29 jobs found in madison

Location: Madison, WI Department: Sales General Manager (Madison, WI) Feldco, the #1 Window, Siding and Door Company in America (recognized by Window and Door Magazine), is looking for a motivated, organized and entrepreneurially driven General Manager to grow a $3,500,000+ home renovation division. The General Manager will be accountable for the overall vision, strategy, and leadership of Feldco's Sales and Operations Team in Madison. Feldco is honored to have been named a top workplace in 2018 by the Chicago Tribune making us a 6 time award winner! Check out the article by searching "Feldco Top Workplace 2018" on Google! What We Can Offer You? Leadership - We are the #1 Replacement Window, Door and Siding Company in America! We take great pride in our leadership and transformation of the home improvement market. Growth - We have more than quadrupled our business over the past few years and are presently expanding into more new markets. Advancement - We have recently promoted many internal staff members to senior management positions and offer external training. Security - We operate profitably and are enhancing the benefits and care of our employees. Professionalism - We are investing heavily in quality improvements and establishing industry-best operations. Teamwork - We are focused on assisting each other and working together to take care of our customers. Benefits- Medical, Dental, Vision, Voluntary Life, STD, LTD, 401K and Paid Time Off. Specific responsibilities include: Manage the Madison office in order to maximize sales/profitability and ensure product quality all while delighting our customers Thrive in a high-performance/high-reward position with aggressive growth goals Maximize the conversion of leads to sales revenue and generate referral and repeat business Manage performance issues that may arise, as well as hire, train and develop team members Hands-on market business development and supplemental lead generation activity Recruit and manage installation subcontractors Deliver on time operation metrics by effectively managing operations personnel Execute process improvements through process design, leadership and training Establish and evaluate compliance with all governmental and/or state and local policies, procedures and regulations Serve external and internal customers Achieve or exceed all departmental goals and company standards Qualifications include: Highly self-motivated and ambitious Five (5) or more years systematic sales experience required Two (2) or more years of sales management experience Home remodeling and/or construction knowledge preferred Entrepreneurial spirit Proven ability to apply sound business judgement to establish and accomplish goals Professional and friendly demeanor Demonstrated intelligence and problem solving ability Ability to communicate effectively in both verbal and written communication across different teams and departments Accountability for customer satisfaction with both internal and external customers Ability to be project oriented & follow-up with structured action Flexibility to work days, evenings, weekends, and holidays as required PI118330309

Madison, Wisconsin, United States of America Regular Job Description We are looking for someone with a passion for data and the drive to deliver data solutions and business insights for the Customer Experience (CX) team at Zendesk. Your job as the Analyst, CX Analytics is to deeply understand the current data pain points of the CX team and build beautifully simple visualizations, tools, and datasets that will significantly improve the way this team engages with our customers. This role reports to the Senior Manager of CX Analytics and will be a key team player within the Enterprise Data & Analytics team. What you get to do every day: Develop a strong partnership with the CX team and thoroughly understand the team's business strategy and operational objectives which include: how our Advocacy team support our customers with requests and issues how our Professional Services team provides implementation and solutions consulting to our customers, how our Customer Success teams guide and provide strategic recommendations to our customers, and How our Renewals team supports Sales by guiding customers through the renewals process Improve business and operational efficiency by developing, automating, and maintaining scalable processes, tools, and dashboards Enable CX and EDA team members by developing easy-to-use tools and easy-to-understand training and documentation Identify areas for process optimization using data and develop compelling stories and recommendations for CX leadership Develop SQL queries and perform ad hoc analysis to understand trends in customer experiences and business health performance Work with large amounts of data from many data sources and develop subject matter expertise on how it all connects together and relates back to the customer Measure and track efficiencies gained and ROI realized as a result of improving the way the CX teams engage with our customers What you bring to the role: BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science MINIMUM of 3+ years experience in Business/Operations Analytics Excellent SQL skills a must (experience with BigQuery a plus) True passion for data and analytics and the value of data-driven decision making Experience with Tableau or similar data visualization tools highly preferred Previous experience in Customer Success, Customer Operations, and/or Sales Operations highly preferred (within software/SaaS industry a plus) Excellent analytical and critical thinking skills, with an ability to translate internal stakeholder needs into both business and technical requirements Motivated self-starter who works exceptionally well in an unstructured environment Strategic thinker who can see the big picture, and granular details as needed Team player with strong relationship building and communication skills Experience working in an Agile/Scrum development environment a plus Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in SanFrancisco, Zendesk has operationsintheUnitedStates, Europe,Asia,Australia,and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's CandidatePrivacyNotice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI118303419

