4 jobs found in hollywood

West Hollywood, CA Petal & Pup US - Customer Experience Founded in Australia in 2014, Petal & Pup is an online business with an emphasis on creating the best possible customer experience. We were obsessed with how our 'shopfront' looks and are committed to ensuring our customers have a wide choice of all the latest and greatest styles. With further expansion as a global player, in late 2019 we set up a new Los Angeles-based office, in addition to operating an office and distribution center in Brisbane Australia. We are now looking for top performers to join our global business in order to grow the Petal & Pup brand around the world! If this sounds like something different that you would love to work for, what are you waiting for! The Customer Experience Representative is responsible for providing outstanding service to our online customers across all communication platforms in a timely manner, keeping with the tone and feel of the company. The Customer Experience Representative performs duties to a level that meets the team and individual KPI's as instructed by management in recurring meetings. Essential Functions: Provide outstanding service to our online customers with a warm and empathetic approach in line with the Petal & Pup brand and voice across all platforms. Attend & contribute to team discussions to help develop strategies & procedures that will contribute to improving overall customer experience. Meet and strive to exceed individual and team Customer Experience KPI's and targets. Respond to customer enquiries across all platforms. Fulfill end to end customer service. Support customers with escalated enquiries through to resolution. Work alongside peers to ensure necessary cover is allocated to tasks to ensure business goals are always achieved including cover for leave. Maintain clear and open communication within the Customer Experience team. Build and maintain strong professional relationships with the Customer Experience Team. Build and maintain strong professional relationships across all departments. Other duties as assigned. Qualifications: 2+ years of Customer service experience with a track record of providing excellent customer service. Basic level of understanding of CRM Platform and communication tools. Experience in retail e-commerce direct to consumer operations preferred. Advanced computer skills including Microsoft Windows and Google Suite. Experience with Shopify Plus desirable. Ability to multitask & self-manage time spent on tasks to ensure maximum output. Strong problem-solving skills to ensure a positive experience for all customers. Remain positive and promote a culture of continuous improvement and engagement within the team. Must be organized, a self-starter, and have strong interpersonal skills to work effectively and build strong relationships with business partners. Excellent written, verbal, and presentation skills. PM19 We offer a package that can only be described as best in class within the retail space today! · Amazing Employee Discount Program (50%) · Breakfast & Snacks Daily + All the Coffee, Tea, Water, & Soda You Can Drink · Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans · Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans · 401(k) Program (100% Match Up to 5% of Pay) · Individual & Team Based Leadership Development Programs · Positive Company Culture that Celebrates both Personal & Company Milestones · 15 Vacation Days + 5 Sick Days + 10 Holidays Aside from the amazing array of tangible benefits and perks, Petal & Pup offers you the chance to make a daily impact on a global business. You have the opportunity to pursue your passion and plan your own future as part of our team! #Petal&Pup #PursueYourPassion #Petal&PupCareers #ExcelerateYourCareer Petal & Pup is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better If you need assistance or accommodation during the hiring process due to a disability, please contact us at accomodation@exceleratebrands.com . P lease note that we do not respond to application inquiries or resume submissions via this email address. PI118847287

West Hollywood, CA Princess Polly US - Merchandising Established as an online force in the Australian retail scene, Princess Polly has delivered fashion-forward, trend-driven apparel and accessories for over 15 years. We are obsessed with creating the best customer experience available online and are committed to ensuring a speedy delivery so our customers can wear their picks this weekend! While already setting the pace in the industry and maintaining our market-leading position, in late 2018 we set up our Los Angeles office and tripled sales for the region within the first 12 months. Now a team of over 230 people globally, we are looking for the best and brightest to grow the Princess Polly brand in our US office located in West Hollywood! We are always on the hunt for incredibly talented individuals like YOU to join the Polly team. We're customer-obsessed, it's what drives us to always stay relevant. Our ideal you, is driven, a diva for on-trend fashion, is not just all talk about how quickly you can go but someone who can walk/run/sprint when needed, as we are a fast-paced business! If you can identify with our brand and vision don't waste another moment, submit your application today! POSITION SUMMARY As our Senior Planner - Manager you will to work to build seasonal style-level assortment plans that align with our business plans and targets, which has a direct impact on driving growth and profitability across the business. This is a new role positioned within the Merchandising - Buying team where your inventory obsessed nature will see you manage an associate planner and work cross functionally with the US Replenishment Merchandise team (80% of the time) and the AU New Buying and Development Team (20% of the time) to monitor stock on hand, weeks of supply and sales analysis in a fast fashion environment. IF YOU ARE A SENIOR PLANNER - MANAGER WITH YOUR FINGER ON THE PULSE, THIS IS WHAT SUCCESS LOOKS LIKE AT POLLY !!! Within 1-3 months you will take ownership of the OTB process and demonstrate full competency in data sources and optimization of our current reports Within 3-6 months you will elevating our current