19 jobs found

Description: This position may be located either in the Cleveland/Akron Ohio-area or the Philadelphia-area. • Ensure customer requirements are administered as applicable within the customer service team • Own and manage key accounts for the business • Review customer complaints with the operations and distribution management and/or carriers • Ensure customer initiatives, special processes, data requests are fulfilled consistently, timely, and without impact to the daily work processes • Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction • Ensure customer and company initiatives are deployed and requirements are fulfilled as requested • Serve as escalation point for critical customer service issues and resolution • Manages and develops customer service staff • Ensure training program administered and identify additional training areas for development of staff • Ensure company policies are communicated, administered, and enforced • Ensure employee performance reviews are completed as required • Report on key support areas for customer performance • Develop/implement corrective action plans as necessary • Coordinate with operations management value-added services as required by customer • Develop department goals/metrics and assist with individual goals as necessary, to align with company and customer objectives • Lead customer service staff to increase productivity through improved work processes • Participate in on-site management meetings and customer meetings • Ensures all customer service processes and outputs align with and support customer and company objectives • Assist with business audits as required • Performs other duties as assigned .Requirements: • 5-10 years of customer service, logistics or operations leadership experience • Proven ability to customer face and communicate • Proven ability to work and manage priorities in a fast paced and time sensitive environment • Knowledge and understanding of manufacturing and customer service principles with the ability to communicate inside and outside the organization • Strong ability to mine and analyze large amounts of data to yield desirable outcomes and articulate cross functionally and across multiple organizations • Bachelors Degree desirable • Proficient in MS Office Suite • Visio and MS Project experience desirable • Proven ERP/WMS Experience Spray Products is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Spray Products is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Spray Products are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Spray Products will not tolerate discrimination or harassment based on any of these characteristics. Spray Products encourages applicants of all ages. PM19 PI116094729

Description: Swensons Drive-In Restaurants has been serving delicious, fresh, made to order food since 1934 and has 14 restaurants, 2 Food Trucks and a Commissary all located in Northeast Ohio. Our business is growing rapidly, and as a result, we need passionate Curb servers that share our dedication to perfection to join our growing team. Curb servers at Swensons are considered an elite group of hard working college students seeking a challenging and rewarding atmosphere. Successful candidates include students that enjoy being part of a team striving for the best performance out of both themselves and their coworkers. Curb servers are responsible for car-side order taking and delivery in all weather conditions. Rain or shine, curb servers in the elements with a smile on their face. In addition to the physical demands required of a curb server, common sense and critical decision making are a must on a daily basis. Curb servers are responsible for learning and utilizing a short-hand code system that all orders are taken in. This code system is the basis for all other aspects of the job and must be memorized immediately. All in all, being a curb server at Swensons can mostly be summarized in one short phrase - Sprint and smile! HOURLY + TIPS!!! .Requirements: Requirements: Enrollment in a four year program at an accredited university with full time status.• Maintain a 2.25 cumulative GPA or higher.• Ability to work on your feet, sprinting for up to 8 hours at a time.• Available to work on a rotational basis at all 7 corporately operated restaurants. • Must be friendly, outgoing, and enjoy customer interaction.• Must be available on the weekends. • Must have availability for at least two weekday day shifts (at minimum 11AM 3PM). PM19 PI115977938

Description: Do you like flexibility in your schedule? What about earning money based on your performance? Im sure that you like to work in a fast-paced fun-filled environment? Does growing your career with a well-known brand sound exciting? Would you say that youre passionate, competitive, and energetic? If you answered yes to all of the questions above, then you are a natural Swenatic, and we would love for you to join our crew. Responsibilities: • Being punctual, attentive to detail, friendly, willing to learn, reliable, and, above all, honest • Maintaining proper food handling, safety, and sanitation standards while cooking food. • Following recipes accurately and maintaining food preparation processes. • Maintaining restaurant cleanliness and ensure that items are well stocked. • Taking accurate food orders and maintaining appropriate portion control. • Always follow the direction of management, and maintain a safety conscious workplace. Learn and display a complete understanding of the menu. • Able to exhibit a cheerful and helpful attitude, and provide exceptional customer service. When you work at Swensons, you're joining an 80+ year long tradition of great food, great service, great quality and great people that continue to make that all possible. Without the hard work and commitment to maintaining the Swensons tradition of our employees, we would not be here today. Our crew members are dedicated to the hands-on involvement of all food and service quality! Because of this, here at Swensons, we take pride in treating people like people. Together, we make Swensons a truly special and more satisfying place to work! No matter the industry or type of work history you may have if: hardworking, friendly and dedicated are three of your top qualities, we would like to have you as a part of our team. Applications for the preceding position are always welcomed. If you like a new challenge every day, enjoy working fast and to keep moving, don't worry, you'll fit right in! .Requirements: Requirements: • Must be at least 16 years old (under 18 requires a work permit). • Able to work on your feet for the full duration of a shift, and lift 35 pounds to waist level. • Able to be cross-trained in all areas of the kitchen. • Able to speak clearly and listen attentively to guests and other employees. • Constantly display a positive and enthusiastic approach to all assignments. Benefits: • Flexible Schedules. • Weekly Paycheck!!! • Swensons is closed on Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas Day. • Career Advancement. We love to promote from within!! • No restaurant experience necessary! • Fun working environment. PM19 PI115977940

