Beacon Health Options Job Category: Clinical - Intake Req #: CLINI01840 Schedule: Full Time Location: NC - Morrisville Beacon is currently seeking a Clinical Intake Specialist to join our team based remotely. The Clinical Intake Specialist follows a script to perform intake functions, supported by explicit instructions and scripts, monitored by a licensed health professional, and promptly transfer a telephone call or case to a clinical reviewer if the review cannot be completed based on a formal script for MHSA. The Clinical Intake Specialist will enter authorizations to facilitate claims payment when a medical necessity determination is not necessary. Screens incoming calls and provides appropriate information and referrals in accordance with policies and procedures. Completes CareConnect registration screens and inquiry tracking screens for routine requests. For EAP services the Intake Specialist may complete telephonic assessments and referrals for routine EAP referrals. What does a typical day look like? Follows all internal Policies and Procedures, and related Work Flows to maintain adherence to regulatory and accreditation standards.Makes "courtesy calls" to facilities/providers on service requests. Collects structured clinical data. Accepts responses to structured clinical data. Performs review of service requests, scripted clinical screening or acquires structured clinical data with monitoring by a licensed health professional, and completes documentation in accordance with policy standards. Promptly transfers a MHSA telephone call/case for review by a licensed professional if the review cannot be completed based on a formal script. Transfers calls to a CCM or Clinical Supervisor when necessary for further assessment. Researches and responds promptly to member and provider inquiries regarding eligibility, benefits, and claims. Maintains confidentiality, adhering to Beacon Health Options Policy and Procedures and Benefit Plan requirements. Responsible for data entry of clinical information into review forms in CareConnect. Makes phone calls to providers to request additional information, per scripted protocols, as requested by care managers; documents information in inquiry per protocol. Maintains departmental productivity and performance standards. Participates in QM process with regular audits of work completed. Other duties as assigned to allow care managers to work on clinical assessments and review. Other duties may include: Non scripted telephonic assessments for routine EAP services. Outreach and follow up on routine EAP cases. What you Contribute? Education :Masters Degree in a health related field required plus three years of experience working in a healthcare environment with a high level of customer service. Licensure : Provisional licensure in a behavioral health field in accordance with state laws Knowledge, Skills & Abilities: At least three years of progressive experience in customer service or healthcare required. MS Office Suite Knowledge (Word, Excel, PowerPoint, Outlook) What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & well-being incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #GD #CB PM16 $REM PI115607997
Nov 20, 2019
Beacon Health Options Job Category: Clinical - Intake Req #: CLINI01840 Schedule: Full Time Location: NC - Morrisville Beacon is currently seeking a Clinical Intake Specialist to join our team based remotely. The Clinical Intake Specialist follows a script to perform intake functions, supported by explicit instructions and scripts, monitored by a licensed health professional, and promptly transfer a telephone call or case to a clinical reviewer if the review cannot be completed based on a formal script for MHSA. The Clinical Intake Specialist will enter authorizations to facilitate claims payment when a medical necessity determination is not necessary. Screens incoming calls and provides appropriate information and referrals in accordance with policies and procedures. Completes CareConnect registration screens and inquiry tracking screens for routine requests. For EAP services the Intake Specialist may complete telephonic assessments and referrals for routine EAP referrals. What does a typical day look like? Follows all internal Policies and Procedures, and related Work Flows to maintain adherence to regulatory and accreditation standards.Makes "courtesy calls" to facilities/providers on service requests. Collects structured clinical data. Accepts responses to structured clinical data. Performs review of service requests, scripted clinical screening or acquires structured clinical data with monitoring by a licensed health professional, and completes documentation in accordance with policy standards. Promptly transfers a MHSA telephone call/case for review by a licensed professional if the review cannot be completed based on a formal script. Transfers calls to a CCM or Clinical Supervisor when necessary for further assessment. Researches and responds promptly to member and provider inquiries regarding eligibility, benefits, and claims. Maintains confidentiality, adhering to Beacon Health Options Policy and Procedures and Benefit Plan requirements. Responsible for data entry of clinical information into review forms in CareConnect. Makes phone calls to providers to request additional