Nemours
Wilmington, NC, USA
Nemours is seeking a PSR II to join our Nemours Children's Health team in Wilmington, DE. The primary function of the Patient Service Rep II is to provide clerical support to the various clinics. This support will include receptionist functions, scheduling walk-in appointments, confirmation and pre-registration, and statusing clinic appointments. Essential Responsibilities: 1. Greets patients and families at the clinical setting in a caring/professional manner. 2. Completes the front desk function at the module. 3. Establishes and maintains a professional demeanor by maintaining tact, understanding and confidentiality when dealing with patients, team members, health practitioners and the public. 4. Confirms referrals/authorizations for the days' visit. Assists in obtaining authorization for ancillary services needed at the time of treatment. 5. Collects co-pays and any past due balances, and reconciles money at end of shift. 6. Monitors and ensures patient safety,...