3 jobs found in north liberty

GreenState Credit Union Account Resolution Specialist II US-IA-North Liberty Job ID: 2020-2389 Type: Regular Full-Time # of Openings: 2 Category: Collections GreenState Credit Union Overview The determination and analysis of factors causing individual accounts to be delinquent and/or overdrawn, and the implementation of efforts to successfully resolve these factors through interaction with the account holders, and to minimize their potential for financial loss to the credit union. Efforts will include, but not be limited to extensive telephone, written and person to person communication with and collection of past due, overdrawn and legal reserve accounts. The ultimate objective of all collection activities will be to determine the cause and severity of an account’s delinquent and/or overdrawn status, and to establish an appropriate course of action in order to remedy the situation. Collection efforts include skip tracing, processing payments, or requesting review for repossession and foreclosure actions. Credit and financial counseling of past due and overdrawn accounts in accordance with established lending guidelines, and state and federal regulations. Responsible for coordinating collection activities with the Collection Supervisor. Pay range for this hourly position is $20.41 - $30.62 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Contacts and confers with members by any means necessary in order to determine the reason for delinquency and/or overdrawn status, and to arrange an appropriate course of action in order to remedy the situation. Makes recommendations for, and implements appropriate action for those accounts that cannot be contacted, or for which satisfactory arrangements cannot be made. Maintains and updates member records. Records all communications and all collection activity. Follows-up on past due mortgages, loans, credit cards and overdrawn accounts; makes reasonable and practical arrangements for interest, partial, or full payments. Performs skip-tracing duties, as required and directed. Takes check net payments over the phone, and saves them in the checksnet folder. Accepts debit and credit card authorizations over the phone, prints, and processes transaction and post to members' accounts. Requests review for repossession if all collections efforts are deemed exhausted. Initiates workflow for review of modification, TDR, workout, deferment requests. Conducts credit investigations and income verifications. Makes collection contacts to delinquent accounts and performs any tasks or duties in order to aid in collection of past due or overdrawn accounts. Refers members to financial counseling resources when necessary. Cross-sells Credit Union products and services when appropriate. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Performs any other duties as assigned. Qualifications Two to three years collection experience with reasonable knowledge of collection practices, consumer credit, real estate and bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. At times length of working day can be unpredictable, must be willing and able to work early and/or stay late with short notice. Must be willing to work Saturday rotation. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services. Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful member contact. Interpersonal skills necessary to gather data from a number of sources and to represent positively the Credit Union during such contact. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to work independently. Accuracy and attention to detail required. Ability to operate related computer applications and office equipment. Must be bondable. SAFE Act Registration may be required depending on specific responsibilities assigned within the account resolution department. Reporting Relationship Reports to the Vice President/Account Resolutions Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI119612426

GreenState Credit Union Vice President/Digital Transformation US-IA-North Liberty Job ID: 2020-2293 Type: Exempt Full-Time # of Openings: 1 Category: Digital Transformation GreenState Credit Union Overview Are you a forward-thinking, self-starter who loves a challenge? GreenState Credit Union is a progressive, growing organization that is seeking to hire a Vice President of Digital Transformation. This is a unique opportunity for someone who has digital experience, is a stimulating influence on everyone they meet, and enjoys problem solving. The successful candidate will be able to focus on the big picture, is decisive, and thrives in an extremely fast paced work environment. GreenState, the largest financial institution in Iowa, has been consistently recognized as a Des Moines Register Top Workplace; and is known for rewarding employees with progressive benefits and perks. If you are a competitive person who is looking to make a significant contribution and is passionate about better servicing and growing clients/members through the digital channel, come work for the best at GreenState! Salary range for this position is $108,538.20 - $162,807.30 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Defines and establishes the vision, strategy, and 3-year roadmap for GreenState’s digital products of the future that will enable innovative and meaningful digital relationships and interactions with members to help them achieve financial wellness and support the growth and efficiency of the credit union. Works cross functionally with other senior leaders and employees to define and deliver stated objectives and goals including orchestrating operational efforts and coordinating tactics to ensure deliverables meet expectations. Defines success for the digital channel, develops business cases including pro-formas, defines ongoing metrics, and communicates product strategy and progress to senior audiences. Develops and manages budget for Digital capabilities/platform Oversees key online business metrics such as increasing online usage across all channels, generating new members via online channels, and generating new loans and deposits through online channels. Promote and support member usage of electronic products and overall Digital NPS. Owns core digital product management of related features and functions for digital delivery. Coordinates all research, development, and optimization of the complete online user experience including but not limited to Online Banking, Mobile Banking, eStatements, eNotices, Bill Pay, Payments, Kiosks, ITMs, and Tablets. Develops product features by collaborating with technology, digital, design, and subject matter experts across IT, Operations, Member Experience, Marketing, Consumer Services, Legal/Compliance, and other applicable areas. Works to improve channel convergence and strive for a consistent member experience across channels. Reviews and recommends new methods and procedures to make daily digital banking operations more efficient. Owns and proactively identify issues and drive resolutions end-to-end. Recommends fee structures for all electronic products and resolve issues relating to online delivery channels and products. Drives innovation. Proactively anticipates future developments and member needs; creates and ensures effective implementation of strategic new programs or products for digital banking services. Acts as a product thought leader. Develops learning plans and coordinates with Training, Marketing, and Department Heads to inform and train employees on key Digital products and services. Interacts specifically with Marketing to define and deliver strategic and operational management of website and mobile, including web content development and management for all member-facing systems including text, blogs, and multimedia. EXTERNAL VENDORS/CONTACTS Develops and enforces Digital Standards for the cooperative, e.g. platform requirements for new vendors Leads vendor selection process and negotiates with outside vendors on significant contracts, involving IT and others as necessary. These may include online banking, mobile banking, software, and servicing vendors. Maintains effective relationships and ensure quality service is provided from third party processors and technology partners. Builds and maintains relationships with key partners and stakeholders. Keeps informed of new developments or ideas in the industry through reading relevant articles/publications, visiting other companies and digital providers, attending conferences, etc. SECURITY/COMPLIANCE Incorporates proper risk mitigation strategies to protect GreenState and its members from losses resulting from security breaches. Ensures compliance with credit union policies and federal regulations. Qualifications Bachelor’s or Master’s degree plus a minimum of 10 years of experience in a credit union or financial institution, overall, with three to five years of experience in a management or leadership role. Prior experience leading or working within a digital buildout/similar endeavor in a financial institution. Ability to work independently as well as with a team. Strong interpersonal and leadership skills. Exceptional written and oral communication skills. Ability to effectively communicate with all levels of the organization and other key constituents. Strong analytical and problem-solving skills. Ability to create relationships and collaborate effectively with internal employees, outside contacts, and membership. Passion for innovation. Strong organization skills. Experience developing and executing strategic plans and business cases. Reporting Relationship Reports to the Executive Vice President/Chief Operating Officer. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI119612428

ID 2019-2815 Job Locations North Liberty, IA Job Post Information* : Posted Date 2020-03-25 Department Customer Service Representative Schedule Flexible Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP). MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training. MCI is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. PI119521259