Madison, Wisconsin, United States of America Regular Job Description Zendesk is looking for a motivated recent college graduate to join our Integrated Marketing team as an Outbound Research Representative to help fuel a phase of rapid growth for our company. This role will report to the Marketing Research Manager, and will be based in Madison, WI. This role is focused on supporting top-of-funnel for integrated global campaigns to drive pipeline, and create both net new and expansion businesses for our key segments: Small & Medium Business, Commercial/Mid-Market, and Enterprise. The role is structured in 3-phrases to provide you with a unique chance to kick-start your career in a fast-paced SaaS environment and collaborate with global research teams to build a center of research excellence at Zendesk. After spending 12-24 months in this role, you may have the opportunity to continue on a career path into either Marketing or Sales, depending on your interests. What you will do: Research potential customers and target businesses that would benefit from the suite of products Zendesk can provide Build out accounts and contacts to help build a pipeline for Marketing and Sales through partnership with go-to-market teams Ensure data integrity and data quality of our owned database Research and create robust account profiles that provide strategic insights that could be leveraged by our sales and campaigns teams Use trends/patterns derived from research to provide marketing segmentations Work cross-functionally with sales (AEs/BDRs), Regional Marketing, and Integrated Marketing Rotate through value add projects for professional development such as providing additional analytics support and data insights to optimize current campaigns, or designing campaign audience approach What you bring to the role: Recent BS/BA degree Positive attitude, team-oriented, goal-oriented, and self-motivated Outstanding project management and prioritization skills A collaborative, open attitude and a history of working cross-functionally with local and global teams Comfortable with constant changes and easily adaptable to the changing environments of a fast-paced, growing company Excellent communication and interpersonal skills Interest in learning the go-to-market functions, and building a career in marketing or sales Bonus points if you have experience using Salesforce and Excel Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in SanFrancisco, Zendesk has operationsintheUnitedStates, Europe,Asia,Australia,and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's CandidatePrivacyNotice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI118303434

Madison, Wisconsin, United States of America Regular Job Description Excellent opportunity to join Zendesk's Internal Audit (IA) Team at a very exciting time at the Company. Our IA team partners with business and IT departments to identify risks, make valuable recommendations and influence decisions regarding controls and achieving Sarbanes-Oxley (SOX) compliance. In addition to SOX, as a key member of our IA team, you will have the opportunity to work on various types of financial, compliance and operational audits. Responsibilities: Manage and participate in all phases of financial and operational audits as well as compliance projects including but not limited to audit risk assessment & scoping, planning, fieldwork, execution, and reporting Partner with business process owners to document and evaluate the design and implementation of internal controls primarily via flowcharts, narratives and walkthroughs Assess SOX 404 control deficiencies, and work directly with process owners and management in the development of action plans to ensure deficiencies are remediated timely Document testing results, remediation testing as needed, and any control-related issues Plan and execute any SOX-related business implementation reviews Recommend improvements to process and controls to increase efficiency/ effectiveness and control environment Coordinate with external auditors and business process owners on audit related matters Continuously work to enhance the SOX program to become more efficient and effective Keep current on trends in Sarbanes Oxley, COSO, GAAP and PCAOB Auditing Standards as well as current, best Audit practices/techniques. Participate in special projects, as required Minimum Qualifications: Ability to work in a dynamic, fast paced, fast growing company where adaptability is imperative Bachelor's Degree in Accounting, Finance, or other related business discipline Professional certification such as CPA, CA or CIA required A minimum of six years of experience with a public accounting firm or a public company's internal audit or SOX department required A mix of operational and financial audit experience in SaaS industry is highly preferred Deep Knowledge of the Sarbanes Oxley, and PCAOB Auditing Standards, and COSO Understanding of Generally Accepted Accounting Principles, and knowledge of The IIAs Professional Practice of Internal Auditing and the Code of Ethics Experience in financial audits covering revenue process in SaaS company is highly preferred Strong analytical, organizational, and project management skills Self-starter with the ability to work independently to meet deadlines Strong verbal and written communication skills, with the ability to communicate effectively and professionally across all levels of the organization Proficiency in MS Office applications including Word, Excel, PowerPoint and Visio Ability to travel approximately 10% of the time, if needed. #LI-KS1 Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in SanFrancisco, Zendesk has operationsintheUnitedStates, Europe,Asia,Australia,and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's CandidatePrivacyNotice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI118251959

WE ARE CURRENTLY HIRING FOR THE MIDDLETON AND SUN PRAIRIE COSTCO LOCATIONS! his is a W-2 Position. This is not a temp or contract job. Many Promoters have been with us for years. Work the same location every shift! Seeking positive, energetic and sales focused professional salespeople who can be passionate brand ambassadors! This is a fantastic sales job selling nutritional supplements made by Qunol. When you make quota, you will receive a bonus! Compensation: Starting at $15/hour base, PLUS Per-Unit BONUS! (Median: $24.50/hr with top performers making $30-35/hr) Earn monthly bonus for sales goals! W-2 Employment Job Details: Part-time employment opportunities for advancement. Full time position available for top performers! Days: Friday Sunday. Top performers can work Thursday and Monday as well. Energetically engage customers to promote and increase sales of a product. Costco locations: Milwaukee Requirements: Confident, and Charismatic, EXPERIENCED, salesperson. This is not an entry level position! Positive energy, well organized, high level of focus and strong sense of commitment. Outgoing, charismatic and fun! Have a passion for helping people. Ability to communicate clearly and succinctly. Consistently creates a welcoming environment. Professional outward appearance. Meet or exceed weekly sales goals. Complies with all company script requirements. Ability to work independently with minimal supervision. Weekend schedule ability. Must be able to stand for extended periods of time with breaks. Text and emailing are very important. Must have cell phone with texting and MMS capabilities must be able to text photos. Must be able to work weekends! Are you highly motivated by goals, love interacting with people and known to be a self-starter? If the answer is yes, then this is the job for you! Job Description: We promote the highest quality Liquid CoQ10 and Liquid Turmeric products in the nutritional supplement industry. We need energetic, courteous, and sales driven Sales Representatives to represent and sell our health and nutritional products. Its our mission to build a highly-motivated sales team. Must have proven sales experience. This is not for an entry level salesperson. www.qunol.com for more information on our company. PM19 PI118158568

