Highland Rivers Health
Canton, OH
There is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities. Are you ready to make a Difference? JOB SUMMARY :The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility. Duties and Responsibilities include: Must be customer service oriented Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures Schedule, reschedule and cancel appointments as needed Return all telephone messages in a timely manner Provides information on HRH programs Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner If...