About Us Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether its a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country. Role Summary As a Technical Support Specialist you will be responsible for providing Tier 1 support to our dealers and field technicians as a critical member of our Technical Services team. Responsibilities Monitor the Rapid Response network and applications proactively to ensure 24x7 availability Process dealer support calls and work closely with internal teams and 3rd party vendors to resolve service issues Perform root cause analysis within a ticketing system and incident response forms Provide technical support on the use of Rapid Response applications Participate in 24x7 on call rotation with team members Communicate effectively with internal and external customers Remain highly organized and detail oriented Maintain a sense of urgency when completing tasks Basic Qualifications Minimum (2) year degree or equivalent Military Service Ability to work in multiple systems concurrently while providing support services Proficient computer skills (i.e. Word, Excel, Ticket Systems, Web Applications) Preferred Qualifications Experience in the alarm industry including panel setup, configuration and signal management EOE Statement Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com. For technical support or questions regarding the Recruiting process, please contact by sending an e-mail jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify PI119183253
Apr 03, 2020
About Us Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether its a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country. Role Summary As a Technical Support Specialist you will be responsible for providing Tier 1 support to our dealers and field technicians as a critical member of our Technical Services team. Responsibilities Monitor the Rapid Response network and applications proactively to ensure 24x7 availability Process dealer support calls and work closely with internal teams and 3rd party vendors to resolve service issues Perform root cause analysis within a ticketing system and incident response forms Provide technical support on the use of Rapid Response applications Participate in 24x7 on call rotation with team members Communicate effectively with internal and external customers Remain highly organized and detail oriented Maintain a sense of urgency when completing tasks Basic Qualifications Minimum (2) year degree or equivalent Military Service Ability to work in multiple systems concurrently while providing support services Proficient computer skills (i.e. Word, Excel, Ticket Systems, Web Applications) Preferred Qualifications Experience in the alarm industry including panel setup, configuration and signal management EOE Statement Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com. For technical support or questions regarding the Recruiting process, please contact by sending an e-mail jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify PI119183253
Overview: Rapid Response is looking for Customer Service Representatives who are professional, patient, and caring. We provide you with an extensive 4-week paid training program in a structured team-oriented environment. This training will equip you with the necessary skillsets to handle emergency alarms, procedures, and protocols to protect life and property. Working as a Customer Service Representative on our team will be a rewarding position where you can make a difference and help someone every day. Responsibilities: We provide the training and knowledge to effectively handle security alarm emergencies for residential and commercial businesses Process inbound/outbound calls from customers and authority agencies Provide thorough customer service and support to our customers Follow protocols and procedures to maintain accurate quality assurance Maintain full knowledge of new policies and training materials Successfully complete all required training classes Qualifications: Associate degree from accredited College or equivalent Military experience Customer service experience preferred Proficient written and verbal communication skills Detailed-oriented, precise, and empathetic with a sense of urgency Ability to be licensed in all required areas Perks and Bonuses: Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Bilingual in Spanish - $1.00 p/h Fun Company events and giveaways Free gym membership Pizza Friday! About us: Rapid Response Monitoring is the leading provider of electronic security monitoring. Founded in 1992, we have been growing at a steady pace and occupy a state-of-the-art facility located in downtown Syracuse, New York. We opened our second location in Corona, California in 2015. Our companys mission is to protect life and property and our people are the key to our companys success. Rapids employees provide the very best service and protection available. Learn more at www.rrms.com/careers. #zr Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com. For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify PI119183248
Apr 03, 2020
Overview: Rapid Response is looking for Customer Service Representatives who are professional, patient, and caring. We provide you with an extensive 4-week paid training program in a structured team-oriented environment. This training will equip you with the necessary skillsets to handle emergency alarms, procedures, and protocols to protect life and property. Working as a Customer Service Representative on our team will be a rewarding position where you can make a difference and help someone every day. Responsibilities: We provide the training and knowledge to effectively handle security alarm emergencies for residential and commercial businesses Process inbound/outbound calls from customers and authority agencies Provide thorough customer service and support to our customers Follow protocols and procedures to maintain accurate quality assurance Maintain full knowledge of new policies and training materials Successfully complete all required training classes Qualifications: Associate degree from accredited College or equivalent Military experience Customer service experience preferred Proficient written and verbal communication skills Detailed-oriented, precise, and empathetic with a sense of urgency Ability to be licensed in all required areas Perks and Bonuses: Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Bilingual in Spanish - $1.00 p/h Fun Company events and giveaways Free gym membership Pizza Friday! About us: Rapid Response Monitoring is the leading provider of electronic security monitoring. Founded in 1992, we have been growing at a steady pace and occupy a state-of-the-art facility located in downtown Syracuse, New York. We opened our second location in Corona, California in 2015. Our companys mission is to protect life and property and our people are the key to our companys success. Rapids employees provide the very best service and protection available. Learn more at www.rrms.com/careers. #zr Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com. For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify PI119183248