Madison, Wisconsin, United States of America Regular Job Description The ideal candidate for this role is a positive, process-driven, and influential individual with deep SaaS experience. As a leader, you possess outstanding quantitative, communications and sales management skills that will define, optimize and scale Zendesk's SMB business. You are an experienced leader and people manager, and will build and expand your team to ensure a robust pipeline and sales execution. Engaging closely with internal partners, you will develop, deploy and maintain a velocity sales process. The ideal candidate has proven experience in managing, building and encouraging a team to achieve weekly, monthly, and quarterly targets. Responsibilities: Manager of managers role for SMB customer segment in North America Identify and drive territory/account sales plans for assigned geographic territories Work collaboratively cross-functionally, ensuring that segment and opportunity strategy is communicated and easily understood by all support staff Coach and develop your sales team to make them successful Meet or exceed revenue targets monthly and quarterly Maintain a robust sales pipeline Manage contract negotiations Ability to challenge a prospective client or industry's perception of the status quo Enable the sales team to lead the entire sales cycle while building consensus within an account to facilitate a net new sale Drive customer adoption of new features and products Build a clear partner and Professional Services strategy demonstrating the ability to scale reach and drive adoption and great customer experiences Reporting on all aspects of the business to senior sales management Manage teams in Madison/San Francisco with occasional travel required Requirements: Extensive experience in sales, with heavyweight to software experience in SaaS/Customer Support/Sales/CRM Consistent track record of 100%+ of quota achievement as an individual contributor and front-line sales manager 5+ years experience managing sales teams Passionate about training early career reps, with a consistent record of building a great working environment Able to thrive in a startup environment- you move quickly, think strategically, and are superb at tactical execution Proven ability to work cross-functionally with customer-facing and back-office teams Excellent presentation, organization, and listening skills Must be analytical and metrics driven through all stages of the sales cycle BA/BS in Business, Marketing, Engineering or related discipline Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI118150568

Motion Industries We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Warehouse Job Id: 274707 Brand: Motion Industries Location: Madison, WI Major Market: WI - Madison Date Posted: February 17, 2020 Warehouse At Motion Industries, our Warehouse personnel provide the highest level of customer service by performing all shipping and receiving activity for the Branch, ensuring the customer receives the correct products in a timely manner. They are also responsible for stocking and properly maintaining merchandise - an important role in our process of keeping industry in motion. Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k) plan, tuition reimbursement, vacation, sick, and holiday pay. Responsibilities Provide excellent customer service that will enhance relationships and lead to ongoing sales Match packing slips to inventory items received Record items in computer system Prepare items for delivery to customer May process counter sales Maintain a clean warehouse Restock shelves when new inventory arrives Prepare customer returns for shipment May deliver items to customers Interact with customers while delivering items Share information with Motion Industries' associates Qualifications Good customer service and communication skills Reliable, organized, detailed, and focused Ability to multitask and manage time well Ability to move up to 100 lbs. and lift up to 50 lbs. High School Diploma or GED Valid driver's license May need to be certified to operate a forklift GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI118151361

ID: 2019-3117 # of Openings: 1 Category: Other Overview Atlas Air Worldwide First Officer - Wide body Fleet Atlas Air Worldwide is a holding company with two wholly owned operating subsidiaries, Atlas Air, Inc. and Southern Air, Inc. We are a leading global provider of outsourced aircraft and aviation operating services. We operate the world's largest fleet of 747 freighters, as well as provide customers a broad array of Boeing 747, 777, 767, and 737 aircraft for domestic, regional and international cargo and passenger operations. Flight Crews are responsible for the safe and reliable operation of our wide-body fleet of Boeing 747's, 767's, and 777's. All First Officer applicants must possess the following qualifications: Basic Qualifications Hold a current unrestricted ATP certificate with an airplane category multi-engine class rating and English proficiency endorsement Hold a current FAA First Class Medical Certificate Hold an FCC Restricted Radiotelephone Operator Permit Hold a valid passport with no restrictions on international travel Legally authorized to work in the United States Have a minimum of 1500 hours of total time Military conversion of .3 per sortie Have a minimum of 500 hours of turbine time Have a minimum of 1000 fixed wing or 500 hours with a 121 carrier Minimum age of 23 (all Atlas pilot positions are subject to FAA 121 mandatory retirement regulations) Do you have the ability to pass a 10 year security background check and a DOT pre-employment test. *Note: ATP issued with a CIRC APCH-VMC Only limitation are acceptable. Preferred Qualifications : A minimum of 2500 hours of total time operating in a part 121, 135 or Military environment. Please note that all candidates offered a position as a First Officer will be tested in accordance with 14 CFR Part 120.107(5) Sub Part E. The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm . To view our Pay Transparency Statement, please click here: Pay Transparency Statement PM19 #LI-19 #WB PI118123532

