18 jobs found in liberty

GreenState Credit Union Security and Safety Officer US-IA-North Liberty Job ID: 2019-2226 Type: Regular Full-Time # of Openings: 1 Category: Facilities Overview The primary functions of the Security and Safety Officer, responsible for providing and ensuring security and safety for members and employees across the cooperative, and to ensure compliance associated with regulatory laws and best practices/guidance. Pay range for this hourly position is $22.70 - $34.05, with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Ensures confidentiality of member information. SECURITY OFFICER DUTIES: Responsible for development and maintenance of the Credit Union Security Program and ensures that it is administered per the appropriate rules and guidelines and is in conjunction with various departments. Will also have to coordinate with compliance and risk management as appropriate. Performs daily contact and guidance of the Credit Union’s Security Prevention Program, including physical security. Develops and maintains policies and procedures with security including, but not limited to robbery, bomb threats, active shooter training, threatening members, etc., ensuring they remain in compliance with Credit Union controls and relevant State and Federal regulations. Implements, analyzes, and monitors training materials and support documents. Conducts, monitors, tracks, and maintains staff security awareness training. Conducts an annual unscheduled inspection at each branch location. Reviews monthly Security Inspection Reports of branch managers. Serves as the first point of contact and makes decisions concerning security issues of members engaged in threatening behavior or actions towards staff and GreenState property. Issues “No Trespass” or “No Contact” orders when necessary and makes decisions regarding the permanent banning of members and non-members from entering our properties. Serves as the primary contact for law enforcement / dispatch centers if an event is determined to be a true incident of robbery or other illegal activity. Develops and maintains appropriate security related equipment and devices at branch offices, ATM machines, HQ, etc. Makes decisions as to the strategic planning of devices needed, device placements, and conducts training for branch staff on device operations, protocols, and procedures. Coordinates with Facilities as necessary for implementation. Reviews and approves invoices for purchasing and installation of security devices necessary for the program. Researches suspicious activity reports. Maintains knowledge of relevant laws and regulations and keeps abreast of changes in the security field by attending conferences, seminars, and webinars related to Credit Union safety & security and developing/maintaining an external professional network. Responsible for gathering personal items of employees that have been relieved of duty and getting to addresses provided. Maintaining a security presence for the Financial Center, including access card permissions, non-appointment members, upset members, and overall security for all employees. Monitoring Security cameras systems looking suspicious behaviors internal and external. Trains employees in safety procedures Designs methods for appraising safety conditions in an office setting. Stays up to date on new state and federal health and safety regulations Runs emergency drills to gauge employee readiness. Addresses any workplace-related health issues and accidents Helps write company safety handbook. Qualifications A two-year college degree, completion of a specialized course of study, or completion of an extensive company training. One to three years of similar or related law enforcement. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services. Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful member contact. Interpersonal skills necessary to gather data from a number of sources and to represent positively the Credit Union during such contact. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to work independently. Accuracy and attention to detail required. Ability to operate related computer applications and office equipment. Must be bondable. Reporting Relationship Reports to the Maintenance Logistics Manager Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116135279

GreenState Credit Union Paralegal US-IA-North Liberty Job ID: 2019-2240 Type: Regular Full-Time # of Openings: 1 Category: Legal Overview Directly assists and works with General Counsel to provide legal and administrative support for GreenState attorney(s). Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: 1. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. 2. Demonstrates a positive member service (internal and external) focus at all times. 3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. 4. Ensures confidentiality of member information. Legal Operations 5. Work closely with the Vice President / Chief Legal Officer and / or Associate General Counsel in a team environment. 6. Performs legal, factual, and records research 7. Identifies relevant judicial decisions, statutes, legal articles, codes and other pertinent material. 8. Organizes, analyzes, cross-checks, and validates information. 9. Prepares and reviews legal documents including briefs, pleadings, agreements, contracts and legal memoranda. 10. Reads and interprets legal documentation and code to determine and draft the appropriate legal correspondence, claims, and responses, independently. 11. Proofreads and edits legal pleadings and documents from the Legal Processor for accuracy. 12. Builds, organizes, and maintains legal databases and case files. 13. Reviews and monitors new and updated laws and regulations. 14. Maintains law library. 15. Coordinates and manages CLE and licensing requirements for attorneys. 16. Assists with and prepares the Corporate Attorney for hearings and trials. 17. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. 18. Performs any other duties as may be required to meet Credit Union objectives. Qualifications 1. A two-year college degree in a related field or completion of a specialized course in paralegal studies. 2. Three or more years of similar or related experience in a law firm setting. 3. Thorough knowledge of legal principles, practices, terminology, and research techniques. 4. Knowledge and experience with the preparation of discovery materials and handling ESI. 5. Practical experience with EDMS, ECF and electronic filing. 6. In depth knowledge of local, state and federal rules of civil procedure. 7. Strong analytical and critical thinking skills along with attention to detail and accuracy. 8. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. 9. Proficiency with related computer applications, spreadsheets, word processing, and database applications. 10. Must be bondable. Reporting Relationship Reports to the Vice President / Chief Legal Officer. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116135281

