DHL eCommerce
Weston, FL, USA
DHL eCommerce Equal Opportunity Employer/Disability/VET Location: Remote Office SUMMARY: Responsible for managing activities of the Customer Service Holds team by setting goals for performance and deadlines in ways that comply with the department's strategy. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitoring employee productivity and providing constructive feedback and coaching. Improve the customer experience through timely and accurate resolution of our shipment exceptions through Standard Operating Procedure (SOP) compliance, training consistency and process improvements. Provide on-site support to Operations for shipment holds, damaged packages and shipment returns. ESSENTIAL DUTIES AND RESPONSIBILITIES: Implement and coordinate customer service policies and procedures as outlined by customer service management. Direct the activities of the Customer Service Holds team to ensure proper and expeditious...