information, per scripted protocols, as requested by care managers; documents information in inquiry per protocol. Maintains departmental productivity and performance standards. Participates in QM process with regular audits of work completed. Other duties as assigned to allow care managers to work on clinical assessments and review. Other duties may include: Non scripted telephonic assessments for routine EAP services. Outreach and follow up on routine EAP cases. What you Contribute? Education :Masters Degree in a health related field required plus three years of experience working in a healthcare environment with a high level of customer service. Licensure : Provisional licensure in a behavioral health field in accordance with state laws Knowledge, Skills & Abilities: At least three years of progressive experience in customer service or healthcare required. MS Office Suite Knowledge (Word, Excel, PowerPoint, Outlook) What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & well-being incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #GD #CB PM16 $REM PI115607997
Beacon Health Options Job Category: Clinical - Care Mgmt Req #: CAREM01759 Schedule: Part Time Location: NC - Morrisville Beacon is currently seeking a Part Time Clinical Care Manager to join our Central Night Services team! This position provides assessments, referrals and counseling. Conducts telephone assessments, collecting sufficient clinical information to make appropriate referral and certification decision for emergency/urgent referrals that require alternate levels of care. Makes appropriate certification decisions. Collaborates with providers to determine alternate levels of care and to facilitate transfers to network facilities and providers whenever possible. Facilitates coordination of care with other managers to assure continuity of care. Evaluates clinical appropriateness of treatment using professional knowledge within Beacon Health Options clinical and work site guidelines. Will render certification decisions, or seeks consultations for non-certification decisions. Will facilitate all tracking necessary quality indicators to meet these necessary accrediting bodies (NCQA, URAC). Directs members to an appropriate therapist or EAP provider. Clinical Care Manager refers cases to MD, or management on a regular basis to determine whether treatment meets Beacon Health Options criteria for medical necessity. Establishes and delivers knowledge about care resources and levels of care availability. Special projects and all other duties as assigned. What does a typical day look like? Triage Assessment and Referral Complete telephone assessments and referral; gathers demographic and clinical information to connect patient with appropriate provider, including outpatient treatment as necessary; and for emergency, urgent, routine and EAP referrals. Provide appropriate referrals for treatment based in assessment of information gathered during telephone contacts and or on-site with providers. Refer cases that do not meet criteria and need non-cert., to Peer Advisors. Manage release of MHSA benefit provided by carrier for designated group. Ask questions and listen to member in order to assess case and determine needs. Give referral and/or make referral appointment as circumstances warrant. Clinical Reviews Review for medical appropriateness psychiatric/substance abuse cases utilizing professional knowledge to apply Beacon Health Options criteria and render certification decisions that are within the scope of practice that is relevant to the clinical area under review. Provide reviews for predetermination of medical necessity. Review proposed courses of treatment for medical necessity. Utilize rounds and case consultations to Clinical Supervisor and Peer Advisor for cases outside criteria or not progressing. Customer Service Interface with internal and external customers to maintain optimal efficiency of service. Maintain telephone superior service standards. Contribute to monthly staff meetings and clinical conferences. Attend appropriate meetings, trainings and conference calls as scheduled. Perform all other aspects of customer service as required. Conduct business in a professional manner. Troubleshoot Clinical issues. Investigate and research to resolve customer complaint problems and issues. What you Contribute? Education : Masters' degree in social work or psychology or a Bachelor's level RN. Licensure :Must have a current, valid and unrestricted state license in a mental health field (RN, Ph.D., LCSW/ACSW/LMSW, LLP, MHC, LPC, etc.). May be required to obtain additional state licensures dependent on client contractual requirements Relevant Work Experience: A minimum of 3 years' experience in psychiatric or substance use treatment. Experience in settings that include inpatient, partial, and/or outpatient care preferred. Experience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit. What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & well-being incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #GD #CB PM16 $REM PI115268396
Nov 08, 2019
