14 jobs found in North Liberty

Overview The primary functions of the Security and Safety Officer, responsible for providing and ensuring security and safety for members and employees across the cooperative, and to ensure compliance associated with regulatory laws and best practices/guidance. Pay range for this hourly position is $22.70 - $34.05, with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Ensures confidentiality of member information. SECURITY OFFICER DUTIES: Responsible for development and maintenance of the Credit Union Security Program and ensures that it is administered per the appropriate rules and guidelines and is in conjunction with various departments. Will also have to coordinate with compliance and risk management as appropriate. Performs daily contact and guidance of the Credit Union's Security Prevention Program, including physical security. Develops and maintains policies and procedures with security including, but not limited to robbery, bomb threats, active shooter training, threatening members, etc., ensuring they remain in compliance with Credit Union controls and relevant State and Federal regulations. Implements, analyzes, and monitors training materials and support documents. Conducts, monitors, tracks, and maintains staff security awareness training. Conducts an annual unscheduled inspection at each branch location. Reviews monthly Security Inspection Reports of branch managers. Serves as the first point of contact and makes decisions concerning security issues of members engaged in threatening behavior or actions towards staff and GreenState property. Issues “No Trespass” or “No Contact” orders when necessary and makes decisions regarding the permanent banning of members and non-members from entering our properties. Serves as the primary contact for law enforcement / dispatch centers if an event is determined to be a true incident of robbery or other illegal activity. Develops and maintains appropriate security related equipment and devices at branch offices, ATM machines, HQ, etc. Makes decisions as to the strategic planning of devices needed, device placements, and conducts training for branch staff on device operations, protocols, and procedures. Coordinates with Facilities as necessary for implementation. Reviews and approves invoices for purchasing and installation of security devices necessary for the program. Researches suspicious activity reports. Maintains knowledge of relevant laws and regulations and keeps abreast of changes in the security field by attending conferences, seminars, and webinars related to Credit Union safety & security and developing/maintaining an external professional network. Responsible for gathering personal items of employees that have been relieved of duty and getting to addresses provided. Maintaining a security presence for the Financial Center, including access card permissions, non-appointment members, upset members, and overall security for all employees. Monitoring Security cameras systems looking suspicious behaviors internal and external. Trains employees in safety procedures Designs methods for appraising safety conditions in an office setting. Stays up to date on new state and federal health and safety regulations Runs emergency drills to gauge employee readiness. Addresses any workplace-related health issues and accidents Helps write company safety handbook.

GreenState Credit Union Security and Safety Officer US-IA-North Liberty Job ID: 2019-2226 Type: Regular Full-Time # of Openings: 1 Category: Facilities Overview The primary functions of the Security and Safety Officer, responsible for providing and ensuring security and safety for members and employees across the cooperative, and to ensure compliance associated with regulatory laws and best practices/guidance. Pay range for this hourly position is $22.70 - $34.05, with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Ensures confidentiality of member information. SECURITY OFFICER DUTIES: Responsible for development and maintenance of the Credit Union Security Program and ensures that it is administered per the appropriate rules and guidelines and is in conjunction with various departments. Will also have to coordinate with compliance and risk management as appropriate. Performs daily contact and guidance of the Credit Union’s Security Prevention Program, including physical security. Develops and maintains policies and procedures with security including, but not limited to robbery, bomb threats, active shooter training, threatening members, etc., ensuring they remain in compliance with Credit Union controls and relevant State and Federal regulations. Implements, analyzes, and monitors training materials and support documents. Conducts, monitors, tracks, and maintains staff security awareness training. Conducts an annual unscheduled inspection at each branch location. Reviews monthly Security Inspection Reports of branch managers. Serves as the first point of contact and makes decisions concerning security issues of members engaged in threatening behavior or actions towards staff and GreenState property. Issues “No Trespass” or “No Contact” orders when necessary and makes decisions regarding the permanent banning of members and non-members from entering our properties. Serves as the primary contact for law enforcement / dispatch centers if an event is determined to be a true incident of robbery or other illegal activity. Develops and maintains appropriate security related equipment and devices at branch offices, ATM machines, HQ, etc. Makes decisions as to the strategic planning of devices needed, device placements, and conducts training for branch staff on device operations, protocols, and procedures. Coordinates with Facilities as necessary for implementation. Reviews and approves invoices for purchasing and installation of security devices necessary for the program. Researches suspicious activity reports. Maintains knowledge of relevant laws and regulations and keeps abreast of changes in the security field by attending conferences, seminars, and webinars related to Credit Union safety & security and developing/maintaining an external professional network. Responsible for gathering personal items of employees that have been relieved of duty and getting to addresses provided. Maintaining a security presence for the Financial Center, including access card permissions, non-appointment members, upset members, and overall security for all employees. Monitoring Security cameras systems looking suspicious behaviors internal and external. Trains employees in safety procedures Designs methods for appraising safety conditions in an office setting. Stays up to date on new state and federal health and safety regulations Runs emergency drills to gauge employee readiness. Addresses any workplace-related health issues and accidents Helps write company safety handbook. Qualifications A two-year college degree, completion of a specialized course of study, or completion of an extensive company training. One to three years of similar or related law enforcement. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services. Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful member contact. Interpersonal skills necessary to gather data from a number of sources and to represent positively the Credit Union during such contact. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to work independently. Accuracy and attention to detail required. Ability to operate related computer applications and office equipment. Must be bondable. Reporting Relationship Reports to the Maintenance Logistics Manager Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI115518959

