corporate standards are consistently applied throughout the unit. Prepare and review the unit’s daily productivity report. Assist in answering escalated borrower inquiries and answer complex/general questions from Customer Service Representatives. Develop relationships and partner with internal departments to identify ways to maximize efficiencies and effectiveness across the departments. Manage incoming email and other correspondence. Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities. Perform other duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES: Intermediate MS Office skills Ability to understand complex problems and to collaborate and explore alternative solutions Ability to make decisions that have moderate impact on the immediate work unit Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information Ability to organize and prioritize work schedules of others on short-term basis Qualifications WHAT WE OFFER: • An entrepreneurial environment • Innovative products unique to the real estate and mortgage industry • Award winning learning platform • Superior benefits package EEO/AAP Employer PI114071675

Carrington Sr. Customer Service Specialist US-IN-Westfield Job ID: 2019-8693 Type: Regular # of Openings: 1 Category: Customer Service/Support Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for a Sr. Customer Service Specialist to support our team in Westfield, IN! Responsibilities Responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Senior Customer Service Specialist level is the senior level role in the job family and generally handles highly complex inbound calls and/or escalated calls from lower level Customer Service employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answer the more complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans. Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations. Refer more complex or complicated calls to qualified team member. Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments. Track, follow-up and complete customer call backs to ensure inquiry resolution. Collect payments whenever necessary and appropriate. Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system. Research and resolve a wide variety of customer questions/issues. Resolves and/or addresses complex customer problems or questions. Qualifications High school diploma or equivalent work experience Three (3) to four (4) years’ customer service/call center experience in a high volume telephone contact environment Three (3) years or more Mortgage Loan Servicing industry experience EEO/AAP Employer PI114043797

Carrington Bankruptcy Customer Service Specialist II US-IN-Westfield Job ID: 2019-8706 Type: Regular # of Openings: 2 Category: Customer Service/Support Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring a Bankruptcy Customer Service Specialist II for our office in Westfield, IN. Consider Carrington Today! Responsibilities Responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans in bankruptcy. Also handles inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. This person may perform other bankruptcy duties. Performs all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Bankruptcy Specialist, Customer Service is an experienced level role in the job family and handles regular Customer Service calls as well as calls for borrowers in bankruptcy. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answers all incoming calls both simple and complex, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans. Receives and responds to incoming calls from borrowers, bankruptcy attorneys and/or other interested parties with inquiries regarding residential mortgage accounts in the bankruptcy process. Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations. Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with other departments. Track, follow-up and complete customer call backs to ensure inquiry resolution. Collect payments whenever necessary and appropriate. Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system Knowledge of current Federal Bankruptcy Laws preferred and a basic understanding of the bankruptcy proces Ability to manage work in order to meet strict deadline Basic math skills, ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy Qualifications TYPICAL EDUCATION AND EXPERIENCE: High school diploma or equivalent work experience Customer service/call center experience preferred One year experience in Banking, Mortgage/Loan Servicing industry experience preferred WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 15 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI114043714

Carrington Customer Research Intake Representative US-IN-Westfield Job ID: 2019-8695 Type: Regular # of Openings: 1 Category: Customer Service/Support Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring Customer Research Representative for our office in Westfield, IN. Consider Carrington Today! Responsibilities The Customer Research Representative provides accurate customer service and ensures the client's questions and concerns are fully addressed. Performs all duties in accordance with all company guidelines and applicable federal, state, and local regulations. Essential Duties and Responsibilities: Processes, assigns, researches and closes all Loan Servicing Website (LSW) tickets (inquiries). Distributes all LSW tickets to other Research Department representatives. Opens, assigns, and assists with processing subordination requests from third parties or customer requests. Researches and processes written complaints and concerns regarding customer service, collection issues, escrow, credit disputes, subordinations, and website issues. Researches and processes Automated Credit Disputes (ACDVs) via the website E-Oscar. Researches borrower's account to ensure that credit history is being reported accurately to the major credit bureaus. Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities. Other Duties and Responsibilities: Answers incoming phone calls when call volume is high. Qualifications Position Requirements (Education and/or Experience and Skills): High school diploma or equivalent required. Two to Three year’s industry related experience required, including mortgage banking and loan servicing. WHAT WE OFFER: • An entrepreneurial environment • Innovative products unique to the real estate and mortgage industry • Award winning learning platform • Superior benefits package EEO/AAP Employer PI114043743

