KIK Custom Products KIK is an Equal Opportunity / Affirmative Action Employer. Job ID 2019-6577 # of Openings 1 Job Location US-GA-Lawrenceville Posted Date 2019-12-13 Division KIK Corporate Overview As one of North America's largest independent manufacturers of consumer packaged goods ("CPG"), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion household and personal care, over-the-counter, and pool additives categories, we maintain close relationships with over 70 global CPG customers and virtually every relevant major North American retailer. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise. KIK has over 5,000 employees and operates 19 manufacturing facilities strategically located throughout North America and over $1 billion in sales; KCP (operating as KIK Custom Products) is one of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KCP's product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care, all supported by KCP's in-house technical expertise and value-added services. Essential Job Functions Finance leader providing financial oversight of our centralized logistics and transportation department which services four business segments across North America with sales exceeding $2.5B. This is a high visibility role providing financial acumen, analyses, and exposure to our distribution network, influencing our operations Ownership of areas include: monthly reporting / analytics, controls and compliance, drives process improvement and cost savings initiatives Work closely with department leader to streamline processes in order to achieve business objectives Perform operational and financial analyses on supply chain, freight lanes, etc. and present findings and recommendation to decision makers Implement / refine internal controls on supplier selection, billing processes, weight discrepancies, etc. Create regular reports on operating metrics and costs and present to business leaders Centralize and take ownership of freight / logistics budgeting and forecasting processes across divisions by working with cross-function business partners Perform budget vs. actual variance analyses, freight analyses Create process for managing inbound freight - support automation efforts and create controls, correct operational issues as necessary Develop process metrics and implement data tracking tools with IS team to support process improvement Provide guidance and direction for department to improve operational and financial performance Qualifications High performing CPA with 4 to 8 years of accounting and industry experience (exposure to logistics preferred but not required) Bachelor's degree in Accounting or Finance Strong work ethic, leadership, interpersonal, analytical, and communication skills Ability to excel in a fast paced environment Strong computer proficiency including Microsoft Excel and systems knowledge and capabilities PI116335788
Dec 15, 2019
KIK Custom Products KIK is an Equal Opportunity / Affirmative Action Employer. Job ID 2019-6577 # of Openings 1 Job Location US-GA-Lawrenceville Posted Date 2019-12-13 Division KIK Corporate Overview As one of North America's largest independent manufacturers of consumer packaged goods ("CPG"), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion household and personal care, over-the-counter, and pool additives categories, we maintain close relationships with over 70 global CPG customers and virtually every relevant major North American retailer. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise. KIK has over 5,000 employees and operates 19 manufacturing facilities strategically located throughout North America and over $1 billion in sales; KCP (operating as KIK Custom Products) is one of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KCP's product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care, all supported by KCP's in-house technical expertise and value-added services. Essential Job Functions Finance leader providing financial oversight of our centralized logistics and transportation department which services four business segments across North America with sales exceeding $2.5B. This is a high visibility role providing financial acumen, analyses, and exposure to our distribution network, influencing our operations Ownership of areas include: monthly reporting / analytics, controls and compliance, drives process improvement and cost savings initiatives Work closely with department leader to streamline processes in order to achieve business objectives Perform operational and financial analyses on supply chain, freight lanes, etc. and present findings and recommendation to decision makers Implement / refine internal controls on supplier selection, billing processes, weight discrepancies, etc. Create regular reports on operating metrics and costs and present to business leaders Centralize and take ownership of freight / logistics budgeting and forecasting processes across divisions by working with cross-function business partners Perform budget vs. actual variance analyses, freight analyses Create process for managing inbound freight - support automation efforts and create controls, correct operational issues as necessary Develop process metrics and implement data tracking tools with IS team to support process improvement Provide guidance and direction for department to improve operational and financial performance Qualifications High performing CPA with 4 to 8 years of accounting and industry experience (exposure to logistics preferred but not required) Bachelor's degree in Accounting or Finance Strong work ethic, leadership, interpersonal, analytical, and communication skills Ability to excel in a fast paced environment Strong computer proficiency including Microsoft Excel and systems knowledge and capabilities PI116335788
Ricoh Electronics, Inc. We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, national origin, sex, age, disability or any other factor unlawful to take into account under applicable federal, state or local law. AA/M/F/VETERANS/Individuals with Disabilities, EOE, Drug-Free Workplace. Job ID 2019-5749 # of Openings 1 Hours From 8:30 AM Days Worked Monday-Friday Hours To 5:00 PM Overview Looking for a challenging and exciting career opportunity? Then imagine being part of a company like Ricoh Electronics, Inc (REI) with a rich history of environmental conservation, community involvement, and steady company growth. Imagine working for a leading manufacturer as REI with advanced office automation equipment including digital copiers, thermal media label stocks, and toner products. Imagine growing with the global Ricoh network of 105,000 employees in approximately 200 countries, with $18 billion in annual sales. REI is a subsidiary of Ricoh Company Ltd., with an enviable corporate social responsibility performance record, business practices that produces cost effective quality products for its customers on a timely basis . Working at REI as a Cost Accountant 2 you will be given the opportunity to apply your technical knowledge and skills in a fast-paced, safety-conscious manufacturing environment. In this multi-functional position as a Cost Accountant , you will be responsible for performing routine to moderately complex business and/or cost analyses of assigned Group's business operations and asked to recommend cost saving or profit generating opportunities and profitability improvement