4 helpdesk support specialist level ii jobs found

Job Summary: The Helpdesk Support Specialist Level II will provide IT support to practices remotely and/or onsite. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Role and Responsibilities: Install and configure hardware and software Respond to tickets in accordance with SLA guidelines Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Respond in timely manner to requests and issues Resolve support tickets Repair and replace equipment as needed Provide remote (and possibly on-site) support to end users Assist in AV setups as needed for meetings Assist new hire training for basic IT needs Set up accounts and workstations for users Heavy use of Windows, Mac OS, and IOS devices Troubleshoot and basic configuration of networking hardware (routers, switches, APs) Basic account management in...

Job Summary: The Helpdesk Support Specialist Level II will provide IT support to practices remotely and/or onsite. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Role and Responsibilities: Install and configure hardware and software Respond to tickets in accordance with SLA guidelines Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Respond in timely manner to requests and issues Resolve support tickets Repair and replace equipment as needed Provide remote (and possibly on-site) support to end users Assist in AV setups as needed for meetings Assist new hire training for basic IT needs Set up accounts and workstations for users Heavy use of Windows, Mac OS, and IOS devices Troubleshoot and basic configuration of networking hardware (routers, switches, APs) Basic account management in...

Job Summary: The Helpdesk Support Specialist Level II will provide IT support to practices remotely and/or onsite. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Role and Responsibilities: Install and configure hardware and software Respond to tickets in accordance with SLA guidelines Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Respond in timely manner to requests and issues Resolve support tickets Repair and replace equipment as needed Provide remote (and possibly on-site) support to end users Assist in AV setups as needed for meetings Assist new hire training for basic IT needs Set up accounts and workstations for users Heavy use of Windows, Mac OS, and IOS devices Troubleshoot and basic configuration of networking hardware (routers, switches, APs) Basic account management in...

Sev1tech, Inc. ID: 2023-7478 Type: Full Time W/Benefits Ret Match Location: US-VA-Yorktown Security Clearance: Secret Overview/ Job Responsibilities Sev1Tech is looking for a Help Desk Specialist for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) project based out of Yorktown, VA. This mission critical roll supports the Customer Fleet Support Center (CFSC) / OIS Retail Partial Connectivity (RPC) and Alteration Install Team (AIT) as well as the Customer Support Center (CSC). OIS Help Desk Specialists are responsible for the IT-related service requests, and the service incidents and problems for the customer's IT business and mission-focused systems. The Help Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Primary Responsibilities: The Help Desk Specialist's primary responsibilities include: Assisting customers with all Tier I (and some Tier II)...