Medline Industries, Inc.
Libertyville, IL, USA
Job Summary Under direct supervision, provide customer service support to customers and sales representatives. Answer incoming calls from members with inquiries on product orders, assist navigating member portal, resolve member concerns. Job Description Responsibilities: Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone. Maintain record of calls and note customer's records as necessary to maintain consistency in service. Place orders, track shipments, and ensure orders are shipped on-time. Follow-up with customers as needed to get clarification on orders. Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs. Review customer's service needs and refer to other service departments for follow up as needed. Qualifications: Education: High school diploma or equivalent. Certification /...