KEMBA Financial Credit Union
Columbus, OH, USA
Title: Interactive Teller
Reports to: Interactive Teller Supervisor
Supervises: None
Status: Non-Exempt
Objective
The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs.
Duties and Responsibilities
Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to
Deposits, Withdrawals and Payments
Account information
Share Drafts
Share Certificates
Money Markets
IRA’s
Share and Lending Rates and Terms
Shared Branching
Monitor transactions to avoid losses to Member and KEMBA from fraud
Identify and recommend new and alternative services to Members that will...