strategies. Responsibilities include Cost Accountant 2 will perform the following essential multi-functional tasks: Responsible for month end closing for IMS operation as well as P&L variance analysis and report preparation for management. Reconciliation of GL and system inventory balances and material in transit reconciliation. Participation with monthly physical inventory audit. Product cost maintenance including annual update and costing new products. Possible assistance with business planning function creating annual and interim forecasts. May support business planning function. Monitors, analyzes, and evaluates assigned Group's operating results and financial performance. Reviews and compares assigned Group's operating profit and loss results to established plans, standard costs, and previous actuals. Identifies and investigates factors contributing to variances. Prepares routine to moderately complex analyses to determine standard costing of materials, direct labor, and direct expenses. Collects, compiles information, and prepares routine to moderately complex reports on assigned Group's operational results, profit and loss performance, and achievement of strategic management objectives. Reviews sales, cost of sales, expenses, and inventory transactions. Identifies, researches, resolves discrepancies, and prepares correcting journal entries. Participates in periodic Sarbanes-Oxley (SOX) and KPMG audits. Interfaces with auditors and provide required documentation and analysis as required. May perform test documentation for the respective internal sub-process controls. Normally receives general instructions on routine work, detailed instruction on new projects or assignments. Daily interaction with internal management and staff in corporate accounting and strategy as well as production control and warehouse in the assigned Group. Interaction normally involves exchanging information and giving guidance and direction on business planning and/or cost accounting procedures. Works on routine to moderately complex issues of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Qualified candidates will possess Cost Accountant 2 Qualifications: Bachelor's degree in Accounting, Business or Finance. 2-4 years recent experience with financial analysis, cost accounting/month end closing process/month end journal entries/management account/account reconciliation, preferably in a manufacturing environment. Understanding of product costing and product bills of materials and roll-up. Ability to work with large amounts of data. Working knowledge of GAAP, IFRS, finance principles and processes. Strong attention to details, analytical, problem solving, and organizational skills. Ability to multi-task, work as a team member and independently, self-driven, adaptable, and patient. Ability to work under pressure of deadlines (i.e. month-end closing and business plans) and perform in a fast-paced environment. Strong communication/interpersonal skills, reading and writing skills in English, in order to communicate effectively with various levels of management and staff members. Bilingual in Japanese/English a plus. Proficiency in MS Office: Outlook, Word, Excel (Pivot Tables and Vlookup), and Power Point. Work with ethics and integrity. PI116295637
Dec 14, 2019
Ricoh Electronics, Inc. We consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, national origin, sex, age, disability or any other factor unlawful to take into account under applicable federal, state or local law. AA/M/F/VETERANS/Individuals with Disabilities, EOE, Drug-Free Workplace. Job ID 2019-5749 # of Openings 1 Hours From 8:30 AM Days Worked Monday-Friday Hours To 5:00 PM Overview Looking for a challenging and exciting career opportunity? Then imagine being part of a company like Ricoh Electronics, Inc (REI) with a rich history of environmental conservation, community involvement, and steady company growth. Imagine working for a leading manufacturer as REI with advanced office automation equipment including digital copiers, thermal media label stocks, and toner products. Imagine growing with the global Ricoh network of 105,000 employees in approximately 200 countries, with $18 billion in annual sales. REI is a subsidiary of Ricoh Company Ltd., with an enviable corporate social responsibility performance record, business practices that produces cost effective quality products for its customers on a timely basis . Working at REI as a Cost Accountant 2 you will be given the opportunity to apply your technical knowledge and skills in a fast-paced, safety-conscious manufacturing environment. In this multi-functional position as a Cost Accountant , you will be responsible for performing routine to moderately complex business and/or cost analyses of assigned Group's business operations and asked to recommend cost saving or profit generating opportunities and profitability improvement strategies. Responsibilities include Cost Accountant 2 will perform the following essential multi-functional tasks: Responsible for month end closing for IMS operation as well as P&L variance analysis and report preparation for management. Reconciliation of GL and system inventory balances and material in transit reconciliation. Participation with monthly physical inventory audit. Product cost maintenance including annual update and costing new products. Possible assistance with business planning function creating annual and interim forecasts. May support business planning function. Monitors, analyzes, and evaluates assigned Group's operating results and financial performance. Reviews and compares assigned Group's operating profit and loss results to established plans, standard costs, and previous actuals. Identifies and investigates factors contributing to variances. Prepares routine to moderately complex analyses to determine standard costing of materials, direct labor, and direct expenses. Collects, compiles information, and prepares routine to moderately complex reports on assigned Group's operational results, profit and loss performance, and achievement of strategic management objectives. Reviews sales, cost of sales, expenses, and inventory transactions. Identifies, researches, resolves discrepancies, and prepares correcting journal entries. Participates in periodic Sarbanes-Oxley (SOX) and KPMG audits. Interfaces with auditors and provide required documentation and analysis as required. May perform test documentation for the respective internal sub-process controls. Normally receives general instructions on routine work, detailed instruction on new projects or assignments. Daily interaction with internal management and staff in corporate accounting and strategy as well as production control and warehouse in the assigned Group. Interaction normally involves exchanging information and giving guidance and direction on business planning and/or cost accounting procedures. Works on routine to moderately complex issues of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Qualified candidates will possess Cost Accountant 2 Qualifications: Bachelor's degree in Accounting, Business or Finance. 2-4 years recent experience with financial analysis, cost accounting/month end closing process/month end journal entries/management account/account reconciliation, preferably in a manufacturing environment. Understanding of product costing and product bills of materials and roll-up. Ability to work with large amounts of data. Working knowledge of GAAP, IFRS, finance principles and processes. Strong attention to details, analytical, problem solving, and organizational skills. Ability to multi-task, work as a team member and independently, self-driven, adaptable, and patient. Ability to work under pressure of deadlines (i.e. month-end closing and business plans) and perform in a fast-paced environment. Strong communication/interpersonal skills, reading and writing skills in English, in order to communicate effectively with various levels of management and staff members. Bilingual in Japanese/English a plus. Proficiency in MS Office: Outlook, Word, Excel (Pivot Tables and Vlookup), and Power Point. Work with ethics and integrity. PI116295637
