AltaMed Health Services
Montebello, CA, USA
AltaMed Health Services We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Customer Support Representative I US-CA-Montebello Job ID: 2023-16560 Type: Regular Full-Time # of Openings: 1 Montebello MSO Overview Under the direct supervision of the Customer Support Center Supervisor, the Customer Support Representative I (CSR) is the front-line support to members, member advocates and providers. The CSR I provide superior customer service to all incoming callers while assisting with their inquiries and requests. Calls include but are not limited to eligibility verification, authorizations status, PCP changes, appeals and grievances, claims status and requests for EOBs. CSRs I are expected resolve and/or escalate inquiries/requests and document each call...