30 jobs found in westfield

Per Diem Dispensing Nurse – LPN/LVN Westfield, MA HCRC (Health Care Resource Centers) is looking for a detail oriented and empathetic Licensed Practical Nurse / Licensed Vocational Nurse to dispense prescribed medications as part of a treatment team in partnership with Physicians and Nursing Supervisors. The dispensing nurse also shares responsibility of maintaining dispensing equipment, managing medication inventory and reporting patient treatment information. An ideal dispensing nurse candidate works cooperatively with supervisory counseling staff and demonstrates a non-judgmental and accepting attitude toward the Substance Use Disorder. Essential Duties & Responsibilities: Administer daily medication to patients in accordance with program policy and medical protocols, including Methadone and Suboxone Use automated dispensing system(s), calibrate pump and maintain dispensing equipment Produce and maintain appropriate records and reports as required by Company protocol, Federal and State Regulations Ensure compliance with security standards for the distribution and storage of controlled substances as set forth in the Code of Federal regulations Order, receive and stock medication in accordance with DEA and State regulations. (If granted Power of Attorney) Provide daily assessment of patients Assist Nursing Supervisor to orient new nursing staff Other related duties as determined by supervisor Qualifications: Current & good standing Licensed Practical Nurse (LPN) / Licensed Vocational Nurse (LVN) license in the State of Massachusetts Current CPR certification required EMR & computer proficiency desired Experience in chemical dependency preferred, self-motivated and directed, must have a positive attitude toward individuals in substance abuse treatment Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI119558018

Carrington Loan Servicing Setup Specialist US-IN-Westfield Job ID: 2020-9571 Type: Regular # of Openings: 1 Category: Servicing Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for a Loan Setup Specialist to support our team in Westfield, IN! Responsibilities The Loan Setup Specialist is responsible for the reconciliation of the loan status in the servicing system to the status in Mortgage Electronic Registration System (MERS), and also ensuring that all loans boarded onto the servicing system are boarded correctly. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Run comparison queries to ensure loan status in the Loan Servicing System matches MERS Submit batch updates to MERS as necessary Review daily, weekly, and monthly reports from MERS Communicate with sellers, servicers, investors and MERS to insure MERS information is correctly reflected in MERS Update data as necessary to insure compliance with MERS guidelines Perform monthly audits of MERS loans Update QA Plan as necessary Ensure annual 3rd party review is scheduled and performed Generate reports pursuant to internal requests Look for ways to improve the efficiency of operations through automation Complete full audit (short list or long list) on all loans originated and/or acquired by CMS Upon boarding, complete review of loans including but not limited to obligors, Texas A6, and KUCCC loans Qualifications High school diploma or equivalent required A minimum of one year experience in a mortgage servicing environment Knowledge of mortgage industry terminology Knowledge of Microsoft Suite at a basic level Ability to organize and prioritize own work schedule on short-term basis (longer that one month) and within allotted work schedule timelines EEO/AAP Employer PI119545758

Full-Time Patient Account Rep / Fiscal Clerk Westfield, MA HCRC (Health Care Resource Centers) is looking for hard-working and conscientious Patient Account Representative / Fiscal Clerk to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily responsible for patient billing, including verification of invoice information, maintenance of third party billing records, and resolution of a variety of problems. Essential Duties & Responsibilities: Review, maintain, and process fiscal/account records and transactions related to patient’s accounts. Verify insurance benefits and billing information by terminal and/or telephone. Annotate accounts with insurance coverage and estimated patient shares. Contact third party payers (insurance providers and state/federal agencies) for payment post billing. Resolve issues with payment and billing, authorization process. Reconcile daily money collected. Forward information as appropriate to expedite payment. Maintain accurate accounts, i.e. required signatures, proper account annotation, current demographics, and correspondence. Insure completion of pre-authorization process by inquiry and referral to clinician. Monitor insurance authorizations and claim rejections. Maintains fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient’s accounts. Perform tasks consistent with authorization and billing requirements. Contact patients for payment of account or payment arrangements according to current policy. Manage revenue cycle, production logs, balances and collections for self-pay clients. Maintain confidentiality of patient records. Assists with archiving discharged files, including archiving Respond appropriately to requests for information regarding accounts from payer, attorney, and others. Backup Receptionist as needed by: Checking in patients, collecting payments, answering phones, scheduling intakes, and data entry. Other duties, as assigned. Qualifications: High school diploma or equivalent with at least 2 years’ prior experience in a medical office setting. 2-4 years’ experience with Medicaid and PAC and commercial insurance (preferred) Excellent customer service skills and professional public presentation skills, including telephone etiquette. Knowledge of medical insurance claims procedures, documentation and records maintenance. Knowledge of medical billing procedures, gather and compile data into reports. Proficient in basic PC skills. Microsoft Word and Excel preferred. Ability to communicate effectively, both orally and in writing. Self-directed with the ability to work with little supervision. Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers. Ability to work with a diverse population, manage stressful situations and exhibit excellent customer service skills. Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off accrual Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI119525450

