$25.00 hourly
Brooksource
Frankfort, KY, USA
*Job Title:* IT Help Desk Technician (Tier 2) *Location:* Frankfort, KY (40601) *Workplace Type*: 100% Onsite Employment Type: Long-term Contract *Pay*: $25/hr *Job Description:* We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for a *Tier 2* *Help Desk Technician* opportunity. These candidates will be responsible for a range of tasks, including *troubleshooting*, managing *hardware requests*, and providing *user guidance*. _*Responsibilities*_*:* * *Advanced Troubleshooting:* Solve more complex system problems, like software bugs or data issues. * *User Training:* Teach users how to work with more advanced features and write simple guides. * *Problem Analysis:* Figure out what’s causing recurring problems and help fix them. * *Collaboration:* Work with the Tier 3 team and system administrators to solve issues and improve the system. * *Documentation:* Keep system help articles and troubleshooting guides up to date....