GreenState Credit Union Member Assistance Center E-Specialist US-IA-North Liberty Job ID: 2019-2173 Type: Regular Part-Time # of Openings: 3 Category: Retail Overview Come join our team! GreenState Credit Union is now hiring for the position of Part-Time Member Assistance Center E-Specialist. This outgoing, detail oriented person will focus on quality, responsive, and professional member service for communications coming in via the phone, chat, and internet. There are no outbound sales calls. Because we value loyal, optimistic workers who enjoy being part of a team, we offer great benefits, solid leadership, and a fun atmosphere to work in! This is a part-time position. We are looking for someone who can ideally work 11am to 3pm Mondays and Fridays, as well as Saturdays from 9am to 12pm. Pay range for this hourly position is $16.33 - $24.49. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Promotes and implements the values of the MAC. The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis. Ensures confidentiality of member information. Provides GreenState online members with quality member service when responding to their questions, comments, etc. via greenstate.org as well as MAC@greenstate.org or Web Chat. Opens new member accounts, including savings, checking, CDs etc. Verifies eligibility, enters member information into the GreenState system and will distribute appropriate paper work and packets to members. Educates members and staff of the features and benefits of all of our electronic services, CU Online, E-statements, My CC Info, etc. Keeps track of understanding how the online banking system and all it’s features, including bill payer, Finance Works, External Transfer, and e-statements. Works to better enable the membership in the self-service channels. Provides assistance in training new employees. Completes account closure requests as they are submitted by members. Cross-sells Credit Union products and services. Trouble shoots errors members encounter when performing transactions on any of our online products. Assists in implementing new procedures to increase efficiency of the organization. Researches new methods and make recommendations. Approves CU Online enrollments. Performs maintenance on Episys for ODP Opt-in. All other duties as assigned. Qualifications Assisting members via electronic channels and telephone in a timely, effective manner is first priority. Has a good understanding of computers and the programs used at the GreenState. Meets or exceeds established department goals in service level, sales points, productivity, lending volume and other goals as assigned. Educates members on all Credit Union products and services. Supports a sales culture in the department and the achievement of departmental as well as individual goals. Provides accurate professional, timely, stellar service to all members, both internal and external. Ability to prioritize and work efficiently in a fast pace environment. Must be bondable. Accuracy and attention to detail. Thorough knowledge of deposit products and regulations. Ability to perform basic math calculations. Ability to develop and maintain effective working relationships with co-workers. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. High school diploma or the equivalent (i.e. GED). Reporting Relationship Reports to the Vice President/Member Assistance Center Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116135282

GreenState Credit Union Commercial Services Senior Underwriter US-IA-North Liberty Job ID: 2019-2232 Type: Regular Full-Time # of Openings: 1 Category: Commercial Overview The Senior Underwriter position is responsible for initial and ongoing analysis and monitoring the credit worthiness of the commercial portfolio. The Senior Underwriter also monitors NCUA regulations pertaining to MBL and ensures that policy is compliant with regulations. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities. Provides the highest level of internal and external customer service. Ensures confidentiality of member information. Participates in community events to increase the credit unions' visibility and to enhance and seek new business opportunities. Plays a vital role by participating in community service organizations and/or credit union sponsored events, on an annual basis. Develops analysis of market, loan, borrower, and lender risks based on portfolio data. Develops and presents analysis of risk for new loan originations to respective Commercial Lender, Executive Vice President of Commercial, and Commercial Loan Committee. Makes underwriting decisions and risk rating assessment recommendations. Assists the Commercial Lenders in obtaining and analyzing current financial/collateral information on existing loans for the purpose of conducting periodic reviews to determine the ongoing credit worthiness of the borrower and documents the review in the standard Annual Review format or file memo, consistent with policy requirements. Identifies emerging risk issues and trends and presents analysis to the Executive Vice President/Commercial Services and Commercial Loan Committee with recommendation. Ensures that loan quality and compliance with State and Federal regulations and guidelines and within GreenState policies and procedures. Prepares spreadsheets or other statement spreads for the purpose analyzing current and historical financial information. Researches and responds to internal (co-worker) and external (member or authorized third party) requests for financial information on commercial members. Trains and provides guidance for other Commercial Underwriters within the department. Ensures credit presentations prepared within the department are accurate and complete. Works with Commercial Underwriters to ensure consistency in underwriting, spreading, and loan presentations. Act as a resource for all Commercial Services team members in order to facilitate loan processes. Researches regulations and coordinates the drafting of policy changes, assists in staff training and development pertaining to policy and regulations. Provides support and assistance during internal, state, and federal Qualifications JOB REQUIREMENTS: Four-year college business degree required. Minimum five years of experience underwriting commercial loans. Ability to coordinate and prioritize complex assignments and organize work efficiently. Excellent time management skills required to manage multiple assignments, make multiple decisions, and weigh the outcomes of those decisions, at one time. Interpersonal skills to represent the credit union in a positive way during member contact. Ability to deal courteously, tactfully, and efficiently with all internal and external members on a highly professional level. Excellent figure aptitude, with accuracy and attention to detail required. Knowledge of procedures, forms and regulations as they relate to commercial lending and deposit gathering. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite. Reporting Relationship Reports to the Commercial Underwriting Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116135284