37 Feeding Hills Rd, Westfield, MA 01085, USA We are seeking a Wastewater Technician for our skilled nursing facility Westfield Gardens, in Westfield, MA! As a Wastewater Technician will be responsible for daily operation of our in house industrial waste water treatment plant. Shift: 40 hours per week Responsibilities: Maintaining daily operational logs Handling of water treatment chemicals Collection and testing of treated waste water General maintenance and housekeeping activities, including but not limited to maintenance rounds, daily room checks, daily room water temperature checks and room readiness Keeping all maintenance logs up to date Qualifications: Must have a valid Grade 3 or Higher Waste Water Treatment License Basic mechanical and plumbing skills Basic mechanical, carpentry , plumbing and electrical skills Benefits Offered: Medical, Dental, & Vision Insurance Paid Vacation time Paid Sick & Personal time & many more! xq7 PI119484545

37 Feeding Hills Rd, Westfield, MA 01085, USA Shifts Available: PT 7am-3pm, 3pm-11pm, 11pm-7am and PRN. We are seeking a Registered Nurse Supervisor/Registered Nurse RN for our skilled nursing facility Westfield Gardens in Westfield MA! The Registered Nurse RN will monitor the performance of non-licensed personnel and assist in modifying the treatment regimen to meet the physical and psychological need of the resident. $5,000 Sign-Up Bonus* Conditions apply Shifts Available: Registered Nurse Supervisor Shift: RN Supervisor FT M-F 3pm-11pm Registered Nurse Shift: RN (*Prorate $5,000) PT 7am-3pm RN (*Prorate $5,000) PT 3pm-11pm RN (*Prorate $5,000) PT 11pm-7am RN PRN (all shifts available) SMS us for a rapid response 717.740.2906 - People Powered. Responsibilities: The Registered Nurse RN main responsibility is to provide direct nursing care to residents under the medical direction and supervision of the residents' attending physicians of the facility. Complete and file required record keeping forms/charts upon the resident's admission, transfer, and/or discharge Chart nurses' notes in an informative, relevant, concise, and descriptive manner that reflects the care provided to the resident, as well as the resident's response to care. Complete accident/incident reports as necessary. Document appropriately in the resident record following established procedures Report all discrepancies noted concerning physicians' orders, diet change, charting error, etc., to the Charge Nurse/Nurse Manager Admit, transfer & discharge of residents as required Provides direct resident care as needed Review the resident's chart for specific treatments, medication orders, diet, etc., as necessary Educates the resident through use of nursing knowledge and skills according to their needs to promote their mental and physical well-being Consults with resident's physician in providing the resident's care, treatment, rehabilitation, etc., as necessary Review medication cards for completeness of information, accuracy in the transcription of the physician's order, and adherence to stop orders Qualifications: Registered Nurse of this state. Benefits Offered : Paid Time Off (PTO), To be used at your discretion for; Vacation, Sick, &/or Personal time Medical, Dental, & Vision Insurance 401K & many more! XQ7 PI119446296