GreenState Credit Union Human Resource/Talent Acquisition Specialist US-IA-North Liberty Job ID: 2019-2225 Type: Regular Full-Time # of Openings: 1 Category: Human Resources Overview The Human Resource/Talent Acquisition Specialist provides direction and leadership in all aspects of talent acquisitions processes including employment branding, candidate sourcing and selection. The position is responsible for ensuring the effectiveness of the talent selection process and for making improvements to meet current and future needs of the credit union while aligning processes to trends in technology, search strategies, and evolving candidate needs and preferences. Pay range for this hourly position is $25.83 - $38.75 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Compliance Ensures compliance with State and Federal legal regulations concerning employment. Responsible for the proper, accurate and timely completion of regulatory reporting associated with required regulations. Tracks and keeps records of all staff recruitment and sourcing programs and partnerships; reviews billings for accuracy and resolves discrepancies. Staffing Develops strategies to promote employment brand and awareness to position GreenState as an Employer of Choice in the communities in which we serve. Develops, implements, and executes hiring strategy for recruiting diverse sourcing programs to ensure commitment as an equal opportunity employer and with AAP placement goals in mind. Collaborates with department leaders to develop plans for key staffing initiatives and goals and become a trusted resource and partner. Identifies trends and make recommendations on staying ahead of the competition in the attraction and retention of top talent. Promotes and protects GreenState's employment brand and guarantee a meaningful applicant experience. Cultivates relationships with internal and external customers as well as candidates and recruitment partners. Cultivates and maintains strong relationships with key faculty, staff and student organizations within local colleges and universities from which we recruit and participates in on-campus recruitment activities. Develops and leads implementation efforts to proactively attract passive candidates through targeted sourcing and recruiting methods, employee referrals, etc. Acts as an administrator of GreenState's recruitment social media sites. Administers and facilitates GreenState's Internship Program. Develops employment related marketing content and materials on GreenState's website, in collaboration with the marketing team, as appropriate. Conducts employment interviews and counsels' managers on final hiring decisions. Coordinates and completes all procedures related to selecting qualified candidates for job openings. Monitors staff performance evaluation program and makes recommendations for revisions as needed. Assists in the upkeep of GreenState's HRIS; compiles reports from database as needed. Monitors our diversity and inclusion efforts in respect to attracting and retaining diverse talent Maintains confidential personnel records. Reports monthly staffing statistical information. Counseling Counsels managers and staff in the interpretation and application of human resource policies and procedures. Provides career-path guidance to staff. Training Coordinates and administers various Credit Union educational programs. Assists in the coordination of staff meetings, training topics, and special events. Researching Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department. Researches and works with third party vendors to develop new human resource processes. Qualifications Bachelor's Degree in Human Resource Management, Business, or related field; or equivalent coursework. Minimum two years relevant Human Resource experience in financial services or service related industry. Ability to effectively evaluate talents, values and attitudes (along with skills and experience) to make appropriate selection decisions. Ability to set clearly defined objectives; plans activities and project well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Ability to create a positive impression of GreenState Credit Union while responding to candidates. Knowledge of state and federal employment laws, regulations and statues. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite, ADP, iCims, and graphics software, and desktop publishing programs. A strong working knowledge of local area network directories, protocol and general maintenance procedures. High scanning accuracy with extreme attention to detail. Excellent demonstrated written, oral, and interpersonal communication skills. . Ability to perform under stress when confronted with emergent, critical, unusual situation, or situations in which working speed and sustained attention are critical aspects of the job. Self directed nature, ability to work independent of supervision, and accept responsibility for the direction, control or planning of an activity. Ability to establish and maintain cooperative working relationships. Ability to maintain both a high standard of respect and cooperation in dealing with co-workers. Ability to research, develop and create new programs. Maturity and discretion to handle confidential information. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Must be bondable. Reporting Relationship Reports to the Human Resource Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

Overview The GreenState Credit Union is now taking applications for an Accounting Processor. This position requires an analytical, accurate, perfectionist, who enjoys doing the “little things” that are required to make a company successful. If you value an employer who provides full training, competent leadership and will reward your accuracy and loyalty we want to talk to you. Pay range for this hourly position is $16.33 - $24.49 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Provides quality member service to Credit Union staff and members by furnishing necessary information, assistance and/or answering questions. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events, on an annual basis. Department Processes Responsible for the accurate posting of general ledger entries as well as balancing the related general ledger account. Processes member wire transfers via Fedline. Balances and maintains negotiable instruments. (i.e. official checks, accounts payable). Properly tracks and reconciles amusement park tickets (i.e. Adventureland, Lost Island). Responsible for staying up-to-date on escheat reporting requirements and properly tracking and/or reporting all escheatable items (i.e. official checks, accounts payable, lost member accounts, abandoned safe deposit boxes and unidentified deposits to the state(s)). Processes mobile remote deposit capture transactions and produces a monthly report. Processes remote deposit capture transactions. Responsible for the accurate transmission of check file(s) to the Federal Reserve; including problem-solving balancing and other issues related to end of night branch / department processes. ACH Sets up new ACH Originators on Goldleaf and provides direct assistance to clients using it. Prepares ACH files received via Fedline for posting into the Symitar system. Processes all ACH exception items, as well as any resulting return items. Processes all stop payment, unauthorized return, DNE and government reclamation items. Reconciles ACH debit and credit origination items. Processes EFT Indirect Funding. Processes account to account and micro deposit transactions from the online banking platform. ATMs Maintains ATM cash in accordance with Credit Union cash management guidelines and procedures. Responsible for the balancing of all Credit Union-owned ATMs and handling ATM disputes in accordance with Reg E. Processes ATM exceptions. Prepares and distributes monthly ATM totals report(s). Cash Handling Acts as the vault custodian for the Financial Center branch performing all vault cash transactions and vault balancing. Gathers and processes mutilated and unfit currency from branches for return to the Federal Reserve. Inclearings Processes inclearing exception items, file maintenance, and member return checks.

