18 jobs found in north liberty

GreenState Credit Union Member Assistance Center E-Specialist US-IA-North Liberty Job ID: 2020-2258 Type: Regular Full-Time # of Openings: 1 Category: Retail Overview Come join our team! GreenState Credit Union is now hiring for the position of Member Assistance Center E-Specialist. This outgoing, detail oriented person will focus on quality, responsive, and professional member service for communications coming in via the phone, chat, and internet. There are no outbound sales calls. Because we value loyal, optimistic workers who enjoy being part of a team, we offer great benefits, solid leadership, and a fun atmosphere to work in! Hours for this position are M-F 8:30am to 5:30pm, and rotating Saturdays from 9am to 12pm. Pay range for this hourly position is $16.67 - $25.00, with a progressive benefits package. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Promotes and implements the values of the MAC. The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis. Ensures confidentiality of member information. Provides GreenState online members with quality member service when responding to their questions, comments, etc. via greenstate.org as well as MAC@greenstate.org or Web Chat. Opens new member accounts, including savings, checking, CDs etc. Verifies eligibility, enters member information into the GreenState system and will distribute appropriate paper work and packets to members. Educates members and staff of the features and benefits of all of our electronic services, CU Online, E-statements, My CC Info, etc. Keeps track of understanding how the online banking system and all it’s features, including bill payer, Finance Works, External Transfer, and e-statements. Works to better enable the membership in the self-service channels. Provides assistance in training new employees. Completes account closure requests as they are submitted by members. Cross-sells Credit Union products and services. Trouble shoots errors members encounter when performing transactions on any of our online products. Assists in implementing new procedures to increase efficiency of the organization. Researches new methods and make recommendations. Approves CU Online enrollments. Performs maintenance on Episys for ODP Opt-in. All other duties as assigned. Qualifications Assisting members via electronic channels and telephone in a timely, effective manner is first priority. Has a good understanding of computers and the programs used at the GreenState. Meets or exceeds established department goals in service level, sales points, productivity, lending volume and other goals as assigned. Educates members on all Credit Union products and services. Supports a sales culture in the department and the achievement of departmental as well as individual goals. Provides accurate professional, timely, stellar service to all members, both internal and external. Ability to prioritize and work efficiently in a fast pace environment. Must be bondable. Accuracy and attention to detail. Thorough knowledge of deposit products and regulations. Ability to perform basic math calculations. Ability to develop and maintain effective working relationships with co-workers. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. High school diploma or the equivalent (i.e. GED). Reporting Relationship Reports to the Vice President/Member Assistance Center Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI117153880

GreenState Credit Union Member Assistance Center E-Specialist US-IA-North Liberty Job ID: 2020-2258 Type: Regular Full-Time # of Openings: 1 Category: Retail Overview Come join our team! GreenState Credit Union is now hiring for the position of Member Assistance Center E-Specialist. This outgoing, detail oriented person will focus on quality, responsive, and professional member service for communications coming in via the phone, chat, and internet. There are no outbound sales calls. Because we value loyal, optimistic workers who enjoy being part of a team, we offer great benefits, solid leadership, and a fun atmosphere to work in! Hours for this position are M-F 8:30am to 5:30pm, and rotating Saturdays from 9am to 12pm. Pay range for this hourly position is $16.67 - $25.00, with a progressive benefits package. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Promotes and implements the values of the MAC. The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis. Ensures confidentiality of member information. Provides GreenState online members with quality member service when responding to their questions, comments, etc. via greenstate.org as well as MAC@greenstate.org or Web Chat. Opens new member accounts, including savings, checking, CDs etc. Verifies eligibility, enters member information into the GreenState system and will distribute appropriate paper work and packets to members. Educates members and staff of the features and benefits of all of our electronic services, CU Online, E-statements, My CC Info, etc. Keeps track of understanding how the online banking system and all it’s features, including bill payer, Finance Works, External Transfer, and e-statements. Works to better enable the membership in the self-service channels. Provides assistance in training new employees. Completes account closure requests as they are submitted by members. Cross-sells Credit Union products and services. Trouble shoots errors members encounter when performing transactions on any of our online products. Assists in implementing new procedures to increase efficiency of the organization. Researches new methods and make recommendations. Approves CU Online enrollments. Performs maintenance on Episys for ODP Opt-in. All other duties as assigned. Qualifications Assisting members via electronic channels and telephone in a timely, effective manner is first priority. Has a good understanding of computers and the programs used at the GreenState. Meets or exceeds established department goals in service level, sales points, productivity, lending volume and other goals as assigned. Educates members on all Credit Union products and services. Supports a sales culture in the department and the achievement of departmental as well as individual goals. Provides accurate professional, timely, stellar service to all members, both internal and external. Ability to prioritize and work efficiently in a fast pace environment. Must be bondable. Accuracy and attention to detail. Thorough knowledge of deposit products and regulations. Ability to perform basic math calculations. Ability to develop and maintain effective working relationships with co-workers. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. High school diploma or the equivalent (i.e. GED). Reporting Relationship Reports to the Vice President/Member Assistance Center Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI117143007