ID: 2019-2353 # of Openings: 1 Category: Other Overview Flight Crews are responsible for the safe and reliable operation of our fleet of Boeing 777's and 737's. Atlas Air Worldwide is a leading global provider of outsourced aircraft and aviation operating services. Southern Air, an AAWW subsidiary is an ACMI carrier that operates a fleet of aircraft for domestic, regional and international applications. All First Officer applicants must possess the following qualifications: Basic Qualifications Hold a current unrestricted or restricted ATP certificate with an airplane category multi-engine class rating and english proficiency endorsement Hold a current FAA First Class Medical Certificate Hold an FCC Restricted Radiotelephone Operator Permit Hold a valid passport with no restrictions on international travel Legally authorized to work in the United States Have a minimum of 1000 hours of total time Military conversion of .3 per sortie Have a minimum of 1000 fixed wing or 500 hours with a 121 carrier Minimum age of 23 (all Southern pilot positions are subject to FAA 121 mandatory retirement regulations) Have the ability to pass a 10 year security background check and a DOT pre-employment test. *Note: ATP issued with a CIRC APCH-VMC Only limitation are acceptable. Preferred Qualifications : Current & Qualified and operating in a part 121, 135 or part 91 environment. Have a minimum of 500 hours of turbine time Please note that all candidates offered a position as a First Officer will be tested in accordance with 14 CFR Part 120.107(5) Sub Part E to determine the presence of the marijuana, cocaine, opiates (including codeine, heroin-6AM, morphine), opioids- hydrocodone, hydromorphone, oxycodone & oxymorphone, phencyclidine (PCP), and amphetamines/methamphetamines (including MDMA, MDA) or metabolites of these drugs. The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. PM19 PI118123424

ID: 2019-2351 # of Openings: 1 Category: Other Overview Atlas Air First Officer Flight Crews are responsible for the safe and reliable operation of our fleet of Boeing 747's and 767's. Atlas Air Worldwide is a leading global provider of outsourced aircraft and aviation operating services. Atlas Air operates the world's largest fleet of 747 freighter aircraft and provide customers a broad array of Boeing 747 and 767 aircraft for domestic, regional and international applications. All First Officer applicants must possess the following qualifications: Basic Qualifications Hold a current unrestricted ATP certificate with an airplane category multi-engine class rating and English proficiency endorsement Hold a current FAA First Class Medical Certificate Hold an FCC Restricted Radiotelephone Operator Permit Hold a valid passport with no restrictions on international travel Legally authorized to work in the United States Have a minimum of 1500 hours of total time Military conversion of .3 per sortie Have a minimum of 500 hours of turbine time Have a minimum of 1000 fixed wing or 500 hours with a 121 carrier Minimum age of 23 (all Atlas pilot positions are subject to FAA 121 mandatory retirement regulations) Do you have the ability to pass a 10 year security background check and a DOT pre-employment test. *Note: ATP issued with a CIRC APCH-VMC Only limitation are acceptable. Preferred Qualifications : Current & Qualified and operating in a part 121, 135 or part 91 environment. Please note that all candidates offered a position as a First Officer will be tested in accordance with 14 CFR Part 120.107(5) Sub Part E to determine the presence of the marijuana, cocaine, opiates (including codeine, heroin-6AM, morphine), opioids- hydrocodone, hydromorphone, oxycodone & oxymorphone, phencyclidine (PCP), and amphetamines/methamphetamines (including MDMA, MDA) or metabolites of these drugs. The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. PM19 PI118123314