37 Feeding Hills Rd, Westfield, MA 01085, USA Shifts Available: FT 3pm-11pmPT 7am-3pm, 3pm-11pm, 11pm-7am and PRN. We are seeking a Licensed Practical Nurse LPN for our skilled nursing facility Westfield Gardens in Westfield, MA! The Licensed Practical Nurse (LPN) is responsible for providing direct nursing care to the residents and to supervise the day-to-day activities performed by other members of the nursing team. $5,000 Sign-Up Bonus* Conditions apply Shifts Available: LPN ($5,000) FT 3pm-11pm LPN (*Prorate $5,000) PT 7am-3pm LPN (*Prorate $5,000) PT 3pm-11pm LPN (*Prorate $5,000) PT 11pm-7am LPN PRN (all shifts available) SMS us for a rapid response 717.740.2906 - People Powered. Responsibilities: Coordinates, assesses, plans, delivers, and evaluates nursing care for a specific group of patients/residents on a designated unit. Performs accurate, thorough, and timely nursing assessments and reassessments of patient/resident care needs in accordance with Nursing Department standards of practice. Delivers direct and indirect nursing care to patients/residents, fostering the maintenance of the highest functional level for the patient/resident at each stage of illness and emphasizing family inclusion. Evaluates the patient/resident response to treatment plan and consults with physicians and other members of the interdisciplinary team to revise ongoing plan of care to best meet the needs of patients/residents; Coordinates and documents discharge planning process for assigned patients/residents, ensuring that both the patient/resident, family members, and/or caretakers fully understand the discharge plan of care Qualifications: Must have a Licensed Practical Nurse (LPN License) Benefits Offered : Paid Time Off (PTO), To be used at your discretion for; Vacation, Sick, &/or Personal time Medical, Dental, & Vision Insurance 401K & many more! XQ7 PI119433292

37 Feeding Hills Rd, Westfield, MA 01085, USA Shifts Available: PT 7am-3pm, 11pm-7am and PRN We are seeking a Certified Nursing Assistant CNA for our skilled nursing facility Westfield Gardens in Westfield MA! You will work alongside fellow caregivers to provide each of your assigned residents with routine daily nursing care and services in accordance with the resident's assessment and care plan as a Certified Nursing Assistant CNA. $2,000 Sign-Up Bonus* Conditions apply Shifts Available: CNA (*Prorate $2,000) PT 7am-3pm CNA (*Prorate $2,000) PT 11pm-7am CNA PRN (all shifts available) SMS us for a rapid response 717.740.2906 - People Powered. Responsibilities: Assist residents with daily dental and mouth care (i.e., brushing teeth/dentures, oral hygiene, special mouth care, etc.), with bath functions (i.e., bed, bathtub or shower bath, etc) and with hair care functions (i.e., combing, brushing, shampooing, etc.) Change bed linens. Keep linens tight to avoid wrinkles from forming under the resident Assist resident with bowel and bladder functions (i.e., take to bathroom, offer bedpan/urinal, portable commode, etc) Assist residents in preparing for activity and social programs (i.e. church services, parties, visitors, etc) Change dressings, bandages, binders, etc., as instructed Ensure that residents who are unable to call for help are checked frequently Qualifications: Active Certified Nursing Assistant Certification Benefits Offered : Paid Time Off (PTO), To be used at your discretion for; Vacation, Sick, &/or Personal time Medical, Dental, & Vision Insurance 401K & many more! XQ7 PI119425285

Westfield, MA 01085, USA We are looking for a Director of Nursing RN ("DON" / "DNS") for our skilled nursing facility in Westfield, MA! Responsibilities: Completes patient care requirements by scheduling and assigning nursing and staff; follows up on work results Establishes a positive work environment by providing support to patients and their families Provides information to patients and health care team by answering questions and requests Ensures complete and prompt reporting to the Executive Director/Administrator Ensures that significant changes in residents' conditions are communicated to the physician and family or responsible party Qualifications: Registered Nurse RN with over a years' experience in nurse leadership of a long-term care setting (ADON or DON) Must have knowledge of state and federal regulations Experience with geriatric population preferred Benefits Offered: In return for your expertise, you'll enjoy Competitive salary, excellent training, industry-leading benefits, and unlimited opportunities to learn and grow XQ7 PI119228172

Denial / Billing Specialist Westfield, MA Healthcare Resource Centers (HCRC) is looking for a detail oriented and conscientious candidate for our Denial / Billing Specialist role. The Denial / Billing Specialist will assists the billing supervisor with billing activities, responsible for monitoring denials, appeals, and resolutions from participating insurance carriers and working proactively to collect from insurance carriers. Essential Duties & Responsibilities: Tracks all incoming claims denials (Mail, EOB’s, from clinics). Review denied claims, makes required corrections and resubmits to appropriate insurance within 10 days of receipt of denial. Verify if claim denial is a COB (Coordination of Benefits) claim and sends to appropriate insurance with COB information required. Enter claims and COB information into website for patients with Mass Health as secondary insurance. For claims that are not COB, charges patients for patient responsible amounts from EOB’s. Enter new patient insurance information into billing software if changes are found. Enters alerts into system to alert fiscal clerks to patient charges added to account. Check insurances online or calls insurance to verify eligibility as needed. Run Alpha List update spreadsheet and other reports as needed Enters authorizations as they are received. Maintains confidentiality of all information; adheres to all HIPAA guidelines and regulations. Ability to handle stressful situations and interact with others. Must be present during working hours at the office for in person meetings and access to a computer without violating company policy. Other related duties and responsibilities as determined by Supervisor. Qualifications: High school diploma or equivalent required. Minimum of 3 years of experience in an office setting preferred. Experience with Medicare, Medicaid, Commercial Insurances, etc. required. Experience with Insurance Eligibility verification required. Must be computer literate (programs, software, email, spreadsheets). Proficient with Microsoft Word & Excel required. Excellent verbal and written communication skills required. Typing and data entry skills required. Working knowledge of Health and Safety requirements preferred. Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off accrual Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI119327266