KIK Custom Products KIK is an Equal Opportunity / Affirmative Action Employer. Job ID 2019-6628 # of Openings 1 Job Location US-GA-Lawrenceville Posted Date 2019-12-11 Division KIK Corporate Overview COMPANY: As one of North America's largest independent manufacturers of consumer packaged goods ("CPG"), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care ("HPC"), over-the-counter ("OTC"), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise. KIK has over 5,000 employees and operates 19 manufacturing facilities strategically located throughout North America and over $1 billion in sales; KCP (operating as KIK Custom Products) is one of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KCP's product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care, all supported by KCP's in-house technical expertise and value-added services. KIK Consumer Brands - Household Division Our Household Division ("Household") is the #1 player in North American private label bleach, and supplies private label cleaning programs to prominent American retailers. Although Household started as a small bleach plant in Concord, Ontario, we have since expanded to a network of 8 plants strategically located across the United States to efficiently manufacture a variety of cleaners for both hard and soft surfaces. .In addition to its private label portfolio, Household manufactures and markets Greased Lighting® and The Works® branded products. KIK Consumer Brands - Automotive Division Our Automotive business is comprised of the Prestone® and Holts® businesses. We develop, manufacture and market antifreeze/coolant and other automotive functional fluids and car appearance products in North America and key international markets. Prestone® is the number one branded consumer choice for antifreeze/coolant in North America. Other brands in our Automotive Care business include Holts®, Redex® and Simoniz® (outside North America). This role is onsite full time and will be located at our divisional office in Lawrenceville, GA. Essential Job Functions The Corporate Recruiter will be responsible for managing the full cycle recruitment process for 3 Centers of Excellence (Atlanta, Chicago, and Ontario) as well as manufacturing plants throughout the United States and Canada. The Corporate Recruiter will be a master hunter, with the ability to multi-task and manage, and successfully drive the recruiting process for approximately 30+ unique salaried roles across multiple disciplines and locations at any given time. Job Description: Take responsibility for driving the recruitment process for all salaried openings within the manufacturing plants and Centers of Excellences Work closely with hiring managers and local HR teams in various departments and locations to define recruitment needs and plan the hiring process Drive the recruitment process from the initial intake call through offer approvals, and extensions Support recruiting objectives to include but not limited to hiring top talent, reducing time to fill, reducing cost per hire, and diversity objectives Track recruitment KPIs for each line of business and themselves Manage all communication with candidates from the moment they apply through the interview and offer process Source candidates on job boards, resume databases, professional networks, referrals, social media, cold calling, creative thinking, and other methods of proactive recruitment of passive talent Interview potential staff, using reliable recruiting tools and selection methods Assess potential applicants for their relevant knowledge, experience, training, skills, aptitudes, and soft skills Maintain requisition accuracy and applicant data in our ATS iCIMS to ensure proper applicant flow, data integrity, and accuracy Collaborate with external headhunters and staffing agencies as needed Partner with Legal and Procurement to update, vet, and execute new staffing agreements Maintain a rapport and act as the point of contact for any places we consider a potential place to find recruits Partner and recommend new policies or procedures that may benefit the organization and enhance the candidate and hiring manager experience Qualifications 5+ years' experience in Multi-Disciplined, Corporate, and Agency (Direct-Hire) Recruiting 5+ years of Salaried Direct Hire Recruiting for divisional, plant level, and all levels of corporate professional roles; including but not limited to: Supply Chain/Logistics, IT, Legal, Finance, Marketing, Operations, Sales, and Engineering 5+ years experience utilizing master sourcing techniques to include but not limited to LinkedIn Recruiter, Boolean Search functionalities, cold calling, and competitive research Bachelor's degree in Business/HR - strongly preferred Strong sense of urgency and ability to multi-task in a fast-paced environment Strong time management and organizational skills Strong computer skills, ability to source passive talent, and maintain the accuracy of our ATS (iCIMS). A Career with KIK Offers: KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. Thank you for your interest and consideration of a position with KIK Custom Products. PI116259150
Dec 13, 2019
KIK Custom Products KIK is an Equal Opportunity / Affirmative Action Employer. Job ID 2019-6628 # of Openings 1 Job Location US-GA-Lawrenceville Posted Date 2019-12-11 Division KIK Corporate Overview COMPANY: As one of North America's largest independent manufacturers of consumer packaged goods ("CPG"), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care ("HPC"), over-the-counter ("OTC"), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise. KIK has over 5,000 employees and operates 19 manufacturing facilities strategically located throughout North America and over $1 billion in sales; KCP (operating as KIK Custom Products) is one of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KCP's product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care, all supported by KCP's in-house technical expertise and value-added services. KIK Consumer Brands - Household Division Our Household Division ("Household") is the #1 player in North American private label bleach, and supplies private label cleaning programs to prominent American retailers. Although Household started as a small bleach plant in Concord, Ontario, we have since expanded to a network of 8 plants strategically located across the United States to efficiently manufacture a variety of cleaners for both hard and soft surfaces. .In addition to its private label portfolio, Household manufactures and markets Greased Lighting® and The Works® branded products. KIK Consumer Brands - Automotive