8 jobs found in lewisville

Sr. Systems Administrator BayMark Health Services is looking for a Sr. Systems Administrator. The Sr. Systems Administrator is responsible for providing Tier 3 Support to the IT Organization and regional offices where applicable. They will work closely with other team members to collectively design, enhance and support the overall technical infrastructure of the organization. They will be responsible for supporting the daily operation of LAN/WAN/WLAN and VPN communications, including data traffic, data security, and patch management. They will interact directly with staff locally and remotely as well as third party technicians and vendors. They must be proactive in their efforts and possess the technical experience and aptitude to work on multiple levels of the technology stack (hardware, operating systems, and applications) and with a wide variety of hardware/network solutions. The Sr. Systems Administrator needs to be able to work independently under minimal supervision, and at times work during non-business hours as needed. In addition, the Sr. Systems Administrator will be involved in project work supporting the internal organization along with assisting in the integration of current and future acquisitions. They will need to be able to travel, at any moment, to remote offices to assist with business impacting outages. Essential Duties & Responsibilities: Manage Local Area Networks, Wide Area Networks, Wireless, Firewalls, Switches, Routers, Configuration Backups and other network-related systems Assist in efforts to develop, design, optimize, and document network topology and architecture to support systems reliability, security, scalability, management, data integrity and performance, including providing critical support in areas of network engineering configuration and deployment assistance Assist with the installation of Broadband and WAN circuits Maintain routing equipment, firewall equipment, server systems and telecommunications systems Manage and frequently update network configuration settings for internal and external systems, including setting up DNS, DHCP, QoS, VPN, VLANs and firewall settings Create and modify router and switch configurations Coordinate install, repair or maintenance of network and telecom hardware equipment Document and log changes to network equipment, computer systems, and other equipment Ensure compliance with IT Security and Governance processes, such as Change and Release as well as healthcare industry regulations Ensures all analog, broadband and WAN circuits are operational in accordance with vendor specifications Knowledgeable in the practice of maintaining, monitoring, and troubleshooting VPN services Manage and maintain corporate Active Directory environment Provide remote and onsite server maintenance, software installation and upgrades, hardware maintenance, and license management. Performs installation, administration, and troubleshooting using Windows operating system Performs administration and operations of Microsoft Exchange 2016 and related services Designs, documents, and implements policies and procedures for server administration and disaster recovery Performs server operating system and security audits Monitors and tests server and network performance and provides performance statistics and reports Ensures servers are patched with the latest firmware and OS updates using tools provided Develops and promotes standard operating procedures and creates processes and tools for operational efficiency Demonstrates good written and verbal communication skills to drive problems to successful conclusion Assists development and application support with script processes Ensure daily backup operations are performed, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Works with database team to resolve performance issues, database capacity issues, replication, and other distributed data issues Experience supporting Microsoft RemoteApp/Terminal Services Travel to datacenters (in-state and out-of-state) and experience with rack/server installations Provide escalation support for technical production (infrastructure) issues and follow through to satisfactory resolution Assist with maintaining hardware and software inventory to ensure compliance and asset management Ensure development and use of an effective preventive maintenance program suitable to meet the operation objective of "99.99% availability" Accurately document all new system implementations and modifications to existing systems (moves, adds, changes) Research and provide expertise on integration of third-party software and tools Assist in Disaster Recovery planning, development and implementation Identify and implement technical and service improvements and Best Practice approaches Ensures networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; Ensures the availability, continuity and security of data and information pertaining to the organization Maintains knowledge on current technology by reading technology periodicals, evaluating new technologies Participate in On-Call rotation for after-hours support Develop project documents to include but not limited to scope of work, specifications, standards, Requests for Proposals. