Michigan Farm Bureau
Lansing, MI, USA
FNOL Claims Representative US-MI-Lansing Job ID: 2026-8509 Type: Regular Full-Time # of Openings: 1 Category: Claims Farm Bureau Center Overview FNOL Claims Representative Objective To use outstanding customer service skills when taking new claims submitted to the First Notice of Loss (FNOL) Unit via telephone, website, and accord form from Michigan Farm Bureau and Great Lakes Agribusiness customers. Responsibilities FNOL Claims Representative Responsibilities Accurately capture the first notice of loss in a professional, empathetic, and courteous manner by fielding calls from policyholders, agents, attorneys and third parties. Engage in active listening with callers to confirm or clarify information. Set proper expectations for the caller by providing a high-level explanation of the claims process as determined by the complexity of the claim. Make decisions based on the facts presented whether to review the FB Auto Express triage point...