GreenState Credit Union Accounting Processor US-IA-North Liberty Job ID: 2019-2223 Type: Regular Full-Time # of Openings: 1 Category: Accounting Overview The GreenState Credit Union is now taking applications for an Accounting Processor. This position requires an analytical, accurate, perfectionist, who enjoys doing the “little things” that are required to make a company successful. If you value an employer who provides full training, competent leadership and will reward your accuracy and loyalty we want to talk to you. Pay range for this hourly position is $16.33 - $24.49 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Provides quality member service to Credit Union staff and members by furnishing necessary information, assistance and/or answering questions. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events, on an annual basis. Department Processes Responsible for the accurate posting of general ledger entries as well as balancing the related general ledger account. Processes member wire transfers via Fedline. Balances and maintains negotiable instruments. (i.e. official checks, accounts payable). Properly tracks and reconciles amusement park tickets (i.e. Adventureland, Lost Island). Responsible for staying up-to-date on escheat reporting requirements and properly tracking and/or reporting all escheatable items (i.e. official checks, accounts payable, lost member accounts, abandoned safe deposit boxes and unidentified deposits to the state(s)). Processes mobile remote deposit capture transactions and produces a monthly report. Processes remote deposit capture transactions. Responsible for the accurate transmission of check file(s) to the Federal Reserve; including problem-solving balancing and other issues related to end of night branch / department processes. ACH Sets up new ACH Originators on Goldleaf and provides direct assistance to clients using it. Prepares ACH files received via Fedline for posting into the Symitar system. Processes all ACH exception items, as well as any resulting return items. Processes all stop payment, unauthorized return, DNE and government reclamation items. Reconciles ACH debit and credit origination items. Processes EFT Indirect Funding. Processes account to account and micro deposit transactions from the online banking platform. ATMs Maintains ATM cash in accordance with Credit Union cash management guidelines and procedures. Responsible for the balancing of all Credit Union-owned ATMs and handling ATM disputes in accordance with Reg E. Processes ATM exceptions. Prepares and distributes monthly ATM totals report(s). Cash Handling Acts as the vault custodian for the Financial Center branch performing all vault cash transactions and vault balancing. Gathers and processes mutilated and unfit currency from branches for return to the Federal Reserve. Inclearings Processes inclearing exception items, file maintenance, and member return checks. Qualifications One to two years experience with credit union or other financial institution procedures, with emphasis on accounting or bookkeeping procedures. High school diploma or the equivalent (i.e.: GED). Interpersonal skills to represent the credit union in a positive way during member contact. Attention to detail and a high level of accuracy. Self-motivated with the ability to work with limited direct supervision. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Strong problem-solving skills and PC proficiency in spreadsheet and word processing software from Windows platforms. Ability to follow oral and written instructions perform basic math calculations. Ability to develop and maintain effective working relationships with co-workers. 1 Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Must be Bondable. Reporting Relationship Reports to the Accounting Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI115442872

GreenState Credit Union Human Resource/Talent Acquisition Specialist US-IA-North Liberty Job ID: 2019-2225 Type: Regular Full-Time # of Openings: 1 Category: Human Resources Overview The Human Resource/Talent Acquisition Specialist provides direction and leadership in all aspects of talent acquisitions processes including employment branding, candidate sourcing and selection. The position is responsible for ensuring the effectiveness of the talent selection process and for making improvements to meet current and future needs of the credit union while aligning processes to trends in technology, search strategies, and evolving candidate needs and preferences. Pay range for this hourly position is $25.83 - $38.75 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Compliance Ensures compliance with State and Federal legal regulations concerning employment. Responsible for the proper, accurate and timely completion of regulatory reporting associated with required regulations. Tracks and keeps records of all staff recruitment and sourcing programs and partnerships; reviews billings for accuracy and resolves discrepancies. Staffing Develops strategies to promote employment brand and awareness to position GreenState as an Employer of Choice in the communities in which we serve. Develops, implements, and executes hiring strategy for recruiting diverse sourcing programs to ensure commitment as an equal opportunity employer and with AAP placement goals in mind. Collaborates with department leaders to develop plans for key staffing initiatives and goals and become a trusted resource and partner. Identifies trends and make recommendations on staying ahead of the competition in the attraction and retention of top talent. Promotes and protects GreenState’s employment brand and guarantee a meaningful applicant experience. Cultivates relationships with internal and external customers as well as candidates and recruitment partners. Cultivates and maintains strong relationships with key faculty, staff and student organizations within local colleges and