10 jobs found in portsmouth

Epsilon Systems Solutions, Inc. Mission Readiness Group is seeking a full time Ship Modernization Program Manager in Portsmouth, VA. Summary: The Program Manager (PM) is responsible for overall contract performance. With full authority, accountability and responsibility, this position manages all aspects of assigned ship maintenance, modernization and repair projects. Projects managed may range up to $5 million and last from one to 12 months or longer. Duties & Responsibilities: The PM will be accountable for safe project execution and performance within the assigned cost, schedule, technical performance, and scope of the project through all project phases. Successful management of change orders and risks are required. The PM provides primary customer interface throughout the project lifecycle. Utilizing project team members, manages the application of labor and materials to achieve timely, better-than-bid results and assure customer satisfaction. In addition to managing ship projects and in all aspects of the job, the incumbent displays leadership, conducts business development, makes difficult decisions, shows respect for others while always acting in the best interest of the company. Oversees the programs interacting with assigned Project Managers to determine and maintain the most cost-effective method of accomplishing work through final certification and closeout analyzing project progress and financial reports to maintain management positive control. Tracks financial progress and status of program and projects and develops and coordinates corrective actions/adjustments working with and mentoring Project Managers to ensure completion of projects meeting all quality, technical, schedule and profit goals while meeting all technical, quality, schedule and costs requirements. Must be able to identify, assess and analyze with the team, any risk and/or issues that may compromise the successful completion of projects, and develop plans/actions that will mitigate risks. Able to provide leadership when schedule / production conflicts may occur for resolution to ensure successful project completion and job profit margins. The Program Manager is ultimately responsible for meeting all deliverables on-time, within budget, and with high customer satisfaction ensuring conformance with contractual requirements. Strives to develop new business or expands the product line with the customer. Plans, estimates, negotiates, staffs, directs the work, and reconciles final billings on assigned projects. Resolves any internal issues that arise over the productive, safe management of the project. Leads the post-project review to capture learnings applicable to future projects. Meets or exceeds customers realistic expectations for quality, productivity and safety on projects, and manages the customer relationship through any changes in the scope and price of the project to assure continuing customer satisfaction and profitable project closure. Resolves issues on a day-to-day basis with customers, owners, Port authorities, and other interested parties. Represents the company fairly and consistently when interacting with customers. Works closely with the Estimating Department to develop estimates for regional work. Interprets specifications, plans project sequencing and coordinates the various phases of the project to prevent delays and avoid rework. Ensures that change order requests and condition found reports (CFRs) are properly written and approves them before submittal to the customer. Writes timely and accurate documentation of each job and contributes accordingly to final written specifications. Confers with supervision to resolve problems and to improve methods. Plans, coordinates and directs production activities for assigned projects. Through subordinate supervision, assures appropriate daily project staffing. Monitors job progress to ensure that manpower utilization and allocation meets job requirements and bid expectation. At time of bid package preparation, works closely with the estimating team. Evaluates, sets up, and manages subcontracts for support work on awarded projects. Oversees and coordinates the operations of the assigned worksite location. Establishes and maintains effective working relationships with vendors, customers, and labor unions. Coordinates and assures appropriate purchasing and shipping and receiving processes are used for tools, equipment, and other products needed at the regional location. Arranges for and monitors maintenance and repair of tools, equipment and facility amenities. Assesses and documents overall work performance of direct reports by close of project, providing feedback to same. Investigates violations of work place rules and determines disciplinary action using the consulting services of Human Resources. Ensures performance documentation by managers or supervisors of all assigned project personnel is completed. Clearly identifies strengths and weaknesses of project team members and recommends specific development activities. Identifies, assesses and analyzes with the Team, any risk and/or issues that may compromise the successful completion of the project, and develop plans/actions that will remove this risk. Controls the profitability of the project through schedule adherence, reprioritization and cost reduction. Influences and leads others in successful project execution. Mentors others by modeling respectful behaviors Applies a systems approach to work planning and execution Applies financial expertise in accomplishing labor-intensive projects. Makes careful and judicious use of labor in a complex multi-craft, union work environment. Provides strong customer service and achieves customer satisfaction while meeting company goals. Effectively communicates orally and in writing with diverse groups such as customers, vendors, labor representatives and officials at all levels. Handles multiple priorities with independence and good judgment. Supervises as many as fifty employees either directly or through subordinate Foreman. Requirements: Bachelors Degree in a mechanical or electrical engineering discipline from an accredited college or university required. An additional Ten (10) years of experience may be substituted for the degree requirement. Eight (8) years experience in structural, mechanical and/or electrical system repair/installations. Eight (8) years experience managing HM&E for repair, maintenance and modernization. This experience should include at least five (5) years working experience in the development and installation of Alteration /SCs on Navy ships. Security Clearance: DoD Secret Security Clearance, or the ability to obtain one. Pursuant to the various government contractual requirements, all applicants must be U.S. Citizens. Knowledge of proper standards of conduct and shipboard etiquette. Ability to identify changes in work scope to ensure appropriate planning measures are being taken including the customers inputs for reassessing, renegotiating, and amending the scope of work, schedules and budgets. Ability to provide leadership when schedule/production conflicts occur and the team is looking for resolution. Ability to work nights and weekends during peak workloads or as required to ensure project success. Willingness to travel and manage ship repair availabilities in remote, out-of-state locations for extended periods of time. Must have knowledge of Navy organizations including: Naval Sea Systems (NAVSEA) Command, Naval Surface Warfare Center (NSWC), Naval Air Systems Command (NAVAIR), Naval Information Warfare Systems Command (NAVWAR), Naval shipyards, Regional Maintenance Centers, and Type Commanders (TYCOMs), shipyard operations, ship systems and particularly how they interact and construction/repair sequencing; principles and practice of managing large numbers of employees; budgeting and financial statements; process improvements and business development processes. ADA & Work Environment: The physical demands for this position are light to moderate. May require some lifting or assistance with heavy equipment. The incumbent of this position is required to stand for extensive periods of time, in external climates. Must also be able to work long hours, travel internationally via various modes of transportation, and work any day of the week at any time of the day as required to meet customer needs, business objectives and to achieve delivery of service deadlines. The work environment for this job is demanding and potentially hazardous due to work on or inside ships as well as travel around ship repair yard. Epsilon Systems Solutions, Inc. and its subsidiaries are proud to be Equal Employment Opportunity and Affirmative Action employers, Minority/Female/Disabled/Veterans. PI115289546