Overview: Rapid Response is looking for Overnight Customer Service Representatives who are professional, patient, and caring. We provide you with an extensive 4-week paid training program in a structured team-oriented environment. This training will equip you with the necessary skillsets to handle emergency alarms, procedures, and protocols to protect life and property. Working as a Overnight Customer Service Representative on our team will be a rewarding position where you can make a difference and help someone every day. Hours: We have multiple overnight positions starting at 11:00 pm - 7:00 am Responsibilities: We provide the training and knowledge to effectively handle security alarm emergencies for residential and commercial businesses Process inbound/outbound calls from customers and authority agencies Provide thorough customer service and support to our customers Follow protocols and procedures to maintain accurate quality assurance Maintain full knowledge of new policies and training materials Successfully complete all required training classes Qualifications: Associate degree from accredited College or equivalent Military experience Customer service experience preferred Proficient written and verbal communication skills Detailed-oriented, precise, and empathetic with a sense of urgency Ability to be licensed in all required areas Perks and Bonuses: Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Bilingual in Spanish - $1.00 p/h Fun Company events and giveaways Free gym membership Pizza Friday! About us: Rapid Response Monitoring is the leading provider of electronic security monitoring. Founded in 1992, we have been growing at a steady pace and occupy a state-of-the-art facility located in downtown Syracuse, New York. We opened our second location in Corona, California in 2015. Our companys mission is to protect life and property and our people are the key to our companys success. Rapids employees provide the very best service and protection available. Learn more at www.rrms.com/careers. #zr Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com. For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify PI119183246
Apr 03, 2020
Overview: Rapid Response is looking for Overnight Customer Service Representatives who are professional, patient, and caring. We provide you with an extensive 4-week paid training program in a structured team-oriented environment. This training will equip you with the necessary skillsets to handle emergency alarms, procedures, and protocols to protect life and property. Working as a Overnight Customer Service Representative on our team will be a rewarding position where you can make a difference and help someone every day. Hours: We have multiple overnight positions starting at 11:00 pm - 7:00 am Responsibilities: We provide the training and knowledge to effectively handle security alarm emergencies for residential and commercial businesses Process inbound/outbound calls from customers and authority agencies Provide thorough customer service and support to our customers Follow protocols and procedures to maintain accurate quality assurance Maintain full knowledge of new policies and training materials Successfully complete all required training classes Qualifications: Associate degree from accredited College or equivalent Military experience Customer service experience preferred Proficient written and verbal communication skills Detailed-oriented, precise, and empathetic with a sense of urgency Ability to be licensed in all required areas Perks and Bonuses: Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Bilingual in Spanish - $1.00 p/h Fun Company events and giveaways Free gym membership Pizza Friday! About us: Rapid Response Monitoring is the leading provider of electronic security monitoring. Founded in 1992, we have been growing at a steady pace and occupy a state-of-the-art facility located in downtown Syracuse, New York. We opened our second location in Corona, California in 2015. Our companys mission is to protect life and property and our people are the key to our companys success. Rapids employees provide the very best service and protection available. Learn more at www.rrms.com/careers. #zr Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com. For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify PI119183246
Overview: Rapid Response is looking for Customer Service Representatives who are professional, patient, and caring. We provide you with an extensive 4-week paid training program in a structured team-oriented environment. This training will equip you with the necessary skillsets to handle emergency alarms, procedures, and protocols to protect life and property. Working as a Customer Service Representative on our team will be a rewarding position where you can make a difference and help someone every day. Responsibilities: We provide the training and knowledge to effectively handle security alarm emergencies for residential and commercial businesses Process inbound/outbound calls from customers and authority agencies Provide thorough customer service and support to our customers Follow protocols and procedures to maintain accurate quality assurance Maintain full knowledge of new policies and training materials Successfully complete all required training classes Qualifications: Associate degree from accredited College or equivalent Military experience Customer service experience preferred Proficient written and verbal communication skills Detailed-oriented, precise, and empathetic with a sense of urgency Ability to be licensed in all required areas Perks and Bonuses: Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Bilingual in Spanish - $1.00 p/h Fun Company events and giveaways Free gym membership Pizza Friday! About us: Rapid Response Monitoring is the leading provider of electronic security monitoring. Founded in 1992, we have been growing at a steady pace and occupy a state-of-the-art facility located in downtown Syracuse, New York. We opened our second location in Corona, California in 2015. Our companys mission is to protect life and property and our people are the key to our companys success. Rapids employees provide the very best service and protection available. Learn more at www.rrms.com/careers. #zr Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com. For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify PI119183241
Apr 03, 2020
Overview: Rapid Response is looking for Customer Service Representatives who are professional, patient, and caring. We provide you with an extensive 4-week paid training program in a structured team-oriented environment. This training will equip you with the necessary skillsets to handle emergency alarms, procedures, and protocols to protect life and property. Working as a Customer Service Representative on our team will be a rewarding position where you can make a difference and help someone every day. Responsibilities: We provide the training and knowledge to effectively handle security alarm emergencies for residential and commercial businesses Process inbound/outbound calls from customers and authority agencies Provide thorough customer service and support to our customers Follow protocols and procedures to maintain accurate quality assurance Maintain full knowledge of new policies and training materials Successfully complete all required training classes Qualifications: Associate degree from accredited College or equivalent Military experience Customer service experience preferred Proficient written and verbal communication skills Detailed-oriented, precise, and empathetic with a sense of urgency Ability to be licensed in all required areas Perks and Bonuses: Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Bilingual in Spanish - $1.00 p/h Fun Company events and giveaways Free gym membership Pizza Friday! About us: Rapid Response Monitoring is the leading provider of electronic security monitoring. Founded in 1992, we have been growing at a steady pace and occupy a state-of-the-art facility located in downtown Syracuse, New York. We opened our second location in Corona, California in 2015. Our companys mission is to protect life and property and our people are the key to our companys success. Rapids employees provide the very best service and protection available. Learn more at www.rrms.com/careers. #zr Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com. For technical support or questions regarding the Recruiting process, please contact us by sending an e-mail to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify PI119183241