Beacon Health Options Job Category: Clinical - Care Mgmt Req #: CAREM01759 Schedule: Part Time Location: NC - Morrisville Beacon is currently seeking a Part Time Clinical Care Manager to join our Central Night Services team! This position provides assessments, referrals and counseling. Conducts telephone assessments, collecting sufficient clinical information to make appropriate referral and certification decision for emergency/urgent referrals that require alternate levels of care. Makes appropriate certification decisions. Collaborates with providers to determine alternate levels of care and to facilitate transfers to network facilities and providers whenever possible. Facilitates coordination of care with other managers to assure continuity of care. Evaluates clinical appropriateness of treatment using professional knowledge within Beacon Health Options clinical and work site guidelines. Will render certification decisions, or seeks consultations for non-certification decisions. Will facilitate all tracking necessary quality indicators to meet these necessary accrediting bodies (NCQA, URAC). Directs members to an appropriate therapist or EAP provider. Clinical Care Manager refers cases to MD, or management on a regular basis to determine whether treatment meets Beacon Health Options criteria for medical necessity. Establishes and delivers knowledge about care resources and levels of care availability. Special projects and all other duties as assigned. What does a typical day look like? Triage Assessment and Referral Complete telephone assessments and referral; gathers demographic and clinical information to connect patient with appropriate provider, including outpatient treatment as necessary; and for emergency, urgent, routine and EAP referrals. Provide appropriate referrals for treatment based in assessment of information gathered during telephone contacts and or on-site with providers. Refer cases that do not meet criteria and need non-cert., to Peer Advisors. Manage release of MHSA benefit provided by carrier for designated group. Ask questions and listen to member in order to assess case and determine needs. Give referral and/or make referral appointment as circumstances warrant. Clinical Reviews Review for medical appropriateness psychiatric/substance abuse cases utilizing professional knowledge to apply Beacon Health Options criteria and render certification decisions that are within the scope of practice that is relevant to the clinical area under review. Provide reviews for predetermination of medical necessity. Review proposed courses of treatment for medical necessity. Utilize rounds and case consultations to Clinical Supervisor and Peer Advisor for cases outside criteria or not progressing. Customer Service Interface with internal and external customers to maintain optimal efficiency of service. Maintain telephone superior service standards. Contribute to monthly staff meetings and clinical conferences. Attend appropriate meetings, trainings and conference calls as scheduled. Perform all other aspects of customer service as required. Conduct business in a professional manner. Troubleshoot Clinical issues. Investigate and research to resolve customer complaint problems and issues. What you Contribute? Education : Masters' degree in social work or psychology or a Bachelor's level RN. Licensure :Must have a current, valid and unrestricted state license in a mental health field (RN, Ph.D., LCSW/ACSW/LMSW, LLP, MHC, LPC, etc.). May be required to obtain additional state licensures dependent on client contractual requirements Relevant Work Experience: A minimum of 3 years' experience in psychiatric or substance use treatment. Experience in settings that include inpatient, partial, and/or outpatient care preferred. Experience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit. What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & well-being incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #GD #CB PM16 $REM PI115268396
Beacon Health Options Job Category: Clinical - Care Mgmt Req #: CLINI01765 Schedule: Full Time Location: NC - Morrisville Beacon is currently seeking a Clinical Care Manager to join our Central Night Services team! **Must have state active mental/behavioral health license to be considered.** This position provides assessments, referrals and counseling. Conducts telephone assessments, collecting sufficient clinical information to make appropriate referral and certification decision for emergency/urgent referrals that require alternate levels of care. Makes appropriate certification decisions. Collaborates with providers to determine alternate levels of care and to facilitate transfers to network facilities and providers whenever possible. Facilitates coordination of care with other managers to assure continuity of care. Evaluates clinical appropriateness of treatment using professional knowledge within Beacon Health Options clinical and work site guidelines. Will render certification decisions, or seeks consultations for non-certification decisions. Will facilitate all tracking necessary quality indicators to meet these necessary accrediting bodies (NCQA, URAC). Directs members to an appropriate therapist or EAP provider. Clinical Care Manager refers cases to MD, or management on a regular basis to determine whether treatment meets Beacon Health Options criteria for medical necessity. Establishes and delivers knowledge about care resources and levels of care availability. Special projects and all other duties as assigned. What does