Madison, Wisconsin, United States of America Regular Job Description We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Product teams, and lead key initiatives for the organization from discovery to implementation.. To succeed in this role, you should be a talented and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you get to do every day: Work closely with the Go-To-Market Operations and Product teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com and Zuora platforms, as well as other related SaaS systems Manage a project portfolio with a focus on launching new products, and developing new solutions for our sales organization Add your skills to a global team comprised of technical developers, IT application owners and business partners from across the company to refine/enhance their processes on SaaS applications and platforms Leverage a combination of standard functionality and custom development to solve business problems Implement and integrate third-party products / applications on the Salesforce platform as well as other SaaS applications Ensure proper testing on all developed solutions before deployment, including facilitation of User Acceptance Testing with business stakeholders In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our best-in-class application stack Your Qualifications: Bachelor's degree or equivalent work experience and a MINIMUM of 5 years Salesforce.com analyst experience Salesforce Administrator Certification (ADM 201) Proven track record of having implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, configuration / development, testing & UAT, and cutover Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical stakeholders Detail-oriented with strong analytical, problem solving, coordination, and troubleshooting skills Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation Excellent communication skills both written and verbal and a strong sense of diplomacy in all of your interactions A thirst for maintaining "guru" consultative status on all things Sales Cloud Nice-to-Haves Salesforce Advanced Administrator, Platform Builder or Sales Cloud Consultant certifications Experience with the SaaS selling model (Subscription-based selling) Apttus CPQ, Salesforce CPQ or Zuora experience a major plus Jira / Confluence experience a plus Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI118093298

Madison, Wisconsin, United States of America Regular Job Description Working out of our Madison office and reporting to the Head of Global Compensation (broad-based) this role will support the Total Rewards function as we scale and grow! This position will provide support to Total Rewards activities and participate in initiatives that will have a real impact on supporting a growing SAAS business. The successful candidate in this role should enjoy analytical work and problem-solving in a dynamic environment, with the ability to independently prioritize multiple assignments. Strong communication skills are essential to optimally collaborate across different functional teams in a highly dynamic and matrix environment. 2020 will be an exciting year for the team and this will be a phenomenal opportunity for anyone up for a challenge! Responsibilities: Be a vital part of the Global Compensation team by supporting Zendesk's global compensation programs including base pay, short and long-term incentives and equity programs. Conduct market studies and analysis to ensure internal equity, external competitiveness, and alignment to the company's compensation philosophy for all levels of jobs, job families and countries. Complete compensation analysis associated with new job requisitions, current employees, and promotion requests by leveraging benchmark, current incumbent, and internal salary ranges data. Review and approve offers, ensuring internal equity and pay parity. Assists in the preparation and data analysis for use in executive compensation committee meetings or proxy filings. Analyze equity files and perform equity program calculations and forecasts Participate in the administration and analysis of annual salary and incentive programs, including salary structure creation and maintenance and modeling of incentive and salary increase budgets. Conduct complex analysis of data from multiple sources to build various cash compensation and equity models. Develop creative methods for compiling and preparing data to management, including but not limited to designing reports and tools to use in compensation-related analytics and dashboards. Participate in compensation surveys (e.g., Radford, Mercer, Willis Towers Watson, etc) Design, implement and maintain compensation systems & tools to support current and future compensation initiatives. Assist with compliance by ensuring applicable employment-related federal and state statutory requirements (regarding employee pay) are adhered to. Handle employee or stakeholder queries/issues and escalate them where appropriate Job Requirements and Qualifications: Bachelor's degree in a related field or equivalent industry experience 2 to 4 years of relevant work experience in compensation analysis and administration Strong analytical skills with the ability to interpret data and outstanding attention to detail Ability to communicate effectively Ability to work collaboratively and take initiative in a quickly growing and global environment Ability to work under pressure and in a fast-paced, global environment, including an ability to multi-task and juggle multiple tasks both big and small. Ability to be solution-oriented and help solve problems, make complex / manual processes more effective and automated and deliver creative fixes to nuanced issues High proficiency with Microsoft Excel and/or Google Sheets Workday and PayFactors experience a plus Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI118043635

Madison, Wisconsin, United States of America Job Type Job Description We are looking for a support guru who is ready to set the standard for best-in class customer support. You are the designated support contact for Zendesk's premier customers. You are able to understand customer needs, anticipate their pain, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk. We are looking for someone to apply their technical and support expertise to this elite team. If you like a challenge and want to set the standard for global Customer Advocacy then we have a job for you. Responsibilities: You are an integral member of a high powered technical team dedicated to delivering technical support and guidance to Zendesk Premier Customers You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customer's eyes You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs, Frameworks, and SDKs You're an outstanding communicator - you get your message across simply and with wit, and build trusted relationships at all levels You're a master of prioritization. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation. Desired Skills: Experienced Zendesk Administrator or deep product knowledge Three to five years experience supporting customers on enterprise software Enterprise Architecture / Technical Architecture experience Experience designing, implementing, supporting, and troubleshooting complex multi-vendor / multi-platform SaaS solutions Experience with HTML, JSON, JavaScript, CSS, and RESTful APIs is expected, but server side experience with Java, Ruby, or another modern language is also great Proven ability to develop positive relationships and effectively coordinate with cross-functional teams; develop and communicate creative, diplomatic solutions to problems; manage competing priorities on a daily basis Self-motivated, and and possess a strong sense of responsibility and initiative-you're smart, and can get stuff done Multiple languages, and flexible scheduling is preferred. An awesome sense of humor is a definite plus! Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI118011692