level of analysis and implementing new resources + best practices to impact the business and support buying You will lead and coordinate special projects & reporting as assigned by the co-CEO or VP US and work in partnership with the merchandise manager You will build and manage annual, seasonal, monthly, and weekly merchandise plans and financial hindsight's You will use your expertise to present recommendations and analysis for driving short and long term business goals to senior leadership and executive management On a weekly basis, you will initiate and oversee analysis of business trends, including but not limited to, category performance, channel selling, margin drivers, and seasonality On a monthly basis, you will manage and conduct in-season re-forecast of category unit plans/dollar plans, focusing on future opportunities as well as minimizing sales/inventory risks You will sync up with our promotional cadence to gain a deep understanding of business impact REALISTICALLY THOUGH, YOU WILL HAVE 7+ years of planning experience, if its within fast fashion that's even better! 2 years of management experience Proficiency with Microsoft Excel and Google Sheets- a real spreadsheet wiz! Strong communication skills and ability to present to various levels in the organization Ability to articulate detailed action plans to successfully accomplish goals INVENTORY OBSESSED! MUST LOVE WORKING ON INVENTORY LEVELS AND WHAT THE TRAJECTORY IS GOING TO BE! PM19 We recognize that asking you to give 100% of yourself on daily basis, requires us to show you the love and offer a package that can only be described as best in class within the retail space today! · Amazing Employee Discount Program (40%) · Breakfast & Snacks Daily + All the Coffee, Tea, Water, & Soda You Can Drink · Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans · Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans · 401(k) Program (100% Match Up to 5% of Pay) · Individual & Team Based Leadership Development Programs · Positive Company Culture that Celebrates both Personal & Company Milestones · 15 Vacation Days + 5 Sick Days + 10 Holidays Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make a daily impact on a global business. You have the opportunity to pursue your passion and plan your own future as part of our team! What are you waiting for? Come experience something different and amazing in the retail space! #PrincessPolly #PollySays #PursueYourPassion #PrincessPollyCareers #SomethingDifferent #ExcelerateYourCareer Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better If you need assistance or accommodation during the hiring process due to a disability, please contact us at accomodation@exceleratebrands.com. P lease note that we do not respond to application inquiries or resume submissions via this email address. PI118847284

West Hollywood, CA Princess Polly US - Marketing Established as an online force in the Australian retail scene, Princess Polly has delivered fashion-forward, trend-driven apparel and accessories for over 15 years. We are obsessed with creating the best customer experience available online and are committed to ensuring a speedy delivery so our customers can wear their picks this weekend! While already setting the pace in the industry and maintaining our market-leading position, in late 2018 we set up our Los Angeles office and tripled sales for the region within the first 12 months. Now a team of over 230 people globally, we are looking for the best and brightest to grow the Princess Polly brand in our US office located in West Hollywood! We are always on the hunt for incredibly talented individuals like YOU to join the Polly team. We're customer-obsessed, it's what drives us to always stay relevant. Our ideal you, is driven, a diva for on-trend fashion, is not just all talk about how quickly you can go but someone who can walk/run/sprint when needed, as we are a fast-paced business! If you can identify with our brand and vision don't waste another moment, submit your application today! POSITION SUMMARY The primary role of the Digital Marketing Director is to direct high-level digital initiatives, rapidly scale up the business across multiple markets. Working across five channels; paid digital, social, email, affiliate, and influencer marketing, you will bring together a best-practice, cutting and leading-edge digital strategy for the business to continue to scale. Managing a small agile US digital focused team here and collaborating with our creative and marketing teams in Australia, you will be working from our West Hollywood office as the Digital Marketing Director. You will be a key player in helping the business scale while you further develop your career at a very progressive online business. Are you a digital native or a nomad looking to come back into the hustle of a fast growing business? Are you excited about leveraging data and technology to enable and activate world class digital marketing campaigns? IF YOU ARE INTERESTED, THIS IS WHAT SUCCESS LOOKS LIKE AS OUR DIGITAL MARKETING DIRECTOR Within 2 months of starting - implement a 12-month plan for the US that is geared at rapidly expanding the businesses awareness and direct marketing Working with the team to roll out projects to facilitate and double revenue in the US in 2020 Manage a marketing budget and report on performance weekly and monthly. Suggest improvements and put forward recommendations for regular budget optimizations. COMMERCIAL AND EDUCATION REQUIREMENTS Bachelor's degree (B.A. or B.S.) required, or a related field. Minimum of 2 years in a Director level Experience leading a team 10+ years of marketing experience in digital media, marketing systems, or related technologies A deep understanding in Digital Marketing and Digital Media, including programmatic buying, paid & owned social, SEM, Email and other channels. Experience in consumer data collection platforms, such as Data Management Platforms, Customer Data Platforms and Tag Managers Experience in ad servers and media buying platforms (i.e., Google Campaign Manager, DV360, Google Ads, Facebook Ads, and others) Experience in product-based industries, whether B2C or B2B. Fast fashion or retail experience is ideally required Ideally experienced with