Equifax, Inc.
St. Louis, MO, USA
As an Unemployment Claims Specialist, you will be responsible for providing the initial response to unemployment claims submitted by state unemployment agencies. Your tasks will include screening, analyzing, and accurately recording claim-related documents within predetermined time limits. Additionally, you will be expected to update internal systems and manage corresponding email and fax communications. What you'll do Analyze unemployment claims and questionnaires via SIDES, state websites, and scanned mail copy. Determine best course of response to send to client for request based on SLA's with clients, state instructed deadlines and internal practices. Consult with state adjudicators to provide timely and accurate information on claims and questionnaires. Answer phone calls and provide responses to state agencies on needed information regarding claims filed. Construct information requests from state agencies to go directly to clients. Adhere to all state...