a typical day look like? Triage Assessment and Referral Complete telephone assessments and referral; gathers demographic and clinical information to connect patient with appropriate provider, including outpatient treatment as necessary; and for emergency, urgent, routine and EAP referrals. Provide appropriate referrals for treatment based in assessment of information gathered during telephone contacts and or on-site with providers. Refer cases that do not meet criteria and need non-cert., to Peer Advisors. Manage release of MHSA benefit provided by carrier for designated group. Ask questions and listen to member in order to assess case and determine needs. Give referral and/or make referral appointment as circumstances warrant. Clinical Reviews Review for medical appropriateness psychiatric/substance abuse cases utilizing professional knowledge to apply Beacon Health Options criteria and render certification decisions that are within the scope of practice that is relevant to the clinical area under review. Provide reviews for predetermination of medical necessity. Review proposed courses of treatment for medical necessity. Utilize rounds and case consultations to Clinical Supervisor and Peer Advisor for cases outside criteria or not progressing. Customer Service Interface with internal and external customers to maintain optimal efficiency of service. Maintain telephone superior service standards. Contribute to monthly staff meetings and clinical conferences. Attend appropriate meetings, trainings and conference calls as scheduled. Perform all other aspects of customer service as required. Conduct business in a professional manner. Troubleshoot Clinical issues. Investigate and research to resolve customer complaint problems and issues. What you Contribute? Education : Masters' degree in social work or psychology or a Bachelor's level RN. Licensure :Must have a current, valid and unrestricted state license in a mental health field (RN, Ph.D., LCSW/ACSW/LMSW, LLP, MHC, LPC, etc.). May be required to obtain additional state licensures dependent on client contractual requirements Relevant Work Experience: A minimum of 3 years' experience in psychiatric or substance use treatment. Experience in settings that include inpatient, partial, and/or outpatient care preferred. Experience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit. What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & well-being incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #GD #CB PM16 $REM PI115173631
Nov 06, 2019
Beacon Health Options Job Category: Clinical - Care Mgmt Req #: CLINI01765 Schedule: Full Time Location: NC - Morrisville Beacon is currently seeking a Clinical Care Manager to join our Central Night Services team! **Must have state active mental/behavioral health license to be considered.** This position provides assessments, referrals and counseling. Conducts telephone assessments, collecting sufficient clinical information to make appropriate referral and certification decision for emergency/urgent referrals that require alternate levels of care. Makes appropriate certification decisions. Collaborates with providers to determine alternate levels of care and to facilitate transfers to network facilities and providers whenever possible. Facilitates coordination of care with other managers to assure continuity of care. Evaluates clinical appropriateness of treatment using professional knowledge within Beacon Health Options clinical and work site guidelines. Will render certification decisions, or seeks consultations for non-certification decisions. Will facilitate all tracking necessary quality indicators to meet these necessary accrediting bodies (NCQA, URAC). Directs members to an appropriate therapist or EAP provider. Clinical Care Manager refers cases to MD, or management on a regular basis to determine whether treatment meets Beacon Health Options criteria for medical necessity. Establishes and delivers knowledge about care resources and levels of care availability. Special projects and all other duties as assigned. What does a typical day look like? Triage Assessment and Referral Complete telephone assessments and referral; gathers demographic and clinical information to connect patient with appropriate provider, including outpatient treatment as necessary; and for emergency, urgent, routine and EAP referrals. Provide appropriate referrals for treatment based in assessment of information gathered during telephone contacts and or on-site with providers. Refer cases that do not meet criteria and need non-cert., to Peer Advisors. Manage release of MHSA benefit provided by carrier for designated group. Ask questions and listen to member in order to assess case and determine needs. Give referral and/or make referral appointment as circumstances warrant. Clinical Reviews Review for medical appropriateness psychiatric/substance abuse cases utilizing professional knowledge to apply Beacon Health Options criteria and render certification decisions that are within the scope of practice that is relevant to the clinical area under review. Provide reviews for predetermination of medical necessity. Review proposed courses of treatment for medical necessity. Utilize rounds and case consultations to Clinical Supervisor and Peer Advisor for cases outside criteria