GreenState Credit Union Vice President/Commercial Operations US-IA-North Liberty Job ID: 2020-2257 Type: Exempt Full-Time # of Openings: 1 Category: Commercial Overview This position is responsible for the oversight and supervision of the Commercial Operations activities and associated staff. This position provides guidance to direct reports in the effective execution of their duties and assignments. This position will have daily contact with external and/or internal members in the commercial services lending and deposit gathering functions. This includes assisting the lending staff with support services in the delivery of high quality commercial products and services. Salary range for this Exempt position is $62,580.60 - $93, 870.91, with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities. Provides the highest level of internal and external customer service, demonstrating a positive member service focus at all times. Ensures confidentiality of member information. Plays a vital role in participating in community service organizations and/or credit union sponsored events, on an annual basis. Adheres to all state, federal and credit union regulations, policies and guidelines. Works under the direct supervision of the Executive Vice President/Commercial Services to assist members and staff in the support of the Commercial Services department. Responsible for supervising the commercial processing staff in properly documenting commercial credit transactions, following loan policy, regulatory guidance, and formal credit approval document, as well as ensuring accurate collateral lien perfection. Prepares and conducts performance evaluations, prepares documentation for retention in personnel files. Working with Human Resources, recommends and implements disciplinary actions and appropriate staff counseling within the department as needed. Coordinates, tracks and monitors daily scheduling within those that report directly to this position including overtime, leave of absences, and prepares periodic tracking reports for the Human Resources department. Meets attendance standards to perform job functions including physical presence to provide team oversite, coordination of work, and ongoing feedback. Coordinates staffing, training/development, and cross-training within the department. Provides assistance to the commercial processing staff in the effective execution of their duties and assignments, and serves as back-up as needed. Expands education through courses, seminars or conferences, as they are offered. Works with the Executive VP/Commercial Services and the Vice President/Commercial Credit Administration on policy and procedure updates for both the Commercial Department and CUSO. Oversees the monitoring and adjustment of variable rate loans, payments, UCC renewals, etc., as needed, as well as the processing of maturing loans, renewals, and extensions. Assists with the on-going administration and review of commercial systems. Reviews all loans monthly to adhere to policy. Oversees the file documentation database and tracks exceptions reporting. Ensures the accuracy and lien perfection of all documents to be recorded, including warranty deed, ground water hazard statement, declaration of value, mortgage and any additional documents. Oversees the reconciliation of commercial-related general ledger account(s). Provides account and product information, as requested. Corresponds with borrowers and potential borrowers, realtors, attorneys, etc. Completes month-end and other reports, as needed. Works to correct technical exceptions as quickly as possible. Oversees file releases on closed loans in a timely manner. Assists the Commercial Loan Associates, Commercial Loan Assistants, and Commercial Post Servicer with maintaining a relationship with the abstractor/title companies and attorney’s offices and provides assistance on resolving any title issues with said companies. Provides support and assistance during internal, state and federal audits and examinations. Oversees that the various reporting documents are delivered in a timely manner to include the borrowers 1098, sellers 1099, interest reported to the IRS and the HMDA report. Oversees processing of business credit card applications and ACH applications. Assists with processing and maintaining participations accordingly, including coordinating funding/buy backs with participants, monthly transactions, record keeping and reporting. Reviews and approves various commercial department invoices for payment. Oversees various projects within the Commercial department as assigned by the Executive VP/Commercial Services. Participates in community events to increase the credit unions’ visibility and to enhance and seek new business opportunities. Plays a vital role by participating in community service organizations and/or credit union sponsored events, on an annual basis. Qualifications Bachelor’s degree in relevant field required. Three to five years of similar or related experience required. Must be bondable. Ability to coordinate and prioritize assignments and organize work efficiently for timely completion. Strong time management skills required to manage multiple assignments on time. Ability to develop and maintain effective working relationships with co-workers. Interpersonal skills to represent the credit union in a positive way during member contact. Excellent figure aptitude, with accuracy and attention to detail required. Knowledge of procedures, forms and regulations as they relate to commercial lending and deposit gathering. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite. Availability and willingness to work additional hours as dictated by the workload. A strong working knowledge of local area network directories, protocol and general maintenance procedures. Strong analytical skills with excellent verbal, written and interpersonal communication skills. Self-directed nature, ability to work independent of supervision, and ability to follow directions. Maturity and discretion to handle confidential information. Reporting Relationship Reports to the Executive Vice President/Commercial Services. Supervisory Responsibilities This position is responsible for the supervision of the Commercial Loan Associate, Commercial Loan Assistant, and Commercial Post Servicer staff. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI117023883

Overview This position is responsible for the oversight and supervision of the Commercial Operations activities and associated staff. This position provides guidance to direct reports in the effective execution of their duties and assignments. This position will have daily contact with external and/or internal members in the commercial services lending and deposit gathering functions. This includes assisting the lending staff with support services in the delivery of high quality commercial products and services. Salary range for this Exempt position is $62,580.60 - $93, 870.91, wiht a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities. Provides the highest level of internal and external customer service, demonstrating a positive member service focus at all times. Ensures confidentiality of member information. Plays a vital role in participating in community service organizations and/or credit union sponsored events, on an annual basis. Adheres to all state, federal and credit union regulations, policies and guidelines. Works under the direct supervision of the Executive Vice President/Commercial Services to assist members and staff in the support of the Commercial Services department. Responsible for supervising the commercial processing staff in properly documenting commercial credit transactions, following loan policy, regulatory guidance, and formal credit approval document, as well as ensuring accurate collateral lien perfection. Prepares and conducts performance evaluations, prepares documentation for retention in personnel files. Working with Human Resources, recommends and implements disciplinary actions and appropriate staff counseling within the department as needed. Coordinates, tracks and monitors daily scheduling within those that report directly to this position including overtime, leave of absences, and prepares periodic tracking reports for the Human Resources department. Meets attendance standards to perform job functions including physical presence to provide team oversite, coordination of work, and ongoing feedback. Coordinates staffing, training/development, and cross-training within the department. Provides assistance to the commercial processing staff in the effective execution of their duties and assignments, and serves as back-up as needed. Expands education through courses, seminars or conferences, as they are offered. Works with the Executive VP/Commercial Services and the Vice President/Commercial Credit Administration on policy and procedure updates for both the Commercial Department and CUSO. Oversees the monitoring and adjustment of variable rate loans, payments, UCC renewals, etc., as needed, as well as the processing of maturing loans, renewals, and extensions. Assists with the on-going administration and review of commercial systems. Reviews all loans monthly to adhere to policy. Oversees the file documentation database and tracks exceptions reporting. Ensures the accuracy and lien perfection of all documents to be recorded, including warranty deed, ground water hazard statement, declaration of value, mortgage and any additional documents. Oversees the reconciliation of commercial-related general ledger account(s). Provides account and product information, as requested. Corresponds with borrowers and potential borrowers, realtors, attorneys, etc. Completes month-end and other reports, as needed. Works to correct technical exceptions as quickly as possible. Oversees file releases on closed loans in a timely manner. Assists the Commercial Loan Associates, Commercial Loan Assistants, and Commercial Post Servicer with maintaining a relationship with the abstractor/title companies and attorney's offices and provides assistance on resolving any title issues with said companies. Provides support and assistance during internal, state and federal audits and examinations. Oversees that the various reporting documents are delivered in a timely manner to include the borrowers 1098, sellers 1099, interest reported to the IRS and the HMDA report. Oversees processing of business credit card applications and ACH applications. Assists with processing and maintaining participations accordingly, including coordinating funding/buy backs with participants, monthly transactions, record keeping and reporting. Reviews and approves various commercial department invoices for payment. Oversees various projects within the Commercial department as assigned by the Executive VP/Commercial Services. Participates in community events to increase the credit unions' visibility and to enhance and seek new business opportunities. Plays a vital role by participating in community service organizations and/or credit union sponsored events, on an annual basis. Qualifications Bachelor's degree in relevant field required. Three to five years of similar or related experience required. Must be bondable. Ability to coordinate and prioritize assignments and organize work efficiently for timely completion. Strong time management skills required to manage multiple assignments on time. Ability to develop and maintain effective working relationships with co-workers. Interpersonal skills to represent the credit union in a positive way during member contact. Excellent figure aptitude, with accuracy and attention to detail required. Knowledge of procedures, forms and regulations as they relate to commercial lending and deposit gathering. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite. Availability and willingness to work additional hours as dictated by the workload. A strong working knowledge of local area network directories, protocol and general maintenance procedures. Strong analytical skills with excellent verbal, written and interpersonal communication skills. Self-directed nature, ability to work independent of supervision, and ability to follow directions. Maturity and discretion to handle confidential information. PI117012085