Portsmouth, NH ID: 2019-2851 Updated Date: Department: Bilingual Call Center Representative Type: Schedule: Multiple Schedules Available Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW BILINGUAL CALL CENTER PROFESSIONAL Start a career and grow with our growing team! We need Bilingual Contact Center Representatives to support the sales process and improve customer experience. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Fluent Spanish and English is required. Portsmouth, NH 03801. Customer Service/Account Management, Part-Time and Full-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER PROFESSIONAL DO? Resolve customer inquiries, increasing customer satisfaction and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our Bilingual Call Center Professional are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Call Center Professional Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130746

Portsmouth, NH ID: 2019-2839 Updated Date: Department: Customer Service Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130748

Portsmouth, NH ID: 2019-2836 Updated Date: Department: Telephone Sales Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base (CWE) + Bonus Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW SALES REPRESENTATIVE We're growing again, so should you! As a Sales Representative, you will have the opportunity to make more than our average agent. These projects are inbound and outbound working between 3 to 10 customer group. You'll learn the latest sales verbiage and techniques as you improve your skills with every interaction. Customer service is also a big part of our mission but your role will be focused on selling. Must be willing to work hard, have excellent communication, and be highly reliable. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A SALES REPRESENTATIVE DO HERE? Make sales, become a professional. Understand your customers, learn to overcome objections, providing logical solutions that grow accounts. Self-improvement is incredibly important here, every interaction is an opportunity to get better. Our Sales Representatives are responsible for the following tasks: Increase sales volume and customer satisfaction. Grow accounts with new sales methodology. Learn the client's products, services, and customers. Utilize account management software and tech. Solve problems and upsell when possible. Improve your ability with every interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Sales Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page. OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130750

Portsmouth, NH ID: 2019-2842 Updated Date: Department: Blended Call Center Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology. Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands. Our Blended Call Center Representatives are responsible for the following tasks: Support customers, handle requests, provide solutions Thoroughly learn clients products and services Maintain existing relationships with professionalism Utilize new systems for accurate account management Escalate customer dissatisfaction when necessary Resolve issues empathetically within the first interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Blended Call Center Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130752