Shopify Plus or similar Understanding of HTML, CSS, Javascript and Mobile App integrations. Experience managing vendors and 3rd party services Ability to communicate effectively with media, marketing, ad tech, and technical development teams. Ability to oversee multiple projects and prioritize team workload in a fast-paced environment. Results driven with excellent attention to detail. Strong communication, interpersonal, and organizational skills. PM19 We recognize that asking you to give 100% of yourself on daily basis, requires us to show you the love and offer a package that can only be described as best in class within the retail space today! · Amazing Employee Discount Program (40%) · Breakfast & Snacks Daily + All the Coffee, Tea, Water, & Soda You Can Drink · Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans · Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans · 401(k) Program (100% Match Up to 5% of Pay) · Individual & Team Based Leadership Development Programs · Positive Company Culture that Celebrates both Personal & Company Milestones · 15 Vacation Days + 5 Sick Days + 10 Holidays Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make a daily impact on a global business. You have the opportunity to pursue your passion and plan your own future as part of our team! What are you waiting for? Come experience something different and amazing in the retail space! #PrincessPolly #PollySays #PursueYourPassion #PrincessPollyCareers #SomethingDifferent #ExcelerateYourCareer Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better If you need assistance or accommodation during the hiring process due to a disability, please contact us at accomodation@exceleratebrands.com. P lease note that we do not respond to application inquiries or resume submissions via this email address. PI118847282

West Hollywood, CA Princess Polly US - Accounting + Finance Established as an online force in the Australian retail scene in 2010, Princess Polly has delivered fashion-forward, trend-driven apparel and accessories for over 15 years. We are obsessed with creating the best customer experience available online and are committed to ensuring a speedy delivery so our customers can wear their picks this weekend! While already being a global player, in late 2018 we set up a new Los Angeles-based office, in addition to operating an office and distribution centre on Australia's Gold Coast. We are looking for the best and brightest to join our global teams in order to grow the Princess Polly brand around the world! As Princess Polly's Senior Accountant you will participate in ensuring accuracy and timeliness of accounting, financial reporting and tax activities and implement controls, processes, and systems to enable the company to meet operational, reporting and audit requirements. Working from our West Hollywood office as the Senior Accountant you will be a key player in helping the business scale while you further develop your career at a very progressive online fashion technology retailer. IF YOU ARE INTERESTED, THIS IS WHAT SUCCESS LOOKS LIKE AS OUR SENIOR ACCOUNTANT: You will be responsible for accurate and timely month-end, quarter-end, and year-end close procedures for certain key balance sheets and income statement accounts (including preparing journal entries and account reconciliations, as well as performing flux analysis). Key areas of responsibility include cash, inventory, prepayments, undeposited funds and accruals. Maintain sub-ledger including reconciliation to the general ledger. Assist in the preparation of GAAP financial statements, including document preparation, data analysis, integrity validation and reconciliation processes. Collaborate with other functional areas of the Company to support the accounting close process and to drive OPEX trend analysis. Preparation of federal, state and local tax filings, as well as sales tax filings with external vendors. Develop, implement and maintain key policies and procedures for your area of responsibilities. Support the Financial Controller in enhancing the Company's existing accounting procedures and internal controls and seek opportunities to improve accounting operational efficiency and effectiveness. Prepare audit schedules that are requested by the auditors to support our annual audit. Support for ad-hoc projects as required. IF YOU ARE INTERESTED, YOU WILL HAVE: If you can accomplish the above, you've got what it takes. Realistically though, you will have: BS/BA Degree in Accounting or Finance, maybe even a Masters 5+ years accounting experience in a manufacturing environment and or at least 2+ of those years in a Senior Accounting function Proficiency in Microsoft Office: specifically Microsoft Excel Ex: Pivot Tables & V-Look Ups preferred Experience with Netsuite ERP software a plus Prior e-commerce experience is a plus We recognize that asking you to give 100% of yourself on daily basis, requires us to show you the love and offer a package that can only be described as best in class within the retail space today! · Amazing Employee Discount Program (40%) · Breakfast & Snacks Daily + All the Coffee, Tea, Water, & Soda You Can Drink · Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans · Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans · 401(k) Program (100% Match Up to 5% of Pay) · Individual & Team Based Leadership Development Programs · Positive Company Culture that Celebrates both Personal & Company Milestones · 15 Vacation Days + 5 Sick Days + 10 Holidays Aside from the amazing array of tangible benefits and perks, Princess Polly offers you the chance to make a daily impact on a global business. You have the opportunity to pursue your passion and plan your own future as part of our team! What are you waiting for? Come experience something different and amazing in the retail space! #PrincessPolly #PollySays #PursueYourPassion #PrincessPollyCareers #SomethingDifferent #ExcelerateYourCareer Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better If you need assistance or accommodation during the hiring process due to a disability, please contact us at accomodation@exceleratebrands.com. P lease note that we do not respond to application inquiries or resume submissions via this email address. PI118847289