United Nations Federal Credit Union
New York, NY, USA
Proactively increase member satisfaction and loyalty by identifying and implementing actionable plans to deliver a positive, meaningful member experience across all interactions within the scope of Global Cards Solutions. This position is hybrid. NYC Salary Range - $110,210 - $150,000 annually; compensation is commensurate to geographic location. Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. Develop and implement member and employee experience strategies that focus on product design and delivering an optimal experience for Global Cards Solutions. Monitor the activities of the GCS Member Experience team to ensure compliance with acceptable standards of service. Develop and manage journey maps for the different lifecycle stages of the member. Identify pain...