Service Maintenance Technician II The Community Builders, Inc. (TCB ) Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. Position Description : Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all work orders, turnovers and property maintenance needs, and performing repairs at the certified technician level (HVAC, plumbing, electrical, carpentry, etc.) Level II Service Technicians should have a high degree of building trades knowledge, as demonstrated by certification at a technical school, and at least 2 years of experience in a facilities technician role. The Service Technician II is vital to the successful maintenance of the property, through attention to service that affects the overall cleanliness, appearance and quality of the property and its presentation to its residents and to the community. The successful candidate must have an excellent customer service focus, and be able to work in a positive, productive relationship with the other team members, and be technically skilled to work independently. Essential Functions: Prepares and performs all necessary repairs to vacant apartments for new residents. Diagnoses problems and repairs in the areas of electrical, plumbing, carpentry and HVAC, and repairs/replaces appliances as needed. This includes but is not limited to: windows, doors, all fixtures, painting, grout and tile work, keys and locks and grounds maintenance including snow removal from walkways, parking lots and buildings. Maintains an inventory of supplies and complies with OSHA regulations Responds to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager Assists in maintaining the exterior of the property daily to provide clean and appealing curb appeal at all times. Inspect the property to insure that all is in order and Service Manager is aware of any maintenance or safety issues Timely completion of work order requests and in accordance with company policies and procedures. . Provide preventive maintenance for all buildings systems, equipment and components. Prepare vacant units to be market ready within company guidelines Be aware of all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts. Report to immediate supervisor any problems and/or issues relating to safety or management of the property. Available for weekend work, on-call rotation and emergency service call duties. Knowledge, Skills and Abilities: Strong verbal and written communication skills required. Basic computer skills, including industry software a plus. Knowledge of Federal Fair Housing Laws & Guidelines a plus. Knowledge of all hand and power tools, cleaning supplies, and protective equipment. Valid Drivers License and reliable transportation. Strong attention to detail, organizational, time-management and problem solving skills. Superior customer service skills including the ability to manage difficult customers and/or situations. Ability to read, write, understand and communicate in English, bilingual skills a plus! Physical Demands & Work Environment : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Must be able to remain in a stationary position 50 percent of the time. Occasionally ascends/descends a ladder to service the lights and ceiling fans Frequently moves equipment weighing up to 100 pounds across sites. Constantly works in outdoor weather conditions. Education & Experience: High School diploma or equivalent required. Some trade school desired or 5 years of progressive responsibility in property management, hospitality or retail experience required. Minimum of 2 years of advanced hands-on repair experience at Technician II level in one or more building trades Industry-Trade certifications/Degrees (NAHMS , CAMT, OSHA, HVAC, ETC) required The Community Builders, Inc., is committed to ensuring diversity in its workplace, and applicants from diverse backgrounds are strongly encouraged to apply. PM19 PI119195745