Overview Directly assists and works with General Counsel to provide legal and administrative support for GreenState attorney(s). Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: 1. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. 2. Demonstrates a positive member service (internal and external) focus at all times. 3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. 4. Ensures confidentiality of member information. Legal Operations 5. Work closely with the Vice President / Chief Legal Officer and / or Associate General Counsel in a team environment. 6. Performs legal, factual, and records research 7. Identifies relevant judicial decisions, statutes, legal articles, codes and other pertinent material. 8. Organizes, analyzes, cross-checks, and validates information. 9. Prepares and reviews legal documents including briefs, pleadings, agreements, contracts and legal memoranda. 10. Reads and interprets legal documentation and code to determine and draft the appropriate legal correspondence, claims, and responses, independently. 11. Proofreads and edits legal pleadings and documents from the Legal Processor for accuracy. 12. Builds, organizes, and maintains legal databases and case files. 13. Reviews and monitors new and updated laws and regulations. 14. Maintains law library. 15. Coordinates and manages CLE and licensing requirements for attorneys. 16. Assists with and prepares the Corporate Attorney for hearings and trials. 17. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. 18. Performs any other duties as may be required to meet Credit Union objectives. Qualifications 1. A two-year college degree in a related field or completion of a specialized course in paralegal studies. 2. Three or more years of similar or related experience in a law firm setting. 3. Thorough knowledge of legal principles, practices, terminology, and research techniques. 4. Knowledge and experience with the preparation of discovery materials and handling ESI. 5. Practical experience with EDMS, ECF and electronic filing. 6. In depth knowledge of local, state and federal rules of civil procedure. 7. Strong analytical and critical thinking skills along with attention to detail and accuracy. 8. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. 9. Proficiency with related computer applications, spreadsheets, word processing, and database applications. 10. Must be bondable. PI116135286

GreenState Credit Union Mortgage Loan Closer US-IA-North Liberty Job ID: 2019-2114 Type: Regular Full-Time # of Openings: 5 Category: Mortgage Overview Responsible for closing of all secondary and in-house mortgage loans Pay range for this hourly position is $17.90 - $26.85 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival. Consistent usage of the members name during contact and always thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Ensures confidentiality of member information. Builds and maintains relationships in the real estate community, which includes but is not limited to realtors, attorneys, abstractors, and insurance companies. Fields and returns phone calls from the mortgage group line and returns phone calls/emails from borrowers regarding their mortgage loan. Schedules closings with members and all other involved parties in the absence of the MLO or Mortgage Associate. Orders final inspections, flood determinations when necessary, verification of employment, verification of mortgage or rents and other documents necessary to support the loan application and ensure complete documentation of the loan file. Orders the necessary title work through abstract/title companies and attorney’s office. This would include but is not limited to (abstract update, 900/901 searches, buyer’s searches and day of closing searches). Reviews and verifies title work is clear to close and works with all parties involved to clear title objections. Orders and reviews both the compliance report and fraud report for accuracy and discrepancies and makes any necessary corrections. Submits file information to automated underwriting system when necessary and verifies accuracy of the findings. Organizes documents in appropriate order in the LOS system and submits final applications to underwriting for approval when necessary. . Follows up on any prior to docs and closing conditions for secondary market and in-house loans. Verifies accuracy of homeowners insurance and flood insurance if applicable (personal and association) and requests mortgagee clause change prior to closing. Requests closing numbers and all transfer documentation from closing agents, realtors, and attorneys in order to prepare closing documents. Works closely with all attorneys and realtor companies to obtain this information. Sends and monitors the closing disclosure to verify the closing disclosure has been sent at least 3 days in advance of closing. Will notify MLO/Associate if CD is not viewed 3 days prior to closing. Responsible for re-disclosing any additional fees, changes on rates and terms, etc. after the initial CD has gone out and there are changes to be made. Prepares closing documents and closing disclosure statement. Verifies all fees and invoices have been collected. Issues all checks and posts general ledger entries for those invoices and fees. Overnights and/or wires payoffs and proceeds as requested on all purchase transactions. Verifies the accuracy of the closing documents to ensure the address, legal description, initial escrow disclosure, etc. is correct. Organizes documents in LOS system to be sent to post closing department in a timely manner to ensure prompt delivery to investors and prompt recording of the mortgages. Ensures accuracy of Warranty Deed, Ground Water Hazard Statement, Declaration of Value, Mortgage and any additional documents that are to be recorded prior to closing Resolves any secondary market suspensions or deficiencies and follows-up on any missing documentation in mortgage file in a timely manner. Assists in year-end verification of HMDA reporting and 1098/1099 statements. Assists in all other necessary mortgage duties and projects when needed. Adheres to all state, federal and credit union regulations, policies and guidelines. Qualifications Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Interpersonal skills to represent the Credit Union in a positive way during member contact. Interpersonal skills necessary to gather data from a number of sources and to represent positively the Credit Union during such contacts. Ability to provide quality service to members by phone or in person or by email. Ability to develop and maintain effective working relationships with co-workers. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to operate related computer applications, on-line terminal and other standard office equipment such as a calculator and typewriter. Accuracy and attention to detail required. Lending policies and Real Estate knowledge helpful. High school diploma or equivalent (i.e. GED) with a minimum of one year previous related work experience. Must be bondable. Reporting Relationship Reports to Mortgage Sales and Loan Support Supervisor Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116135268

