Westborough Operations Center
Northborough, MA, USA
Overview This customer facing role provides a smooth and efficient onboarding experience to new and existing commercial customers in support of the goal of providing excellent customer service. This role provides technical and operational support for issues related to Cash Management products and services. Responsibilities Leads all aspects of onboarding a new client or adding a new service to an existing client. Implements new cash management services for commercial clients, including software installations and training, either at the customer site or remotely. Provides engaging, interactive and comprehensive product training for customers. Tailors training to client needs, including refresher training or proactive outreach. Training focuses on advanced features of Business Online Banking such as Remote Deposit Capture, ACH and Wire Origination and Positive Pay. Creates detailed and customized documentation packages for new to bank customers or those...