AGS, LLC
Hartford, CT, USA
AGS, LLC Job Overview As the Interactive Gaming Operations Manager, you will be a key player in ensuring the seamless operation and success of our interactive gaming products. You will work closely with cross-functional teams, helping to deliver games to market and supporting our partners once games go live. Your role will be pivotal in coordinating efforts across departments and fostering a collaborative environment to meet our gaming objectives. Responsibilities: Process optimization - Continuously assess and improve operational processes to increase efficiency, scalability, and overall quality of service. Customer Support - Providing level 2 support to customer support team, assisting them in dealing with customer queries (e.g., Respond and resolve customer inquiries quickly and effectively through the instant messaging system, Ticketing system and email.) Project Management - Oversee the launch of new games and updates,...