$50,000 - $65,000 yearly
SafeTouch Security
Jacksonville, FL, USA
Inside Sales & Quality Supervisor SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation. Job Summary : The Inside Sales and Quality Supervisor is responsible for maintaining high standards of sales quality through call monitoring, deal coaching, and performance optimization. This role focuses on ensuring sales excellence through quality assurance, script compliance, and individualized deal coaching to drive conversion rates and customer satisfaction. Duties and Responsibilities: Review and evaluate recorded sales calls to ensure adherence to approved talk tracks and scripts. Monitor live calls to provide real-time feedback and coaching opportunities. Assess call quality metrics including tone, pace, objection handling, and closing techniques. Identify patterns in successful and unsuccessful calls...