Cigna
Bloomfield, NJ, USA
As a Technical Writer/Technical Training Lead Analyst on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content. In this role, you will make an impact on our pharmacy patients and the organization as a whole by: Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc. Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations contact centers Working with a variety of departments and related business owners/approvers to identify process,...