Division Our Automotive business is comprised of the Prestone® and Holts® businesses. We develop, manufacture and market antifreeze/coolant and other automotive functional fluids and car appearance products in North America and key international markets. Prestone® is the number one branded consumer choice for antifreeze/coolant in North America. Other brands in our Automotive Care business include Holts®, Redex® and Simoniz® (outside North America). This role is onsite full time and will be located at our divisional office in Lawrenceville, GA. Essential Job Functions The Corporate Recruiter will be responsible for managing the full cycle recruitment process for 3 Centers of Excellence (Atlanta, Chicago, and Ontario) as well as manufacturing plants throughout the United States and Canada. The Corporate Recruiter will be a master hunter, with the ability to multi-task and manage, and successfully drive the recruiting process for approximately 30+ unique salaried roles across multiple disciplines and locations at any given time. Job Description: Take responsibility for driving the recruitment process for all salaried openings within the manufacturing plants and Centers of Excellences Work closely with hiring managers and local HR teams in various departments and locations to define recruitment needs and plan the hiring process Drive the recruitment process from the initial intake call through offer approvals, and extensions Support recruiting objectives to include but not limited to hiring top talent, reducing time to fill, reducing cost per hire, and diversity objectives Track recruitment KPIs for each line of business and themselves Manage all communication with candidates from the moment they apply through the interview and offer process Source candidates on job boards, resume databases, professional networks, referrals, social media, cold calling, creative thinking, and other methods of proactive recruitment of passive talent Interview potential staff, using reliable recruiting tools and selection methods Assess potential applicants for their relevant knowledge, experience, training, skills, aptitudes, and soft skills Maintain requisition accuracy and applicant data in our ATS iCIMS to ensure proper applicant flow, data integrity, and accuracy Collaborate with external headhunters and staffing agencies as needed Partner with Legal and Procurement to update, vet, and execute new staffing agreements Maintain a rapport and act as the point of contact for any places we consider a potential place to find recruits Partner and recommend new policies or procedures that may benefit the organization and enhance the candidate and hiring manager experience Qualifications 5+ years' experience in Multi-Disciplined, Corporate, and Agency (Direct-Hire) Recruiting 5+ years of Salaried Direct Hire Recruiting for divisional, plant level, and all levels of corporate professional roles; including but not limited to: Supply Chain/Logistics, IT, Legal, Finance, Marketing, Operations, Sales, and Engineering 5+ years experience utilizing master sourcing techniques to include but not limited to LinkedIn Recruiter, Boolean Search functionalities, cold calling, and competitive research Bachelor's degree in Business/HR - strongly preferred Strong sense of urgency and ability to multi-task in a fast-paced environment Strong time management and organizational skills Strong computer skills, ability to source passive talent, and maintain the accuracy of our ATS (iCIMS). A Career with KIK Offers: KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. Thank you for your interest and consideration of a position with KIK Custom Products. PI116259150
KIK Custom Products KIK is an Equal Opportunity / Affirmative Action Employer. Job ID 2019-6623 # of Openings 1 Job Location US-GA-Lawrenceville Posted Date 2019-12-11 Division KIK Pool Overview As one of North America's largest independent manufacturers of consumer packaged goods ("CPG"), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care ("HPC"), over-the-counter ("OTC"), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise. KIK has over 5,000 employees and operates 19 manufacturing facilities strategically located throughout North America and over $1 billion in sales; KCP (operating as KIK Custom Products) is one of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KCP's product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care, all supported by KCP's in-house technical expertise and value-added services. KIK Consumer Brands - Pool Division KIK's Pool Additives Division ("Pool") is a leading player in North America and key international markets with a broad brand and product portfolio spanning both the Mass and Specialty Retailer channels. We are well known for our Clorox® Pool&Spa™ products in the North American Mass channel, our BioGuard® brand in the North American, Australian and South Africa Specialty channel, and our Bayrol brand across Europe. Our multi-functional product formulations and innovative water testing innovations allow pool owners to safely and easily enjoy their backyard retreat. Essential Job Functions Perform instrumental (ICP, GC) and wet chemistry analysis under minimum supervision supporting BioLab and KIK business. Assist with equipment maintenance, logbooks and database update, method development, SOP preparation, lab supplies purchase, lab waste management and lab safety initiatives. Assist with GLP studies as needed. Assist with product quality control testing and product development as needed. Qualifications Education B.S. Chemistry Minimum Experience 1-3 years of work experience in Analytical Laboratory Experience with instrumental and wet chemistry analysisExperience with instrumental and wet chemistry analysis, including but not limited to ICP, GC, redox and acid base titrations, pH measurement, etc Working knowledge with computer and various software, such as MS Access database Knowledge in water treatment and GLP Detail-oriented Organized Good team work and communication skills Functions well under pressing timeline A Career with KIK Offers: KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. Thank you for your interest and consideration of a position with KIK Custom Products. PI116259179
Dec 13, 2019
KIK Custom Products KIK is an Equal Opportunity / Affirmative Action Employer. Job ID 2019-6623 # of Openings 1 Job Location US-GA-Lawrenceville Posted Date 2019-12-11 Division KIK Pool Overview As one of North America's largest independent manufacturers of consumer packaged goods ("CPG"), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care ("HPC"), over-the-counter ("OTC"), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise. KIK has over 5,000 employees and operates 19 manufacturing facilities strategically located throughout North America and over $1 billion in sales; KCP (operating as KIK Custom Products) is one of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KCP's product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care, all supported by KCP's in-house technical expertise and value-added services. KIK Consumer Brands - Pool Division KIK's Pool Additives Division ("Pool") is a leading player in North America and key international markets with a broad brand and product portfolio spanning both the Mass and Specialty Retailer channels. We are well known for our Clorox® Pool&Spa™ products