$75,000 - $90,000 yearly
L.N. Curtis & sons
Walnut Creek, CA, USA
L.N. Curtis & Sons Description: The position of Customer Service Manager , located in Walnut Creek, CA, manages the overall customer service of the branch to continually and simultaneously achieve overriding objectives. This is a customer service position which requires knowledge of, or the ability to learn the Emergency Responder Equipment market. Customer Service Managers & Customer Service Representatives work closely with the Outside Sales Team and are expected to build lasting customer relationships. The successful candidate will work to further develop and formulate the skills, knowledge, and abilities needed to support the heroes that serve our communities. Duties and Responsibilities to include: Manage customer service team members and maintain an orderly workflow according to customer priorities. Assess and monitor daily ERP transactions with a focus on accuracy, urgency, follow through and issue resolution. Monitor the contact between customers...