GreenState Credit Union Mortgage Loan Processor US-IA-North Liberty Job ID: 2019-2115 Type: Regular Full-Time # of Openings: 5 Category: Mortgage Overview Responsible for processing of all secondary and in-house mortgage loans. Pay range for this hourly position is $17.90 - $26.85 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival. Consistent usage of the members name during contact and always thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Ensures confidentiality of member information. Builds and maintains relationships in the real estate community, which includes but is not limited to realtors, attorneys, abstractors, and insurance companies. Fields and returns phone calls from the mortgage group line and returns phone calls/emails from borrowers regarding their mortgage loan. Orders final inspections, flood determination, credit report, pre-closure credit report, verification of deposit, verification of employment, verification of mortgage or rents and other documents necessary to support the loan application and ensure complete documentation of the loan file. Sends a copy of the appraisal to the borrowers at least 3 days prior to closing. Reviews and verifies title work is clear to close and works with all parties involved to clear title objections. Sends a copy of the title to the borrowers to review prior to closing. Requests HOA letters as needed. Collects and verifies completeness of requested credit documents. Processes documents by correctly entering information into on-line computer system and scans original documents into loan software system as needed. Orders and reviews both the compliance report and fraud report for accuracy and discrepancies and makes any necessary corrections. Submits file information to automated underwriting system when necessary and verifies accuracy of the findings. Organizes documents in the LOS System in appropriate order and submits final applications to underwriting for approval. Follows up on any approval conditions for secondary market and in-house loans. Following approval, sends approval letter to borrowers and realtors, orders payoffs, property surveys, and orders any other required documentation to prepare closing documents. Requests homeowners insurance and flood insurance if applicable (personal and association) and requests mortgagee clause change prior to closing. Verifies the completeness and accuracy of the binder for effective dates, coverage, and address. Organizes documents in the LOS system in appropriate order in a timely manner to ensure prompt delivery to investors and prompt recording of the mortgages. Resolves any secondary market suspensions or deficiencies and follows-up on any missing documentation in mortgage file in a timely manner. Assists in year-end verification of HMDA reporting and 1098/1099 statements. Assists in all other necessary mortgage duties and projects when needed. Adheres to all state, federal and credit union regulations, policies and guidelines. Qualifications Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Interpersonal skills to represent the Credit Union in a positive way during member contact. Interpersonal skills necessary to gather data from a number of sources and to represent positively the Credit Union during such contacts. Ability to provide quality service to members by phone or in person or by email. Ability to develop and maintain effective working relationships with co-workers. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to operate related computer applications, on-line terminal and other standard office equipment such as a calculator and typewriter. Accuracy and attention to detail required. Lending policies and Real Estate knowledge helpful. High school diploma or equivalent (i.e. GED) with a minimum of one year previous related work experience. Must be bondable. Reporting Relationship Reports to Mortgage Sales and Loan Support Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116135269

GreenState Credit Union Licensed Insurance Agent US-IA-North Liberty Job ID: 2019-2149 Type: Regular Full-Time # of Openings: 3 Category: GreenState Insurance Overview GreenState, a progressive, exciting, growing firm is now hiring for the position of Licensed Insurance Agent. We are looking for someone who is a stimulating influence on nearly everyone they meet and who is an aggressive closer. The Licensed Insurance Agent serves as the service link between the insurance agency client and the carriers represented by the agency. The agent provides current clients and prospects with quality service in support of sales activities and assists in the production and retention of new accounts and existing accounts. If you are a lively, poised communicator, apply today! GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Pay range for this hourly position is $16.07 - $24.11 with a progressive benefits plan. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Seeks referrals/sales from current Membership base and Personal referrals to solicit for new business prospects; follows up to generate new business using prospect database and automation system. Proactively calls all scheduled closing in MLO’s Pipeline to ensure 100% contact rate Quotes/Markets new business/prospects as requested via walk-in, referral, inbound, outbound, cross sale, cold call, phone, and internet quote requests from website. Responds to referral/quote requests from GreenState employees and GreenState members to quote or market if enough information is provided and contacts client via form letter. Processes and reviews auto and homeowners insurance policy applications to ensure accuracy and verify applicant eligibility. Reviews renewals to determine if non-standard policies can be rewritten in a standard program. Prepares rewrite applications for business at least 30 days prior to renewal. Secures and submits required renewal underwriting information. Attends one community event per quarter to market GreenState Insurance. Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail and/or phone prior to renewal. Solicits increases in limits and/or coverage or rounding out accounts through sales to clients at every service contact. Meets minimum sales expectations for any and all products and services. Answers clients’ questions related to their coverage or policy status. Documents all material conversation with insured and/or carriers regarding exposures and coverage. Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Determines acceptability and placement, completes applications or endorsements, and collect premium when applicable. Assists with record keeping of sales activities and results. Attends service and/or sales meetings as needed. Works on individual or corporate projects that may be assigned by management occasionally. Seeks referrals/sales from current Membership base and Personal referrals to solicit for new business prospects; follows up to generate new business using prospect database and automation system. Proactively calls all scheduled closing in MLO Pipelines to ensure a touch point by phone. Quotes/Markets new business/prospects via walk-in, referral, inbound, outbound, cross sale, cold call, phone, and internet quote requests from website. Solicits increases in limits and/or coverage or rounding out accounts through sales to clients. Meets minimum sales expectations for any and all products and services outlines in the incentive program Receives phone calls, handles office visitors requesting quotes Qualifications Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Maintains a concern for timeliness and completeness when interacting with customers, agency and company personnel to minimize potential for errors & omissions claims. Self-directed nature, ability to work independent of supervision, and ability to follow directions. Commitment to ongoing professional development through industry-sponsored educational programs Must be able to work in a high-pressured, fast paced environment with significant telephone and personal disruption. Must possess or obtain Personal Property and Casualty Insurance Licenses Must work towards obtaining Life license within 6 months from date of hire Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs. Ability to coordinate and prioritize large, detailed project requirements and schedules. Good time management skills required to manage and complete multiple assignments at the same time. Strong analytical skills with excellent verbal, written and interpersonal communication skills. High school diploma or the equivalent (i.e. GED) Must be bondable. Reporting Relationship Reports to the President of GreenState Insurance. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116135270