in the North American Mass channel, our BioGuard® brand in the North American, Australian and South Africa Specialty channel, and our Bayrol brand across Europe. Our multi-functional product formulations and innovative water testing innovations allow pool owners to safely and easily enjoy their backyard retreat. Essential Job Functions Perform instrumental (ICP, GC) and wet chemistry analysis under minimum supervision supporting BioLab and KIK business. Assist with equipment maintenance, logbooks and database update, method development, SOP preparation, lab supplies purchase, lab waste management and lab safety initiatives. Assist with GLP studies as needed. Assist with product quality control testing and product development as needed. Qualifications Education B.S. Chemistry Minimum Experience 1-3 years of work experience in Analytical Laboratory Experience with instrumental and wet chemistry analysisExperience with instrumental and wet chemistry analysis, including but not limited to ICP, GC, redox and acid base titrations, pH measurement, etc Working knowledge with computer and various software, such as MS Access database Knowledge in water treatment and GLP Detail-oriented Organized Good team work and communication skills Functions well under pressing timeline A Career with KIK Offers: KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. Thank you for your interest and consideration of a position with KIK Custom Products. PI116259179
Lifetouch Preschool Portraits
Lawrenceville, GA, USA
Join our team as a Preschool Photographer! Full-time and part-time positions available. As a Photographer, you: Have the opportunity to capture several hundred smiles every week! Use a complete mobile studio and professional photography equipment ! Enjoy traveling to assigned Picture Day locations in the comfort of your own vehicle! Participate in training to increase your photography skills and experience! Will start your work day early and end about the same time as the average school day. Have summers off , between spring and fall season Picture Days! Our Preschool Photographers Enjoy Competitive hourly wage Paid drive-time Seasonal schedule flexibility (with summers off) Comprehensive paid training Requirements/Qualifications Eager to learn and deliver excellent customer service skills High School diploma or GED, strongly preferred Ability to work early morning hours Reliable, insured vehicle and valid U.S. driver's license Apply today! Lifetouch, a Shutterfly Inc. Company is an Equal Opportunity Employer. Employment with Lifetouch is contingent upon satisfactory results of a criminal background and driving record check. PI116253920
Dec 12, 2019
Join our team as a Preschool Photographer! Full-time and part-time positions available. As a Photographer, you: Have the opportunity to capture several hundred smiles every week! Use a complete mobile studio and professional photography equipment ! Enjoy traveling to assigned Picture Day locations in the comfort of your own vehicle! Participate in training to increase your photography skills and experience! Will start your work day early and end about the same time as the average school day. Have summers off , between spring and fall season Picture Days! Our Preschool Photographers Enjoy Competitive hourly wage Paid drive-time Seasonal schedule flexibility (with summers off) Comprehensive paid training Requirements/Qualifications Eager to learn and deliver excellent customer service skills High School diploma or GED, strongly preferred Ability to work early morning hours Reliable, insured vehicle and valid U.S. driver's license Apply today! Lifetouch, a Shutterfly Inc. Company is an Equal Opportunity Employer. Employment with Lifetouch is contingent upon satisfactory results of a criminal background and driving record check. PI116253920
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Driver Job Id: 272642 Brand: NAPA Auto Parts Location: Lawrenceville, GA Major Market: GA - Atlanta Date Posted: December 10, 2019 This is a part-time driver opportunity with full time impact on our NAPA business! Does being out on the open road (not in the office/store all day) get you excited? While it takes some great people to serve our customers from the inside , our Driver jobs are for those who want to be outside serving our customers! A NAPA Delivery Driver is a great opportunity whether you are looking to spend your career with us as a Driver, want to get your foot in the door with us to explore other careers at some point, and or just want to earn some extra income - We welcome you! What you'll be doing: Delivering parts to our Customers with a passion for developing relationships with our customers Picks up parts from vendors, ensure stock room parts are accurately stocked and maintain/check inventory. Consistently focused on safety while driving and delivering our parts Serving as a NAPA Brand Ambassador as you meet customers during your deliveries Building long-term relationships with the customers you deliver to Maintain store delivery truck through adherence maintained to safety checklists, ensuring vehicle is clean, and that basic maintenance is done (e.g., correct tire pressure). This is the right opportunity for you if you: Love to work independently, enjoy driving (safely), and also engaging with customers face to face Take pride in the work that you so and focused on safety and reliability each day! Want to be a part of a company that focused on finding fixes for customers and where no 2 days are the same Thrive off being in a very fast-moving environment and being super busy yet being a part of a company where you just may find your "2 nd family"! Are a student or retired and want to work with a company that will be flexible with your schedule What you'll need: Minimum 18 years of age Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary and the stamina to stand and walk for entire work shift and lift up to 60 lbs of merchandise Able to handle cash charge transactions correctly and core/part returns appropriately Maintaining a distribution log or tracking system to record all deliveries/pickups made Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people Clear speaking and attentive listening skills Driving throughout the metropolitan area using maps and directions Able to be flexible with your schedule including evenings, weekends and holidays Valid Driver's License What is in it for you: Awesome people and brand Outstanding health benefits and 401K Stable company. Fortune 200 with a "family" feel Family Culture where no 2 days or career paths are the same! Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team Day in the Life: If this job sounds like a fit, please check out one of our awesome NAPA Delivery Drivers Day in the Life of a NAPA Delivery Driver . We want you to have all the information that you need to make sure that this is a fit for you! Our hopes are that the stories/videos either excite you to apply or maybe not so much - Either way we appreciate you stopping by today! Next Steps: Please apply if you think this is a great fit for you! We will reach out to you if we find that you are fit for us. If you decide that this role is not for you, please check out some of our other great careers by visiting NAPAautojobs.com GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI116221823
Dec 12, 2019