GreenState Credit Union Member Assistance Center E-Specialist US-IA-North Liberty Job ID: 2019-2173 Type: Regular Part-Time # of Openings: 3 Category: Retail Overview Come join our team! GreenState Credit Union is now hiring for the position of Part-Time Member Assistance Center E-Specialist. This outgoing, detail oriented person will focus on quality, responsive, and professional member service for communications coming in via the phone, chat, and internet. There are no outbound sales calls. Because we value loyal, optimistic workers who enjoy being part of a team, we offer great benefits, solid leadership, and a fun atmosphere to work in! This is a part-time position. We are looking for someone who can ideally work 11am to 3pm Mondays and Fridays, as well as Saturdays from 9am to 12pm. Pay range for this hourly position is $16.33 - $24.49. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Promotes and implements the values of the MAC. The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis. Ensures confidentiality of member information. Provides GreenState online members with quality member service when responding to their questions, comments, etc. via greenstate.org as well as MAC@greenstate.org or Web Chat. Opens new member accounts, including savings, checking, CDs etc. Verifies eligibility, enters member information into the GreenState system and will distribute appropriate paper work and packets to members. Educates members and staff of the features and benefits of all of our electronic services, CU Online, E-statements, My CC Info, etc. Keeps track of understanding how the online banking system and all it’s features, including bill payer, Finance Works, External Transfer, and e-statements. Works to better enable the membership in the self-service channels. Provides assistance in training new employees. Completes account closure requests as they are submitted by members. Cross-sells Credit Union products and services. Trouble shoots errors members encounter when performing transactions on any of our online products. Assists in implementing new procedures to increase efficiency of the organization. Researches new methods and make recommendations. Approves CU Online enrollments. Performs maintenance on Episys for ODP Opt-in. All other duties as assigned. Qualifications Assisting members via electronic channels and telephone in a timely, effective manner is first priority. Has a good understanding of computers and the programs used at the GreenState. Meets or exceeds established department goals in service level, sales points, productivity, lending volume and other goals as assigned. Educates members on all Credit Union products and services. Supports a sales culture in the department and the achievement of departmental as well as individual goals. Provides accurate professional, timely, stellar service to all members, both internal and external. Ability to prioritize and work efficiently in a fast pace environment. Must be bondable. Accuracy and attention to detail. Thorough knowledge of deposit products and regulations. Ability to perform basic math calculations. Ability to develop and maintain effective working relationships with co-workers. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. High school diploma or the equivalent (i.e. GED). Reporting Relationship Reports to the Vice President/Member Assistance Center Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116910570

GreenState Credit Union Human Resource/Talent Acquisition Specialist US-IA-North Liberty Job ID: 2019-2225 Type: Regular Full-Time # of Openings: 1 Category: Human Resources Overview The Human Resource/Talent Acquisition Specialist provides direction and leadership in all aspects of talent acquisitions processes including employment branding, candidate sourcing and selection. The position is responsible for ensuring the effectiveness of the talent selection process and for making improvements to meet current and future needs of the credit union while aligning processes to trends in technology, search strategies, and evolving candidate needs and preferences. Pay range for this hourly position is $25.83 - $38.75 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Compliance Ensures compliance with State and Federal legal regulations concerning employment. Responsible for the proper, accurate and timely completion of regulatory reporting associated with required regulations. Tracks and keeps records of all staff recruitment and sourcing programs and partnerships; reviews billings for accuracy and resolves discrepancies. Staffing Develops strategies to promote employment brand and awareness to position GreenState as an Employer of Choice in the communities in which we serve. Develops, implements, and executes hiring strategy for recruiting diverse sourcing programs to ensure commitment as an equal opportunity employer and with AAP placement goals in mind. Collaborates with department leaders to develop plans for key staffing initiatives and goals and become a trusted resource and partner. Identifies trends and make recommendations on staying ahead of the competition in the attraction and retention of top talent. Promotes and protects GreenState's employment brand and guarantee a meaningful applicant experience. Cultivates relationships with internal and external customers as well as candidates and recruitment partners. Cultivates and maintains strong relationships with key faculty, staff and student organizations within local colleges and universities from which we recruit and participates in on-campus recruitment activities. Develops and leads implementation efforts to proactively attract passive candidates through targeted sourcing and recruiting methods, employee referrals, etc. Acts as an administrator of GreenState's recruitment social media sites. Administers and facilitates GreenState's Internship Program. Develops employment related marketing content and materials on GreenState's website, in collaboration with the marketing team, as appropriate. Conducts employment interviews and counsels' managers on final hiring decisions. Coordinates and completes all procedures related to selecting qualified candidates for job openings. Monitors staff performance evaluation program and makes recommendations for revisions as needed. Assists in the upkeep of GreenState's HRIS; compiles reports from database as needed. Monitors our diversity and inclusion efforts in respect to attracting and retaining diverse talent Maintains confidential personnel records. Reports monthly staffing statistical information. Counseling Counsels managers and staff in the interpretation and application of human resource policies and procedures. Provides career-path guidance to staff. Training Coordinates and administers various Credit Union educational programs. Assists in the coordination of staff meetings, training topics, and special events. Researching Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department. Researches and works with third party vendors to develop new human resource processes. Qualifications Bachelor's Degree in Human Resource Management, Business, or related field; or equivalent coursework. Minimum two years relevant Human Resource experience in financial services or service related industry. Ability to effectively evaluate talents, values and attitudes (along with skills and experience) to make appropriate selection decisions. Ability to set clearly defined objectives; plans activities and project well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Ability to create a positive impression of GreenState Credit Union while responding to candidates. Knowledge of state and federal employment laws, regulations and statues. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite, ADP, iCims, and graphics software, and desktop publishing programs. A strong working knowledge of local area network directories, protocol and general maintenance procedures. High scanning accuracy with extreme attention to detail. Excellent demonstrated written, oral, and interpersonal communication skills. . Ability to perform under stress when confronted with emergent, critical, unusual situation, or situations in which working speed and sustained attention are critical aspects of the job. Self directed nature, ability to work independent of supervision, and accept responsibility for the direction, control or planning of an activity. Ability to establish and maintain cooperative working relationships. Ability to maintain both a high standard of respect and cooperation in dealing with co-workers. Ability to research, develop and create new programs. Maturity and discretion to handle confidential information. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Must be bondable. Reporting Relationship Reports to the Human Resource Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. Qualifications Bachelor's Degree in Human Resource Management, Business, or related field; or equivalent coursework. Minimum two years relevant Human Resource experience in financial services or service related industry. Ability to effectively evaluate talents, values and attitudes (along with skills and experience) to make appropriate selection decisions. Ability to set clearly defined objectives; plans activities and project well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Ability to create a positive impression of GreenState Credit Union while responding to candidates. Knowledge of state and federal employment laws, regulations and statues. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite, ADP, iCims, and graphics software, and desktop publishing programs. A strong working knowledge of local area network directories, protocol and general maintenance procedures. High scanning accuracy with extreme attention to detail. Excellent demonstrated written, oral, and interpersonal communication skills. . Ability to perform under stress when confronted with emergent, critical, unusual situation, or situations in which working speed and sustained attention are critical aspects of the job. Self directed nature, ability to work independent of supervision, and accept responsibility for the direction, control or planning of an activity. Ability to establish and maintain cooperative working relationships. Ability to maintain both a high standard of respect and cooperation in dealing with co-workers. Ability to research, develop and create new programs. Maturity and discretion to handle confidential information. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Must be bondable. PI116910576

GreenState Credit Union Accounting Processor US-IA-North Liberty Job ID: 2019-2223 Type: Regular Full-Time # of Openings: 2 Category: Accounting Overview The GreenState Credit Union is now taking applications for an Accounting Processor. This position requires an analytical, accurate, perfectionist, who enjoys doing the “little things” that are required to make a company successful. If you value an employer who provides full training, competent leadership and will reward your accuracy and loyalty we want to talk to you. Pay range for this hourly position is $16.33 - $24.49 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Provides quality member service to Credit Union staff and members by furnishing necessary information, assistance and/or answering questions. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events, on an annual basis. Department Processes Responsible for the accurate posting of general ledger entries as well as balancing the related general ledger account. Processes member wire transfers via Fedline. Balances and maintains negotiable instruments. (i.e. official checks, accounts payable). Properly tracks and reconciles amusement park tickets (i.e. Adventureland, Lost Island). Responsible for staying up-to-date on escheat reporting requirements and properly tracking and/or reporting all escheatable items (i.e. official checks, accounts payable, lost member accounts, abandoned safe deposit boxes and unidentified deposits to the state(s)). Processes mobile remote deposit capture transactions and produces a monthly report. Processes remote deposit capture transactions. Responsible for the accurate transmission of check file(s) to the Federal Reserve; including problem-solving balancing and other issues related to end of night branch / department processes. ACH Sets up new ACH Originators on Goldleaf and provides direct assistance to clients using it. Prepares ACH files received via Fedline for posting into the Symitar system. Processes all ACH exception items, as well as any resulting return items. Processes all stop payment, unauthorized return, DNE and government reclamation items. Reconciles ACH debit and credit origination items. Processes EFT Indirect Funding. Processes account to account and micro deposit transactions from the online banking platform. ATMs Maintains ATM cash in accordance with Credit Union cash management guidelines and procedures. Responsible for the balancing of all Credit Union-owned ATMs and handling ATM disputes in accordance with Reg E. Processes ATM exceptions. Prepares and distributes monthly ATM totals report(s). Cash Handling Acts as the vault custodian for the Financial Center branch performing all vault cash transactions and vault balancing. Gathers and processes mutilated and unfit currency from branches for return to the Federal Reserve. Inclearings Processes inclearing exception items, file maintenance, and member return checks. Qualifications One to two years experience with credit union or other financial institution procedures, with emphasis on accounting or bookkeeping procedures. High school diploma or the equivalent (i.e.: GED). Interpersonal skills to represent the credit union in a positive way during member contact. Attention to detail and a high level of accuracy. Self-motivated with the ability to work with limited direct supervision. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Strong problem-solving skills and PC proficiency in spreadsheet and word processing software from Windows platforms. Ability to follow oral and written instructions perform basic math calculations. Ability to develop and maintain effective working relationships with co-workers. 1 Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Must be Bondable. Reporting Relationship Reports to the Accounting Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116910577

GreenState Credit Union Commercial Services Senior Underwriter US-IA-North Liberty Job ID: 2019-2232 Type: Regular Full-Time # of Openings: 1 Category: Commercial Overview The Senior Underwriter position is responsible for initial and ongoing analysis and monitoring the credit worthiness of the commercial portfolio. The Senior Underwriter also monitors NCUA regulations pertaining to MBL and ensures that policy is compliant with regulations. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities. Provides the highest level of internal and external customer service. Ensures confidentiality of member information. Participates in community events to increase the credit unions' visibility and to enhance and seek new business opportunities. Plays a vital role by participating in community service organizations and/or credit union sponsored events, on an annual basis. Develops analysis of market, loan, borrower, and lender risks based on portfolio data. Develops and presents analysis of risk for new loan originations to respective Commercial Lender, Executive Vice President of Commercial, and Commercial Loan Committee. Makes underwriting decisions and risk rating assessment recommendations. Assists the Commercial Lenders in obtaining and analyzing current financial/collateral information on existing loans for the purpose of conducting periodic reviews to determine the ongoing credit worthiness of the borrower and documents the review in the standard Annual Review format or file memo, consistent with policy requirements. Identifies emerging risk issues and trends and presents analysis to the Executive Vice President/Commercial Services and Commercial Loan Committee with recommendation. Ensures that loan quality and compliance with State and Federal regulations and guidelines and within GreenState policies and procedures. Prepares spreadsheets or other statement spreads for the purpose analyzing current and historical financial information. Researches and responds to internal (co-worker) and external (member or authorized third party) requests for financial information on commercial members. Trains and provides guidance for other Commercial Underwriters within the department. Ensures credit presentations prepared within the department are accurate and complete. Works with Commercial Underwriters to ensure consistency in underwriting, spreading, and loan presentations. Act as a resource for all Commercial Services team members in order to facilitate loan processes. Researches regulations and coordinates the drafting of policy changes, assists in staff training and development pertaining to policy and regulations. Provides support and assistance during internal, state, and federal Qualifications JOB REQUIREMENTS: Four-year college business degree required. Minimum five years of experience underwriting commercial loans. Ability to coordinate and prioritize complex assignments and organize work efficiently. Excellent time management skills required to manage multiple assignments, make multiple decisions, and weigh the outcomes of those decisions, at one time. Interpersonal skills to represent the credit union in a positive way during member contact. Ability to deal courteously, tactfully, and efficiently with all internal and external members on a highly professional level. Excellent figure aptitude, with accuracy and attention to detail required. Knowledge of procedures, forms and regulations as they relate to commercial lending and deposit gathering. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite. Reporting Relationship Reports to the Commercial Underwriting Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116910584

GreenState Credit Union Paralegal US-IA-North Liberty Job ID: 2019-2240 Type: Regular Full-Time # of Openings: 1 Category: Legal Overview Directly assists and works with General Counsel to provide legal and administrative support for GreenState attorney(s). Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: 1. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. 2. Demonstrates a positive member service (internal and external) focus at all times. 3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. 4. Ensures confidentiality of member information. Legal Operations 5. Work closely with the Vice President / Chief Legal Officer and / or Associate General Counsel in a team environment. 6. Performs legal, factual, and records research 7. Identifies relevant judicial decisions, statutes, legal articles, codes and other pertinent material. 8. Organizes, analyzes, cross-checks, and validates information. 9. Prepares and reviews legal documents including briefs, pleadings, agreements, contracts and legal memoranda. 10. Reads and interprets legal documentation and code to determine and draft the appropriate legal correspondence, claims, and responses, independently. 11. Proofreads and edits legal pleadings and documents from the Legal Processor for accuracy. 12. Builds, organizes, and maintains legal databases and case files. 13. Reviews and monitors new and updated laws and regulations. 14. Maintains law library. 15. Coordinates and manages CLE and licensing requirements for attorneys. 16. Assists with and prepares the Corporate Attorney for hearings and trials. 17. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. 18. Performs any other duties as may be required to meet Credit Union objectives. Qualifications 1. A two-year college degree in a related field or completion of a specialized course in paralegal studies. 2. Three or more years of similar or related experience in a law firm setting. 3. Thorough knowledge of legal principles, practices, terminology, and research techniques. 4. Knowledge and experience with the preparation of discovery materials and handling ESI. 5. Practical experience with EDMS, ECF and electronic filing. 6. In depth knowledge of local, state and federal rules of civil procedure. 7. Strong analytical and critical thinking skills along with attention to detail and accuracy. 8. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. 9. Proficiency with related computer applications, spreadsheets, word processing, and database applications. 10. Must be bondable. Reporting Relationship Reports to the Vice President / Chief Legal Officer. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116910590