GreenState Credit Union Human Resource/Talent Acquisition Specialist US-IA-North Liberty Job ID: 2019-2225 Type: Regular Full-Time # of Openings: 1 Category: Human Resources Overview The Human Resource/Talent Acquisition Specialist provides direction and leadership in all aspects of talent acquisitions processes including employment branding, candidate sourcing and selection. The position is responsible for ensuring the effectiveness of the talent selection process and for making improvements to meet current and future needs of the credit union while aligning processes to trends in technology, search strategies, and evolving candidate needs and preferences. Pay range for this hourly position is $25.83 - $38.75 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Compliance Ensures compliance with State and Federal legal regulations concerning employment. Responsible for the proper, accurate and timely completion of regulatory reporting associated with required regulations. Tracks and keeps records of all staff recruitment and sourcing programs and partnerships; reviews billings for accuracy and resolves discrepancies. Staffing Develops strategies to promote employment brand and awareness to position GreenState as an Employer of Choice in the communities in which we serve. Develops, implements, and executes hiring strategy for recruiting diverse sourcing programs to ensure commitment as an equal opportunity employer and with AAP placement goals in mind. Collaborates with department leaders to develop plans for key staffing initiatives and goals and become a trusted resource and partner. Identifies trends and make recommendations on staying ahead of the competition in the attraction and retention of top talent. Promotes and protects GreenState's employment brand and guarantee a meaningful applicant experience. Cultivates relationships with internal and external customers as well as candidates and recruitment partners. Cultivates and maintains strong relationships with key faculty, staff and student organizations within local colleges and universities from which we recruit and participates in on-campus recruitment activities. Develops and leads implementation efforts to proactively attract passive candidates through targeted sourcing and recruiting methods, employee referrals, etc. Acts as an administrator of GreenState's recruitment social media sites. Administers and facilitates GreenState's Internship Program. Develops employment related marketing content and materials on GreenState's website, in collaboration with the marketing team, as appropriate. Conducts employment interviews and counsels' managers on final hiring decisions. Coordinates and completes all procedures related to selecting qualified candidates for job openings. Monitors staff performance evaluation program and makes recommendations for revisions as needed. Assists in the upkeep of GreenState's HRIS; compiles reports from database as needed. Monitors our diversity and inclusion efforts in respect to attracting and retaining diverse talent Maintains confidential personnel records. Reports monthly staffing statistical information. Counseling Counsels managers and staff in the interpretation and application of human resource policies and procedures. Provides career-path guidance to staff. Training Coordinates and administers various Credit Union educational programs. Assists in the coordination of staff meetings, training topics, and special events. Researching Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department. Researches and works with third party vendors to develop new human resource processes. Qualifications Bachelor's Degree in Human Resource Management, Business, or related field; or equivalent coursework. Minimum two years relevant Human Resource experience in financial services or service related industry. Ability to effectively evaluate talents, values and attitudes (along with skills and experience) to make appropriate selection decisions. Ability to set clearly defined objectives; plans activities and project well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Ability to create a positive impression of GreenState Credit Union while responding to candidates. Knowledge of state and federal employment laws, regulations and statues. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite, ADP, iCims, and graphics software, and desktop publishing programs. A strong working knowledge of local area network directories, protocol and general maintenance procedures. High scanning accuracy with extreme attention to detail. Excellent demonstrated written, oral, and interpersonal communication skills. . Ability to perform under stress when confronted with emergent, critical, unusual situation, or situations in which working speed and sustained attention are critical aspects of the job. Self directed nature, ability to work independent of supervision, and accept responsibility for the direction, control or planning of an activity. Ability to establish and maintain cooperative working relationships. Ability to maintain both a high standard of respect and cooperation in dealing with co-workers. Ability to research, develop and create new programs. Maturity and discretion to handle confidential information. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Must be bondable. Reporting Relationship Reports to the Human Resource Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. Qualifications Bachelor's Degree in Human Resource Management, Business, or related field; or equivalent coursework. Minimum two years relevant Human Resource experience in financial services or service related industry. Ability to effectively evaluate talents, values and attitudes (along with skills and experience) to make appropriate selection decisions. Ability to set clearly defined objectives; plans activities and project well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Ability to create a positive impression of GreenState Credit Union while responding to candidates. Knowledge of state and federal employment laws, regulations and statues. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite, ADP, iCims, and graphics software, and desktop publishing programs. A strong working knowledge of local area network directories, protocol and general maintenance procedures. High scanning accuracy with extreme attention to detail. Excellent demonstrated written, oral, and interpersonal communication skills. . Ability to perform under stress when confronted with emergent, critical, unusual situation, or situations in which working speed and sustained attention are critical aspects of the job. Self directed nature, ability to work independent of supervision, and accept responsibility for the direction, control or planning of an activity. Ability to establish and maintain cooperative working relationships. Ability to maintain both a high standard of respect and cooperation in dealing with co-workers. Ability to research, develop and create new programs. Maturity and discretion to handle confidential information. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Must be bondable. PI116135275