or not progressing. Customer Service Interface with internal and external customers to maintain optimal efficiency of service. Maintain telephone superior service standards. Contribute to monthly staff meetings and clinical conferences. Attend appropriate meetings, trainings and conference calls as scheduled. Perform all other aspects of customer service as required. Conduct business in a professional manner. Troubleshoot Clinical issues. Investigate and research to resolve customer complaint problems and issues. What you Contribute? Education : Masters' degree in social work or psychology or a Bachelor's level RN. Licensure :Must have a current, valid and unrestricted state license in a mental health field (RN, Ph.D., LCSW/ACSW/LMSW, LLP, MHC, LPC, etc.). May be required to obtain additional state licensures dependent on client contractual requirements Relevant Work Experience: A minimum of 3 years' experience in psychiatric or substance use treatment. Experience in settings that include inpatient, partial, and/or outpatient care preferred. Experience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit. What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & well-being incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #GD #CB PM16 $REM PI115173631
Beacon Health Options Job Category: Clinical - Care Mgmt Req #: CLINI01765 Schedule: Full Time Location: NC - Morrisville Beacon is currently seeking a Clinical Care Manager to join our Central Night Services team! **Must have state active mental/behavioral health license to be considered.** This position provides assessments, referrals and counseling. Conducts telephone assessments, collecting sufficient clinical information to make appropriate referral and certification decision for emergency/urgent referrals that require alternate levels of care. Makes appropriate certification decisions. Collaborates with providers to determine alternate levels of care and to facilitate transfers to network facilities and providers whenever possible. Facilitates coordination of care with other managers to assure continuity of care. Evaluates clinical appropriateness of treatment using professional knowledge within Beacon Health Options clinical and work site guidelines. Will render certification decisions, or seeks consultations for non-certification decisions. Will facilitate all tracking necessary quality indicators to meet these necessary accrediting bodies (NCQA, URAC). Directs members to an appropriate therapist or EAP provider. Clinical Care Manager refers cases to MD, or management on a regular basis to determine whether treatment meets Beacon Health Options criteria for medical necessity. Establishes and delivers knowledge about care resources and levels of care availability. Special projects and all other duties as assigned. What does a typical day look like? Triage Assessment and Referral Complete telephone assessments and referral; gathers demographic and clinical information to connect patient with appropriate provider, including outpatient treatment as necessary; and for emergency, urgent, routine and EAP referrals. Provide appropriate referrals for treatment based in assessment of information gathered during telephone contacts and or on-site with providers. Refer cases that do not meet criteria and need non-cert., to Peer Advisors. Manage release of MHSA benefit provided by carrier for designated group. Ask questions and listen to member in order to assess case and determine needs. Give referral and/or make referral appointment as circumstances warrant. Clinical Reviews Review for medical appropriateness psychiatric/substance abuse cases utilizing professional knowledge to apply Beacon Health Options criteria and render certification decisions that are within the scope of practice that is relevant to the clinical area under review. Provide reviews for predetermination of medical necessity. Review proposed courses of treatment for medical necessity. Utilize rounds and case consultations to Clinical Supervisor and Peer Advisor for cases outside criteria or not progressing. Customer Service Interface with internal and external customers to maintain optimal efficiency of service. Maintain telephone superior service standards. Contribute to monthly staff meetings and clinical conferences. Attend appropriate meetings, trainings and conference calls as scheduled. Perform all other aspects of customer service as required. Conduct business in a professional manner. Troubleshoot Clinical issues. Investigate and research to resolve customer complaint problems and issues. What you Contribute? Education : Masters' degree in social work or psychology or a Bachelor's level RN. Licensure :Must have a current, valid and unrestricted state license in a mental health field (RN, Ph.D., LCSW/ACSW/LMSW, LLP, MHC, LPC, etc.). May be required to obtain additional state licensures dependent on client contractual requirements Relevant Work Experience: A minimum of 3 years' experience in psychiatric or substance use treatment. Experience in settings that include inpatient, partial, and/or outpatient care preferred. Experience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit. What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & well-being incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #GD #CB PM16 $REM PI115170093