Madison, Wisconsin, United States of America Regular Job Description We are looking for someone to be part of a new kind of team - a team that will offer an effortless customer experience by providing support to both our Explore and Sunshine Conversation customers, as well as other new emerging products. In addition to traditional support functions through different communications channels, you will be poised to offer support and expertise on many other projects. You're a great match if you possess fantastic troubleshooting skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out. Required: Experience communicating complex customer issues to development teams At least 2 years technical support experience Excellent organizational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation A strong sense of urgency and flexibility, ability to work within deadlines and timelines Good working knowledge of SQL, Excel, data analytics technologies, experience with APIs and relational databases, and a proven ability to learn new technologies quickly. Understanding of how to use analytics to decipher, visualize, and share data about customers and business Understanding of RESTful APIs, as well as data interchange formats like JSON & XML Working understanding of HTML Enjoy presenting ideas and solutions - showcase high energy, enthusiasm and positivity Work effectively as a member of a cross-functional team (internal & external) Position and present implementation options & proposals to customers Willingness to travel as needed Flexibility to work into the early evenings and pre-scheduled weekend shifts A desire to learn, master and teach An awesome sense of humor!! Experience/Skills Desired (but not required): Basic understanding of how SaaS integrations work Gooddata/Insights or other BI platform experience Network troubleshooting / HTTP protocol, DNS, SSL Participation on a large project or initiative in the past - part of a core project team Has developed training material for either internal or external consumers Ability to empower end-users to support themselves using our knowledge base Experience in iOS & Android development BONUS (but not necessary) Multi-lingual in any of the following: Spanish, Portuguese, French, Dutch Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI118011730

Job Title: L2 Service Desk Specialist Department / Reporting To: Service Operations Manager, Support Services FLSA Status (exempt, non-exempt): Non-Exempt L2 Service Desk Specialists utilize several skills to provide all-star customer support to our clients. They are responsible for handling second level service support requests with foresight, confidence, empathy, and charm. Candidates should possess the ability to think fast on their feet, a willingness to help others, and the ability to take internal coaching and client frustrations in stride. Much of the L2 Service Desk Specialist role and responsibilities revolve around supporting inbound client phone calls/emails and handling support for: Technical issues involving Microsoft's full suite of business applications and operating systems Advanced hardware and software support; maintenance and updates for desktops, printers, and mobile devices General hardware and software support for servers, firewalls, switches, and wireless access points Logging client issues correctly in our ticket management system Other responsibilities may include, but not limited to: On-site staffing and/or on-site assistance acting as a team with junior and senior technicians to resolve issues Advanced workstation setup and configuration Project assistance Facilitation of new user setups and orientations Documentation and procedure writing and review Because of the breadth of technologies Applied Tech supports, L2 Service Desk Specialists are expected to have proficiency in the majority of the following technologies: Windows and/or Apple operating systems Microsoft Exchange (On-Premise and Online) Hypervisor technology (Hyper-V and VMware) General understanding of networking including DNS, DHCP, TCP/IP Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc. Our service team supports clients Monday through Friday from 7am - 5:30pm CDST, and L2 Service Desk Specialists may be asked to work 1 of 3 shifts to help cover availability during those times. Typical work weeks do not exceed 40 hours. L2 Service Desk Specialists share on-call responsibilities to provide continuity of support to our clients after hours. On-call rotations are generally once a quarter for a week (Monday-Monday). This position is metric-driven and key performance indicators include utilization, average case/conversation durations, and total case/conversation completions. Applied Tech strives for excellence in all we do, and a part of that is continuous skills development. L2 Service Desk Specialists should be prepared to further their skill sets by focusing on a handful of various industry-driven certifications such as Server 2016 MCSA, Office365 MCSA, Cisco CCNA, and others. This is a full-time position that offers benefits such as paid time off, health/dental/vision insurance, Simple IRA, and more. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization. Most of the support we provide is remote, and you'll be asked to interact with computers daily for extended periods of time. This could be standing or sitting but could be up to 8 hours a day or more. There are situations where you may also need to travel to a client site to continue troubleshooting or during hardware deployments, so the ability to travel legally and safely is a must. We also work with physical hardware including workstations, printers, servers, and more; you will need the ability to lift and move up to 40 pounds on an occasional basis. Why Applied Tech? Applied Tech was founded in 1999 to help small- to medium-sized organizations in central and south-central Wisconsin get the most out of their business technology. Over the years, Applied Tech evolved from providing technical services to small departments at the UW-Madison campus to being named one of InBusiness Top Three IT Services Providers and IT Training Companies in Dane County! We are a fun and fast-growing company with a people-first culture. Heres why Applied Tech may be the perfect next step for you: Culture: promoting personal growth, independence, and teamwork. Executive Team: a savvy team with deep market experience. Customers: leading companies that rely on our services so they can focus on their business. Investors: our superb and supportive board is comprised of industry veterans with a personal stake in the success of the company. Our team is made up of veteran entrepreneurs, brilliant technical minds, and tried-and-true professionals dedicated to the success of the business and our community. Whats left to add? You. PI117935854

