Excellus Health Plan Inc.
Rochester, NY, USA
Job Description: Summary The LTC Customer Service Representative resolves customer inquiries via telephone, mail, fax, and email concerning, but not limited to, policy benefits, claim payments, benefit reductions and billing. The LTC Customer Service Representative provides service for customers and business partners while responding in a professional, efficient, and timely manner to resolve issues and enhance customer satisfaction. Essential Accountabilities: All Levels • Provides service among the customers and business partners while responding in a professional, efficient, and timely manner to enhance customer satisfaction. Must exercise tact, patience, and professionalism always in responding to internal/external customers. • Documents, researches, interprets, and responds to inquiries from internal and external customers, and business partners concerning our products, services, and policies in accordance with HIPAA and other legislative requirements. • Utilizes...