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on time, within scope and within budget. Ensure resource availability and allocation. Develop a detailed project plan to monitor and track progress. Measure project performance using appropriate tools and techniques. Create and maintain comprehensive project documentation. Meet with clients to take detailed ordering briefs and clarify specific requirements of each project. Delegate project tasks based on staff members’ individual strengths, skill sets and experience levels. Ability to handle stressful situations and interact with others. Must be present during working hours at the office for in person meetings and access to a computer without violating company policy. Ensure VDI environment availability and continuity Other duties, as assigned. Qualifications : Required, Bachelor’s degree in Information Technology Management or a related field of study or equivalent work experience Required, Minimum 5 years network management experience (Network protocols and ports (TCP/IP, SSH, FTP, ICA, HTTPS, etc.) in a Corporate environment Required, Minimum 5 years administering virtualization/Hyperconverged Infrastructure (Experience with Nutanix/AHV/Prism is a plus, but not required) in a Corporate environment Required, Minimum 5 years Endpoint Protection suite management (Checkpoint experience is a plus) Required, Minimum 5 years Microsoft RemoteApp/Terminal Services or equivalent in a Corporate environment Required, Minimum 5 years VDI Planning, Installation, Configuration, Support in a Corporate environment (Citrix experience is a plus) Required, Minimum 7 years Microsoft Windows Server 2012 R2 - 2019 in a Corporate environment Required, Minimum 7 years administering Active Directory and GPO in a Corporate environment Required, Minimum 7 years server hardware, networking and remote server management in a Corporate environment Required, Minimum 3 years PowerShell scripting in a Corporate environment Preferred, SDWAN/SDLAN experience (Silverpeak, Ubiquiti preferred) Preferred, Experience with load balancing applications (Kemp Load Master experience is a plus) Preferred, Knowledge of applicable privacy practices (HIPPA, HITECH, PII) Exceptional oral and written communication skills are required Must be proficient in Microsoft Office including, Word, Excel and MS Project Experience working with project management software such as Airtable or a similar application is essential Proven ability to meet deadlines and possess strong analytical and organizational skills in managing multiple projects Must be able to operate effectively in a fast-paced environment in which attention to detail and audit-trail documentation must be maintained in the face of multiple competing demands for your time Develop a positive rapport with clients, vendors, subcontractors and employees and maintaining business partnerships is critically important Initiative to take charge of unforeseen situations, solve problems and adjust to schedule changes Satisfactory references from employers and/or professional peers Satisfactory criminal background check Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off accrual Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: BayMark Health Services specializes in the treatment of opioid addiction. BayMark Health Services provides medication-assisted treatment services in a variety of modalities and settings through our divisions: BAART Community HealthCare, Health Care Resource Centers and MedMark Services, Inc. BayMark Health Services, also provides traditional primary health care services, as well as integrated primary care, in select locations. BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI117375438

Baymark Health Services is looking for a Counselor Recruiter in our Lewisville, TX location. The Counselor Recruiter will be responsible for sourcing counselor candidates and working with the hiring managers during the hiring process. Responsibilities: Understands the market and competitors for targeted skills. Develops and implements sourcing strategies to attract and retain necessary skills/experience, culture and “best fit” candidates. Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport. Determines applicant requirements by studying job description and job qualifications. View ATS to place applicable job advertisements on contracted job boards; contact recruiters, use newsgroups and job sites when necessary. Maintain ATS when it comes to all Counselor positions with ad placement and expected expiration. Determines and evaluates applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements and as needed with hiring managers. Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours, when necessary. Develops and executes recruitment strategies to attract applicants utilizing all available sourcing tools. This may include job posting optimization, job board procurement, digital and non-digital employment marketing, cold calling and promotion of employee referral programs. Builds and maintains talent pipelines and diverse, candidate pool of Counselors to meet current and future staffing needs through innovative strategies that support the growth plans of the business. Prescreens applicant resumes prior to submission to hiring manager and/or perform preliminary interviews when necessary. Provides weekly, monthly and ad-hoc reports as assigned. Guides hiring managers and candidates through organization’s standard selection process. Maintain frequent communication to ensure timeliness of the process. Must be present during working hours at the office for in person meetings and access to a computer without violating company policy. Other duties as assigned. Requirements: At least 18 years of age. Bachelor’s degree in a related field of study preferred. Required, 1-2 years of related healthcare recruiting experience.. Multi-site/Multi-State experience a plus. Exceptional oral and written communication skills are required. Must be proficient in Microsoft Office including, Word, Excel and MS Project. Proven ability to meet deadlines and possess strong analytical and organizational skills.. Must be able to operate effectively in a fast-paced environment in which attention to detail and audit-trail documentation must be maintained in the face of multiple competing demands for your time. Developing a positive rapport with clients, vendors, and employees and maintaining business partnerships is critically important. Compliance with accepted professional standards and practices. Initiative to take charge of unforeseen situations, solve problems and adjust to schedule changes. Satisfactory references from employers and/or professional peers. Satisfactory criminal background check. PI117375428

