Ohio Oral and Facial Surgery
Akron, OH, USA
Role and Responsibilities The Patient Implant Care Coordinator will greet patient, answer phones, schedule appointments and provide cost estimate and collect patient financial responsibility. The Patient Implant Care Coordinator will also manage the doctors schedule and any communications with patient and referring offices. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. Updates and maintains patient insurance information. Maintains doctor schedule to ensure efficient use of the doctor’s time. Partners with clinical team to ensure excellent patient experience. Adheres to deadlines and prioritize work against the patient schedule. Collects payments from patients in an effective and professional manner. Understands doctor treatment recommendations and develops treatment plans from diagnosis. Effectively communicates...