Usb (Union Savings Bank)
New Fairfield, CT, USA
The Bilingual Senior Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities. Bilingual candidates fluent in English and Spanish or Portuguese is required. Customer Service Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand Put the customer first by promptly acknowledging their presence Handle transactions accurately and efficiently, respecting customers’ time Maintain the highest levels of confidentiality and privacy of customer information Respond to or refer customer concerns to supervisors as appropriate. If follow up is required, set clear customer expectations and deliver as promised Maintain a positive outlook and demeanor at all times Focus directly on the customer, if working on another project quickly put...