Epsilon Systems Solutions, Inc. Mission Readiness Group has a job opportunity for a full time Estimating Department Manager in Portsmouth, VA. Summary: Manages the activities of the Estimating Department in preparing man-hour, subcontractor, equipment, and material estimates for accomplishing ship repair and modernization projects. Implements technical estimating standards and procedures and oversees the work of estimator personnel. Solicits supplier bids and quotes for labor, material and equipment and evaluates incoming proposals to ensure they meet technical, cost, and schedule requirements. Responsible for the development of complete and accurate estimates in support of bids, quotes, and proposals. Provides for training and staffing of estimating department. Reports to VP of Operations and is the organizations primary point of contact for estimating needs. Responsibilities: Communicates and coordinates efforts with other departments in the development of complete responses to incoming RFPs and RFQs. Represents his/her department at bid kick-off meetings. Following Program Management review of estimating products, submits of cost estimates, ROMs, and responses to RFQ/RFP to Contracts Department for sending formal responses. Reviews products of estimating personnel, confirms compliance with requirements, and readiness for final approval. Reviews and submits all cost proposals/quotes/ROMs/estimates to Program Manager for approval review. Coordinates with Contracts Department to maintain proposal log up to date and compiles technical proposal and price data relevant to winning/losing proposals for future reference. Reports on RFQ/RFP status and monitors estimating personnel outputs for quality and quantity in relation to submission requirements and deadlines. Makes decisions and takes actions to meet review and submission deadlines based on priorities established by senior managers. Identifies and tracks ship repair and modernization bid opportunities. Develops and maintains estimating systems, standards and procedures. Supervises and makes hiring decisions for a team of employees, which includes but is not limited to the following: Estimators Materials Expeditors Administrative Assistants Assigns work responsibilities, set expectations and provides performance feedback. Develops and compiles metrics information that demonstrates effectiveness of bid efforts. Ensure information is shared as appropriate across MRG Divisions. Coordinates with other MRG Divisions (CA and FL) on ship modernization estimating projects that involve multiple geographic locations. Ensures proper records and filing systems are maintained for all estimating products in accordance with Quality Management System requirements. Oversees the review, analysis, and selection of subcontractors and supplier quotes for use in proposals. Ensures that Lessons Learned and historical project cost data are considered and reviewed during bid approval meetings. Ensures all estimating products developed in conjunction with proposal preparation are turned over to Program/Project Management after contract award. Develops baseline POAM and resource requirements. Following management review, ensures personnel and equipment resource requirements are captured in workload forecasting tool. Requirements: High school diploma/GED. 15 years experience in private sector naval ship repair, maintenance and modernization, with at least 5 years experience developing estimating products. 8 years training, education or work experience in project planning, execution and management. Demonstrated understanding of the design and production issues associated with HM&E systems and components. Ability to read and understand technical documents, technical manuals, and drawings. Ability to read, understand, and adhere to contract documents and regulatory requirements. Working knowledge of NAVSEA Standard Items. Ability to produce vendor RFQs, RFPs and subcontractor statements of work. Ability to write and/or produce input for the development of technical proposals. Ability to manage work priorities in a constantly changing environment. Must effectively present estimating products to internal management for submission approval. Ability to interact with employees not in line of authority to achieve desired results. Working knowledge of all of the Ship Modernization and Repair production processes. Full understanding of shipboard and shop production planning and work sequencing processes. Strong computer skills with emphasis on MS Project, MS Excel, and word processing applications. Epsilon Systems Solutions, Inc. and its subsidiaries are proud Equal Employment Opportunity and Affirmative Action employers, Minority/Female/Disabled/Veterans. PI115027548

