15 customer service jobs found

Retail Lending Loan Processing Manager US-MA-Westborough Job ID: 5723 Type: Full Time # of Openings: 1 Category: Retail Lending - Retail Lending Operations Westborough Operations Center Overview The Retail Lending Loan Processing Manager is responsible for the service that is provided to the bank's consumer and residential loan borrowers throughout the processing of their request, and ensuring that established customer service, loan quality, profitability and compliance standards are adhered to. Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. Responsibilities Assists in the overall management of the Retail Lending Operations Department, including the processing, underwriting and closing functions. Participates in the division planning and goal-setting process, helps to establish priorities and objectives and assists in the development of strategies to achieve...

Branch Manager II US-MA-Westford Job ID: 5724 Type: Full Time # of Openings: 1 Category: Community Banking - Tellers/CSR/Branch Management Westford Branch Overview It is the responsibility of the Branch Manager II to represent Middlesex Savings Bank to the public and to their employees, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer and employee experience, development of staff, achievement of operational excellence, achievement of performance goals, solid decision-making, and a commitment to the success of the Bank and of their team. The Branch Manager II oversees a small, medium or large size branch, ensuring that the branch functions in an effective and efficient fashion. They manage staff and schedules, coordinate and delegate work assignments; develop and support branch service and sales goals, and assist staff in meeting those goals; conduct a wide array of customer transactions; and recommend product and...

Team Leader US-MA-Boston Job ID: 2026-7274 Type: Regular Full-Time # of Openings: 1 Category: CUSTOMER SUCCESS Remote - United States Responsibilities The Team Leader role is responsible for oversight and management of a team of Customer Success Center Engineers. Monitor calls for quality, provide performance coaching and feedback. Track attendance and performance of team and individuals. Assign work to team members and make them accountable for their work. Provide input into performance management and terminations. Assist in performance ratings of team members at year end. Manage the queue of calls to ensure service levels are maintained. Implement Process Improvements for Team. Recognize, evaluate and identify areas for improvement. Resolve participant escalations/issues without further escalation by providing superior customer service. Other: Interviewing candidates, providing input on hiring, training, client meetings, client tours,...

Location: Agawam, MA FLSA Status: Exempt As the Project Manager, you will be responsible for the end-to-end delivery of acoustical projects, from initial submittals and engineering to fabrication, logistics, and installation coordination. You will also lead and guide a team of estimators, ensuring that takeoffs, pricing, and bid proposals are accurate and aligned with the contract scope, manufacturing capabilities, and production economics. This role requires a blend of planning, coordination, and estimation skills to successfully manage projects and collaborate with internal teams, owners, architects, suppliers, and channel partners. You will serve as the primary point of contact for all project-related communications, providing updates on milestones, creating monthly reports, and managing project schedules. The position reports to the Inside Sales Manager and is based in Agawam, MA. Project Management Responsibilities: Leadership and Team Management Lead and manage...

Position Title: Architectural Project Manager Requisition Id: 1693 Worker Category: Full Time Location: Agawam, MA, US Salary Range: $70,000.00 To $90,000.00 Annually Job Description: Location: Agawam, MA FLSA Status: Exempt As the Project Manager, you will be responsible for the end-to-end delivery of acoustical projects, from initial submittals and engineering to fabrication, logistics, and installation coordination. You will also lead and guide a team of estimators, ensuring that takeoffs, pricing, and bid proposals are accurate and aligned with the contract scope, manufacturing capabilities, and production economics. This role requires a blend of planning, coordination, and estimation skills to successfully manage projects and collaborate with internal teams, owners, architects, suppliers, and channel partners. You will serve as the primary point of contact for all project-related communications, providing updates on milestones, creating monthly...

Job Description Summary The Executive Assistant provides complex and extensive administrative and professional support to the Vice President, Student Affairs and Dean of Students and the Assistant Vice President/Dean of Campus Life. This role manages business operations, facilitates workflow, and oversees access to the VP and AVP; develops systems and procedures to support special projects, reports, and presentation materials; and coordinates highly visible meetings and events. The position also supports divisional operations by coordinating scheduling for divisional events and leadership meetings, managing the divisional email account, and ensuring effective communication and information flow across the division. Additionally, the role assists with parent communications, both individual and collective, as well as broader divisional communication efforts. Essential Duties Administrative Management: Assist in the preparation of analysis, reports and presentations...