GreenState Credit Union Account Resolution Specialist II US-IA-North Liberty Job ID: 2019-2245 Type: Regular Full-Time # of Openings: 1 Category: Collections Overview The determination and analysis of factors causing individual accounts to be delinquent and/or overdrawn, and the implementation of efforts to successfully resolve these factors through interaction with the account holders, and to minimize their potential for financial loss to the credit union. Efforts will include, but not be limited to extensive telephone, written and person to person communication with and collection of past due, overdrawn and legal reserve accounts. The ultimate objective of all collection activities will be to determine the cause and severity of an account’s delinquent and/or overdrawn status, and to establish an appropriate course of action in order to remedy the situation. Collection efforts include skip tracing, processing payments, or requesting review for repossession and foreclosure actions. Credit and financial counseling of past due and overdrawn accounts in accordance with established lending guidelines, and state and federal regulations. Responsible for coordinating collection activities with the Collection Supervisor. Pay range for this hourly position is: $20.41 - $30.62 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Contacts and confers with members by any means necessary in order to determine the reason for delinquency and/or overdrawn status, and to arrange an appropriate course of action in order to remedy the situation. Makes recommendations for, and implements appropriate action for those accounts that cannot be contacted, or for which satisfactory arrangements cannot be made. Maintains and updates member records. Records all communications and all collection activity. Follows-up on past due mortgages, loans, credit cards and overdrawn accounts; makes reasonable and practical arrangements for interest, partial, or full payments. Performs skip-tracing duties, as required and directed. Takes check net payments over the phone, and saves them in the checksnet folder. Accepts debit and credit card authorizations over the phone, prints, and processes transaction and post to members' accounts. Requests review for repossession if all collections efforts are deemed exhausted. Initiates workflow for review of modification, TDR, workout, deferment requests. Conducts credit investigations and income verifications. Makes collection contacts to delinquent accounts and performs any tasks or duties in order to aid in collection of past due or overdrawn accounts. Refers members to financial counseling resources when necessary. Cross-sells Credit Union products and services when appropriate. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Performs any other duties as assigned. Qualifications Two to three years collection experience with reasonable knowledge of collection practices, consumer credit, real estate and bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. At times length of working day can be unpredictable, must be willing and able to work early and/or stay late with short notice. Must be willing to work Saturday rotation. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services. Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful member contact. Interpersonal skills necessary to gather data from a number of sources and to represent positively the Credit Union during such contact. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to work independently. Accuracy and attention to detail required. Ability to operate related computer applications and office equipment. Must be bondable. SAFE Act Registration may be required depending on specific responsibilities assigned within the account resolution department. Reporting Relationship Reports to the Vice President/Account Resolutions Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116910594

GreenState Credit Union Account Resolution Support Team Coordinator US-IA-North Liberty Job ID: 2019-2251 Type: Regular Full-Time # of Openings: 1 Category: Account Resolutions Overview Responsible for coaching, monitoring and supporting Account Resolution Support Staff in the effective execution of their duties and assignments. Responsible for ensuring all state, federal and credit union regulations, policies and guidelines are met. Responsible for escalations, both internal and external, assisting with complex issues that may require close interaction with legal counsel. This position will work closely with Vice President / Account Resolutions Supervisor to develop staff and assist in goal setting and feedback on staff performance. Position will work to increase department productivity and profitability through active monitoring of accuracy, consistency of process and continuous process improvement. This position will act as a coordinator in the absence of Vice President/Account Resolutions Supervisor. Pay range for this hourly position is $30.09 - $45.13 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Always demonstrates a positive member service (internal and external) focus, greeting members and guests with a smile and eye contact immediately upon their arrival. Consistent usage of the members name during contact and always thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Adheres to all state, federal and credit union regulations, policies and guidelines. Consistent focus on process improvement, creation and maintenance of workflows, and efficiencies. Stays abreast of changes in software, regulations, policies and industry practices to ensure compliance. Provides support and assistance during internal, state and federal audits and examinations Assists management in implementation of new products and services as well as ongoing support of current products and services. Assists with management of all vendors. Completes monthly audits required by regulatory and compliance on assigned operational areas and maintains organized files containing supporting documentation. Maintains the quality, efficiency and accuracy of functions performed by the Account Resolution Staff. Coordinates staffing, training, and cross-training within the Account Resolution Department as well as with other departments. Monitors and provides feedback on staff performance and goal achievement. Reviews and decisions requests for Insurance and Storage Waivers. Oversees the CPI (forced place insurance) process ensuring that workflows are created, queues are monitored, and provides monthly metrics as established. Provides input to Vice President / Account Resolutions Supervisor for one-on-ones, mid and year end performance reviews. Meets attendance standards to perform job functions including physical presence to provide team oversite, coordination of work, and ongoing feedback. Aids Account Resolution employees in the effective execution of their duties and assignments. Communicates with members as needed to resolve issues, escalation issues and/or answer questions and ensure that positive member relations are maintained throughout Collections department. Works closely with Vice President / Account Resolutions Supervisor in developing, documenting, and consistent review and updating of policies and procedures for collections operations, which includes but is not limited to, the ongoing support, compliance, training, coaching and understanding of collection practices and regulations. Oversees all processes carried out and handled by Account Resolution Support Staff to ensure that they are carried out according to established policies. Completes quality reviews for staff. Stays abreast of changes in collection regulations, policies and industry practices to ensure continued compliance. Participates in projects as assigned by Vice President / Account Resolutions Supervisor. Upholds overall team cohesiveness within department. Performs any and all job duties within Account Resolution Department as necessary or assigned. Qualifications High School Diploma or equivalent. Minimum five years of leadership experience at a Financial Institution with focus on process improvement. Must have thorough knowledge of consumer credit, real estate, and bankruptcy laws and regulations or equivalent experience. Accuracy and attention to detail required with a basic understanding of statistical analysis. Interpersonal and leadership skills to represent the Credit Union in a positive way during member and vendor contact. Strong problem-solving skills, attention to detail, project management, and time management skills required to manage and complete multiple assignments and handle large volumes of details in a fast paced and collaborative environment. Ability to provide quality service to coworkers, vendors and members by phone or in person. Ability to work with minimal supervision and exercise sound judgement. Ability to deal tactfully and efficiently with employees, members and coworkers. Ability to effectively train, guide, and coach others through phone monitoring and audit. Manage work queues, review and evaluate work performed, and coordinate activity to ensure assigned goals are met. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Good oral and interpersonal skills, telephone and email etiquette, and the ability to produce clear and effective written communication. Must be bondable. Reporting Relationship Reports to Vice President / Account Resolutions Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116910599