Marketing Coordinator BayMark Health Services is looking for a creative and adaptable Marketing Coordinator to manage digital platforms for assigned BayMark owned service brands including coordination of website redesigns, managing relationships with SEO and other digital vendor partners, project management of associated traditional marketing activities and other marketing initiatives as directed. The coordinator will also provide marketing support services to the SVP, Marketing and Business Development and Digital Marketing Specialist. Essential Duties & Responsibilities: Supports the SVP, Marketing and Business Development and Digital Marketing Specialist in the execution of day-to-day marketing responsibilities that drive growth, consumer engagement, and patient retention for assigned projects. Coordinates the website development and manages the CMS for BayMark Health Services brands as assigned. Coordinates implementation of SEO and on-going SEO project management in collaboration with vendor. Manages other digital products to grow the brand(s) digital footprint and drive qualified inquiries to the affiliated treatment centers. Works in coordination with Digital Marketing Specialist on various digital tasks relating to blog management, directory management, reputation management, and overall digital improvement. Manages, listens and responds accordingly to all owned digital and social media channels. Actively participates with cross-functional team members to achieve project goals. Collects data, generates and analyzes KPIs to communicate performance results. Utilizes best practices to insure all traditional and digital marketing deliverables foster lead generation. Creates relationships with field directors to coordinate website updates, manage requests for marketing support and assist with requests for new marketing material, trafficking requests as needed. Develops and sources online content to be used across multiple platforms with the goal of driving consumer engagement. Develops a marketing work plan for assigned projects and implements strategies as per plan. Conducts all business activities in a professional and ethical manner. Other duties as assigned. Qualifications: Preferred Bachelor’s Degree in Marketing, Communications or Business. Demonstrated experience in managing multiple priorities. Must be a self-starter, creative, proactive, organized and possess strong interpersonal and communication skills with the willingness to learn new programs as required. Must have a detail-oriented approach and be able to maintain a high level of ownership and accuracy. Must have strong presentation skills. Possess strong analytical skills and should have the ability to calculate ROI for all digital marketing campaigns. Knowledge of SEO and Google Analytics will be a plus. Proven competency with MS Office applications, including Word, Excel and PowerPoint; Adobe Creative Cloud a plus. Proficient with WordPress, Facebook, Instagram, LinkedIn, digital advertising and Twitter. Adaptability in a challenging and dynamic environment; understands and works well in a matrixed organizational structure. Here is what you can expect from us: BayMark Health Services specializes in the treatment of opioid addiction. BayMark Health Services provides medication-assisted treatment services in a variety of modalities and settings through our divisions: BAART Community HealthCare, Health Care Resource Centers and MedMark Services, Inc. BayMark Health Services, also provides traditional primary health care services, as well as integrated primary care, in select locations. BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI117232232

Independent Bank Teller US-TX-Lewisville Job ID: 2020-4511 # of Openings: 1 Category: Branch Lewisville Overview The purpose of the Teller position is to provide superior and quality service to customers through efficient and accurate financial transaction processing. Qualifications Responsibilities Provide account services to customers by receiving deposits, verifying cash and endorsements, cashing checks, accepting savings deposits and withdrawals Balance cash drawer daily in accordance with established policies and procedures Participate in branch opening/closing rotation schedule Assist with balancing vault and ATM as needed Promote and support teamwork in the branch to ensure a positive overall customer experience Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets Maintain an awareness of current fraud alerts Must be able to communicate in a friendly and professional manner both in person and over the phone Promote, cross sell, and assist customer with basic questions regarding bank products and services Occasional lifting up to 25lbs of coins may be required Perform additional job duties as assigned Qualifications High school diploma or equivalent education certificate (GED) 6 months previous teller or significant cash handling experience, required Computer proficiency with working knowledge of Microsoft Office Suite applications, required Ability to adapt to changing work environment Must be able to work during branch hours of operation Meticulous attention to detail and time management Excellent interpersonal and communication skills Strong team player Demonstrate general knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements PI117091683

