Bentley University
Waltham, MA, USA
Position Title: Help Desk Coordinator II Req ID: R0005599 Location: Waltham, MA Description: Job Description Summary The Bentley IT Help Desk Coordinator II is an in-person, onsite position (not remote or hybrid) that provides IT support at Bentley University at the IT Help Desk for computers and mobile devices. Support is provided over the phone, through ServiceNow tickets, email, remotely, in-person and occasionally in faculty/staff offices and classrooms. This role supports Faculty (including VIPs), Staff, Students, Alumni, Emeritus, parents, incoming students, colleagues and others. This position works closely with the Faculty/Staff desktop support team, the Academic Technology Center, Systems, Networking, Cybersecurity and the Database Administration teams in testing and troubleshooting enterprise and application specific upgrades, enhancements and new deployments. Work Schedule: Monday - Friday 7:30am - 3:30pm. Essential Functions: Answer...