Location : US-CT-Norwalk # of Openings : 1 Category : Human Resources Position Type : Regular Full-Time FLSA Status : Exempt Overview The Human Resources Manager, Hotel Transitions assists the Director of Human Resources, Hotel Transitions in ensuring the efficient administration and management of the Human Resources function in newly acquired and divesting properties. This will include recruiting, training, compliance with statutory requirements and the execution of associates relations activities, in order to provide Transitions Hotels with the personnel, guidance, and support necessary to achieve their guest service and business objectives. Responsibilities Assists with pre-activities of hotel investment to include arranging interviews with current management team, offer letters, arranging events information, coordinating materials, coordinating benefits presentation and coordinating HR training schedule. Assist with post activities of hotel divestments to include execution of divestment spreadsheet, inventory of outgoing HR/Payroll storage, coordination of interviews and transfer of associates where necessary. Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, payroll (where applicable) and associate relations activities, relating to all hotel personnel. Assists and instructs the Transition Hotel management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conducts interviews for all management positions and makes hiring recommendations. Ensures that Human Resources associates are developed within HEI standards and programs and are utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. In the event the Human Resources seat is open at the time of transition, the Human Resources Manager will occupy the property role until a permanent placement is found and has been adequately trained in his/her role. Assists with developing, implementing and administering policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. Oversees onboarding and training of payroll activities on newly acquired properties to include time system training for all managers. Additional training may be required for Human Resources Office which includes payroll. Ensures compliance with all State and Federal laws and regulations which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements. Assists with oversees compliance with Affirmative Action Plan. Provides assistance, guidance and counseling to the Human Resources Associates and management staff in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions. Assists with managing all labor relations activities by administering union contracts and ensuring compliance. Responds to all grievances in writing, negotiates settlements and acts as the hotel representative at all arbitrations. Oversees pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. Ensures all new hires and existing associates possess proper employment eligibility verifications. Performs any other job related duties as assigned. Qualifications Bachelor's Degree in Human Resources, Business Management or related field highly preferred. Minimum of 3+ years of Human Resources experience preferably in Hospitality or similar industry. Ability to deal effectively with all applicants and associates, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts. Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters. Ability to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses. Ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI113641475
Sep 13, 2019
Location : US-CT-Norwalk # of Openings : 1 Category : Human Resources Position Type : Regular Full-Time FLSA Status : Exempt Overview The Human Resources Manager, Hotel Transitions assists the Director of Human Resources, Hotel Transitions in ensuring the efficient administration and management of the Human Resources function in newly acquired and divesting properties. This will include recruiting, training, compliance with statutory requirements and the execution of associates relations activities, in order to provide Transitions Hotels with the personnel, guidance, and support necessary to achieve their guest service and business objectives. Responsibilities Assists with pre-activities of hotel investment to include arranging interviews with current management team, offer letters, arranging events information, coordinating materials, coordinating benefits presentation and coordinating HR training schedule. Assist with post activities of hotel divestments to include execution of divestment spreadsheet, inventory of outgoing HR/Payroll storage, coordination of interviews and transfer of associates where necessary. Assists in the development, implementation and administration of all Human Resource functions, including recruitment, training and development, payroll (where applicable) and associate relations activities, relating to all hotel personnel. Assists and instructs the Transition Hotel management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conducts interviews for all management positions and makes hiring recommendations. Ensures that Human Resources associates are developed within HEI standards and programs and are utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. In the event the Human Resources seat is open at the time of transition, the Human Resources Manager will occupy the property role until a permanent placement is found and has been adequately trained in his/her role. Assists with developing, implementing and administering policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. Oversees onboarding and training of payroll activities on newly acquired properties to include time system training for all managers. Additional training may be required for Human Resources Office which includes payroll. Ensures compliance with all State and Federal laws and regulations which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating verbally and in writing any new requirements. Assists with oversees compliance with Affirmative Action Plan. Provides assistance, guidance and counseling to the Human Resources Associates and management staff in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions. Assists with managing all labor relations activities by administering union contracts and ensuring compliance. Responds to all grievances in writing, negotiates settlements and acts as the hotel representative at all arbitrations. Oversees pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. Ensures all new hires and existing associates possess proper employment eligibility verifications. Performs any other job related duties as assigned. Qualifications Bachelor's Degree in Human Resources, Business Management or related field highly preferred. Minimum of 3+ years of Human Resources experience preferably in Hospitality or similar industry. Ability to deal effectively with all applicants and associates, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts. Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters. Ability to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses. Ability to observe associates in the work place, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI113641475
