Freedom Mortgage
Evesham, NJ, USA
Freedom Mortgage Marlton, New Jersey, United States of America Mortgage Servicing JR100661 Full time Summary: The Agent, Customer Success will support FMC’s Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security. Essential Job Duties and Responsibilities include: Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering...