American Broadband
Blair, NE 68008, USA
Position Purpose/Summary The Provisioning Specialist is committed to providing the highest quality of service to the communities, customers, and employees we serve and is dedicated to fulfilling our customers’ needs by initiating and tracking all orders for circuits, lines, porting, and any other associated service(s). Primary Duties & Responsibilities Monitors status of dispatched trouble tickets, service orders and cable locate for timely completion as directed by the Supervisor. Research service history for preparation of line administration. Familiar with the types of switches and software used in each exchange and the processes for accessing and completing programming in each. Performs troubleshooting and research in order to complete programming changes in the switch. Serves as a liaison and resource to Operations and Customer Service. Maintains accuracy of plant facility records by updating circuit and cable records, contacting technicians...