Canon Solutions America, Inc.
Melville, NY, USA
Representative, Fleet Supp II (Desktop Support) US-NY- Job ID: 32396 Type: Full-Time # of Openings: 1 Category: Product Support NY - Northeast-MS About the Role Front line phone agent - Performs ticketing, supports validation, escalation and ticket closure activity. Most work is semi-routine but also has established experience in handling out of the ordinary tasks. Your Impact - Represents the organization to customers by providing information, responding to inquiries or support request resolution. - Fulfills inbound customer requests related to asset management, supplies fulfillment, service dispatch and other customer service related requests. - Performs basic non-queue support activities including customer contact verifications and asset clean-up activities. - Follows assigned procedures and escalates any issue outside of the ordinary. - Understands and executes against standard operating procedures and client special requirements. - Performs some...