Carrington Late Stage Collections Supervisor US-IN-Westfield Job ID: 2020-9555 Type: Regular # of Openings: 1 Category: Collections Carrington Mortgage Services, LLC Overview Founded in 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect fo the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for a Loan Servicing Supervisor to support our team in Westfield, IN! Responsibilities Responsible for supervising a staff of Late Stage Collections Specialists in the day-to-day operations of late stage (59+days) Mortgage Loan Collections. Performs all duties in accordance with all company guidelines and applicable federal, state, and local regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: % · Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems. 15 · Oversees the daily operation of Collections; provides guidance and direction in daily work flow and volume. Communicates and publicizes to the group the daily work goals, changes, and any fluctuations to staff. 15 · Assists Late Stage Collections Specialists with escalation calls, addresses complaints, and resolves problems. 10 · Reviews and revises daily productivity reports. 05 · Performs monthly loan file audits to validate Late Stage Collections Specialist work effort and effectiveness. 10 · Reviews and refers loan files for alternative payment options, including modifications, short sales, Deed in Lieu of Foreclosure, refinancing, and foreclosure. 10 · Reviews and trains Late Stage Collections Specialists in any new changes to processes and/or procedures as needed. Reviews monthly quality control audits for staff members. 10 · Reviews daily and monthly Call Monitoring reports and works with staff to correct any outstanding issues. 05 · Develops call strategies to assist in collection effectiveness on assigned investor loan pools, as well as overall company delinquency. 05 · Audits and recovers reversals of borrower payments to ensure reduction in company payout. 05 · Conducts side-by-side training sessions as needed. 05 · Attends management meetings in absence of Manager. 05 · Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities. · Performs other duties and special projects as assigned. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES: · Knowledge of the Fair Debt Collection Practices Act required. · Knowledge of Microsoft Suite required; intermediate skill level preferred. · Knowledge of relevant industry-specific software packages required; advanced negotiation skills preferred. · Ability to understand complex problems and to collaborate and explore alternative solutions. · Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit. · Ability to organize thoughts and ideas into understandable terminology. · Ability to organize and prioritize work schedules of others on short-term basis. · Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy. · Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Qualifications · High school diploma or equivalent required ; some college courses in management/leadership training; writing and communication or specialized courses in mortgage banking industry preferred. · Five-plus (5+) years of related experience required, preferably in a collections/call center environment. EEO/AAP Employer PI119515619

Carrington Desktop Support Technician, II US-IN-Westfield Job ID: 2020-9561 Type: Contractor/Consultant # of Openings: 5 Category: Information Technology Carrington Mortgage Holdings, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. This position for a Sr. Desktop Support Technician is located in our Westfield, IN location. Consider Carrington Today! Responsibilities JOB SUMMARY: Install, update, and repair personal computer hardware and software systems. Recommend, maintain, and implement desktop solutions in support of organizational business needs. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support, troubleshoot, research, and resolve computer hardware and software problems related to installations, operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment. Build, configure, and modify workstations and images, including installation of operating systems, applications, and company-specific files; configuring security settings; adding hardware drivers; and updating/patching operating system/applications. Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages. Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management. Establish and maintain user accounts and passwords in accordance with company information security guidelines. Provide leadership, planning, support, and implementing assistance to IT-related project activities as directed. Manage enterprise software inventory system to track and distribute company approved software programs and updates. Provide mentoring and other subject matter expertise knowledge sharing to peer team members. Set up, move and/or transfer phone extensions. Perform other duties as assigned. ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES: Knowledge of common software applications. Ability to understand complex problems and to collaborate and explore alternative solutions. Ability to make decisions that have moderate impact on immediate work unit. Ability to organize and prioritize own work schedule on short-term basis (longer than one month). Ability to add, subtract, multiply, divide and to record, balance and check results for accuracy. Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Qualifications EDUCATION, EXPERIENCE AND/OR LICENSES: High school diploma or equivalent. Technical training in desktop management beyond high school preferred; some college or equivalent work experience preferred. Microsoft Certified Systems Engineer (MCSE) certifications in applicable Windows operating system certification preferred; Desktop Administration Suite or comparable system certification preferred. Five (5) or more years of desktop support/technician experience. Experience with MS Windows installation and troubleshooting. Experience with network troubleshooting, including in-depth knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) and LANs. EEO/AAP PI119468678

Carrington Collections Specialist, Early Stage, I US-IN-Westfield Job ID: 2020-9550 Type: Regular # of Openings: 1 Category: Collections Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring a Loan Counselor, I for our office in Westfield, IN. Consider Carrington Today! Responsibilities The Loan Counselor I counsels borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. What you’ll do: Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Assist with loan servicing website payments, denied access, password resets. You’ll love this job if you’re: Tactful and Friendly. You’re a charismatic person who takes pride in great customer service. Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems. Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success. Qualifications TYPICAL EDUCATION AND EXPERIENCE: High school diploma or equivalent work experience. Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience. Experience in the Banking, Mortgage/Loan Servicing industries preferred. Hours Monday -Friday 11am - 8pm WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI119443611