Regional Director of Operations BayMark Health Services is looking for an accountable, strategic and efficient Regional Director of Operations for our Treatment Programs. The Regional Director Operations is the business unit owner and is responsible for maximizing the Company’s clinical and financial performance in an assigned region. He/she provides leadership in the administration of the business affairs and operations of the Company to include the direct supervision of the Treatment Center's Directors and, by extension, each treatment center's performance in the following key areas: operations, financial, staffing and employee relations, training, compliance, community relations/outreach, quality and customer service/satisfaction. Ensure effective implementation and execution of policies and plans to direct the growth of the Company and to achieve both long-term and short-range objectives. Travel as required. Essential Duties and Responsibilities: Develop a strategic plan for each clinic within the assigned region to advance the company’s mission and objectives that achieve financial, operational, clinical, compliance and marketing goals. Develop a budget in coordination with parent company to establish clear expectations. Responsible for ensuring all treatment centers within the assigned region adhere to all federal, state, and local regulatory agency requirements and regulations. Responsible for ensuring that all regulatory and internal audit corrective action plans are followed. Monitor performance against budget and take action to improve performance through revenue generation and expense control. Responsible for driving treatment center and assigned region growth efforts. Oversee company operations to insure production efficiency, quality, customer service and cost effective management of resources. Plan, develop and implement strategies for generating revenue opportunities for the assigned region. Develop and approve company operational procedures, policies and standards in full coordination with parent company to insure good communication and coordination throughout. Review statistical reports to determine progress and implement improvement plans where indicated. Monitor performance against budget and take action to improve performance through revenue generation and expense control. Develop plans for patient retention in the assigned region treatment centers. Ensure patient access to services within the assigned region. Develop and maintain a sound plan of organization. Develop a comprehensive management contingency plan that provides organization stability. Build and develop leadership teams. Hold individuals accountable for performance objectives. Ensure that the Mission, Vision, and Values are upheld throughout the organization. Review daily, weekly, and monthly treatment center reports. Submit treatment center and region reports in a timely manner. Identifying positive and negative trends as well as the underlying drive. Develop key positive relationships with local industry, local government, potential key health care providers and the general public. Represent the company at legislative sessions, committee meetings and formal functions. Establishes physician engagement relationships with company authorized contract models to support existing and new service offerings. Team Member qualifications: the Regional Director is responsible for ensuring team members within their region are qualified by appropriate education, credentials, and training. Continued Education/Credentialing: the Regional Director is responsible for ensuring all team members maintain licensure as required by the state, federal, and licensing authorities Responsible for managing and ensuring accuracy of time off requests, timekeeping and timecard approval for Program/Clinic Directors under their supervision. Responsible for the coordination, supervision, and monitoring of human resources activities and policies and procedures. Responsible for maintaining an adequate mix of team members necessary to provide best in class patient care Adherence to a code of conduct conducive with BayMark Health Services policy is expected. Ability to handle stressful situations and interact with others. Ensure company policies and procedures are followed at the assigned region treatment centers. Develops and monitors marketing plans at each location. Works collaboratively with Development to transition acquisitions and de novo treatment centers Other duties, as assigned. Qualifications Bachelor’s degree or active enrollment in a bachelor’s degree program. Five (5) years management level experience. Three years of previous experience owning the P&L performance of the organization Ability to read and interpret financial data. Background in Addition Programs. Knowledge & skills with Microsoft products & general computer literacy. Preferred prior experience in an outpatient setting with multi-site responsibility. Strong organizational skills. Demonstrated success in building high performing operating teams. Ability to function with a collaborative spirit throughout all functions of the Company (NSC and the Region). Demonstrated success in driving initiatives that yield strong results. Excellent interpersonal and communication skills. Exhibits good time management skills. Ability to travel up to 75%, 3 out of 4 weeks Satisfactory references from employers and/or professional peers. Satisfactory criminal background check. Satisfactory drug screen. Strong preference to base out of DFW Benefits: Competitive salary Comprehensive benefits package, including medical, dental, vision and 401(K) Generous paid time off Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: BayMark Health Services a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PI116677298