GreenState Credit Union Accounting Processor US-IA-North Liberty Job ID: 2019-2223 Type: Regular Full-Time # of Openings: 1 Category: Accounting Overview The GreenState Credit Union is now taking applications for an Accounting Processor. This position requires an analytical, accurate, perfectionist, who enjoys doing the “little things” that are required to make a company successful. If you value an employer who provides full training, competent leadership and will reward your accuracy and loyalty we want to talk to you. Pay range for this hourly position is $16.33 - $24.49 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Provides quality member service to Credit Union staff and members by furnishing necessary information, assistance and/or answering questions. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events, on an annual basis. Department Processes Responsible for the accurate posting of general ledger entries as well as balancing the related general ledger account. Processes member wire transfers via Fedline. Balances and maintains negotiable instruments. (i.e. official checks, accounts payable). Properly tracks and reconciles amusement park tickets (i.e. Adventureland, Lost Island). Responsible for staying up-to-date on escheat reporting requirements and properly tracking and/or reporting all escheatable items (i.e. official checks, accounts payable, lost member accounts, abandoned safe deposit boxes and unidentified deposits to the state(s)). Processes mobile remote deposit capture transactions and produces a monthly report. Processes remote deposit capture transactions. Responsible for the accurate transmission of check file(s) to the Federal Reserve; including problem-solving balancing and other issues related to end of night branch / department processes. ACH Sets up new ACH Originators on Goldleaf and provides direct assistance to clients using it. Prepares ACH files received via Fedline for posting into the Symitar system. Processes all ACH exception items, as well as any resulting return items. Processes all stop payment, unauthorized return, DNE and government reclamation items. Reconciles ACH debit and credit origination items. Processes EFT Indirect Funding. Processes account to account and micro deposit transactions from the online banking platform. ATMs Maintains ATM cash in accordance with Credit Union cash management guidelines and procedures. Responsible for the balancing of all Credit Union-owned ATMs and handling ATM disputes in accordance with Reg E. Processes ATM exceptions. Prepares and distributes monthly ATM totals report(s). Cash Handling Acts as the vault custodian for the Financial Center branch performing all vault cash transactions and vault balancing. Gathers and processes mutilated and unfit currency from branches for return to the Federal Reserve. Inclearings Processes inclearing exception items, file maintenance, and member return checks. Qualifications One to two years experience with credit union or other financial institution procedures, with emphasis on accounting or bookkeeping procedures. High school diploma or the equivalent (i.e.: GED). Interpersonal skills to represent the credit union in a positive way during member contact. Attention to detail and a high level of accuracy. Self-motivated with the ability to work with limited direct supervision. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Strong problem-solving skills and PC proficiency in spreadsheet and word processing software from Windows platforms. Ability to follow oral and written instructions perform basic math calculations. Ability to develop and maintain effective working relationships with co-workers. 1 Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Must be Bondable. Reporting Relationship Reports to the Accounting Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116135276

GreenState Credit Union Paralegal US-IA-North Liberty Job ID: 2019-2240 Type: Regular Full-Time # of Openings: 1 Category: Legal Overview Directly assists and works with General Counsel to provide legal and administrative support for GreenState attorney(s). Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: 1. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. 2. Demonstrates a positive member service (internal and external) focus at all times. 3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. 4. Ensures confidentiality of member information. Legal Operations 5. Work closely with the Vice President / Chief Legal Officer and / or Associate General Counsel in a team environment. 6. Performs legal, factual, and records research 7. Identifies relevant judicial decisions, statutes, legal articles, codes and other pertinent material. 8. Organizes, analyzes, cross-checks, and validates information. 9. Prepares and reviews legal documents including briefs, pleadings, agreements, contracts and legal memoranda. 10. Reads and interprets legal documentation and code to determine and draft the appropriate legal correspondence, claims, and responses, independently. 11. Proofreads and edits legal pleadings and documents from the Legal Processor for accuracy. 12. Builds, organizes, and maintains legal databases and case files. 13. Reviews and monitors new and updated laws and regulations. 14. Maintains law library. 15. Coordinates and manages CLE and licensing requirements for attorneys. 16. Assists with and prepares the Corporate Attorney for hearings and trials. 17. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. 18. Performs any other duties as may be required to meet Credit Union objectives. Qualifications 1. A two-year college degree in a related field or completion of a specialized course in paralegal studies. 2. Three or more years of similar or related experience in a law firm setting. 3. Thorough knowledge of legal principles, practices, terminology, and research techniques. 4. Knowledge and experience with the preparation of discovery materials and handling ESI. 5. Practical experience with EDMS, ECF and electronic filing. 6. In depth knowledge of local, state and federal rules of civil procedure. 7. Strong analytical and critical thinking skills along with attention to detail and accuracy. 8. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. 9. Proficiency with related computer applications, spreadsheets, word processing, and database applications. 10. Must be bondable. Reporting Relationship Reports to the Vice President / Chief Legal Officer. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI116085353