universities from which we recruit and participates in on-campus recruitment activities. Develops and leads implementation efforts to proactively attract passive candidates through targeted sourcing and recruiting methods, employee referrals, etc. Acts as an administrator of GreenState’s recruitment social media sites. Administers and facilitates GreenState’s Internship Program. Develops employment related marketing content and materials on GreenState’s website, in collaboration with the marketing team, as appropriate. Conducts employment interviews and counsels’ managers on final hiring decisions. Coordinates and completes all procedures related to selecting qualified candidates for job openings. Monitors staff performance evaluation program and makes recommendations for revisions as needed. Assists in the upkeep of GreenState’s HRIS; compiles reports from database as needed. Monitors our diversity and inclusion efforts in respect to attracting and retaining diverse talent Maintains confidential personnel records. Reports monthly staffing statistical information. Counseling Counsels managers and staff in the interpretation and application of human resource policies and procedures. Provides career-path guidance to staff. Training Coordinates and administers various Credit Union educational programs. Assists in the coordination of staff meetings, training topics, and special events. Researching Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department. Researches and works with third party vendors to develop new human resource processes. Qualifications Bachelor’s Degree in Human Resource Management, Business, or related field; or equivalent coursework. Minimum two years relevant Human Resource experience in financial services or service related industry. Ability to effectively evaluate talents, values and attitudes (along with skills and experience) to make appropriate selection decisions. Ability to set clearly defined objectives; plans activities and project well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Ability to create a positive impression of GreenState Credit Union while responding to candidates. Knowledge of state and federal employment laws, regulations and statues. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite, ADP, iCims, and graphics software, and desktop publishing programs. A strong working knowledge of local area network directories, protocol and general maintenance procedures. High scanning accuracy with extreme attention to detail. Excellent demonstrated written, oral, and interpersonal communication skills. . Ability to perform under stress when confronted with emergent, critical, unusual situation, or situations in which working speed and sustained attention are critical aspects of the job. Self directed nature, ability to work independent of supervision, and accept responsibility for the direction, control or planning of an activity. Ability to establish and maintain cooperative working relationships. Ability to maintain both a high standard of respect and cooperation in dealing with co-workers. Ability to research, develop and create new programs. Maturity and discretion to handle confidential information. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Must be bondable. Reporting Relationship Reports to the Human Resource Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI115354526

ID 2019-2815 Job Locations North Liberty, IA Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Flexible Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115121034

Overview The determination and analysis of factors causing individual accounts to fall into delinquency and/or overdrawn, and the implementation of efforts to successfully resolve these factors through interaction with the account holders. Efforts will include, but not be limited to extensive telephone and written communication members and other departments. The ultimate objective of all collection activities will be to determine the cause of delinquent and/or overdrawn status, and to establish an appropriate course of action in order to remedy the situation. Collection efforts include skip tracing, processing payments, or opening of correct workflows for more complex issues to be resolved by team. Credit and financial counseling of past due and overdrawn accounts in accordance with established lending guidelines, and state and federal regulations. Completes proactive campaigns on non-delinquent, high risk accounts in efforts to maintain good standing. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Contacts and confers with members by any means necessary in order to determine the reason for delinquency and/or overdrawn status, and to arrange an appropriate course of action in order to remedy the situation. Initiates workflows for appropriate action for those accounts that cannot be contacted, or for which satisfactory arrangements cannot be made. Maintains and updates member records. Records all communications and all collection activity. Follows-up on early stage past due mortgages, loans, credit cards and overdrawn accounts; makes reasonable and practical arrangements for interest, partial, or full payments. Performs skip-tracing duties, as required and directed. Takes check net payments over the phone, and saves them in the checksnet folder. Accepts debit and credit card authorizations over the phone, prints, and processes transaction and post to members' accounts. Initiates workflow for review of modification, TDR, workout, deferment requests. Makes collection contacts to delinquent accounts and performs any tasks or duties in order to aid in collection of past due or overdrawn accounts. Refers members to financial counseling resources when necessary. GreenState Credit Union Job Description Cross-sells Credit Union products and services when appropriate. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Performs any other duties as assigned.