GreenState Credit Union Account Resolution Specialist Team Coordinator US-IA-North Liberty Job ID: 2019-2250 Type: Regular Full-Time # of Openings: 1 Category: Account Resolutions Overview Responsible for coaching, monitoring and supporting Account Resolution Specialists in the effective execution of their duties and assignments. Responsible for ensuring all state, federal and credit union regulations, policies and guidelines are met. Partners with Account Resolution System Administrator to compile productivity metrics and distribute per documented frequency. Responsible for escalations, both internal and external, assisting with complex issues that may require close interaction with legal counsel. This position will work closely with Vice President / Account Resolutions to develop staff and assist in goal setting and feedback on staff performance. Position will work to increase department productivity and profitability through active monitoring of accuracy, consistency of process and continuous process improvement. This position will act as a coordinator in the absence of Vice President/Account Resolutions Supervisor. Pay range for this hourly position is $30.09 - $45.13 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Always demonstrates a positive member service (internal and external) focus, greeting members and guests with a smile and eye contact immediately upon their arrival. Consistent usage of the members name during contact and always thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Adheres to all state, federal and credit union regulations, policies and guidelines. Makes collection contacts to delinquent accounts, conducts field calls, and performs any tasks or duties in order to aid in collection of past due accounts. Stays abreast of changes in software, regulations, policies and industry practices to ensure compliance. Provides support and assistance during internal, state and federal audits and examinations Assists management in implementation of new products and services as well as ongoing support of current products and services. Makes recommendations for and implements appropriate action for those accounts that cannot be contacted, or on which satisfactory arrangements cannot be made. Maintains the quality, efficiency and accuracy of functions performed by the Account Resolution Staff. Coordinates staffing, training, and cross-training within the Account Resolution Department as well as in other departments. Monitors and provides feedback on staff performance and goal achievement. Provides input to Vice President / Account Resolutions Supervisor for one-on-ones, mid and year end performance reviews. Monitors and provides feedback on staff performance and goal achievement. Provides input to Vice President / Account Resolutions Supervisor for one-on-ones, mid and year end performance reviews. Meets attendance standards to perform job functions including physical presence to provide team oversite, coordination of work, and ongoing feedback. Aids Account Resolution employees in the effective execution of their duties and assignments. This role will actively participate in completing daily collection duties. Communicates with members as needed to resolve issues, escalation issues and/or answer questions and ensure that positive member relations are maintained throughout Collections department. Works closely with Vice President / Account Resolutions Supervisor in developing, documenting, and consistent review and updating of policies and procedures for collections operations, which includes but is not limited to, the ongoing support, compliance, training, coaching and understanding of collection practices and regulations. Monitors real estate collections and foreclosure procedures to ensure that they are carried out according to established policies. Completes account audits to ensure efforts are exhausted, policies were followed, and best resolution was followed. Stays abreast of changes in collection regulations, policies and industry practices to ensure continued compliance. Reviews hardship and loss mitigation requests and makes recommendations to Vice President / Account Resolutions Supervisor or approval in authorized operational area. This includes compiling all required documentation, financial information, and calculations to be presented for approval or decline. Monitors late stage delinquency to ensure all efforts prior to recommendation for repossession, foreclosure, or charge off. Participates in projects as assigned by Vice President / Account Resolutions Supervisor. Upholds overall team cohesiveness within department. Performs any and all job duties within Account Resolution Department as necessary or assigned. Qualifications High School Diploma or Equivalent. Minimum five years of collection, loss mitigation, and leadership experience with thorough knowledge of consumer credit, real estate, and bankruptcy laws and regulations or equivalent experience. Accuracy and attention to detail required with a basic understanding of statistical analysis. Interpersonal and leadership skills to represent the Credit Union in a positive way during member and vendor contact. Strong problem-solving skills, attention to detail, project management, and time management skills required to manage and complete multiple assignments and handle large volumes of details in a fast paced and collaborative environment. Ability to provide quality service to coworkers, vendors and members by phone or in person. Ability to work with minimal supervision and exercise sound judgement. Ability to deal tactfully and efficiently with employees, members and coworkers. Ability to effectively train, guide, and coach others through phone monitoring and audit. Manage work queues, review and evaluate work performed, and coordinate collection activity to ensure assigned goals are met. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Good oral and interpersonal skills, telephone and email etiquette, and the ability to produce clear and effective written communication. Must be bondable. Reporting Relationship Reports to Vice President / Account Resolutions Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116910601

GreenState Credit Union Licensed Insurance Agent US-IA-North Liberty Job ID: 2019-2149 Type: Regular Full-Time # of Openings: 3 Category: GreenState Insurance Overview GreenState, a progressive, exciting, growing firm is now hiring for the position of Licensed Insurance Agent. We are looking for someone who is a stimulating influence on nearly everyone they meet and who is an aggressive closer. The Licensed Insurance Agent serves as the service link between the insurance agency client and the carriers represented by the agency. The agent provides current clients and prospects with quality service in support of sales activities and assists in the production and retention of new accounts and existing accounts. If you are a lively, poised communicator, apply today! GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Pay range for this hourly position is $16.07 - $24.11 with a progressive benefits plan. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Seeks referrals/sales from current Membership base and Personal referrals to solicit for new business prospects; follows up to generate new business using prospect database and automation system. Proactively calls all scheduled closing in MLO’s Pipeline to ensure 100% contact rate Quotes/Markets new business/prospects as requested via walk-in, referral, inbound, outbound, cross sale, cold call, phone, and internet quote requests from website. Responds to referral/quote requests from GreenState employees and GreenState members to quote or market if enough information is provided and contacts client via form letter. Processes and reviews auto and homeowners insurance policy applications to ensure accuracy and verify applicant eligibility. Reviews renewals to determine if non-standard policies can be rewritten in a standard program. Prepares rewrite applications for business at least 30 days prior to renewal. Secures and submits required renewal underwriting information. Attends one community event per quarter to market GreenState Insurance. Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail and/or phone prior to renewal. Solicits increases in limits and/or coverage or rounding out accounts through sales to clients at every service contact. Meets minimum sales expectations for any and all products and services. Answers clients’ questions related to their coverage or policy status. Documents all material conversation with insured and/or carriers regarding exposures and coverage. Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Determines acceptability and placement, completes applications or endorsements, and collect premium when applicable. Assists with record keeping of sales activities and results. Attends service and/or sales meetings as needed. Works on individual or corporate projects that may be assigned by management occasionally. Seeks referrals/sales from current Membership base and Personal referrals to solicit for new business prospects; follows up to generate new business using prospect database and automation system. Proactively calls all scheduled closing in MLO Pipelines to ensure a touch point by phone. Quotes/Markets new business/prospects via walk-in, referral, inbound, outbound, cross sale, cold call, phone, and internet quote requests from website. Solicits increases in limits and/or coverage or rounding out accounts through sales to clients. Meets minimum sales expectations for any and all products and services outlines in the incentive program Receives phone calls, handles office visitors requesting quotes Qualifications Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Maintains a concern for timeliness and completeness when interacting with customers, agency and company personnel to minimize potential for errors & omissions claims. Self-directed nature, ability to work independent of supervision, and ability to follow directions. Commitment to ongoing professional development through industry-sponsored educational programs Must be able to work in a high-pressured, fast paced environment with significant telephone and personal disruption. Must possess or obtain Personal Property and Casualty Insurance Licenses Must work towards obtaining Life license within 6 months from date of hire Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs. Ability to coordinate and prioritize large, detailed project requirements and schedules. Good time management skills required to manage and complete multiple assignments at the same time. Strong analytical skills with excellent verbal, written and interpersonal communication skills. High school diploma or the equivalent (i.e. GED) Must be bondable. Reporting Relationship Reports to the President of GreenState Insurance. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116910566

