United Nations Federal Credit Union
New York, NY, USA
Assists in the overview of daily member interaction activities of the Global Cards Solutions department, including telephone, mail and email channels. Works directly with members to resolve all credit and debit card fraud or dispute claims. Under supervision, develops and maintains a close working relationship with all vendors and processors to ensure optimal member access and services. Assist with the monitoring of incoming email queues to ensure completion by staff in an accurate and efficient manner, as well as meeting all Regulation E and Z timing requirements, and act in accordance with VISA chargeback rules. Due to regulatory requirements, accountabilities require timely and accurate execution to ensure mutual resolution for UNFCU and the member. Handles escalated member issues related to fraud or dispute transaction claims. Demonstrates understanding of processing of both fraud and disputes for both debit and credit. This position is hybrid. NYC Salary Range -...