GreenState Credit Union Account Resolution Specialist I US-IA-North Liberty Job ID: 2019-2218 Type: Regular Full-Time # of Openings: 1 Category: Collections Overview The determination and analysis of factors causing individual accounts to fall into delinquency and/or overdrawn, and the implementation of efforts to successfully resolve these factors through interaction with the account holders. Efforts will include, but not be limited to extensive telephone and written communication members and other departments. The ultimate objective of all collection activities will be to determine the cause of delinquent and/or overdrawn status, and to establish an appropriate course of action in order to remedy the situation. Collection efforts include skip tracing, processing payments, or opening of correct workflows for more complex issues to be resolved by team. Credit and financial counseling of past due and overdrawn accounts in accordance with established lending guidelines, and state and federal regulations. Completes proactive campaigns on non-delinquent, high risk accounts in efforts to maintain good standing. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Contacts and confers with members by any means necessary in order to determine the reason for delinquency and/or overdrawn status, and to arrange an appropriate course of action in order to remedy the situation. Initiates workflows for appropriate action for those accounts that cannot be contacted, or for which satisfactory arrangements cannot be made. Maintains and updates member records. Records all communications and all collection activity. Follows-up on early stage past due mortgages, loans, credit cards and overdrawn accounts; makes reasonable and practical arrangements for interest, partial, or full payments. Performs skip-tracing duties, as required and directed. Takes check net payments over the phone, and saves them in the checksnet folder. Accepts debit and credit card authorizations over the phone, prints, and processes transaction and post to members' accounts. Initiates workflow for review of modification, TDR, workout, deferment requests. Makes collection contacts to delinquent accounts and performs any tasks or duties in order to aid in collection of past due or overdrawn accounts. Refers members to financial counseling resources when necessary. GreenState Credit Union Job Description Cross-sells Credit Union products and services when appropriate. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Performs any other duties as assigned. Qualifications One year of similar or related working experience. High School Diploma or GED. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. At times length of working day can be unpredictable, must be willing and able to work early and/or stay late with short notice. Must be willing to work Saturday rotation. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services. Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful member contact. Interpersonal skills necessary to gather data from a number of sources and to represent positively the Credit Union during such contact. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to communicate thoughts and ideas in a clear and concise manner. Ability to handle multiple tasks in a fast pace and changing environment. Ability to work independently. Accuracy and attention to detail required. Ability to operate related computer applications and office equipment. Must be bondable. SAFE Act Registration may be required depending on specific responsibilities assigned within the account resolution department. Reporting Relationship Reports to the Vice President/Account Resolutions Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI115102853

Overview The Lock Desk Processor is responsible for the daily management of GreenState's rate lock process for the hedging and analysis of residential mortgages on the secondary mortgage market and our In-House mortgage loans. The position plays a critical role in maintaining the profitability of each individual residential mortgage loan as well as GreenState's overall hedge program and In-House program. Candidates must have the ability to exercise good judgement while being responsive to an ever-changing, unpredictable set of circumstances including market movement, volume levels, loan characteristics, and Secondary Market requirements. This position is fast-paced, deadline driven, and requires exceptional attention to detail. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Ensures confidentiality of member information. Adheres to all state, federal and credit union regulations, policies and guidelines. Processes rate lock requests for initial locks accurately and efficiently. Screens incoming rate lock requests for conformance to GreenState Lock Desk Policies and Procedures. Reviews and processes all profile change requests to ensure the request includes all loan criteria changes. Works with the loan team to adjust the rate and/or fees, as necessary. Processes lock extensions, re-locks, and renegotiations. Adds associated fees, as necessary, and advises loan teams to re-disclose for both Secondary & In-House mortgage loans. Processes cancellations and pair-offs. Collects invoices for pair-offs and works with the Account Specialist to ensure payment is processed accordingly. Tracks amount and reason for roll, pair-off, Early Payoff, and other fees adjusted upon purchase to assure accuracy and provide feedback to loan teams when necessary. Communicates extensively with investors regarding pair-off and Early Payoff fees. Documents and stores exception approval for future potential review by regulators. Evaluates and identifies loan level characteristics to determine if individual loans should be locked Best Efforts or Hedged. Investigates and resolves price discrepancies at the time of initial lock and final loan purchase. Reconciles key data points affecting pricing and eligibility on loans throughout the lock period. Documents vital information to hedge files towards specific investors, when necessary. Works directly with MCT Lock Desk Staff during lock desk hours to assist with the rate lock process. Assists with monitoring Mark to Market Report from MCT and stores document in the shared drive. Assists with generating hedged pipeline reports and ensures the accuracy of pipeline data. Communicates extensively with trader and broker dealers to assure incoming or outgoing wire invoices are accurate. Calculates the daily mortgage rates for publication with market-specific pricing, uploads the daily rates to the GreenState website, and distributes the rate sheet accordingly. Maintains an email distribution list of realtors and distributes rate sheets daily. Assists in the research and resolution of general ledgers and account offages as they pertain to a loan purchase. Collects purchase advices from investors, enters data into Encompass, and reviews information for accuracy. Communicates with investors acting as intermediary on behalf of the Credit Union and the respective loan team in investigating discrepancies or errors. Works with investors in rectifying any discrepancies. Assists with producing and submittal of Withdrawn/Denied as well as Lock Expiration Reports to department staff in an effort to prevent or curtail losses. Provides support to loan teams when the Mortgage Loan Officer and/or Associate are out of the office and a lock, profile change, or extension needs completed. Assists with ongoing training and support for Mortgage Loan Officers and Mortgage Associates. Attends appropriate outside training opportunities to gain knowledge and help identify potential efficiencies.