GreenState Credit Union Account Resolution Specialist III US-IA-North Liberty Job ID: 2020-2256 Type: Regular Full-Time # of Openings: 1 Category: Collections Overview GreenState, a progressive, growing organization is now hiring for an Account Resolution Specialist III. This analytical individual will be responsible for the determination and analysis of factors causing individual accounts to be delinquent and/or overdrawn, and the implementation of efforts to successfully resolve these factors through interaction with the account holders, and to minimize their potential for financial loss to the credit union. Efforts will include, but not be limited to extensive telephone, written and person to person communication with and collection of past due, overdrawn and legal reserve accounts. The ultimate objective of all collection activities will be to determine the cause and severity of an account’s delinquent and/or overdrawn status, and to establish an appropriate course of action in order to remedy the situation. Collection efforts can include skip tracing, site visits and direct involvement in repossession and foreclosure actions. Credit and financial counseling of past due and overdrawn accounts in accordance with established lending guidelines, and state and federal regulations. Responsible to review all repossession or foreclosure requests to ensure all efforts have been exhausted prior to initiation and referral for action. Escalation of accounts as requested. If you are a big picture person, who is not afraid to make decisions and take responsibility for them we want to talk to you. Pay range for this position is $23.20 - $34.80 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Contacts and confers with members by any means necessary in order to determine the reason for delinquency and/or overdrawn status, and to arrange an appropriate course of action in order to remedy the situation. Makes recommendations for, and implements appropriate action for those accounts that cannot be contacted, or for which satisfactory arrangements cannot be made. Initiates workflow for review of modification, TDR, workout, deferment requests. Maintains and updates member records. Records all communications and all collection activity. Follows-up on past due loans and credit cards and overdrawn accounts; makes reasonable and practical arrangements for interest, partial, or full payments. Performs skip-tracing duties, as required and directed. Takes check net payments over the phone and saves them to the checksnet folder. Takes debit and or credit card authorizations over the phone, prints and processes the transaction and posts to members’ accounts. Assists with departmental and/or branch training or job shadowing. Analyzes repossession/foreclosure request to ensure efforts have been exhausted and timelines have been met. Confirmation that cure has expired. Approves and refers to Asset Management or declines and refers back to account resolution with coaching on next steps. Makes collection contacts to delinquent accounts and performs any tasks or duties in order to aid in collection of past due or overdrawn accounts. Escalates accounts for team when requested. Resource for questions and training of new hires. Refers members to financial counseling resources when necessary. Cross-sells Credit Union products and services when appropriate. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Performs any other duties as assigned. Qualifications Three to five years of collection experience required with reasonable knowledge of collection practices, consumer credit, real estate and bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. At times length of working day can be unpredictable, must be willing and able to work early and/or stay late with short notice. Must be willing to work Saturday rotation. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services. Interpersonal and persuasive skills necessary to gather data from a number of sources and to represent the Credit Union in a positive way during periods of stressful member contact. Ability to work independently prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to make decisions in an authorized area of responsibility without approval from direct supervisor. Accuracy, attention to detail, and strategic thinking required. Negotiation experience. Ability to operate related computer applications and office equipment. Must be registered pursuant to requirements of the S.A.F.E. Act. Must be bondable. Reporting Relationship Reports to Vice President/Account Resolutions Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116897948

Overview GreenState, a progressive, growing organization is now hiring for an Account Resolution Specialist III. This analytical individual will be responsible for the determination and analysis of factors causing individual accounts to be delinquent and/or overdrawn, and the implementation of efforts to successfully resolve these factors through interaction with the account holders, and to minimize their potential for financial loss to the credit union. Efforts will include, but not be limited to extensive telephone, written and person to person communication with and collection of past due, overdrawn and legal reserve accounts. The ultimate objective of all collection activities will be to determine the cause and severity of an account's delinquent and/or overdrawn status, and to establish an appropriate course of action in order to remedy the situation. Collection efforts can include skip tracing, site visits and direct involvement in repossession and foreclosure actions. Credit and financial counseling of past due and overdrawn accounts in accordance with established lending guidelines, and state and federal regulations. Responsible to review all repossession or foreclosure requests to ensure all efforts have been exhausted prior to initiation and referral for action. Escalation of accounts as requested. If you are a big picture person, who is not afraid to make decisions and take responsibility for them we want to talk to you. Pay range for this position is $23.20 - $34.80 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Contacts and confers with members by any means necessary in order to determine the reason for delinquency and/or overdrawn status, and to arrange an appropriate course of action in order to remedy the situation. Makes recommendations for, and implements appropriate action for those accounts that cannot be contacted, or for which satisfactory arrangements cannot be made. Initiates workflow for review of modification, TDR, workout, deferment requests. Maintains and updates member records. Records all communications and all collection activity. Follows-up on past due loans and credit cards and overdrawn accounts; makes reasonable and practical arrangements for interest, partial, or full payments. Performs skip-tracing duties, as required and directed. Takes check net payments over the phone and saves them to the checksnet folder. Takes debit and or credit card authorizations over the phone, prints and processes the transaction and posts to members' accounts. Assists with departmental and/or branch training or job shadowing. Analyzes repossession/foreclosure request to ensure efforts have been exhausted and timelines have been met. Confirmation that cure has expired. Approves and refers to Asset Management or declines and refers back to account resolution with coaching on next steps. Makes collection contacts to delinquent accounts and performs any tasks or duties in order to aid in collection of past due or overdrawn accounts. Escalates accounts for team when requested. Resource for questions and training of new hires. Refers members to financial counseling resources when necessary. Cross-sells Credit Union products and services when appropriate. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Performs any other duties as assigned. Qualifications Three to five years of collection experience required with reasonable knowledge of collection practices, consumer credit, real estate and bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. At times length of working day can be unpredictable, must be willing and able to work early and/or stay late with short notice. Must be willing to work Saturday rotation. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services. Interpersonal and persuasive skills necessary to gather data from a number of sources and to represent the Credit Union in a positive way during periods of stressful member contact. Ability to work independently prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to make decisions in an authorized area of responsibility without approval from direct supervisor. Accuracy, attention to detail, and strategic thinking required. Negotiation experience. Ability to operate related computer applications and office equipment. Must be registered pursuant to requirements of the S.A.F.E. Act. Must be bondable. PI116886719

ID 2019-2815 Job Locations North Liberty, IA Job Post Information* : Posted Date 2019-12-04 Department Customer Service Representative Schedule Flexible Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI116784524

