The Panther Group
Sunderland, MA, USA
The Panther Group is seeking REMOTE Bilingual Member Service Representatives for our client in the Worcester, MA area . Eligible candidates must live within a driving distance of the of the Worcester, MA. ***Must have 1 year of call center experience working in a remote environment*** RESPONSIBILITES Receive incoming calls to address concerns and utilize the tools and resources the company has provided to assist in providing resolution and / or additional resources for callers. Ability to navigate through the tools and resources and stay on script when assisting callers. Demonstrate professionalism while dealing with external callers and internal teammates. REQUIREMENTS: MUST have at minimum of 1 year of experience in a similar role MUST have previous experience working remote Prefer bilingual candidates that are fluent in English and Spanish Ability to train for at least 6 weeks with no time off requested granted Medical terminology knowledge is a plus...