Development Associate BayMark Health Services is looking for a strong problem-solver and be detail-oriented associate to serve as a key development team member and an active participant in growing the company through proactive prospecting of acquisition targets. The Development Associate will also perform market analysis to identify new denovo locations, facilitate and perform follow-up from internal meetings, enhance the development strategy of company, and assist in improving internal processes to speed-up completion of acquisitions and denovo locations. Essential Duties & Responsibilities: Organized and proactive prospecting of acquisition targets (phone calls, letter campaigns, etc.) Market research for existing and new business lines. State and Market analysis for our denovo efforts to help guide us where we should go next for each business line. Market demographic analysis of potential targets (age, income, other demographics, etc.) Utilize market demographics for mapping related to potential locations or competitors Facilitate due diligence meetings and follow-up where needed. Assist in negotiations, i.e. Leases, etc. Complete and or support development leaders with applications with various State and Federal regulators. Coordinating with real estate brokers to prospect in a more efficient manner. Working on follow-up from Gantt chart meetings with the various groups within the NSC. Improve Gantt charts where needed based on process changes or improvements. Work with team to develop strategy documents. Enhance the Development Team and identify areas where processes can be streamlined to become a more “well-oiled machine”. Develop a 50 state analysis for OTP services. Develop a 50 state analysis for Coleman Detox services. Update our Development strategy annually. Minimal travel anticipated. Other duties, as assigned. Qualifications: Bachelor's degree required (Business degree preferred); Master's degree a plus. 2-plus years of professional experience in an organization (post undergraduate degree). Demonstrated project management skills. Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside Company. High energy and passion for Company’s mission is essential (can tell the BayMark story). A positive, highly motivated, self-starter, with a “can-do” attitude, who is flexible and open to trying new things and can work well within a team and independently. High degree of initiative. Detail oriented. A professional and resourceful style; the ability to work independently and as a team player, take initiative, and to manage multiple tasks and projects at a time. Work in a fast paced environment. Ability to construct, articulate, and implement annual strategic development plan. Strong organizational and time management skills with exceptional attention to detail. Excellent verbal and written communication skills. Initiative to take charge of unforeseen situations, solve problems and adjust to schedule changes. Here is what you can expect from us: BayMark Health Services specializes in the treatment of opioid addiction. BayMark Health Services provides medication-assisted treatment services in a variety of modalities and settings through our divisions: BAART Community HealthCare, Health Care Resource Centers and MedMark Services, Inc. BayMark Health Services, also provides traditional primary health care services, as well as integrated primary care, in select locations. BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI116633836

Compliance Manager BayMark Health Services is looking for a detail oriented and conscientious Compliance Manager to provide auditing and regulatory oversight to programs under the direction of the Chief Clinical Compliance Officer. Essential Duties & Responsibilities: Manage and maintain compliance with federal and state rules, regulations, laws and standards for BayMark clinic operations. Performs audits of clinical services, develops auditing tools, and serves as point of contact for auditors, and oversees compliance with corrective action plans. Maintains current knowledge of rules, regulations and disseminates regulatory and legislative updates. Partner with Chief Clinical Compliance Officer in the development and/or revision of policies and procedures on state and federal rules and regulations. Alert management to deficiencies or serious non-compliance issues that have potential for high risk. Assists as requested with compliance/policy and procedural development for new and acquired clinics. Participation in the company performance improvement process, partners with clinic directors to meet objectives, and provides management reporting Other duties, as assigned. Qualifications: Minimum 2 years’ college. Bachelor or Master’s degree preferred. Nursing or Counseling licensure/certification preferred; prior compliance experience a plus Experience with the survey process of a health care services operation including JCAHO, CARF, Medicare, and/or state licensing survey process. Understanding of clinic operations Understanding of HIPAA, Federal, State, CARF and/or JCAHO standards and regulations. Knowledge and skills of Microsoft products with strong proficiency with Excel. Excellent interpersonal and communication (both verbal and written skills.) Self-motivated with ability to work in an interdisciplinary setting. Ability to work with little supervision and demonstrated organizational skills. Ability to travel 50% - 70%. Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off accrual Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: BayMark Health Services specializes in the treatment of opioid addiction. BayMark Health Services provides medication-assisted treatment services in a variety of modalities and settings through our divisions: BAART Community HealthCare, Health Care Resource Centers and MedMark Services, Inc. BayMark Health Services, also provides traditional primary health care services, as well as integrated primary care, in select locations. BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI116633791

