Palo Verde Hematology
Litchfield Park, AZ, USA
This position is responsible for performing secretarial, reception, and initial patient needs assessment functions. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, financial counseling, billing, scheduling patients, paperwork completion, basic explanation of procedures, making of appointments, and conducts registration. Explains and obtains signatures on forms such as registration, medical history, HIPAA, Financial Agreement and Surgical/Procedure Consents. Receives referrals from physicians, obtains authorizations and calls insurance plans for verifications. At time of service is able to receipt cash and record accurately as well as enter charges and perform charge reconciliation. Answer telephone calls from external as well as internal customers with professionalism and care. Utilizes special knowledge, judgment and skills necessary to provide above average customer/patient care. Essential Functions...