Federal Staffing Resources, LLC Federal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Portsmouth, VA, USA Part Time Nurse Practitioner (NP) - Women's Health job in Portsmouth, Virginia. Nurse Practitioner (NP) - Women's Health is a civilian position within the Naval Medical Center Portsmouth system, which provides services to active duty service members, military retirees, and their families. Civilian and military personnel work together in the hospitals and clinics. It is a wonderful opportunity to work in a fantastic medical system serving an inspiring patient population. Any U.S. state license honored Monday-Friday days Paid Holidays Paid Time Off Benefits Great work-life-balance! Nurse Practitioner (NP) - Women's Health position overview: Assessment and management of health care of women throughout the life cycle. Health, psychosocial, OB/GYN history and physical examination. Prenatal care of the uncomplicated obstetric patient. Consultation with other specialists, clinics or health resources as indicated. Ordering of routine screening laboratory tests and radiographic procedures. Prescription of contraceptive agents excluding subcutaneous implanted progestin devices and cervical caps. Assessment and treatment of patients with acute episodic illness and consultation with appropriate medical officer when needed. Development of health promotion and maintenance plans, including disease prevention, health education and counseling. Assessment and treatment of patients with minor gynecological problems and sexually transmitted diseases. Treatment of male partners of OB/GYN patients treated for sexually transmitted diseases. Obtain patient health and developmental history. Perform and record a health appraisal including physical assessment and evaluation. Differentiate between normal findings and those that require consultation and/or referral. Request x-rays and laboratory tests as deemed necessary. Analyze the results of the health care plan, modify the health care plan as needed, and implement and participate in follow-up. Nurse Practitioner (NP) - Women's Health position qualifications: Master's, Post-Masters or Doctorate Degree from an advanced practice/nurse practitioner nursing program accredited by ACEN or CCNE American Heart Association Basic Life Support (BLS) or American Red Cross Basic Life Support (BLS) for Healthcare Providers. Certification as an OB/GYN NP or Women's Health Care NP by the NCC for the Obstetric, Gynecologic, and Neonatal Nursing Specialties License: registered nurse and nurse practitioner in any U.S. state. Active, current, unrestricted. Clinical competency within the past 2 years. References attesting to competency from physicians and peers requirements . FSRpeople.com FSR provides healthcare professionals to government healthcare facilities supporting active military service members, retirees, and their families nationwide. Since 2004, FSR has matched talented individuals to organizations to create mutually beneficial, sustainable partnerships. FSR is a well-established, award winning organization built with committed professionals who have a unified vision of helping others to succeed and thrive. We invite you to join our team and grow with us! FSR is a woman-owned, minority, small business based out of Maryland. #OFCCP PI114884509

Peregrine Technical Solutions, LLC Work Location: Portsmouth, VA Clearance Requirements: Secret Job Brief Computer Support Specialist (Training/Classroom) Employment Type: Full-time FLSA Status: Exempt (Salary) Hot Job: No Job Code: 8722 State/Territory: Virginia Peregrine Technical Solutions is a subsidiary of Goldbelt, Inc.,an 8(a) Alaska Native Corporation that provides expertise in Information Assurance, Computer Forensics and Cyber Warfare. Peregrine is in search of a Computer Support Specialist (Training/Classroom). Portsmouth, VA. GENERAL RESPONSIBILITY The candidate responsible for this position will support computer hardware and software services for C3CEN personnel in Portsmouth and provide support for additional remote sites. The responsibilities include providing system network administration, workstation support, providing personnel Check In/Out procedures and coordination with creation, deletion, and transfer of user CGOne profiles, distribution/security groups, tracking software licenses, and network load/storage monitoring. This position also includes setup, testing and breakdown of audio video equipment and Public Announcement systems. EDUCATION and EXPERIENCE • Must possess a minimum of three (3) years of Tier 1 Administration level experience in the maintenance and management of computer systems, hardware, software, computer peripherals, and computer networks including WAN/LAN.• USCG experience desired, but not required.KNOWLEDGE / SKILLSETS• Ability to accurately manage, track and maintain licenses.• Network Maintenance- maintain and support computer network components (e.g. cables, fiber optics, switches, routers, and hubs). Maintenance and support efforts consist of but are not limited to identification and correction of deficiencies; scheduling planned outages to minimize impact on operations; and identifying areas of improvement; and coordination of remote connections.• Must create, delete, and transfer user profiles, Email distribution groups, and control folder access.• Maintains and administrates servers, shared drive folders, and monitors overall storage capacity.• Experience with Video/Audio systems. Providing support for video teleconferencing and public address (PA) Systems. MANDATORY REQUIREMENTS• Must be able to obtain a Secret Clearance• Must possess CompTIA Network + and Security + certificates. Goldbelt Inc. and its subsidiaries are equal opportunity employers. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PI114812112