Nov 05, 2019
Beacon Health Options Job Category: Clinical - Care Mgmt Req #: CLINI01765 Schedule: Full Time Location: NC - Morrisville Beacon is currently seeking a Clinical Care Manager to join our Central Night Services team! **Must have state active mental/behavioral health license to be considered.** This position provides assessments, referrals and counseling. Conducts telephone assessments, collecting sufficient clinical information to make appropriate referral and certification decision for emergency/urgent referrals that require alternate levels of care. Makes appropriate certification decisions. Collaborates with providers to determine alternate levels of care and to facilitate transfers to network facilities and providers whenever possible. Facilitates coordination of care with other managers to assure continuity of care. Evaluates clinical appropriateness of treatment using professional knowledge within Beacon Health Options clinical and work site guidelines. Will render certification decisions, or seeks consultations for non-certification decisions. Will facilitate all tracking necessary quality indicators to meet these necessary accrediting bodies (NCQA, URAC). Directs members to an appropriate therapist or EAP provider. Clinical Care Manager refers cases to MD, or management on a regular basis to determine whether treatment meets Beacon Health Options criteria for medical necessity. Establishes and delivers knowledge about care resources and levels of care availability. Special projects and all other duties as assigned. What does a typical day look like? Triage Assessment and Referral Complete telephone assessments and referral; gathers demographic and clinical information to connect patient with appropriate provider, including outpatient treatment as necessary; and for emergency, urgent, routine and EAP referrals. Provide appropriate referrals for treatment based in assessment of information gathered during telephone contacts and or on-site with providers. Refer cases that do not meet criteria and need non-cert., to Peer Advisors. Manage release of MHSA benefit provided by carrier for designated group. Ask questions and listen to member in order to assess case and determine needs. Give referral and/or make referral appointment as circumstances warrant. Clinical Reviews Review for medical appropriateness psychiatric/substance abuse cases utilizing professional knowledge to apply Beacon Health Options criteria and render certification decisions that are within the scope of practice that is relevant to the clinical area under review. Provide reviews for predetermination of medical necessity. Review proposed courses of treatment for medical necessity. Utilize rounds and case consultations to Clinical Supervisor and Peer Advisor for cases outside criteria or not progressing. Customer Service Interface with internal and external customers to maintain optimal efficiency of service. Maintain telephone superior service standards. Contribute to monthly staff meetings and clinical conferences. Attend appropriate meetings, trainings and conference calls as scheduled. Perform all other aspects of customer service as required. Conduct business in a professional manner. Troubleshoot Clinical issues. Investigate and research to resolve customer complaint problems and issues. What you Contribute? Education : Masters' degree in social work or psychology or a Bachelor's level RN. Licensure :Must have a current, valid and unrestricted state license in a mental health field (RN, Ph.D., LCSW/ACSW/LMSW, LLP, MHC, LPC, etc.). May be required to obtain additional state licensures dependent on client contractual requirements Relevant Work Experience: A minimum of 3 years' experience in psychiatric or substance use treatment. Experience in settings that include inpatient, partial, and/or outpatient care preferred. Experience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit. What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & well-being incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #GD #CB PM16 $REM PI115170093
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Sales/Business Development Job Id: 271368 Brand: NAPA Auto Parts Location: Morrisville, PA Major Market: PA - All Locations Date Posted: October 26, 2019 The Role: Are you passionate about finding and winning new customers Do you thrive off of ""the hunt"" for finding new business, closing deals and sustaining these relationships even after the sale If this sounds like a perfect fit for you, our NAPA sales team would love to hear from you! Specifically, we are seeking self-motivated Customer Sales Representative to achieve success in a pay for performance (we offer a base pay plus commission), business to business, outside sales role through growing our current customers and creating new customers by promoting our entire line of products and services. This is the right opportunity for you if you: Have a passion for ""the hunt"" and winning customers Enjoy building and sustaining customer relationships Enjoy promoting an entire line of products because you truly believe in the products Truly love and understand basic selling concepts A Day in the life: Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits Promote the entire line of NAPA products and programs to Wholesale Customers Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis Identify specific needs of customers and align solutions with NAPA's offerings. Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines Engage customers and keep them connected through all of NAPA's eSales programs Perform educational seminars, clinics and presentations on NAPA product lines and services Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone What youll need: Prior experience in a Retail store or outside sales 2+ years of experience in a customer focused role and the ability to perform in a quota-driven environment Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance Capability to present information in group meetings Valid driver license with no more than 2 moving violations in the last 4 years required And if you have this, even better: Bachelor s Degree Background in the Automotive Industry Why NAPA may just be the right place for you: Base Salary plus commission Vehicle & Cell phone allowance Outstanding health benefits and 401K Stable company. Fortune 200 with a family feel Company Culture that works hard, yet takes care of employees Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team Additional information for you: NAPA has great careers for people with all backgrounds and interests. So if after reading this, you dont think that it is the perfect fit for you, check out a few of our cool day in the life career videos from our awesome employees by visiting NAPAautojobs.com. While on our career site, check out the list of the many other diverse roles we have as well. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI115208509
Nov 05, 2019
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Sales/Business Development Job Id: 271368 Brand: NAPA Auto Parts Location: Morrisville, PA Major Market: PA - All Locations Date Posted: October 26, 2019 The Role: Are you passionate about finding and winning new customers Do you thrive off of ""the hunt"" for finding new business, closing deals and sustaining these relationships even after the sale If this sounds like a perfect fit for you, our NAPA sales team would love to hear from you! Specifically, we are seeking self-motivated Customer Sales Representative to achieve success in a pay for performance (we offer a base pay plus commission), business to business, outside sales role through growing our current customers and creating new customers by promoting our entire line of products and services. This is the right opportunity for you if you: Have a passion for ""the hunt"" and winning customers Enjoy building and sustaining customer relationships Enjoy promoting an entire line of products because you truly believe in the products Truly love and understand basic selling concepts A Day in the life: Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits Promote the entire line of NAPA products and programs to Wholesale Customers Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis Identify specific needs of customers and align solutions with NAPA's offerings. Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines Engage customers and keep them connected through all of NAPA's eSales programs Perform educational seminars, clinics and presentations on NAPA product lines and services Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone What youll need: Prior experience in a Retail store or outside sales 2+ years of experience in a customer focused role and the ability to perform in a quota-driven environment Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance Capability to present information in group meetings Valid driver license with no more than 2 moving violations in the last 4 years required And if you have this, even better: Bachelor s Degree Background in the Automotive Industry Why NAPA may just be the right place for you: Base Salary plus commission Vehicle & Cell phone allowance Outstanding health benefits and 401K Stable company. Fortune 200 with a family feel Company Culture that works hard, yet takes care of employees Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team Additional information for you: NAPA has great careers for people with all backgrounds and interests. So if after reading this, you dont think that it is the perfect fit for you, check out a few of our cool day in the life career videos from our awesome employees by visiting NAPAautojobs.com. While on our career site, check out the list of the many other diverse roles we have as well. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI115208509