Madison, Wisconsin, United States of America Regular Job Description Zendesk is looking for a Sales Development Manager that will develop, train and hire a highly driven and enthusiastic team of lead generation and lead qualification professionals. The Sales Development team is the first interaction with prospective Zendesk customers and is key to the success of Zendesk. The ideal candidate for this role has proven experience in managing, building and inspiring a team to achieve daily, weekly and monthly/quarterly targets in addition to delivering feedback to marketing and sales operations about lead quality and process improvements. Responsibilities Hire, coach and manage a team of Sales Development Reps Develop the sales, product and industry skills of each team member Motivate team members through creative incentives. Regularly report on Team/Individual Results - Lead Quantity, Quality and Revenue. Work closely with Marketing on defining Campaign follow-up and reporting. Work closely with Sales Managers and Reps to ensure Lead Quality/Quantity and proper follow-up. Identify and make recommendations for improvement in the areas of Process, Efficiency and Productivity. Proficient in Salesforce.com and Zendesk Experience Superior time management and communication skills Great working knowledge of Salesforce.com features and limitations Experience managing and improving Sales Development KPIs Running successful weekly and monthly team meetings Managing individual and management expectations (Managing Up) Requirements 5+ years in the Software sales, preferably in SaaS/Customer Support/Sales/CRM software Consistent track record of 100%+ of quota achievement as individual contributor 2+ Years management experience, with a proven track record of building a great working environment Bachelor's degree from an accredited University Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI117871520

Madison, Wisconsin, United States of America Regular Job Description Zendesk is seeking a Community Engagement Specialist to support our community and SEO efforts. The senior associate will help grow our owned community in addition to our presence in external social communities, while cultivating deeper relationships with partners and industry influencers. Our ideal candidate is goal oriented, possesses exceptional attention to detail, has outstanding interpersonal skills, and thrives in an environment that values creativity, flexibility, and diplomacy. What you'll do every day: Build and nurture our online community Develop and implement link-building campaigns Proactively identify key industry influencers and take initiative to create strong relationships Work independently with customers and partners to solicit and coordinate contributed content and link acquisition Increase our presence and build brand authority in online communities such as Quora and Reddit Engage in general digital marketing project management Gain understanding of the CRM and service market and develop the ability to analyze it What you'll bring to the role: Prior experience in content marketing, social strategy and influencer/partner engagement Working knowledge of search engine optimization practices Strong organizational, time management, and analytical skills Excellent verbal and written communication skills Ability to work within a team and independently Familiarization with Google analytics A thick skin: willingness to absorb and act on input from all levels to improve the output and get better results 5+ years of professional experience B.A./B.S. degree Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI117871565

Proposal Manager US--Home Office Job ID: 2020-5807 Type: Full Time # of Openings: 1 Category: Other Home Office Overview Hexagon (Nasdaq OMX Stockholm: HEXA B) is a global leader in digital solutions that create Autonomous Connected Ecosystems (ACE). Our industry-specific solutions create Smart Digital Realities™ that improve productivity and quality across manufacturing, infrastructure, safety and mobility applications. Hexagon's Geospatial division creates solutions that visualize location intelligence. From the desktop to the browser to the edge, we bridge the divide between the geospatial and the operational worlds. We offer interesting and challenging work, a comprehensive benefits package, and a commitment to your professional development and personal achievement. Responsibilities Hexagon is searching for an experienced Proposal Manager to manage and create proposals in support of the North America business. Responsibilities include: Coordinate and manage overall proposal development process, establish timelines, assign tasks, and lead cross-functional team while providing regular status updates resulting in professional and timely preparation of bids & proposals Ability to re-write / edit proposal responses after review from stakeholders ensuring key themes are consistently woven across the documents Proactively work with subject matter experts, translating their inputs into effective business proposals & re-usable content and templates for more efficient responses Ability to understand RFP requirements along with general knowledge of our software solutions Drive continuous improvement of proposal generation process while leveraging technology and innovate methods to manage proposal responses, including task management, document storage and collaboration Project Management Coordinate all aspects of the proposal management process from beginning to end Plan proposal project schedules, managing each response as an individual project with task assignments Leverage technology and innovate methods to manage proposal responses, including task management, document storage, and collaboration Communications Ability to communicate and influence effectively at a senior level and with customers Provide regular status updates to the stakeholders on proposal activity progress Build relationships with stakeholders who contribute to proposal responses, including sales, technical presales, marketing, product teams, finance, legal, contracts and service delivery Qualifications Bachelor of Arts degree in English, Communications, Journalism, Marketing Preferred Master's degree in English or Communications with certificate in Technical Writing Minimum of 5 years of experience in proposal management, proposal writing or technical writing for IT software solutions Member of Association of Proposal Management Professionals (APMP) is a plus Superior technical writing skills, emphasizing clear, concise, and compelling messaging Must possess effective delegation, coordination, and time management skills Excellent attention to detail including ability to manage a proposal document database and recall previously generated content for future proposals Clear communicator with excellent presentation skills Embrace an environment where continued education leads to personal growth and impacts professional development Advanced Microsoft Word, Excel, PowerPoint, Teams, SharePoint, Project & proficient in other aspects of Office PI117821495