Exciting Opportunity to join our growing Team of Substance Abuse Advocates! BayMark Health Services is the largest outpatient provider of opioid treatment services in North America. We are looking for compassionate and articulate individuals to guide and motivate people to begin their path to recovery. Based in Lewisville, Texas, you will be part of a state of the art Contact Center Team providing best in class customer service to individuals and families seeking treatment. If you are passionate about fighting the opioid epidemic, have outstanding communication skills, a caring personality, and the desire to encourage and support others through this life changing process, we want to meet with you. JOB SUMMARY Responsible for promoting the appropriate treatment and locations. Serves as the initial point of contact for prospective patients, families, and referral sources to gain information about our treatment programs. Gathers and exchanges information, records data using online forms and databases, and schedules services. Care Advocates are warm, compassionate, and engaging individuals with excellent listening and communication skills. Care Advocates also appreciate the difficulties people with substance use disorders (SUD) have in deciding to stop using drugs and seeking treatment for their addiction. Care Advocates are responsible for educating prospective patients, their family and support person(s) about treatment options and the importance of making this life saving decision. Care Advocates are also entrusted with the responsibility of motivating patients to choose treatment utilizing consultative sales techniques including listening, trust-building, and needs assessment, to guide them to schedule an appointment. Knowledge and Responsibilities Answer calls from prospective patients, family members, and support persons to identify and schedule the best treatment option for that patient. Listen carefully to understand the individual’s life situation and drug use history. Use a broad range of consultative sales techniques to build rapport and trust with the caller. Educate the patient/family/support person on the grave and life threatening disease of addiction. Has the ability to accurately collect, document and assess information from callers and explain treatment options and services specific to their need. Possess interpersonal skills, professional attitude, and an appreciation for the challenges people suffering with OUD. Able to recognize signs of suicidality and immediately implement protocols. Act as a SME (Subject Matter Expert) on all services offered. Serve as patient advocate, representing the patients’ needs and concerns. Work collaboratively with other departments to ensure a positive patient experience. Facilitate access to the appropriate treatment center; follows-up with patients to confirm appointments, provide additional information regarding services, and address unresolved inquiries. Ability to empathize, acknowledge and convey compassion in all call interactions. Maintain appropriate professional boundaries with callers at all times. Qualifications • Passionate about fighting the opioid epidemic and excited to have the opportunity to play a direct role in getting patients into treatment. • Minimum of two years’ work experience in sales, preferably in a service-related industry, is preferred. • Preference is given to candidates with previous experience in a Substance Use or Mental Health treatment setting. • Required Education: Minimum Associates degree from an accredited college, • Experience with Salesforce a plus. • Attention to detail. • Ability to multi-task to speak with callers, type responses, operate software systems, and toggle between multiple windows while providing appropriate responses. • Must be proficient in Microsoft Office including Word, and Excel. Other Requirements: • Communication skills - able to communicate in a clear, articulate, and professional manner • Interpersonal and Customer Relations skills - able to maintain a warm and professional manner with callers. Seeks to WOW the caller with a positive customer service experience and to provide the prospective patient with the help they need. • Planning/Organizational skills - able to prioritize work activities, use time efficiently and work through projects in a self-motivated manner. • Adaptability - able to adapt to rapid changes in the work environment, manage competing demands and able to deal with frequent change, enhancements or unexpected events. • Problem-solving skills - able to identify and resolve problems in a timely manner; gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions. • Time Management skills - able to use time effectively in a semi-supervised fashion, pursuing other activities when regular duties have reduced in volume; able to complete projects in a timely manner The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The employee will be required to perform other reasonable related duties as assigned. PI116621511