Independence Blue Cross, LLC
Philadelphia, PA
Independence is a Qualified Health Plan issuer participating in the Federally Facilitated Marketplace and StateBased Exchanges (SBE). We are responsible for resolving Exchange casework within strict regulatory timeframes that directly impact members' access to healthcare. As an Issue Resolution Specialist, you will play a critical frontline role in investigating and resolving complex cases. This is an opportunity to apply your analytical skills, problemsolving abilities, and attention to detail to make a meaningful impact on member experiences while navigating a dynamic and highly regulated environment. Key Responsibilities Manage and prioritize a daily caseload to ensure cases are resolved accurately, efficiently, and within required compliance timeframes Investigate and analyze case details, identify root causes, and determine effective resolutions Collaborate with crossfunctional teams to drive timely and accurate case outcomes Draft clear, professional, and comprehensive...