Per Diem Dispensing Nurse – LPN/LVN/RN HCRC (Health Care Resource Centers) is looking for a detail oriented and empathetic Licensed Practical Nurse / Licensed Vocational Nurse to dispense prescribed medications as part of a treatment team in partnership with Physicians and Nursing Supervisors. The dispensing nurse also shares responsibility of maintaining dispensing equipment, managing medication inventory and reporting patient treatment information. An ideal dispensing nurse candidate works cooperatively with supervisory counseling staff and demonstrates a non-judgmental and accepting attitude toward the Substance Use Disorder. Essential Duties & Responsibilities: Administer daily medication to patients in accordance with program policy and medical protocols, including Methadone and Suboxone Use automated dispensing system(s), calibrate pump and maintain dispensing equipment Produce and maintain appropriate records and reports as required by Company protocol, Federal and State Regulations Ensure compliance with security standards for the distribution and storage of controlled substances as set forth in the Code of Federal regulations Order, receive and stock medication in accordance with DEA and State regulations. (If granted Power of Attorney) Provide daily assessment of patients Assist Nursing Supervisor to orient new nursing staff Other related duties as determined by supervisor Qualifications: Current & good standing LPN/LVN license in the State of Massachusetts Current CPR certification required EMR & computer proficiency desired Experience in chemical dependency preferred, self-motivated and directed, must have a positive attitude toward individuals in substance abuse treatment Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI114024715

Compassionate Substance Abuse Counselor Needed! HCRC (Health Care Resource Centers) services is dedicated to providing individualized treatment integrating pharmacotherapy, clinical counseling, recovery support and medical services. HCRC (Health Care Resource Centers), addiction treatment programs deliver medically-supervised services for adults in a variety of modalities and settings. As the largest specialty organization addressing the opioid crisis, we have unlimited opportunities for those looking to make a difference . At HCRC (Health Care Resource Centers) , we believe in delivering a higher level of care to our patients, not just talking about it. We are committed to treating our patients and each other with dignity and respect in a culture that fosters excellence in all that we do. Title: FT Substance Abuse Counselor Location: Westfield, MA Schedule: M-F 5:30am - 2:00pm Primary Job Function: Substance abuse counselor will be in charge with assisting patients through medically assisting programs and offering techniques for handling opioid addiction. Counselor conducts group sessions and individual sessions to assist with crisis management and coping strategies. Additionally, counselor will evaluate patients’ progress during therapy. Substance abuse counselors may also need to collaborate with doctors, nurses and therapists for patients’ therapy and treatment for best overall outcome. Essential Job Functions: Conducts individual initial assessment and evaluation interviews for service eligibility determination Completes Bio-psychosocial assessment. Facilitates, establishes and reviews with each patient the initial treatment plan Involve families and significant others in patient’s recovery process whenever possible Respond, as needed, to patient grievances and complaints Develop aftercare plans and discharge plans Other related duties as determined by supervisor Qualifications | Education | Certifications: Bachelor's Degree required with a minimum of 2+ years of individual counseling experience or a Master's Degree in Behavioral Science Previous experience working with chemically dependent individuals a plus. Must demonstrate a positive, non-judgmental, and accepting attitude toward our patient population Spanish speaking and licensed preferred (LMHC, LICSW, or LADC1) Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off and paid holidays Excellent growth and development opportunities through our counselor career path Rewarding opportunity with the ability to impact individuals’ life What to expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI114024676