Presales Director US--Home Office Job ID: 2020-5806 Type: Full Time # of Openings: 1 Category: Engineering Home Office Overview Hexagon (Nasdaq OMX Stockholm: HEXA B) is a global leader in digital solutions that create Autonomous Connected Ecosystems (ACE). Our industry-specific solutions create Smart Digital Realities™ that improve productivity and quality across manufacturing, infrastructure, safety and mobility applications. Hexagon's Geospatial division creates solutions that visualize location intelligence. From the desktop to the browser to the edge, we bridge the divide between the geospatial and the operational worlds. We offer interesting and challenging work, a comprehensive benefits package, and a commitment to your professional development and personal achievement. Responsibilities The Presales Director at Hexagon enables the link between customers, the Hexagon sales force, and our technical organization. You will lead the USA & Canada Presales team to help customers understand how our technical capabilities can address their challenges. The Presales team provides technical consultancy in the form of requirements matching, working out a solution for a proposal and development of examples and proof of concepts where needed. You will work from the office but will be regularly on the road to assist in technical pre-sales meetings and present our products and capabilities during trade fares, and customer meetings. You listen, answer, and provide input to the roadmap to steer where our state-of-the-art products evolve. Responsibilities include: Manage Presales Team , scheduling tasks and making sure team is trained HR - People management, staffing, reporting and appraisals Coordinate strategies with Sales Directors With your team: Explain and convince in prospect meetings in sync with our sales staff. Use active listening skills to understand customer needs, using your domain knowledge, product understanding, and creativity to define the best technical solution Evangelize at trade shows : Showcase our capabilities, listen to the prospect's interests and pain points, generate leads, make compelling presentations Help prospects reach a successful evaluation of the Hexagon technology Create high quality Go To Market material as input to the sales and marketing team including: Battlecards, presentations, screenshots, videos, demos that highlight the core strengths of the Hexagon technology Capture reference stories and demo scenarios, provide inspiration to sales and marketing for collateral Assess the competition, gather customer requirements, and analyze market trends to provide input to the Hexagon technology roadmap Lead the technical, organizational and creative part of building proposals, white papers, and answering general customer questions Develop long-term relationship with customers and gain understanding of their organization, business goals and challenges You report directly to the Chief Innovation Officer Qualifications Experience in presales and team management Excellent written and oral communication skills Experience in creating compelling documents to achieve high quality supporting material Willing to travel on a regular basis Proven background in software engineering. Background in geospatial, transportation, or defense domain is a plus. Customer-oriented, positive, and friendly attitude Passionate about our core markets and/or geospatial technologies Attention to detail and visual quality Knowledge of Java, C++, JavaScript, C#, OpenGL, and/or WebGL a plus Knowledge of software architectures, design patterns Team player but can work independently PI117821513

Madison, Wisconsin, United States of America Job Type Job Description We are looking for a dynamic Sr. Specialist (Programs) to join our growing Engineering Programs team to drive cross-functional programs across our global Engineering organization. This role leads planning and delivery of key programs, which engage a wide cross section of Engineering, from interns to Engineering executives. You will work closely with senior leadership and staff to identify strategic priorities and programs, then lead cross-functional teams to define goals and objectives for each strategic program. You'll facilitate effective and efficient execution, providing transparency and visibility to all involved teams and levels of management. Zendesk's team is a friendly, global group. What you get to do every day: Partner closely with leadership and execution teams and constituent groups to drive cross-functional programs with executive-level visibility. Drive several company-wide, cross-geo programs at a time, ensuring clear, proactive communication and follow-up with partners to meet deadlines. Bring structure to program definition, requirements gathering, design, implementation and, ultimately, operational excellence. Collaborate with business leaders to prioritize initiatives, identify opportunities for improvement and drive their implementation, and continually scale current processes. Identify and track key milestones from program inception to program retrospective. Set up appropriate communications infrastructures for program execution. Anticipate areas of risk and identify ways to mitigate them. Cultivate a culture of openness and transparency to increase the likelihood of program success. Lead by influence rather than authority, to build trust across the organization. Live and breathe these words: streamline, communicate, fill gaps, facilitate, and negotiate. Positively impact the effectiveness and efficiency of program team members. What you bring to the role: Shown track record of setting up, defining, and driving cross-functional programs for a fast-paced software company or in management consulting. 3+ years in a Program Manager role or related roles. Experience working with and supporting People Operations (HR), Workplace Experience, Talent, and/or other G&A teams and leading programs that impact large employee groups is greatly welcomed. Able to get to the heart of a problem and mobilize the right people to solve it. Strong collaboration, planning, influencing, prioritization, and time management skills. Facilitator of efficient and productive meetings that people look forward to attending. An understanding of the challenges faced by cross-geo teams and a willingness to solve them. Effective communication of program goals and status to senior-level executives. Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information. PI117764916