ID 2019-2803 Job Locations West Liberty, IA Job Post Information* : Posted Date 2019-10-03 Department Blended Call Center Representative Schedule Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology. Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands. Our Blended Call Center Representatives are responsible for the following tasks: Support customers, handle requests, provide solutions Thoroughly learn clients products and services Maintain existing relationships with professionalism Utilize new systems for accurate account management Escalate customer dissatisfaction when necessary Resolve issues empathetically within the first interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Blended Call Center Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? Team members are not just employees, they are family! We also believe hard work should pay off. Starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance. Earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115996097

ID 2019-2815 Job Locations West Liberty, IA Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Flexible Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115996071

ID 2019-2815 Job Locations North Liberty, IA Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Flexible Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115996073

NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Driver Job Id: 272226 Brand: NAPA Auto Parts Location: Liberty, MO Major Market: MO - Kansas City Date Posted: November 26, 2019 Job Description As a Part-Time Delivery Driver for NAPA, your focus is on getting the right parts to the right people at the right time. Our deliveries are the heartbeat of our Wholesale business, and our Drivers are critical to our success. Responsibilities Ability to work independently while engaging with customers as the face of NAPA throughout the day Building long-term relationships with the customers you deliver to Qualifications The ideal Part-Time NAPA Delivery Driver: Minimum 18 years of age Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary Strength to lift 60 lbs of merchandise Flexibility in schedule including evenings, weekends and holidays Valid Driver's License GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI115840619

GreenState Credit Union Commercial Services Senior Underwriter US-IA-North Liberty Job ID: 2019-2232 Type: Regular Full-Time # of Openings: 1 Category: Commercial Overview The Senior Underwriter position is responsible for initial and ongoing analysis and monitoring the credit worthiness of the commercial portfolio. The Senior Underwriter also monitors NCUA regulations pertaining to MBL and ensures that policy is compliant with regulations. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities. Provides the highest level of internal and external customer service. Ensures confidentiality of member information. Participates in community events to increase the credit unions' visibility and to enhance and seek new business opportunities. Plays a vital role by participating in community service organizations and/or credit union sponsored events, on an annual basis. Develops analysis of market, loan, borrower, and lender risks based on portfolio data. Develops and presents analysis of risk for new loan originations to respective Commercial Lender, Executive Vice President of Commercial, and Commercial Loan Committee. Makes underwriting decisions and risk rating assessment recommendations. Assists the Commercial Lenders in obtaining and analyzing current financial/collateral information on existing loans for the purpose of conducting periodic reviews to determine the ongoing credit worthiness of the borrower and documents the review in the standard Annual Review format or file memo, consistent with policy requirements. Identifies emerging risk issues and trends and presents analysis to the Executive Vice President/Commercial Services and Commercial Loan Committee with recommendation. Ensures that loan quality and compliance with State and Federal regulations and guidelines and within GreenState policies and procedures. Prepares spreadsheets or other statement spreads for the purpose analyzing current and historical financial information. Researches and responds to internal (co-worker) and external (member or authorized third party) requests for financial information on commercial members. Trains and provides guidance for other Commercial Underwriters within the department. Ensures credit presentations prepared within the department are accurate and complete. Works with Commercial Underwriters to ensure consistency in underwriting, spreading, and loan presentations. Act as a resource for all Commercial Services team members in order to facilitate loan processes. Researches regulations and coordinates the drafting of policy changes, assists in staff training and development pertaining to policy and regulations. Provides support and assistance during internal, state, and federal Qualifications JOB REQUIREMENTS: Four-year college business degree required. Minimum five years of experience underwriting commercial loans. Ability to coordinate and prioritize complex assignments and organize work efficiently. Excellent time management skills required to manage multiple assignments, make multiple decisions, and weigh the outcomes of those decisions, at one time. Interpersonal skills to represent the credit union in a positive way during member contact. Ability to deal courteously, tactfully, and efficiently with all internal and external members on a highly professional level. Excellent figure aptitude, with accuracy and attention to detail required. Knowledge of procedures, forms and regulations as they relate to commercial lending and deposit gathering. Proficiency in a wide variety of personal computer software programs, including the Microsoft Office application suite. Reporting Relationship Reports to the Commercial Underwriting Manager. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI115734535

