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Requisition ID: req10231 Job Title: Claim Associate Number of Openings: Ongoing Job Category: Para-Professional/Support Employment Type: Regular Full-Time Shift: Any/All Weekends: Both Location: Dupont, WA One Company…Many Careers! A Day In The Life Of A Claim Associate Our Claim Associates help our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our Claim Associates are committed to helping our customers and claimants through the claims process and making that process as easy as possible. As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. The Claim Associate role includes answering inbound calls as well as making outbound calls to customers and claimants. Some of our Claim Associate positions require state licensing while maintaining continuing education requirements. This includes successfully completing all applicable licensing exam(s), and background checks required of various states. This is a must in order to maintain employment! If state licensing is required, licensing will be part of the training curriculum and fees paid by the employee to obtain the licenses are reimbursed. What We Are Looking For: Our rock star employees successfully complete all required training in order to provide a remarkable customer experience by demonstrating the following skills: Communicates clearly, professionally and empathetically on every interaction Knows where to find answers helping the customer or claimant understand what will happen next Handles multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative team environment Thrives on accountability to your team, your work and your schedule! What You Can Expect Our claims team supports our customers 24 hours/7 days a week. Our team members work in a shift environment that includes irregular hours, weekends, and holidays based on workload and job requirements. Schedules may change based on business need. You will be asked to provide your shift availability during the application process. Starting pay of $17.75/hour for most roles. Merit reviews are conducted annually and may include performance-based pay increases as well as a bonus based on company results Selected candidates will participate in mandatory training that is paid at the same hourly rate as after training! Training schedules will vary based on shift and role. The training continues beyond day one as well. Next Steps: Competitive candidates may be invited to participate in pre-employment testing and/or the interview process. You might be considered for multiple Claim Associate openings. This is where the excitement begins! What's In It For You Competitive Benefits, Pay and Bonus Potential: Who doesn't want money, right? Volunteer: Get involved and give back to the community! Tuition Reimbursement: We have partnerships with local community colleges and help with educational expenses A Learning Culture: Mentoring, Professional Designations, Employee Development, Wellness Initiatives and more! 401k Plan and FULLY FUNDED PENSION: This is kind of a BIG deal! Dress Code: We trust our employees to dress for their day. That's right, we trust you... We embrace Diversity and Inclusion--It's simply the right thing to do! Learn more about our benefits at State Farm Careers! We are not just offering a job but a meaningful career! We're here to help life go right® Come join our passionate team! Additional Details: Complete all applicable training Fulfill state licensing and continuing education requirements as applicable Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objects Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars May be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates HOURS OF OPERATION: Depending on the customer time zone and employee office location, employee shifts may fall outside of standard business hours. Employees may be expected to work in a shift environment including irregular hours, weekends, and holidays based on workload and job requirements. Employee work schedules may change based on business needs. LICENSING: Selected candidates may be required to fulfill appropriate state licensing and continuing education requirements. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). Failure to do so may result in termination. TRAINING: Selected candidates must be available for mandatory, paid training, Monday through Friday, 8:00am to 4:30pm. Toward the end of training, employees will receive their regular, assigned work schedules. Training location may differ from physical office location. TELEPHONE MONITORING: Positions are subject to telephone monitoring and/or recording for quality assurance and training purposes. SALARY: Subject to complexity of the openings along with your knowledge, skills, and experience. #LI-MV1 PM18 PI114535346

One Company…Many Careers! Claim Associate Claims careers at State Farm® fill your days with amazing and challenging opportunities to help people. The team is larger than any other department at State Farm, even so, everyone's contributions make a difference in the lives of others. There are so many different roles in Claims, so you'll likely find a spot to fit your skills and work style. From being the first point of contact for handling new claims, to digging in to research and investigate the more complex ones, you can find a role that keeps you challenged and motivated. By applying to this opening you are being considered for multiple Claim Associate openings. A Day In The Life Of a Claim Associate - req10000 Complete all applicable training Fulfill state licensing and continuing education requirements as applicable Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objects Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars May be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates Our campus is conveniently located on Tempe Town Lake in close proximity to the transit & Downtown Tempe. We Are Looking for Candidates With Familiar with using a computer and be able to type, Active Listening, Attention to Detail, Communication Customer Service Experience Adaptability, Customer Focus, Self-Improvement, Teamwork What You Can Expect HOURS OF OPERATION: Depending on the customer time zone and employee office location, employee shifts may fall outside of standard business hours. Employees may be expected to work in a shift environment including irregular hours, weekends, and holidays based on workload and job requirements. Employees' work schedules may change based on business need. LICENSING: Selected candidates may be required to fulfill appropriate state licensing and continuing education requirements. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). Failure to do so may result in termination. TRAINING: Selected candidates must be available for mandatory, paid training, Monday through Friday, 8:00am to 4:30pm. (Note: Times may differ based upon hiring area). Toward the end of training, employees will receive their regular, assigned work schedules. Training location may differ from physical office location. TELEPHONE MONITORING: Positions are subject to telephone monitoring and/or recording for quality assurance and training purposes. SALARY: Subject to complexity of the openings along with your knowledge, skills and experience but starting at $15.50/hour. Bilingual English and (Spanish/Korean/Cantonese, etc.) reading and writing proficiency at an advanced level may be required for some positions. Some positions may be eligible for a sign on bonus up to $1000. Next Steps: Competitive candidates may be invited to participate in pre-employment testing and/or the interview process. This is where the excitement begins! What's In It For You Competitive Benefits, Pay and Bonus Potential: Who doesn't want money, right? Volunteer opportunities: Get involved and give back to the community! Tuition Reimbursement: We support opportunities for you to learn and grow! A Learning Culture: Mentoring, Professional Designations, Employee Development, and more! 401k Plan and FULLY FUNDED PENSION: Yes, both. This is kind of a BIG deal! Dress Code: We trust our employees to dress for their day. That's right, we trust you... Free covered garage parking - keep your car cool in from the blazing sun! We embrace Diversity and Inclusion: We are one team and it is simply the right thing to do! Learn more about our benefits at State Farm Careers! We are not just offering a job but a meaningful career! We're here to help life go right® Come join our passionate team! _____________________________________________________________ Employment Type: Full-Time and Part-Time shifts available Shift: Any/All Weekends: Both #LI-MV1 PM18 PI114162717