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Driver Job Id: 272642 Brand: NAPA Auto Parts Location: Lawrenceville, GA Major Market: GA - Atlanta Date Posted: December 10, 2019 This is a part-time driver opportunity with full time impact on our NAPA business! Does being out on the open road (not in the office/store all day) get you excited? While it takes some great people to serve our customers from the inside , our Driver jobs are for those who want to be outside serving our customers! A NAPA Delivery Driver is a great opportunity whether you are looking to spend your career with us as a Driver, want to get your foot in the door with us to explore other careers at some point, and or just want to earn some extra income - We welcome you! What you'll be doing: Delivering parts to our Customers with a passion for developing relationships with our customers Picks up parts from vendors, ensure stock room parts are accurately stocked and maintain/check inventory. Consistently focused on safety while driving and delivering our parts Serving as a NAPA Brand Ambassador as you meet customers during your deliveries Building long-term relationships with the customers you deliver to Maintain store delivery truck through adherence maintained to safety checklists, ensuring vehicle is clean, and that basic maintenance is done (e.g., correct tire pressure). This is the right opportunity for you if you: Love to work independently, enjoy driving (safely), and also engaging with customers face to face Take pride in the work that you so and focused on safety and reliability each day! Want to be a part of a company that focused on finding fixes for customers and where no 2 days are the same Thrive off being in a very fast-moving environment and being super busy yet being a part of a company where you just may find your "2 nd family"! Are a student or retired and want to work with a company that will be flexible with your schedule What you'll need: Minimum 18 years of age Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary and the stamina to stand and walk for entire work shift and lift up to 60 lbs of merchandise Able to handle cash charge transactions correctly and core/part returns appropriately Maintaining a distribution log or tracking system to record all deliveries/pickups made Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people Clear speaking and attentive listening skills Driving throughout the metropolitan area using maps and directions Able to be flexible with your schedule including evenings, weekends and holidays Valid Driver's License What is in it for you: Awesome people and brand Outstanding health benefits and 401K Stable company. Fortune 200 with a "family" feel Family Culture where no 2 days or career paths are the same! Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team Day in the Life: If this job sounds like a fit, please check out one of our awesome NAPA Delivery Drivers Day in the Life of a NAPA Delivery Driver . We want you to have all the information that you need to make sure that this is a fit for you! Our hopes are that the stories/videos either excite you to apply or maybe not so much - Either way we appreciate you stopping by today! Next Steps: Please apply if you think this is a great fit for you! We will reach out to you if we find that you are fit for us. If you decide that this role is not for you, please check out some of our other great careers by visiting NAPAautojobs.com GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI116221823
KIK Custom Products KIK is an Equal Opportunity / Affirmative Action Employer. Job ID 2019-6598 # of Openings 1 Job Location US-GA-Lawrenceville Posted Date 2019-11-21 Division KIK Pool Overview As one of North America's largest independent manufacturers of consumer packaged goods ("CPG"), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care ("HPC"), over-the-counter ("OTC"), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise. KIK has over 5,000 employees and operates 19 manufacturing facilities strategically located throughout North America and over $1 billion in sales; KCP (operating as KIK Custom Products) is one of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KCP's product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care, all supported by KCP's in-house technical expertise and value-added services. KIK Consumer Brands - Pool Division KIK's Pool Additives Division ("Pool") is a leading player in North America and key international markets with a broad brand and product portfolio spanning both the Mass and Specialty Retailer channels. We are well known for our Clorox® Pool&Spa™ products in the North American Mass channel, our BioGuard® brand in the North American, Australian and South Africa Specialty channel, and our Bayrol brand across Europe. Our multi-functional product formulations and innovative water testing innovations allow pool owners to safely and easily enjoy their backyard retreat. SUMMARY: The Mass Customer Care Supervisor is responsible for a team of Account Specialists day-to-day activities. They provide support to replenishment managers/buyers, distributors and field sales across all brands and collaborate with procurement, planning, warehouse and logistics to facilitate on-time shipment of orders for pool/spa and household products. They also provide first level escalation support to the Account Specialists or seasonal hires and act on the CS Manager's behalf in their absence. Essential Job Functions Handle day to day tasks such as scheduling, time management via the time keeping system, provide approvals where applicable. Develop people through coaching and providing feedback on actual performance vs. goals. Consistently administer policies and procedures. Monitor calls to observe employee performance and conformity to processes. Account management of Walmart and other key accounts. Escalate and provide recommendations to the business to address recurring problems and improve service & quality, and also reduce costs. Act as escalation point for customer issues and act as final Customer Care resolution point on consumer claims. Lead efforts in the development, implementation & electronic documentation of all processes & training materials. Qualifications Education High School Diploma required, Bachelor's Degree preferred. Commensurate supervisor or management experience may substitute for the degree requirement on a year-for-year basis. Experience 5+ years Supervisory work experience in a corporate customer care environment with proven leadership skills. High level of interaction with Mass & Household Replenishment Managers/Buyers; product/brand support and issue resolution. Building strong relationships with sales leadership. SAP order management experience is strongly preferred. Experience with EDI processes. Proficiency in Excel and Outlook, including creating or manipulating spreadsheets. Mass and/or Household customer account management. Critical thinking and analytics. Continuous improvement focus. A Career with KIK Offers: KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. Thank you for your interest and consideration of a position with KIK Custom Products. PI115722100
Nov 23, 2019