Carrington Claims Recovery & Analysis Specialist US-IN-Westfield Job ID: 2020-9552 Type: Contractor/Consultant # of Openings: 1 Category: Servicing Carrington Mortgage Services, LLC Overview Founded in 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect fo the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for a Claims Recovery & Analysis, Analyst to join our team! Responsibilities Responsible for performing financial reconciliation on all liquidated loans. Determine the root cause for all avoidable losses. Analyze multiple data elements in order to apply the proper decision rationale and attach evidentiary information to accurate written summaries. Work in conjunction with management team in providing the best resolutions under general directions with substantial latitude to improve and prevent losses. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reconcile all loan advances once the GSE or Government Mortgage Insured “expense” claim has been paid. Meet and/or exceed daily goal of completing daily financial loan reconciliations and/or determinations of avoidable or unavoidable financial loss. Prepare Claims Recovery & Analysis Posting Ticket (when applicable) to adjust/correct previous Cash Posting Ticket processed. Verify claim proceeds, short sale proceeds, and 3rd party foreclosure sale proceeds are accurately credited. Prepare and file all GSE or Government Mortgage Insured Supplemental Claims timely and accurately according to insurer guidelines and requirements. Prepare Claims Cash Posting Ticket (when applicable) to adjust/correct previous Cash Posting Ticket processed. Validate the accuracy of the loan financial reconciliation of all advances recovered and not recovered. Respond and make all corrections identified during the Quality Review Process within 24 hours of receipt. Maintain a monthly aggregate accuracy rate ratio of 98%. Analyze multiple data elements in order to apply the proper decision rationale and provide evidentiary support to complete accurate written summaries. Make recommendations for enhancing processes and procedures to prevent future occurrences; escalate to management any failure to comply with investor/insurer/or CMS guidelines and requirements that resulted in the loss. Ensure all applicable GSE and Government Mortgage Insured Supplemental Claim documents are imaged timely. Responsible for staying abreast of relevant changes to GSE or Government Mortgage Insured guidelines, industry standards and client expectations. Assume responsibility for completion of assigned duties. If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date. Exercise authority required to accomplish assigned duties and responsibilities and accepts full accountability for results achieved. Plan and schedule work so that it can be performed efficiently and effectively, reduces costs where possible by improving methods and processes and eliminating non-essential and manual processes and activities. Responsible for learning new skills and expand job knowledge to better perform assigned duties. Identify gaps in the department policies and procedures which allowed breakdown and provide recommendations to correct breakdown in process. Qualifications Strong knowledge of all Default Servicing processes up to and including Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims in addition to mortgage servicing state, federal and agency guidelines and timelines. Background in financial and loss analysis including ability to determine: all funds/advances due CMS have been recovered. Moderate Accounting Background—must possess the ability to complete financial reconciliations. Diplomatic and assertive communication skills. Strong computer skills with MS Word, Excel. Strong attention to details and have excellent time management and organizational skills. Comprehensive writing skills, including proper punctuation and grammar, organization, and formatting. Ability to substantiate facts and properly document them. Ability to work effectively and develop rapport with all levels of staff, management, Investors/Insurers and 3rd parties. Ability to make decisions that have moderate impact to immediate work unit. Ability to identify urgent matters requiring immediate action and properly escalating them. Ability to handle multiple tasks under pressure and changing priorities. EDUCATION, EXPERIENCE AND/OR LICENSES: High School diploma required; Associate/Bachelor Degree related/other field preferred. One (1) to Two (2) years of mortgage servicing default experience Previous FHA, VA, USDA and PMI claims experience preferred One (1) or more years’ LoanServ experience for all default related workstations. WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI119443533

Carrington Desktop Support Technician II US-IN-Westfield Job ID: 2020-9543 Type: Regular # of Openings: 1 Category: Information Technology Carrington Mortgage Holdings, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. This position is located in our Anaheim, CA office. Consider Carrington Today! Responsibilities The Desktop Technician II is responsible for install, update, and repair of personal computer hardware and software systems. Recommend, maintain, and implement desktop solutions in support of organizational business needs. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support, troubleshoot, research, and resolve computer hardware and software problems related to installations, operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment. Build, configure, and modify workstations and images, including installation of operating systems, applications, and company-specific files; configuring security settings; adding hardware drivers; and updating/patching operating system/applications. Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages. Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management. Establish and maintain user accounts and passwords in accordance with company information security guidelines. Manage enterprise software inventory system to track and distribute company approved software programs and updates. Set up, move and/or transfer phone extensions. Perform other duties as assigned. Qualifications High school diploma or equivalent. Technical training in desktop management beyond high school preferred; some college or equivalent work experience preferred. Microsoft Certified Systems Engineer (MCSE) certifications in applicable Windows operating system certification preferred; Desktop Administration Suite or comparable system certification preferred. Five (5) or more years of desktop support/technician experience. Experience with MS Windows installation and troubleshooting. Experience with network troubleshooting, including in-depth knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) and LANs. EEO/AAP PI119398997