GreenState Credit Union Lock Desk Processor US-IA-North Liberty Job ID: 2019-2215 Type: Regular Full-Time # of Openings: 1 Category: Mortgage Overview The Lock Desk Processor is responsible for the daily management of GreenState’s rate lock process for the hedging and analysis of residential mortgages on the secondary mortgage market and our In-House mortgage loans. The position plays a critical role in maintaining the profitability of each individual residential mortgage loan as well as GreenState’s overall hedge program and In-House program. Candidates must have the ability to exercise good judgement while being responsive to an ever-changing, unpredictable set of circumstances including market movement, volume levels, loan characteristics, and Secondary Market requirements. This position is fast-paced, deadline driven, and requires exceptional attention to detail. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Ensures confidentiality of member information. Adheres to all state, federal and credit union regulations, policies and guidelines. Processes rate lock requests for initial locks accurately and efficiently. Screens incoming rate lock requests for conformance to GreenState Lock Desk Policies and Procedures. Reviews and processes all profile change requests to ensure the request includes all loan criteria changes. Works with the loan team to adjust the rate and/or fees, as necessary. Processes lock extensions, re-locks, and renegotiations. Adds associated fees, as necessary, and advises loan teams to re-disclose for both Secondary & In-House mortgage loans. Processes cancellations and pair-offs. Collects invoices for pair-offs and works with the Account Specialist to ensure payment is processed accordingly. Tracks amount and reason for roll, pair-off, Early Payoff, and other fees adjusted upon purchase to assure accuracy and provide feedback to loan teams when necessary. Communicates extensively with investors regarding pair-off and Early Payoff fees. Documents and stores exception approval for future potential review by regulators. Evaluates and identifies loan level characteristics to determine if individual loans should be locked Best Efforts or Hedged. Investigates and resolves price discrepancies at the time of initial lock and final loan purchase. Reconciles key data points affecting pricing and eligibility on loans throughout the lock period. Documents vital information to hedge files towards specific investors, when necessary. Works directly with MCT Lock Desk Staff during lock desk hours to assist with the rate lock process. Assists with monitoring Mark to Market Report from MCT and stores document in the shared drive. Assists with generating hedged pipeline reports and ensures the accuracy of pipeline data. Communicates extensively with trader and broker dealers to assure incoming or outgoing wire invoices are accurate. Calculates the daily mortgage rates for publication with market-specific pricing, uploads the daily rates to the GreenState website, and distributes the rate sheet accordingly. Maintains an email distribution list of realtors and distributes rate sheets daily. Assists in the research and resolution of general ledgers and account offages as they pertain to a loan purchase. Collects purchase advices from investors, enters data into Encompass, and reviews information for accuracy. Communicates with investors acting as intermediary on behalf of the Credit Union and the respective loan team in investigating discrepancies or errors. Works with investors in rectifying any discrepancies. Assists with producing and submittal of Withdrawn/Denied as well as Lock Expiration Reports to department staff in an effort to prevent or curtail losses. Provides support to loan teams when the Mortgage Loan Officer and/or Associate are out of the office and a lock, profile change, or extension needs completed. Assists with ongoing training and support for Mortgage Loan Officers and Mortgage Associates. Attends appropriate outside training opportunities to gain knowledge and help identify potential efficiencies. Qualifications Interpersonal skills to represent the Credit Union in a positive way during member contact. High school diploma or the equivalent (e.g. GED). At least one year of similar or related financial experience. Must be bondable. Ability to coordinate and prioritize multiple projects simultaneously. Strong time management skills required to manage and complete multiple assignments at the same time in a fast paced and collaborative team environment. Excellent verbal and written communication skills. Ability, availability and willingness to work flexible/additional hours as demanded by the workload. Job may require a non-traditional workweek with extra hours including evening duties. Creative and adaptable with good problem-solving skills. Proficiency with office equipment and software including Microsoft Office, Internet and Email. Self-directed nature, ability to work independently of supervision. Accuracy and attention to detail required. Reporting Relationship Reports to Vice President/Mortgage Lending. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI115037943

Overview GreenState, a progressive, exciting, growing firm is now hiring for the position of Licensed Insurance Agent. We are looking for someone who is a stimulating influence on nearly everyone they meet and who is an aggressive closer. The Licensed Insurance Agent serves as the service link between the insurance agency client and the carriers represented by the agency. The agent provides current clients and prospects with quality service in support of sales activities and assists in the production and retention of new accounts and existing accounts. If you are a lively, poised communicator, apply today! GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Pay range for this hourly position is $16.07 - $24.11 with a progressive benefits plan. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Seeks referrals/sales from current Membership base and Personal referrals to solicit for new business prospects; follows up to generate new business using prospect database and automation system. Proactively calls all scheduled closing in MLO's Pipeline to ensure 100% contact rate Quotes/Markets new business/prospects as requested via walk-in, referral, inbound, outbound, cross sale, cold call, phone, and internet quote requests from website. Responds to referral/quote requests from GreenState employees and GreenState members to quote or market if enough information is provided and contacts client via form letter. Processes and reviews auto and homeowners insurance policy applications to ensure accuracy and verify applicant eligibility. Reviews renewals to determine if non-standard policies can be rewritten in a standard program. Prepares rewrite applications for business at least 30 days prior to renewal. Secures and submits required renewal underwriting information. Attends one community event per quarter to market GreenState Insurance. Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail and/or phone prior to renewal. Solicits increases in limits and/or coverage or rounding out accounts through sales to clients at every service contact. Meets minimum sales expectations for any and all products and services. Answers clients' questions related to their coverage or policy status. Documents all material conversation with insured and/or carriers regarding exposures and coverage. Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Determines acceptability and placement, completes applications or endorsements, and collect premium when applicable. Assists with record keeping of sales activities and results. Attends service and/or sales meetings as needed. Works on individual or corporate projects that may be assigned by management occasionally. Seeks referrals/sales from current Membership base and Personal referrals to solicit for new business prospects; follows up to generate new business using prospect database and automation system. Proactively calls all scheduled closing in MLO Pipelines to ensure a touch point by phone. Quotes/Markets new business/prospects via walk-in, referral, inbound, outbound, cross sale, cold call, phone, and internet quote requests from website. Solicits increases in limits and/or coverage or rounding out accounts through sales to clients. Meets minimum sales expectations for any and all products and services outlines in the incentive program Receives phone calls, handles office visitors requesting quotes

GreenState Credit Union Mortgage Loan Post Closer US-IA-North Liberty Job ID: 2019-2208 Type: Regular Full-Time # of Openings: 1 Category: Mortgage Overview The Mortgage Loan Post Closer is a position requiring a steady, accurate, and analytical worker who wants to do things right every time. As a Mortgage Loan Post Closer you will be accountable for the accuracy and completeness of all mortgage loan documentation, file maintenance, and scanning. Come be a part of our stable and respected team. We will value your good work and your loyal, consistent attitude and will show this by providing competent management and good benefits. This full-time, non-exempt position requires a minimum of 40 hours/week. Monday - Friday 8:00 a.m. – 5:00 p.m. Loan volume often dictates additional work hours, which are necessary to meet critical deadlines and member demands. As such, the ability and availability to work flexible hours to accomplish workloads is a must. GreenState offers an outstanding benefits package that includes: 401(k) plan with generous match feature; health, dental, life and disability coverage; as well as a generous paid time off program. The hourly pay for this position is $ 16.33 to $24.49. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Consistent usage of the members name during contact and always thanking them for their business. Demonstrates a high level of customer service with all secondary market vendors, including but not limited to weekly check in calls with vendors. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Ensures confidentiality of member information. Interacts with various lending teams to ensure all necessary documents are included in the file to be sent to secondary market including any conditions required by AUS or GreenState underwriter. Assumes an “audit” function for files prior to shipping the file to the secondary market. Ensures all necessary documents are complete and included in all files before completing the file as required by GreenState underwriter. Uploads all files to secondary market vendors by investors lock date to ensure prompt delivery and reduction of roll fees and extension fees. Delivers insurance letters to change the mortgagee clause for secondary market files. Delivers the Corelogic flood determination transfer letter to certain investors. Maintains accuracy of Warranty Deed, Ground Water Hazard Statement, Declaration of Value, Mortgage and any additional documents that are to be recorded Uploads documentation for recording to the appropriate County Recorder in a timely manner to ensure GreenState maintains their first lien position. Orders final title commitment (901s) and follows up after closing to ensure prompt delivery of Title Guaranty to reduce final documentation fees from secondary market investors. Sends final documentation to secondary market after Title Guaranty is received and mails out abstracts to appropriate individuals/organizations. Delivers notes to investors in a timely manner to prevent roll fees. Manages and is responsible for the he suspension and funding reports on a daily basis. Uploads all necessary documents to investor to prevent delay and any roll fees with investor. Balances the secondary market funding when a loan is sold to ensure accurate postings by both vendor and MLA. Registers all secondary market loans with MERS in a timely manner to ensure accuracy of lien position and to prevent delays in the loans being purchased. Activates and pays PMI in a timely manner on loans that require PMI. Ensures receipt of first payments for required secondary market loans through mailings and other forms of member contact. Verifies accuracy and completeness of mortgage loan data entry on core system for piggyback second mortgages. Follows up on any missing documentation in mortgage file and scans and indexes all closed in-house mortgage loan file documentation. Creates a permanent file for all files to retain documents such as the original Note and Mortgage. Files all in-house mortgage files by numerical sequence. Performs additional miscellaneous filing as necessary. Ensures neatness and organization of loan file/document storage. Tracks mortgage loan file/document retention. Coordinates shredding and disposal of mortgage loan files/documentation when the file/documentation are no longer required to be retained. Works directly with members and loan officer for the coordination of all loan advances and reimbursements on construction loans. Manages construction loan portal on GreenState Mortgage Website and monthly mailings to vendors to collect any missing lien waivers and documents accordingly to avoid liens to obtain final title policy. Orders Verafin/OFAC on vendors for requests over $10,000.00. Communicates directly with members and the loan officer to obtain and manage construction loan extension requests. Creates and sends construction loan extension documentation to members to avoid loan maturing and extend the loans as documentation is received back. Qualifications Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Interpersonal skills to represent the Credit Union in a positive way during member contact and to gather data from a number of sources and to represent positively the Credit Union during such contacts. Ability to provide quality service to members by phone or in person. Ability to develop and maintain effective working relationships with co-workers. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to operate related computer applications, an on-line terminal and other standard office equipment. Lending policies and Real Estate knowledge helpful. High school diploma or equivalent (i.e. GED.) with six months to one year previous related work experience or post secondary degree in Business, Mathematical Science, or other related field. Must be bondable. Reporting Relationship Reports to the Mortgage Servicing and Post Closing Officer. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI114771960