Location : US-CT-Norwalk # of Openings : 1 Category : Corporate Position Type : Regular Full-Time FLSA Status : Exempt Overview The Office Administrator provides administrative support directly to the Executive Team which includes: appointments, expense and event management; travel arrangements; organizing calls and meetings; preparation of agendas for leadership and other meetings; development of presentations; researching information and analyzing data; drafting and editing written communications; extracting and summarizing information, and identifying operational workflow improvements. The Office Administrator is also the lead point of contact for the smooth operation of the corporate office location including but not limited to: ordering and maintaining office supplies inventory, receiving mail and packages, main point of contact for building management, office equipment and other vendors while ensuring that office is clean, organized, and well-maintained. Responsibilities Acts as Executive Assistant for the Executive Team. Handles office management administration including: calendar management, travel arrangements, responses to inquiries, confidential electronic and paper files, supplies, budgeting/expenses, event planning, and other duties as needed. Prepares and edits power point presentations, excel spreadsheets, and other meeting and communication materials. Extracts internal and external data from various sources for compilation and analysis. Acts as point person for tracking strategic deliverables for follow through. Act as the facilities lead for corporate office location; main point of contact for building management, office equipment and other vendors Open, sort and distribute incoming correspondence including mail and email Ensure that office is clean, organized and well-maintained Maintain office supplies inventory Performs any other job related duties as assigned. Qualifications Bachelor's Degree is preferred 3+ years of experience in an administrative role in a corporate environment working directly with senior-level executives Ability to operate independently with minimal supervision or oversight - intuitively understands scheduling and prioritization. Exceptional analytic, critical thinking and writing skills. Demonstrated strength in G Suite, Office Suite, advanced Power Point and advanced Excel. Success juggling multiple priorities in a fast-paced environment while remaining calm and flexible under pressure. Proven ability to maintain confidential information and exercise sound judgment and discretion in all interactions. Excellent customer service, accuracy and interpersonal skills with a proven ability to effectively operate at all organizational levels including executive, staff, and external vendors. Responsible, reliable, and trustworthy, with a proven track record of working with confidential information Can-do positive, flexible attitude and demeanor, willingness to roll-up sleeves as needed in a dynamic, fast-paced environment Occasional travel is required. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI113598376
Sep 12, 2019
Location : US-CT-Norwalk # of Openings : 1 Category : Corporate Position Type : Regular Full-Time FLSA Status : Exempt Overview The Office Administrator provides administrative support directly to the Executive Team which includes: appointments, expense and event management; travel arrangements; organizing calls and meetings; preparation of agendas for leadership and other meetings; development of presentations; researching information and analyzing data; drafting and editing written communications; extracting and summarizing information, and identifying operational workflow improvements. The Office Administrator is also the lead point of contact for the smooth operation of the corporate office location including but not limited to: ordering and maintaining office supplies inventory, receiving mail and packages, main point of contact for building management, office equipment and other vendors while ensuring that office is clean, organized, and well-maintained. Responsibilities Acts as Executive Assistant for the Executive Team. Handles office management administration including: calendar management, travel arrangements, responses to inquiries, confidential electronic and paper files, supplies, budgeting/expenses, event planning, and other duties as needed. Prepares and edits power point presentations, excel spreadsheets, and other meeting and communication materials. Extracts internal and external data from various sources for compilation and analysis. Acts as point person for tracking strategic deliverables for follow through. Act as the facilities lead for corporate office location; main point of contact for building management, office equipment and other vendors Open, sort and distribute incoming correspondence including mail and email Ensure that office is clean, organized and well-maintained Maintain office supplies inventory Performs any other job related duties as assigned. Qualifications Bachelor's Degree is preferred 3+ years of experience in an administrative role in a corporate environment working directly with senior-level executives Ability to operate independently with minimal supervision or oversight - intuitively understands scheduling and prioritization. Exceptional analytic, critical thinking and writing skills. Demonstrated strength in G Suite, Office Suite, advanced Power Point and advanced Excel. Success juggling multiple priorities in a fast-paced environment while remaining calm and flexible under pressure. Proven ability to maintain confidential information and exercise sound judgment and discretion in all interactions. Excellent customer service, accuracy and interpersonal skills with a proven ability to effectively operate at all organizational levels including executive, staff, and external vendors. Responsible, reliable, and trustworthy, with a proven track record of working with confidential information Can-do positive, flexible attitude and demeanor, willingness to roll-up sleeves as needed in a dynamic, fast-paced environment Occasional travel is required. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI113598376