KIK Custom Products KIK is an Equal Opportunity / Affirmative Action Employer. Job ID 2019-6598 # of Openings 1 Job Location US-GA-Lawrenceville Posted Date 2019-11-21 Division KIK Pool Overview As one of North America's largest independent manufacturers of consumer packaged goods ("CPG"), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care ("HPC"), over-the-counter ("OTC"), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise. KIK has over 5,000 employees and operates 19 manufacturing facilities strategically located throughout North America and over $1 billion in sales; KCP (operating as KIK Custom Products) is one of North America's largest custom manufacturers of both National Brand and Retailer Brand consumer products. KCP's product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care, all supported by KCP's in-house technical expertise and value-added services. KIK Consumer Brands - Pool Division KIK's Pool Additives Division ("Pool") is a leading player in North America and key international markets with a broad brand and product portfolio spanning both the Mass and Specialty Retailer channels. We are well known for our Clorox® Pool&Spa™ products in the North American Mass channel, our BioGuard® brand in the North American, Australian and South Africa Specialty channel, and our Bayrol brand across Europe. Our multi-functional product formulations and innovative water testing innovations allow pool owners to safely and easily enjoy their backyard retreat. SUMMARY: The Mass Customer Care Supervisor is responsible for a team of Account Specialists day-to-day activities. They provide support to replenishment managers/buyers, distributors and field sales across all brands and collaborate with procurement, planning, warehouse and logistics to facilitate on-time shipment of orders for pool/spa and household products. They also provide first level escalation support to the Account Specialists or seasonal hires and act on the CS Manager's behalf in their absence. Essential Job Functions Handle day to day tasks such as scheduling, time management via the time keeping system, provide approvals where applicable. Develop people through coaching and providing feedback on actual performance vs. goals. Consistently administer policies and procedures. Monitor calls to observe employee performance and conformity to processes. Account management of Walmart and other key accounts. Escalate and provide recommendations to the business to address recurring problems and improve service & quality, and also reduce costs. Act as escalation point for customer issues and act as final Customer Care resolution point on consumer claims. Lead efforts in the development, implementation & electronic documentation of all processes & training materials. Qualifications Education High School Diploma required, Bachelor's Degree preferred. Commensurate supervisor or management experience may substitute for the degree requirement on a year-for-year basis. Experience 5+ years Supervisory work experience in a corporate customer care environment with proven leadership skills. High level of interaction with Mass & Household Replenishment Managers/Buyers; product/brand support and issue resolution. Building strong relationships with sales leadership. SAP order management experience is strongly preferred. Experience with EDI processes. Proficiency in Excel and Outlook, including creating or manipulating spreadsheets. Mass and/or Household customer account management. Critical thinking and analytics. Continuous improvement focus. A Career with KIK Offers: KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. Thank you for your interest and consideration of a position with KIK Custom Products. PI115722100
KIK Custom Products KIK is an Equal Opportunity / Affirmative Action Employer. Job ID 2019-6578 # of Openings 1 Job Location US-GA-Lawrenceville Posted Date 2019-11-15 Division KIK Pool Overview COMPANY: As one of North America's largest independent manufacturers of consumer packaged goods ("CPG"), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care ("HPC"), over-the-counter ("OTC"), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise. KIK has over 5,000 employees and operates 29 manufacturing facilities strategically located throughout North America. KIK Pool KIK's Pool Business ("Pool") is a leading player in North America and key international markets with a broad brand and product portfolio spanning both the Mass and Specialty Retailer channels. We are well known for our Clorox® Pool&Spa™ products in the North American Mass channel, our BioGuard® brand in the North American, Australian and South Africa Specialty channel, and our Bayrol brand across Europe. Our multi-functional product formulations and innovative water testing innovations allow pool owners to safely and easily enjoy their backyard retreat. Summary The Customer Service Manager supports the needs of the Customer & Sales Team by overseeing the daily activities of the Customer Service Organization which provides information and order management detail. This is a critical interface role between supply chain and the customer and ensures customer needs are met. Understanding and having a high sense of urgency for customer satisfaction is crucial. This is a diverse position, and is a combination of employee management, customer management, technical support and product change management. Essential Job Functions • Develop people through coaching and providing performance feedback. Consistently administer policies and procedures. Monitor service calls to observe employee performance, technical accuracy and conformity. • Establish & manage team goals to support departmental, business, and corporate goals & objectives. Support continuous improvement by continuously challenging and raising standards to optimize service delivery & satisfaction rankings. • Establish effective communication strategies with internal and external partners. Distribute and openly share business intelligence and information obtained through direct contact with customers both personally and through team-members. • Assist with the development of the alignment strategy of the Customer Care department with regard to structure, metrics, compensation and rewards to maximize employee morale and retention. • Develop and deploy solutions to meet required service performance metrics. Responsible for successful operation of department, meeting daily, weekly, & monthly goals. Monitors productivity of Customer Care agents. Prepares composite team performance reports for review with Director. Review on line call accounting system data to monitor key metrics. Initiate corrective action to reduce hold time and improve contact metrics & customer satisfaction. • Continually analyze call volumes and staffing. Make changes in staffing based on seasonal trends, other anticipated events, and historical & projected contact data. Maintain the correct recorded announcement menus, and make changes as necessary based on the time of day, day of week, or holidays. Determine work procedures, prepare work schedules, and expedite workflow. Study and standardize procedures to improve efficiency of Customer Care agents. • Escalate and provide recommendations to the business for recurring technical services problems to improve service, quality, and reduce costs. • Act as final escalation point for customer and consumer complaints and act as final Customer Care resolution point for consumer claims against our products. • Ensure the development and implementation of all training material for Technical Solutions as it