Goldbelt Falcon, LLC Work Location: Portsmouth, VA Clearance Requirements: Secret Job Brief Network Engineer Employment Type: Full-time FLSA Status: Exempt (Salary) Hot Job: No Job Code: 8695 State/Territory: Virginia As a subsidiary of Goldbelt, Inc., Goldbelt Falcon is a an 8(a) Alaska Native Corporation providing scientific, engineering and technical services tailored to the defense, security, aerospace and environmental markets. Job Description: The selected candidate will fulfill a network development and support role for the USCG's Command, Control, and Communications Engineering Center (C3CEN), Vessel Traffic Service program. The candidate will have the opportunity to develop, test, provide sustainability, and analyze the specialized network infrastructure CGOne and C3CEN Commercial Internet Data Network (CIDN). The candidate will also exhibit proficient troubleshooting skills and deliver sound recommendations to the customer for enhanced network capability. In addition to the technical aspect of the position, the candidate will aide in the preparation, review, revision updates, and maintenance of technical documents. USCG experience desired, but not required. Required Skills/Experience: - Secret Clearance Required. - 8+ years of Network Engineering experience. - Ability to obtain IAT Level II as required by DoD Directive 8570.1 - High School Diploma and the completion of studies from a technical institution required. Substitute experience is appropriate CG or DOD "A" or "C" technical school in lieu of technical institution. - Experience with advanced telecommunications, including LAN, WAN, routers, switches, and data communications. - Must be familiar with routing protocols and integrating heterogeneous network platforms. - Candidate must have experience with using network analyzing tools and programs and shall be able to interpret the data and produce reports to the customer. - Knowledge of network data anomalies, trend analysis, and prepare mitigation strategies. -Strong communication and documentation skills. -Engineering studies, to include site surveys, cost and risk analysis, technical drawings Desired Skills/Experience: -Knowledge of CG policy and standards -Familiarity with System Development Life Cycle processes. -CCNP & CCNA certification Goldbelt Inc. and its subsidiaries are equal opportunity employers. We recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PI114680068

Gryphon Technologies, LC NNSY Sr. Mechanical Designer LHD/LHA Subject Matter Expert SSR C-283 US-VA-Portsmouth Job ID: 2019-6131 Type: Full Time M&M # of Openings: 1 Category: OP TS PTS Other Marine Co VA, Portsmouth NS Overview Gryphon Technologies, Inc. (Gryphon) is a premier engineering and technical services provider supporting National Security programs. Gryphon is the federal Government’s partner working in support of mission critical systems in every phase of their lifecycle. We are proud of our ability to help shape tomorrow, while ensuring today’s U.S. and coalition forces can carry out their critical missions and tasks. Gryphon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Responsibilities Interprets SCD’s, SRFR’s and reference material to develop marked up documents for changes to ship mechanical systems SRD’s, SIB’s, Non-Nuclear Reactor Support (NNRS) Books, and Technical Manuals. Marks up text passages in SIB’s and Technical Manuals for SGML Editors to update. Uses AutoCAD to make graphic changes to SRD’s, SIB’s, NNRS books and Technical Manuals. Provides output of these in PDF format (for SRD’s and NNRS books) or .tiff format (for SIB’s and Technical Manuals). Must have previous experience in operation, maintenance and repair of ship mechanical systems such as piping systems (i.e., fireman or chilled water), pumps, refrigeration systems, elevators (i.e. aircraft and weapons), compressed gas systems (i.e., LP and HP air), and hydraulic systems. At end of availabilities will produce PDF files of assigned SRD’s when approved; to include required number of printed copies, properly folded, and electronic files (both Final and Working). Must be competent in use of AutoCAD, NSEDR and Adobe Pro. Qualifications Must have High School Diploma/Equivalent. This position requires US citizenship and will be subject to a security investigation, must meet the eligibility requirements to obtain, and maintain a security clearance issued by the US Government. In addition to the security clearance, this position may require an additional background screening for base access. One must have good written communication, interpersonal, problem-solving, analytical, mathematical, and organizational skills. Ability to follow directions is a must. Applicants must be able to work well alone and as part of a team. A Security Clearance or the ability to obtain one will be required. U.S. Citizenship required. PI114564289