ATR Arena Technical Resources
Wells Branch, TX, USA
Job Description Title: Computer Support Specialist Location: Austin, TX Citizenship/Clearance Requirement: US Citizen with an active Secret Clearance required. This position supports a government contract The Computer Support Specialist assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Provides assistance to users and organizations using computer software or equipment. Properly diagnoses problems and guides users through problem resolution. Sets up, image or repairs computer equipment and related devices. Trains users to utilize new computer hardware or software, including printing, installation, word processing, and email. Responds to phone, web, fax and email requests for assistance using remote tools and automated trouble ticketing system. Makes site visits to provide touch labor. Provides account management. Essential Duties and Responsibilities: (Not listed...