Sonesta International Hotels
Charlotte, NC, USA
UTIES AND RESPONSIBILITIES: · Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. · Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants. · Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas. · Respond to guests’ requests such as in a timely and efficient manner. · Clean other designated areas such as public restrooms, storage rooms, and other public area spaces. · Report needed repairs or unsafe conditions to supervisor. · Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction. · Minimize waste of supplies and amenities within all areas of housekeeping. ·...