Carrington Customer Service Specialist, 9:30am - 5:30pm US-IN-Westfield Job ID: 2020-9536 Type: Regular # of Openings: 1 Category: Customer Service/Support Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for Customer Service Specialists to support our team in Westfield, IN! Position comes with hourly base and monthly bonuses along with full benefits including medical, dental, and 401k. Consider Carrington Today! Responsibilities The Customer Service Specialist will provide professional and knowledgeable assistance to borrowers in a call center environment. Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly identify problems and provide effective solutions that best meet the needs of CMS and our borrowers. Coach borrowers on the best ways to bring their loans to a current state through education of alternative forms of resolution. Place outbound calls to support various corporate initiatives. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. Receive inbound calls and assist with various customer questions or concerns Research modification requests; provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments Assist with loan servicing website payments, denied access, password resets Respond to escrow, loss draft and closing document inquiries Suggest alternatives to borrowers who show an inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing Interact with different departments, checks status on a loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages Negotiate reasonable payment arrangements with borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act Support specialized calling campaigns as required, based on business needs Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities Qualifications High school diploma or equivalent work experience One (1) to three (3) years’ customer service/call center experience Banking, Mortgage/Loan Servicing industry experience preferred Bi-Lingual (Spanish) skillset preferred Hours Monday-Friday 9:30am - 6:30pm EEO/AAP Employer PI119357325

Carrington Customer Service Specialist, I US-IN-Westfield Job ID: 2020-9486 Type: Regular # of Openings: 2 Category: Customer Service/Support Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently looking for Customer Service Specialists to support our team in Westfield, IN! Position comes with hourly base and monthly bonuses along with full benefits including medical, dental, and 401k. Consider Carrington Today! Responsibilities The Customer Service Specialist will provide professional and knowledgeable assistance to borrowers in a call center environment. Will receive inbound calls on a daily basis and respond to customer inquiries and concerns. Quickly identify problems and provide effective solutions that best meet the needs of CMS and our borrowers. Coach borrowers on the best ways to bring their loans to a current state through education of alternative forms of resolution. Place outbound calls to support various corporate initiatives. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. Receive inbound calls and assist with various customer questions or concerns Research modification requests; provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments Assist with loan servicing website payments, denied access, password resets Respond to escrow, loss draft and closing document inquiries Suggest alternatives to borrowers who show an inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing Interact with different departments, checks status on a loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages Negotiate reasonable payment arrangements with borrowers, in accordance with department policies and procedures and in compliance with the Fair Debt Collection Practices Act Support specialized calling campaigns as required, based on business needs Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities Qualifications High school diploma or equivalent work experience One (1) to three (3) years’ customer service/call center experience Banking, Mortgage/Loan Servicing industry experience preferred Bi-Lingual (Spanish) skillset preferred Hours Monday-Friday 9:30am - 6:30pm EEO/AAP Employer PI118995606

Carrington Escrow Analysis Specialist US-IN-Westfield Job ID: 2020-9485 Type: Regular # of Openings: 1 Category: Escrow Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring a Escrow Specialist for our office in Westfield, IN. Consider Carrington Today! Responsibilities Responsible for all escrow analysis in accordance with RESPA (Real Estate Settlement Procedures Act) for all escrow loans and non-escrow loans with negative escrow advances. Perform all duties in accordance with all company guidelines and applicable federal, state, and local regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Perform monthly escrow analysis according to State Analysis Schedule established within the CMS Escrow department. Review all loans during trial analysis with a shortage/overage of $1,000.00. Research what caused shortage/overage and opens research items for tax/insurance vendors. Block loans that will not be analyzed due to pending research and monitors completion of research by performing manual analysis. Review all non-escrow loans with negative escrow advance in order to ensure that proper collection is taking place to recapture the negative escrow advance. Research all escrow analysis questions from the CMS Customer Service call center, tasks and escrow inbox. Review and changes accounts from escrow to non-escrow and from non-escrow to escrow at the written request of the borrower. Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities. Qualifications High school diploma or equivalent required. One (1) to three (3) years’ escrow and mortgage experience preferred. WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI118995630