Location : US-CT-Norwalk # of Openings : 1 Category : Accounting/Finance Position Type : Regular Full-Time FLSA Status : Exempt Overview The Financial Systems Analyst acts as support to the Director, Financial Systems. This position is responsible for managing the back-end accounting and procurement systems. The Financial Systems Analyst is responsible for responding to user inquiries, tickets, issues, and concerns. Additionally, they will work with the Senior Finance team to design and implement system enhancements and improvements to continuously meet the business needs of HEI. Responsibilities Acts as system administrator of daily revenue, forecasting, and budgeting systems as well as the general ledger. Manages the procurement systems and ensures proper workflow for approvals is in place at all times to mitigate financial loss. Oversees the financial reporting system and ensures systems are balanced. Assists Transition properties and new user with system training. Supports the corporate office and the rebill process. Coordinates with Financial Planning and Analysis to ensure data cube is refreshing properly with system details. Assists with designing new financial reports. Understands corporate and property needs and use systems knowledge to creatively find solutions. Performs other related duties as assigned. Qualifications Bachelor's Degree in Accounting, Finance or related field. A minimum of 2 years accounting/finance experience. Hospitality, real estate or service-industry experience preferred. Experience with Hotel Accounting and financial reporting preferred. Knowledge of Hotel Accounting and financial reporting. Results-driven individual who does whatever it takes to succeed and loves a challenge. Strong financial systems skills shown either through implementation or integration experiences. Understanding of financial business processes. Effective communicator capable of explaining concepts clearly and credibly across levels of the organization. Strong team player, results oriented, metrics driven and capable of working in a fast paced, changing environment Ability to travel is required Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI113597845
Sep 12, 2019
Location : US-CT-Norwalk # of Openings : 1 Category : Accounting/Finance Position Type : Regular Full-Time FLSA Status : Exempt Overview The Financial Systems Analyst acts as support to the Director, Financial Systems. This position is responsible for managing the back-end accounting and procurement systems. The Financial Systems Analyst is responsible for responding to user inquiries, tickets, issues, and concerns. Additionally, they will work with the Senior Finance team to design and implement system enhancements and improvements to continuously meet the business needs of HEI. Responsibilities Acts as system administrator of daily revenue, forecasting, and budgeting systems as well as the general ledger. Manages the procurement systems and ensures proper workflow for approvals is in place at all times to mitigate financial loss. Oversees the financial reporting system and ensures systems are balanced. Assists Transition properties and new user with system training. Supports the corporate office and the rebill process. Coordinates with Financial Planning and Analysis to ensure data cube is refreshing properly with system details. Assists with designing new financial reports. Understands corporate and property needs and use systems knowledge to creatively find solutions. Performs other related duties as assigned. Qualifications Bachelor's Degree in Accounting, Finance or related field. A minimum of 2 years accounting/finance experience. Hospitality, real estate or service-industry experience preferred. Experience with Hotel Accounting and financial reporting preferred. Knowledge of Hotel Accounting and financial reporting. Results-driven individual who does whatever it takes to succeed and loves a challenge. Strong financial systems skills shown either through implementation or integration experiences. Understanding of financial business processes. Effective communicator capable of explaining concepts clearly and credibly across levels of the organization. Strong team player, results oriented, metrics driven and capable of working in a fast paced, changing environment Ability to travel is required Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI113597845
ID 2019-2816 Job Locations Norwalk, IA Job Post Information* : Posted Date 2019-07-29 Department Customer Service Representative Schedule Flexible Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI113399429
Sep 03, 2019
ID 2019-2816 Job Locations Norwalk, IA Job Post Information* : Posted Date 2019-07-29 Department Customer Service Representative Schedule Flexible Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI113399429
Florence Crittenton Services of Orange County Inc
Norwalk, CA, USA
Position Summary: We are looking for an Outpatient Therapist to fill an opening immediately in Norwalk, CA. The qualified Outpatient Therapist will assess and counsel individuals and families regarding psychological or emotional problems and develops and implements therapeutic treatment plan, in various settings, in accordance with the clients needs, applicable contracts, laws and standards of practice. Essential Duties of an Outpatient Therapist : Acquires, maintains, and demonstrates knowledge of Continuum of Care, Core Practice Model, evidence-based practices, and trauma informed care in providing therapy to individuals and families. Ensures client-centered service planning including effective advocacy, cross team collaboration, and client empowerment. Communicates relevant information and coordinates with staff and outside agencies to establish and meet clients treatment goals. Provides crisis intervention consultation to all members of the team. Assesses, implements and coordinates the clients plan of care, conducting outreach and engagement with team members and outside agencies, as needed. Promotes well being in a safe and supportive environment by providing client social and emotional support in addition to problem solving and conflict resolution. Provides services in the field settings such as client home, community, or other approved venues. May provide services in residential setting, as needed. Complies with HIPAA and agency confidentiality standards to safeguard client information. Completes all required documentation of services and visits accurately and within established timeframes. Transports clients, and family if required, to appointments and scheduled