Territory Account Executive (TN/AL) US-TN-Boston Job ID: 2026-7193 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - TN/AL Company Overview NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to...

Business Development Manager (HP Poly) US-MA-Boston Job ID: 2025-7133 Type: Regular Full-Time # of Openings: 1 Category: MARKETING Remote - Boston Area Responsibilities Position Overview: The Business Development Manager (BDM) for HP Poly serves as a dedicated growth leader responsible for driving HP Poly hardware, software, and service sales across NWN’s customer base. Acting as the bridge between HP Poly and NWN, this role is accountable for developing joint go-to-market strategies, accelerating sales enablement, and ensuring mutual success in delivering world-class Visual Collaboration, Managed Devices, and Unified Communications solutions. The ideal candidate is a motivated, relationship-driven professional who thrives in a fast-paced environment, understands the IT/AV ecosystem, and can translate vendor strategy into field execution to achieve aggressive growth targets. Key Responsibilities Strategic Growth: Develop and execute HP Poly sales...

Commnet Job Profile Summary The Government Program Manager will be responsible for managing activities along two paths: manage the company’s day-to-day government program compliance activities focusing on federal and state funding programs and grants, and drive enhanced program implementation and compliance excellence in streamlining filings and reports. The Government Program Manager with work with a collaborative, solutions-focused approach. The successful candidate will possess excellent communication and interpersonal skills, adaptability, analytical skills, and a mature professional attitude. The successful candidate must also possess experience in federal USF program compliance within the telecommunications industry (High Cost, E-Rate, RHC, Lifeline) as well as experience with broadband grant programs and requirements. Duties and Key Responsibilities (including but not limited to) Act as the day-to-day internal point of contact for program management, supporting...

Description: Overview We are seeking a technically curious, self-directed Technical Writer to create clear, practical documentation for customers, field teams, and internal stakeholders. This role focuses on user manuals, troubleshooting guides, service documentation, and training materials. The ideal candidate can quickly learn complex systems, translate technical concepts into actionable content, and bridge the gap between engineering and end users. This is a highly autonomous role requiring independent information gathering, effective collaboration with engineering, and full ownership of documentation. It is not focused on deep engineering specs, but on delivering usable, real-world technical content. Responsibilities Develop and maintain high-quality documentation, including: User manuals and installation guides Troubleshooting and diagnostic documentation Service and maintenance procedures Knowledge base articles and FAQs Create training-oriented content that...

Senior Credit Analyst I US-MA-Natick Job ID: 5726 Type: Full Time # of Openings: 1 Category: Credit Administration - Other Natick Summer St. Administration Center Overview Performs commercial credit analysis and recommends appropriate credit structure on more complex credit relationships in conformance with established policies, procedures, and objectives. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Responsibilities The Senior Credit Analyst works with department management for training. The Senior Credit Analyst will expand their knowledge base on spreading financial statements and preparing cash flow analyses for complex businesses and transactions. Training will also expand their knowledge base on analyzing financial statements and providing interpretive analysis for use in loan decision making. With little supervision by department management,...

Territory Account Executive (SLED) US-MA-Boston Job ID: 2026-7190 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Boston Area Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation activities to support...

Territory Account Executive - Mid-Atlantic US-MA-Boston Job ID: 2026-7243 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Mid-Atlantic Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN Carousel’s key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN Carousel’s key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation...

Territory Account Executive US-MA-Boston Job ID: 2026-7302 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Texas Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation activities to support customer growth....

Territory Account Executive (Michigan) US-MA-Boston Job ID: 2026-7278 Type: Regular Full-Time # of Openings: 1 Category: SALES Remote - Mid-West Responsibilities The Territory Account Executive role is best described as requiring a Sales hunter mentality and is primarily responsible for generating new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Additionally, the Territory Account Executive is responsible for maintaining and growing existing customer relationships within their territory. Essential, key job responsibilities for this role include, but are not limited to: Services existing clients in territory and generate new customer relationships through the sale of NWN's key offerings within a specific geography or vertical market. Meet or exceed the assigned annual quota (typically between $500K - $1M). Participate in business development/demand generation activities to support...