Beacon Health Options Job Category: Clinical - General Req #: ACCES01626 Schedule: Full Time Location: NC - Morrisville Beacon is currently seeking to hire an Access Specialist to join our team at our Morrisville, NC location. This position will facilitate the procuring of appointments with providers and determine the availability of facilities for members. The Access Coordinator is also responsible for performing and reporting compliance driven member satisfaction surveys. The Access Coordinator is responsible for performing both client specific and compliance driven provider availability surveys. The Access Coordinator is responsible for performing/documenting post discharge member surveys. What does a typical day look like? Perform/report monthly and quarterly MHSA/EAP VOC member satisfaction/provider availability surveys Perform other client specific provider availability surveys as requested Verifying provider and facility availability within the specified turn around time Scheduling appointments for members with providers/facilities within the specified turn around time. Interacting with members, providers, and Beacon Health Options staff Perform/document post discharge member surveys within required turn around time Identifying obstacles to accessing appropriate care and aftercare Assisting members in overcoming barriers to accessing treatment Refer problems to appropriate Beacon Health Options personnel This position will have consultation with and access to a licensed health professional What you Contribute? Education :Minimum of a High School Diploma or General Education Diploma (GED). Licensure : Not Required Relevant Experience :Two to three years of industry or customer service experience. A college degree may be considered in waiving customer service experience requirement. Must have excellent written and verbal communication skills Knowledge, Skills & Abilities: Communicate effectively and accurately Maintain privacy and confidentiality Handle multiple tasks while maintaining a high degree of accuracy Able to work under pressure Perform duties in a timely manner What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & wellbeing incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #GD #CB PM16 PI115043748
Nov 03, 2019
Beacon Health Options Job Category: Clinical - General Req #: ACCES01626 Schedule: Full Time Location: NC - Morrisville Beacon is currently seeking to hire an Access Specialist to join our team at our Morrisville, NC location. This position will facilitate the procuring of appointments with providers and determine the availability of facilities for members. The Access Coordinator is also responsible for performing and reporting compliance driven member satisfaction surveys. The Access Coordinator is responsible for performing both client specific and compliance driven provider availability surveys. The Access Coordinator is responsible for performing/documenting post discharge member surveys. What does a typical day look like? Perform/report monthly and quarterly MHSA/EAP VOC member satisfaction/provider availability surveys Perform other client specific provider availability surveys as requested Verifying provider and facility availability within the specified turn around time Scheduling appointments for members with providers/facilities within the specified turn around time. Interacting with members, providers, and Beacon Health Options staff Perform/document post discharge member surveys within required turn around time Identifying obstacles to accessing appropriate care and aftercare Assisting members in overcoming barriers to accessing treatment Refer problems to appropriate Beacon Health Options personnel This position will have consultation with and access to a licensed health professional What you Contribute? Education :Minimum of a High School Diploma or General Education Diploma (GED). Licensure : Not Required Relevant Experience :Two to three years of industry or customer service experience. A college degree may be considered in waiving customer service experience requirement. Must have excellent written and verbal communication skills Knowledge, Skills & Abilities: Communicate effectively and accurately Maintain privacy and confidentiality Handle multiple tasks while maintaining a high degree of accuracy Able to work under pressure Perform duties in a timely manner What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & wellbeing incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #GD #CB PM16 PI115043748
Audio Visual Services Group, LLC
Morrisville, NC, USA
Audio Visual Services Group, LLC All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Ops - Technical Services PARTT05473 October 22, 2019 Part-Time Morrisville, NC, USA Job Location: Raleigh Branch Office Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate’s degree is preferred. Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning). 1 year of customer service or hospitality experience is preferred. 1 year of audio visual experience or equivalent in educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Competencies Ownership Hospitality Professionalism Responsiveness Safety Conscious Action Oriented Tech Savvy Ensures Accountability Qualifications Education High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) PI114791103
Oct 24, 2019
Audio Visual Services Group, LLC All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Ops - Technical Services PARTT05473 October 22, 2019 Part-Time Morrisville, NC, USA Job Location: Raleigh Branch Office Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate’s degree is preferred. Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning). 1 year of customer service or hospitality experience is preferred. 1 year of audio visual experience or equivalent in educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Competencies Ownership Hospitality Professionalism Responsiveness Safety Conscious Action Oriented Tech Savvy Ensures Accountability Qualifications Education High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) PI114791103