GreenState Credit Union Account Resolution Support Team Coordinator US-IA-North Liberty Job ID: 2019-2251 Type: Regular Full-Time # of Openings: 1 Category: Account Resolutions Overview Responsible for coaching, monitoring and supporting Account Resolution Support Staff in the effective execution of their duties and assignments. Responsible for ensuring all state, federal and credit union regulations, policies and guidelines are met. Responsible for escalations, both internal and external, assisting with complex issues that may require close interaction with legal counsel. This position will work closely with Vice President / Account Resolutions Supervisor to develop staff and assist in goal setting and feedback on staff performance. Position will work to increase department productivity and profitability through active monitoring of accuracy, consistency of process and continuous process improvement. This position will act as a coordinator in the absence of Vice President/Account Resolutions Supervisor. Pay range for this hourly position is $30.09 - $45.13 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Always demonstrates a positive member service (internal and external) focus, greeting members and guests with a smile and eye contact immediately upon their arrival. Consistent usage of the members name during contact and always thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Adheres to all state, federal and credit union regulations, policies and guidelines. Consistent focus on process improvement, creation and maintenance of workflows, and efficiencies. Stays abreast of changes in software, regulations, policies and industry practices to ensure compliance. Provides support and assistance during internal, state and federal audits and examinations Assists management in implementation of new products and services as well as ongoing support of current products and services. Assists with management of all vendors. Completes monthly audits required by regulatory and compliance on assigned operational areas and maintains organized files containing supporting documentation. Maintains the quality, efficiency and accuracy of functions performed by the Account Resolution Staff. Coordinates staffing, training, and cross-training within the Account Resolution Department as well as with other departments. Monitors and provides feedback on staff performance and goal achievement. Reviews and decisions requests for Insurance and Storage Waivers. Oversees the CPI (forced place insurance) process ensuring that workflows are created, queues are monitored, and provides monthly metrics as established. Provides input to Vice President / Account Resolutions Supervisor for one-on-ones, mid and year end performance reviews. Meets attendance standards to perform job functions including physical presence to provide team oversite, coordination of work, and ongoing feedback. Aids Account Resolution employees in the effective execution of their duties and assignments. Communicates with members as needed to resolve issues, escalation issues and/or answer questions and ensure that positive member relations are maintained throughout Collections department. Works closely with Vice President / Account Resolutions Supervisor in developing, documenting, and consistent review and updating of policies and procedures for collections operations, which includes but is not limited to, the ongoing support, compliance, training, coaching and understanding of collection practices and regulations. Oversees all processes carried out and handled by Account Resolution Support Staff to ensure that they are carried out according to established policies. Completes quality reviews for staff. Stays abreast of changes in collection regulations, policies and industry practices to ensure continued compliance. Participates in projects as assigned by Vice President / Account Resolutions Supervisor. Upholds overall team cohesiveness within department. Performs any and all job duties within Account Resolution Department as necessary or assigned. Qualifications High School Diploma or equivalent. Minimum five years of leadership experience at a Financial Institution with focus on process improvement. Must have thorough knowledge of consumer credit, real estate, and bankruptcy laws and regulations or equivalent experience. Accuracy and attention to detail required with a basic understanding of statistical analysis. Interpersonal and leadership skills to represent the Credit Union in a positive way during member and vendor contact. Strong problem-solving skills, attention to detail, project management, and time management skills required to manage and complete multiple assignments and handle large volumes of details in a fast paced and collaborative environment. Ability to provide quality service to coworkers, vendors and members by phone or in person. Ability to work with minimal supervision and exercise sound judgement. Ability to deal tactfully and efficiently with employees, members and coworkers. Ability to effectively train, guide, and coach others through phone monitoring and audit. Manage work queues, review and evaluate work performed, and coordinate activity to ensure assigned goals are met. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Good oral and interpersonal skills, telephone and email etiquette, and the ability to produce clear and effective written communication. Must be bondable. Reporting Relationship Reports to Vice President / Account Resolutions Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116710841

GreenState Credit Union Account Resolution Specialist Team Coordinator US-IA-North Liberty Job ID: 2019-2250 Type: Regular Full-Time # of Openings: 1 Category: Account Resolutions Overview Responsible for coaching, monitoring and supporting Account Resolution Specialists in the effective execution of their duties and assignments. Responsible for ensuring all state, federal and credit union regulations, policies and guidelines are met. Partners with Account Resolution System Administrator to compile productivity metrics and distribute per documented frequency. Responsible for escalations, both internal and external, assisting with complex issues that may require close interaction with legal counsel. This position will work closely with Vice President / Account Resolutions to develop staff and assist in goal setting and feedback on staff performance. Position will work to increase department productivity and profitability through active monitoring of accuracy, consistency of process and continuous process improvement. This position will act as a coordinator in the absence of Vice President/Account Resolutions Supervisor. Pay range for this hourly position is $30.09 - $45.13 with a progressive benefit package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Always demonstrates a positive member service (internal and external) focus, greeting members and guests with a smile and eye contact immediately upon their arrival. Consistent usage of the members name during contact and always thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Adheres to all state, federal and credit union regulations, policies and guidelines. Makes collection contacts to delinquent accounts, conducts field calls, and performs any tasks or duties in order to aid in collection of past due accounts. Stays abreast of changes in software, regulations, policies and industry practices to ensure compliance. Provides support and assistance during internal, state and federal audits and examinations Assists management in implementation of new products and services as well as ongoing support of current products and services. Makes recommendations for and implements appropriate action for those accounts that cannot be contacted, or on which satisfactory arrangements cannot be made. Maintains the quality, efficiency and accuracy of functions performed by the Account Resolution Staff. Coordinates staffing, training, and cross-training within the Account Resolution Department as well as in other departments. Monitors and provides feedback on staff performance and goal achievement. Provides input to Vice President / Account Resolutions Supervisor for one-on-ones, mid and year end performance reviews. Monitors and provides feedback on staff performance and goal achievement. Provides input to Vice President / Account Resolutions Supervisor for one-on-ones, mid and year end performance reviews. Meets attendance standards to perform job functions including physical presence to provide team oversite, coordination of work, and ongoing feedback. Aids Account Resolution employees in the effective execution of their duties and assignments. This role will actively participate in completing daily collection duties. Communicates with members as needed to resolve issues, escalation issues and/or answer questions and ensure that positive member relations are maintained throughout Collections department. Works closely with Vice President / Account Resolutions Supervisor in developing, documenting, and consistent review and updating of policies and procedures for collections operations, which includes but is not limited to, the ongoing support, compliance, training, coaching and understanding of collection practices and regulations. Monitors real estate collections and foreclosure procedures to ensure that they are carried out according to established policies. Completes account audits to ensure efforts are exhausted, policies were followed, and best resolution was followed. Stays abreast of changes in collection regulations, policies and industry practices to ensure continued compliance. Reviews hardship and loss mitigation requests and makes recommendations to Vice President / Account Resolutions Supervisor or approval in authorized operational area. This includes compiling all required documentation, financial information, and calculations to be presented for approval or decline. Monitors late stage delinquency to ensure all efforts prior to recommendation for repossession, foreclosure, or charge off. Participates in projects as assigned by Vice President / Account Resolutions Supervisor. Upholds overall team cohesiveness within department. Performs any and all job duties within Account Resolution Department as necessary or assigned. Qualifications High School Diploma or Equivalent. Minimum five years of collection, loss mitigation, and leadership experience with thorough knowledge of consumer credit, real estate, and bankruptcy laws and regulations or equivalent experience. Accuracy and attention to detail required with a basic understanding of statistical analysis. Interpersonal and leadership skills to represent the Credit Union in a positive way during member and vendor contact. Strong problem-solving skills, attention to detail, project management, and time management skills required to manage and complete multiple assignments and handle large volumes of details in a fast paced and collaborative environment. Ability to provide quality service to coworkers, vendors and members by phone or in person. Ability to work with minimal supervision and exercise sound judgement. Ability to deal tactfully and efficiently with employees, members and coworkers. Ability to effectively train, guide, and coach others through phone monitoring and audit. Manage work queues, review and evaluate work performed, and coordinate collection activity to ensure assigned goals are met. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Good oral and interpersonal skills, telephone and email etiquette, and the ability to produce clear and effective written communication. Must be bondable. Reporting Relationship Reports to Vice President / Account Resolutions Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116710932