GreenState Credit Union Security and Safety Officer US-IA-North Liberty Job ID: 2019-2226 Type: Regular Full-Time # of Openings: 1 Category: Facilities Overview The primary functions of the Security and Safety Officer, responsible for providing and ensuring security and safety for members and employees across the cooperative, and to ensure compliance associated with regulatory laws and best practices/guidance. Pay range for this hourly position is $22.70 - $34.05, with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events, on an annual basis. Ensures confidentiality of member information. SECURITY OFFICER DUTIES: Responsible for development and maintenance of the Credit Union Security Program and ensures that it is administered per the appropriate rules and guidelines and is in conjunction with various departments. Will also have to coordinate with compliance and risk management as appropriate. Performs daily contact and guidance of the Credit Union’s Security Prevention Program, including physical security. Develops and maintains policies and procedures with security including, but not limited to robbery, bomb threats, active shooter training, threatening members, etc., ensuring they remain in compliance with Credit Union controls and relevant State and Federal regulations. Implements, analyzes, and monitors training materials and support documents. Conducts, monitors, tracks, and maintains staff security awareness training. Conducts an annual unscheduled inspection at each branch location. Reviews monthly Security Inspection Reports of branch managers. Serves as the first point of contact and makes decisions concerning security issues of members engaged in threatening behavior or actions towards staff and GreenState property. Issues “No Trespass” or “No Contact” orders when necessary and makes decisions regarding the permanent banning of members and non-members from entering our properties. Serves as the primary contact for law enforcement / dispatch centers if an event is determined to be a true incident of robbery or other illegal activity. Develops and maintains appropriate security related equipment and devices at branch offices, ATM machines, HQ, etc. Makes decisions as to the strategic planning of devices needed, device placements, and conducts training for branch staff on device operations, protocols, and procedures. Coordinates with Facilities as necessary for implementation. Reviews and approves invoices for purchasing and installation of security devices necessary for the program. Researches suspicious activity reports. Maintains knowledge of relevant laws and regulations and keeps abreast of changes in the security field by attending conferences, seminars, and webinars related to Credit Union safety & security and developing/maintaining an external professional network. Responsible for gathering personal items of employees that have been relieved of duty and getting to addresses provided. Maintaining a security presence for the Financial Center, including access card permissions, non-appointment members, upset members, and overall security for all employees. Monitoring Security cameras systems looking suspicious behaviors internal and external. Trains employees in safety procedures Designs methods for appraising safety conditions in an office setting. Stays up to date on new state and federal health and safety regulations Runs emergency drills to gauge employee readiness. Addresses any workplace-related health issues and accidents Helps write company safety handbook. Qualifications A two-year college degree, completion of a specialized course of study, or completion of an extensive company training. One to three years of similar or related law enforcement. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services. Strong interpersonal and persuasive skills to represent the Credit Union in a positive way during periods of stressful member contact. Interpersonal skills necessary to gather data from a number of sources and to represent positively the Credit Union during such contact. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Ability to work independently. Accuracy and attention to detail required. Ability to operate related computer applications and office equipment. Must be bondable. Reporting Relationship Reports to the Maintenance Logistics Manager Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PI115518959

GreenState Credit Union Accounting Processor US-IA-North Liberty Job ID: 2019-2223 Type: Regular Full-Time # of Openings: 1 Category: Accounting Overview The GreenState Credit Union is now taking applications for an Accounting Processor. This position requires an analytical, accurate, perfectionist, who enjoys doing the “little things” that are required to make a company successful. If you value an employer who provides full training, competent leadership and will reward your accuracy and loyalty we want to talk to you. Pay range for this hourly position is $16.33 - $24.49 with a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Provides quality member service to Credit Union staff and members by furnishing necessary information, assistance and/or answering questions. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events, on an annual basis. Department Processes Responsible for the accurate posting of general ledger entries as well as balancing the related general ledger account. Processes member wire transfers via Fedline. Balances and maintains negotiable instruments. (i.e. official checks, accounts payable). Properly tracks and reconciles amusement park tickets (i.e. Adventureland, Lost Island). Responsible for staying up-to-date on escheat reporting requirements and properly tracking and/or reporting all escheatable items (i.e. official checks, accounts payable, lost member accounts, abandoned safe deposit boxes and unidentified deposits to the state(s)). Processes mobile remote deposit capture transactions and produces a monthly report. Processes remote deposit capture transactions. Responsible for the accurate transmission of check file(s) to the Federal Reserve; including problem-solving balancing and other issues related to end of night branch / department processes. ACH Sets up new ACH Originators on Goldleaf and provides direct assistance to clients using it. Prepares ACH files received via Fedline for posting into the Symitar system. Processes all ACH exception items, as well as any resulting return items. Processes all stop payment, unauthorized return, DNE and government reclamation items. Reconciles ACH debit and credit origination items. Processes EFT Indirect Funding. Processes account to account and micro deposit transactions from the online banking platform. ATMs Maintains ATM cash in accordance with Credit Union cash management guidelines and procedures. Responsible for the balancing of all Credit Union-owned ATMs and handling ATM disputes in accordance with Reg E. Processes ATM exceptions. Prepares and distributes monthly ATM totals report(s). Cash Handling Acts as the vault custodian for the Financial Center branch performing all vault cash transactions and vault balancing. Gathers and processes mutilated and unfit currency from branches for return to the Federal Reserve. Inclearings Processes inclearing exception items, file maintenance, and member return checks. Qualifications One to two years experience with credit union or other financial institution procedures, with emphasis on accounting or bookkeeping procedures. High school diploma or the equivalent (i.e.: GED). Interpersonal skills to represent the credit union in a positive way during member contact. Attention to detail and a high level of accuracy. Self-motivated with the ability to work with limited direct supervision. Ability to prioritize assignments and organize work efficiently, to handle large volumes of details. Strong problem-solving skills and PC proficiency in spreadsheet and word processing software from Windows platforms. Ability to follow oral and written instructions perform basic math calculations. Ability to develop and maintain effective working relationships with co-workers. 1 Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Must be Bondable. Reporting Relationship Reports to the Accounting Supervisor. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI115442872