Carrington Collections Specialist, Early Stage, I US-IN-Westfield Job ID: 2020-9397 Type: Regular # of Openings: 3 Category: Collections Carrington Mortgage Services, LLC Overview FOUNDED IN 2003, Carrington has evolved from a mortgage credit asset manager into a vertically-integrated financial services company that covers virtually every aspect of the single family residential real estate transaction, including investment in U.S. real estate and mortgage markets, loan origination and servicing, asset management and property preservation, real estate sales and rental, and title and escrow services. Carrington has built the infrastructure necessary to maximize value during any market cycle. We are currently hiring a Loan Counselor, I for our office in Westfield, IN. Consider Carrington Today! Responsibilities The Loan Counselor I counsels borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. What you’ll do: Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Assist with loan servicing website payments, denied access, password resets. You’ll love this job if you’re: Tactful and Friendly. You’re a charismatic person who takes pride in great customer service. Agile and Resourceful. You effortlessly shift gears and come up with workable solutions to problems. Ambitious and Driven. You have a competitive spirit to be #1, and love exceeding goals to achieve success. Qualifications TYPICAL EDUCATION AND EXPERIENCE: High school diploma or equivalent work experience. Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience. Experience in the Banking, Mortgage/Loan Servicing industries preferred. Hours Monday -Friday 11am - 8pm WHAT DO WE OFFER? Competitive compensation with incentive bonus plans Excellent benefits including Medical, Dental, Vision, 401K, Short Term and Long Term Disability Insurance 10 days of paid vacation in the first year, not including sick time or floating holidays Access to several fitness, restaurant, retail (and more!) discounts through our employee portal; Customized training programs to help you advance in your career. Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!). And a philanthropic workforce that supports causes year-round through the Carrington Charitable Foundation. EEO/AAP Employer PI118995689

Carrington Loan Processor, Retail, Full Doc, I US-IN-Westfield Job ID: 2020-9481 Type: Regular # of Openings: 1 Category: Loan Processing Carrington Mortgage Services, LLC Overview Come work for a TOP 50 "Company to Work For" as seen in the latest Mortgage Executive Magazine! We have an opening for a Mortgage Loan Officer. Are You Ready To Take Your Business To The Next Level? Responsibilities The Loan Processor Assistant will be responsible for providing quality loan processing assistance, reviewing files for adherence to underwriting standards and ensuring completeness of submission. Works with Closing Processors to coordinate the management of the loan applications from submission to closing. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for supporting Closing Processors and providing excellent customer service. Validate that title was ordered and determine if it is pending or received. Order the following for each loan as applicable to file: appraisal with the vendor listed on the itemization form, flood certificate, FHA/VA case number, refi Authorization, Caivrs, VOE’s (Borrower and Co-Borrower), payoffs (internal and external), current homeowners insurance declaration page, Verification of Mortgage/Verification of Rent and/or credit supplement if necessary, and tax transcripts Validate the following for each loan: AUS ran and approved, 1003 accuracy, 2 year work history, 2 year employment history, correct product type, REO section of 1003 complete, details of transactions, cash out or rate/term. Move loans to “Processing” milestone once ordering and validating is complete. Assist the Closing Processor by following up on all order-outs, title orders, written verifications of employment (current and previous), homeowner declaration pages, condo questionnaires, and subordination requests. Assist Closing Processor in obtaining documentation to clear fraud alerts and assist in final fee sheet follow-up. Track and upload appraisals and track IRS transcripts. Performs other duties as assigned. Qualifications Maintains highly confidential information in accordance with Company’s privacy policy concerning borrower’s information (concerning borrower’s confidential information). Requires high level of organizational skills and ability to work on several tasks simultaneously. Constant contact with internal office staff. Strong skills in the routine use of office machines such as computer, copiers, fax machines. Ability to communicate effectively both verbally and in writing. Ability to handle detailed assignments. Ability to organize and prioritize workload and meet deadlines. Excellent computer skills and working knowledge of Microsoft Office products. Strong internal customer service skills. EDUCATION, EXPERIENCE AND/OR LICENSES: High School degree or equivalent work experience required. 1 – 2 years of clerical or office experience required. Six months or more experience in the mortgage industry preferred. EEO/AAP Employer PI118960827