ScottMadden, Inc.
Atlanta, GA, USA
JOIN OUR TEAM AS A SENIOR IT & CLOUD OPERATIONS ANALYST IN OUR ATLANTA OFFICE
The Sr. Analyst, IT ensures the stability, security, and efficiency of ScottMadden's technology environment. This hands-on role supports daily operations across cloud infrastructure, endpoint and identity management, automation, and collaboration systems, with minimal on-premises infrastructure. The position emphasizes automation, proactive cloud administration, and service reliability across Microsoft 365 and Azure environments. The Sr. Analyst also helps expand and mature the firm’s Azure capability—supporting administration, cost management, and pilot efforts in analytics, storage, and AI services.
WHAT YOU’LL DO
IT Service Management (ITSM)
Manage and triage the firm's ITSM to ensure timely resolution of service requests and incidents, escalating to the firm's MSP as appropriate.
Track recurring issues to identify patterns, improve processes, and support automation and...