relates to pool & spa water chemistry, products, computer hardware and proprietary water analysis software. • Manages daily interface with customers, including order management, customer complaints, first stop for invoice quality A/R issues and ensures deployment of all information customer requires including reports, order status etc. Qualifications Education • Bachelor's Degree. Commensurate supervisor or management experience may substitute for the degree requirement on a year-for-year basis. Experience • 3-5 years related work experience in a corporate customer care environment in a supervisor/manager role. • High level of consumer interaction, dealing with claims, product support and technical resolution. • Thorough knowledge and demonstrated use of Customer Care performance metrics. • SAP Order Management is a plus • Experience with CRM (Customer Relationship Management) and EDI interfaces. • Proficiency in MS Word, Outlook, & Excel • Business writing & computer skills to create documents such as customer profiles and procedures, spreadsheet reports and professional external customer letters, correspondence, & reports. • Ability to speak effectively before groups of customers or employees. • Analytical skills A Career with KIK Offers: KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. Thank you for your interest and consideration of a position with KIK Custom Products. PI115543027
Nov 17, 2019
KIK Custom Products KIK is an Equal Opportunity / Affirmative Action Employer. Job ID 2019-6578 # of Openings 1 Job Location US-GA-Lawrenceville Posted Date 2019-11-15 Division KIK Pool Overview COMPANY: As one of North America's largest independent manufacturers of consumer packaged goods ("CPG"), KIK helps a large portfolio of brands and retailers bring their products to life. With leading positions in the multibillion dollar household and personal care ("HPC"), over-the-counter ("OTC"), pool additives and automotive aftermarket categories, we serve over 100 CPG companies and several major North American HPC and automotive aftermarket retailers, including many of the leading players in their respective categories. We have full-service capabilities covering end-to-end contract manufacturing, including project management, innovation and R&D, sourcing and procurement, blending and compounding, filling and packaging, supply chain and distribution, and quality control. Our manufacturing model is highly flexible and we consistently add value to our customers by leveraging our range of services and expertise. KIK has over 5,000 employees and operates 29 manufacturing facilities strategically located throughout North America. KIK Pool KIK's Pool Business ("Pool") is a leading player in North America and key international markets with a broad brand and product portfolio spanning both the Mass and Specialty Retailer channels. We are well known for our Clorox® Pool&Spa™ products in the North American Mass channel, our BioGuard® brand in the North American, Australian and South Africa Specialty channel, and our Bayrol brand across Europe. Our multi-functional product formulations and innovative water testing innovations allow pool owners to safely and easily enjoy their backyard retreat. Summary The Customer Service Manager supports the needs of the Customer & Sales Team by overseeing the daily activities of the Customer Service Organization which provides information and order management detail. This is a critical interface role between supply chain and the customer and ensures customer needs are met. Understanding and having a high sense of urgency for customer satisfaction is crucial. This is a diverse position, and is a combination of employee management, customer management, technical support and product change management. Essential Job Functions • Develop people through coaching and providing performance feedback. Consistently administer policies and procedures. Monitor service calls to observe employee performance, technical accuracy and conformity. • Establish & manage team goals to support departmental, business, and corporate goals & objectives. Support continuous improvement by continuously challenging and raising standards to optimize service delivery & satisfaction rankings. • Establish effective communication strategies with internal and external partners. Distribute and openly share business intelligence and information obtained through direct contact with customers both personally and through team-members. • Assist with the development of the alignment strategy of the Customer Care department with regard to structure, metrics, compensation and rewards to maximize employee morale and retention. • Develop and deploy solutions to meet required service performance metrics. Responsible for successful operation of department, meeting daily, weekly, & monthly goals. Monitors productivity of Customer Care agents. Prepares composite team performance reports for review with Director. Review on line call accounting system data to monitor key metrics. Initiate corrective action to reduce hold time and improve contact metrics & customer satisfaction. • Continually analyze call volumes and staffing. Make changes in staffing based on seasonal trends, other anticipated events, and historical & projected contact data. Maintain the correct recorded announcement menus, and make changes as necessary based on the time of day, day of week, or holidays. Determine work procedures, prepare work schedules, and expedite workflow. Study and standardize procedures to improve efficiency of Customer Care agents. • Escalate and provide recommendations to the business for recurring technical services problems to improve service, quality, and reduce costs. • Act as final escalation point for customer and consumer complaints and act as final Customer Care resolution point for consumer claims against our products. • Ensure the development and implementation of all training material for Technical Solutions as it relates to pool & spa water chemistry, products, computer hardware and proprietary water analysis software. • Manages daily interface with customers, including order management, customer complaints, first stop for invoice quality A/R issues and ensures deployment of all information customer requires including reports, order status etc. Qualifications Education • Bachelor's Degree. Commensurate supervisor or management experience may substitute for the degree requirement on a year-for-year basis. Experience • 3-5 years related work experience in a corporate customer care environment in a supervisor/manager role. • High level of consumer interaction, dealing with claims, product support and technical resolution. • Thorough knowledge and demonstrated use of Customer Care performance metrics. • SAP Order Management is a plus • Experience with CRM (Customer Relationship Management) and EDI interfaces. • Proficiency in MS Word, Outlook, & Excel • Business writing & computer skills to create documents such as customer profiles and procedures, spreadsheet reports and professional external customer letters, correspondence, & reports. • Ability to speak effectively before groups of customers or employees. • Analytical skills A Career with KIK Offers: KIK offers very competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. Thank you for your interest and consideration of a position with KIK Custom Products. PI115543027