GreenState Credit Union Mortgage Loan Post Closer US-IA-North Liberty Job ID: 2019-2208 Type: Regular Full-Time # of Openings: 1 Category: Mortgage Overview The Mortgage Loan Post Closer is a position requiring a steady, accurate, and analytical worker who wants to do things right every time. As a Mortgage Loan Post Closer you will be accountable for the accuracy and completeness of all mortgage loan documentation, file maintenance, and scanning. Come be a part of our stable and respected team. We will value your good work and your loyal, consistent attitude and will show this by providing competent management and good benefits. This full-time, non-exempt position requires a minimum of 40 hours/week. Monday - Friday 8:00 a.m. – 5:00 p.m. Loan volume often dictates additional work hours, which are necessary to meet critical deadlines and member demands. As such, the ability and availability to work flexible hours to accomplish workloads is a must. GreenState offers an outstanding benefits package that includes: 401(k) plan with generous match feature; health, dental, life and disability coverage; as well as a generous paid time off program. The hourly pay for this position is $ 16.33 to $24.49. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Consistent usage of the members name during contact and always thanking them for their business. Demonstrates a high level of customer service with all secondary market vendors, including but not limited to weekly check in calls with vendors. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Ensures confidentiality of member information. Interacts with various lending teams to ensure all necessary documents are included in the file to be sent to secondary market including any conditions required by AUS or GreenState underwriter. Assumes an “audit” function for files prior to shipping the file to the secondary market. Ensures all necessary documents are complete and included in all files before completing the file as required by GreenState underwriter. Uploads all files to secondary market vendors by investors lock date to ensure prompt delivery and reduction of roll fees and extension fees. Delivers insurance letters to change the mortgagee clause for secondary market files. Delivers the Corelogic flood determination transfer letter to certain investors. Maintains accuracy of Warranty Deed, Ground Water Hazard Statement, Declaration of Value, Mortgage and any additional documents that are to be recorded Uploads documentation for recording to the appropriate County Recorder in a timely manner to ensure GreenState maintains their first lien position. Orders final title commitment (901s) and follows up after closing to ensure prompt delivery of Title Guaranty to reduce final documentation fees from secondary market investors. Sends final documentation to secondary market after Title Guaranty is received and mails out abstracts to appropriate individuals/organizations. Delivers notes to investors in a timely manner to prevent roll fees. Manages and is responsible for the he suspension and funding reports on a daily basis. Uploads all necessary documents to investor to prevent delay and any roll fees with investor. Balances the secondary market funding when a loan is sold to ensure accurate postings by both vendor and MLA. Registers all secondary market loans with MERS in a timely manner to ensure accuracy of lien position and to prevent delays in the loans being purchased. Activates and pays PMI in a timely manner on loans that require PMI. Ensures receipt of first payments for required secondary market loans through mailings and other forms of member contact. Verifies accuracy and completeness of mortgage loan data entry on core system for piggyback second mortgages. Follows up on any missing documentation in mortgage file and scans and indexes all closed in-house mortgage loan file documentation. Creates a permanent file for all files to retain documents such as the original Note and Mortgage. Files all in-house mortgage files by numerical sequence. Performs additional miscellaneous filing as necessary. Ensures neatness and organization of loan file/document storage. Tracks mortgage loan file/document retention. Coordinates shredding and disposal of mortgage loan files/documentation when the file/documentation are no longer required to be retained. Works directly with members and loan officer for the coordination of all loan advances and reimbursements on construction loans. Manages construction loan portal on GreenState Mortgage Website and monthly mailings to vendors to collect any missing lien waivers and documents accordingly to avoid liens to obtain final title policy. Orders Verafin/OFAC on vendors for requests over $10,000.00. Communicates directly with members and the loan officer to obtain and manage construction loan extension requests. Creates and sends construction loan extension documentation to members to avoid loan maturing and extend the loans as documentation is received back. Qualifications Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Interpersonal skills to represent the Credit Union in a positive way during member contact and to gather data from a number of sources and to represent positively the Credit Union during such contacts. Ability to provide quality service to members by phone or in person. Ability to develop and maintain effective working relationships with co-workers. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to operate related computer applications, an on-line terminal and other standard office equipment. Lending policies and Real Estate knowledge helpful. High school diploma or equivalent (i.e. GED.) with six months to one year previous related work experience or post secondary degree in Business, Mathematical Science, or other related field. Must be bondable. Reporting Relationship Reports to the Mortgage Servicing and Post Closing Officer. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI114795822