Description: Do you like flexibility in your schedule? What about earning money based on your performance? Im sure that you like to work in a fast-paced fun-filled environment? Does growing your career with a well-known brand sound exciting? Would you say that youre passionate, competitive, and energetic? If you answered yes to all of the questions above, then you are a natural Swenatic, and we would love for you to join our crew. Responsibilities: • Being punctual, attentive to detail, friendly, willing to learn, reliable, and, above all, honest • Maintaining proper food handling, safety, and sanitation standards while cooking food. • Following recipes accurately and maintaining food preparation processes. • Maintaining restaurant cleanliness and ensure that items are well stocked. • Taking accurate food orders and maintaining appropriate portion control. • Always follow the direction of management, and maintain a safety conscious workplace. Learn and display a complete understanding of the menu. • Able to exhibit a cheerful and helpful attitude, and provide exceptional customer service. When you work at Swensons , you're joining an 80+ year long tradition of great food, great service, great quality and great people. .Requirements: Requirements: • Must be at least 16 years old (under 18 requires a work permit). • Able to work on your feet for the full duration of a shift, and lift 35 pounds to waist level. • Able to be cross-trained in all areas of the kitchen. • Able to speak clearly and listen attentively to guests and other employees. • Constantly display a positive and enthusiastic approach to all assignments. Benefits: • Flexible Schedules. • Weekly Paycheck!!! • Swensons is closed on Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas Day. • Career Advancement. We love to promote from within!! • No restaurant experience necessary! • Fun working environment. PM19 PI115977944

Description: Swensons Drive-In Restaurants has been serving delicious, fresh, made to order food since 1934 and has fourteen restaurants, 2 Food Trucks and a Commissary all located in Northeast Ohio. Our business is growing rapidly, and as a result, we need passionate Curb servers that share our dedication to perfection to join our growing team. Curb servers at Swensons are considered an elite group of hard working college students seeking a challenging and rewarding atmosphere. Successful candidates include students that enjoy being part of a team striving for the best performance out of both themselves and their coworkers. Curb servers are responsible for car-side order taking and delivery in all weather conditions. Rain or shine, curb servers in the elements with a smile on their face. In addition to the physical demands required of a curb server, common sense and critical decision making are a must on a daily basis. Curb servers are responsible for learning and utilizing a short-hand code system that all orders are taken in. This code system is the basis for all other aspects of the job and must be memorized immediately. All in all, being a curb server at Swensons can mostly be summarized in one short phrase - Sprint and smile! HOURLY + TIPS!!! .Requirements: Requirements: Enrollment in a four year program at an accredited university with full time status.• Maintain a 2.25 cumulative GPA or higher.• Ability to work on your feet, sprinting for up to 8 hours at a time.• Available to work on a rotational basis at all 7 corporately operated restaurants. • Must be friendly, outgoing, and enjoy customer interaction.• Must be available on the weekends. • Must have availability for at least two weekday day shifts (at minimum 11AM 3PM). PM19 PI115977946

Location: US-OH-Columbus ID: 2019-15192 # of Openings: 10 Category: Operations Store Number: 1064 Doing Business As: Benihana Columbus Business Unit: Benihana Columbus Corp. Position Type: Part-Time Overview Responsible for interacting with our guests and ensuring they have an excellent dining experience. Responsible for positive guest interactions while serving guests in a friendly, timely and efficient manner. Responsibilities Maintains a Guest focus while performing duties. Assumes 100% responsibility for quality guests' experience. Welcome and greet guests within two minutes of being seated. Informs guests of specials and menu changes. Offers specific beverage, appetizer, entre, and dessert recommendations either upon request or you genuinely feel your guests will enjoy. Answer questions about our food, beverages and other restaurant functions and services. Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to the table. Deliver food and beverages from kitchen and bar to guests in a timely matter. Clean and prepare the table for the arrival of menu items. Perform side work during each shift as required by service station assignment. Complete opening and closing checklists. Maintain clean and stocked service and dining areas. Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Provide proactive beverage refills Prepare final bill, present check to guest, accept payment, and process through the POS system. Be ready and willing to assist fellow servers before they ask. Thank guests for their visit and invite them to return. Attends all scheduled employee meetings and brings suggestions for improvement. Notify manager-on-duty any time a guest is not 100% satisfied with their experience Performs other duties as assigned by a supervisor. Qualifications Experience and Education: Previous server experience in restaurant or hospitality required or minimum six months experience working at a Benihana, Inc. in a host, busser or other similar guest interfacing position. Must have good performance and manager reference. Must have a High School diploma or GED. An equivalent combination of education and experience will be considered. Must be eligible to work in the United States. Must be 18 years of age or older as required by state law to serve alcoholic beverages. Must have the ability to handle money and operate a point-of-sale system. Must have food handler's card and alcohol awareness training certification where required by state and local laws. Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required. Physical Demands : Must be able to work in a standing position for prolonged periods of time. Must be able to work under stress, have excellent organizational skills and multi-task throughout shift. Must have a clean, professional appearance with excellent grooming habits. Be able to safely lift, carry and easily maneuver trays of food frequently weighing up to 25 pounds. #JT Not ready to apply? Join our Talent Network! Text "Benihana" to 51893. PI115815867