activities, as needed. . Requirements: Minimum Qualifications : MA, MS, MSW, PCC, PsyD, or PhD in a related field of human services from an accredited school and be licensed, or working towards license and eligible to treat individuals, couples and families. Must speak Spanish fluently. Physical Requirements for an Outpatient Therapist : For the safety and security of our clients, must maintain proficiency in First Aid/CPR. To facilitate appointments and activities, staff must be able to safely drive vehicles, which may include during heavy and prolonged traffic (more than one hour each way), while transporting one or more youth and their family. All field-based personnel must be able to conduct home and community visits in a variety of settings, including multi-level apartment buildings without elevator access . Frequent carrying, up to 25 pounds. Frequent bending, stooping, twisting, turning, and squatting. Frequent pushing/pulling up to 10 pounds and 25 feet. Regularly lifting floor to waist and floor above shoulders. Regularly sitting, 1 to 5 hours per day. Regularly standing, 1 to 5 hours per day. Regular use of fine motor skills for such activities as writing, notetaking, craft-making. Normal or corrected vision needed for driving, supervision of youth, and documentation. Normal or corrected hearing to insure proper supervision and campus safety. Normal sense of smell to detect client hygiene issues, infant hygiene needs, and environment safety issues. Work Environment : Community settings, both local (such as school and recreation) and community-based to facilitate transports, court, and family visits. Low to moderate noise level. In-Home settings: houses or apartments, often upper story with no elevator; may not have heating/air conditioning, cramped quarters with limited privacy; community and home risk factors may be present. It is Crittentons policy is to provide equal employment opportunity for all applicants and employees. We do not unlawfully discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodationon the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Consistent with the law, Crittenton also makes reasonable accommodations for disabled applicants and employees; for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions; for employees who are victims of domestic violence, sexual assault, or stalking; and for applicants and employees based on their religious beliefs and practices. PI113110902
Aug 25, 2019
Position Summary: We are looking for an Outpatient Therapist to fill an opening immediately in Norwalk, CA. The qualified Outpatient Therapist will assess and counsel individuals and families regarding psychological or emotional problems and develops and implements therapeutic treatment plan, in various settings, in accordance with the clients needs, applicable contracts, laws and standards of practice. Essential Duties of an Outpatient Therapist : Acquires, maintains, and demonstrates knowledge of Continuum of Care, Core Practice Model, evidence-based practices, and trauma informed care in providing therapy to individuals and families. Ensures client-centered service planning including effective advocacy, cross team collaboration, and client empowerment. Communicates relevant information and coordinates with staff and outside agencies to establish and meet clients treatment goals. Provides crisis intervention consultation to all members of the team. Assesses, implements and coordinates the clients plan of care, conducting outreach and engagement with team members and outside agencies, as needed. Promotes well being in a safe and supportive environment by providing client social and emotional support in addition to problem solving and conflict resolution. Provides services in the field settings such as client home, community, or other approved venues. May provide services in residential setting, as needed. Complies with HIPAA and agency confidentiality standards to safeguard client information. Completes all required documentation of services and visits accurately and within established timeframes. Transports clients, and family if required, to appointments and scheduled activities, as needed. . Requirements: Minimum Qualifications : MA, MS, MSW, PCC, PsyD, or PhD in a related field of human services from an accredited school and be licensed, or working towards license and eligible to treat individuals, couples and families. Must speak Spanish fluently. Physical Requirements for an Outpatient Therapist : For the safety and security of our clients, must maintain proficiency in First Aid/CPR. To facilitate appointments and activities, staff must be able to safely drive vehicles, which may include during heavy and prolonged traffic (more than one hour each way), while transporting one or more youth and their family. All field-based personnel must be able to conduct home and community visits in a variety of settings, including multi-level apartment buildings without elevator access . Frequent carrying, up to 25 pounds. Frequent bending, stooping, twisting, turning, and squatting. Frequent pushing/pulling up to 10 pounds and 25 feet. Regularly lifting floor to waist and floor above shoulders. Regularly sitting, 1 to 5 hours per day. Regularly standing, 1 to 5 hours per day. Regular use of fine motor skills for such activities as writing, notetaking, craft-making. Normal or corrected vision needed for driving, supervision of youth, and documentation. Normal or corrected hearing to insure proper supervision and campus safety. Normal sense of smell to detect client hygiene issues, infant hygiene needs, and environment safety issues. Work Environment : Community settings, both local (such as school and recreation) and community-based to facilitate transports, court, and family visits. Low to moderate noise level. In-Home settings: houses or apartments, often upper story with no elevator; may not have heating/air conditioning, cramped quarters with limited privacy; community and home risk factors may be present. It is Crittentons policy is to provide equal employment opportunity for all applicants and employees. We do not unlawfully discriminate on the basis of race, color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodationon the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Consistent with the law, Crittenton also makes reasonable accommodations for disabled applicants and employees; for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions; for employees who are victims of domestic violence, sexual assault, or stalking; and for applicants and employees based on their religious beliefs and practices. PI113110902