Location: US-OH-Cincinnati ID: 2019-15934 # of Openings: 5 Category: Operations Store Number: 1015 Doing Business As: Benihana Cincinnati Business Unit: Benihana National Corp. Position Type: Full-Time Overview Responsible for setting and cleaning tables, sushi bar and lounge areas throughout the shift. Supports servers and service staff with drink refills and clearing tables. Assists with the setup of large parties and communicating which areas of the restaurant are ready to be seated in order to assure customer satisfaction. Responsibilities In accordance with Benihana's service and cooking procedures: Maintains cleanliness and sanitation of the front of the house including all tables, chairs and floors. Maintains cleanliness and organization of service and bus station(s). Refills soy bottles and keeps them thoroughly cleaned prior, during and after shift. Communicates and assists hosts to set up and break down tables as customer requests are received. Refills soda, ice teas, and waters upon the request of the customer or server. Removes dirty dishes, silverware and any debris from tables between courses and after customer leaves table. Returns dirty dishes, silverware, and glassware carefully to dishwashing and/or bar area. Checks restrooms on a routine schedule to maintain cleanliness. Reports any restroom problems to management immediately. Assists with spills throughout the restaurant to assure customer safety. Leaves restaurant in a clean condition prior to end of shift. Assists customers with inquiries or as needed. Removes trash and breaks down boxes for the bar and restaurant. Performs other duties as assigned by a supervisor. Qualifications Experience and Education: Previous bar and/or restaurant experience preferred but not required. Must have a High School diploma or GED. Must be 18 years of age or older. Must be eligible to work in the United States. Competencies, Knowledge and Skills: Customer Service: Must possess excellent customer service skills. Ability to maintain a high degree of professionalism when interacting with guests and dealing with guest complaints. Ability to monitor and anticipate guests' needs and respond accordingly in an effort to maintain a positive and enjoyable dining experience. Outgoing personality and friendly disposition highly desirable. Physical Demands : Must be able to perform a variety of physical activities including, but not limited to, standing for long periods of time, climbing, walking, bending, reaching, stooping and lifting up to 55 lbs. Ability to carry and lift cookware (pots, pans, etc) containing hot or cool foods and liquids. Ability to use sharp knives and cooking utensils. Must be able to use cleaning compounds and cleaning products. Must be able carry large bins filled with dishes, silverware and other eating utensils. Ability to work with a variety of restaurant lounge and/or bar equipment and tools. Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required. #JT Not ready to apply? Join our Talent Network! Text "Benihana" to 51893. PI115815827

Location: US-OH-Cincinnati ID: 2019-15933 # of Openings: 3 Category: Operations Store Number: 1015 Doing Business As: Benihana Cincinnati Business Unit: Benihana National Corp. Position Type: Full-Time Overview Responsible for interacting with our guests and ensuring they have an excellent dining experience. Responsible for positive guest interactions while serving guests in a friendly, timely and efficient manner. Responsibilities Maintains a Guest focus while performing duties. Assumes 100% responsibility for quality guests' experience. Welcome and greet guests within two minutes of being seated. Informs guests of specials and menu changes. Offers specific beverage, appetizer, entre, and dessert recommendations either upon request or you genuinely feel your guests will enjoy. Answer questions about our food, beverages and other restaurant functions and services. Take food and beverage orders from guests, enter orders in our point-of-sale system before taking item to the table. Deliver food and beverages from kitchen and bar to guests in a timely matter. Clean and prepare the table for the arrival of menu items. Perform side work during each shift as required by service station assignment. Complete opening and closing checklists. Maintain clean and stocked service and dining areas. Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Provide proactive beverage refills Prepare final bill, present check to guest, accept payment, and process through the POS system. Be ready and willing to assist fellow servers before they ask. Thank guests for their visit and invite them to return. Attends all scheduled employee meetings and brings suggestions for improvement. Notify manager-on-duty any time a guest is not 100% satisfied with their experience Performs other duties as assigned by a supervisor. Qualifications Experience and Education: Previous server experience in restaurant or hospitality required or minimum six months experience working at a Benihana, Inc. in a host, busser or other similar guest interfacing position. Must have good performance and manager reference. Must have a High School diploma or GED. An equivalent combination of education and experience will be considered. Must be eligible to work in the United States. Must be 18 years of age or older as required by state law to serve alcoholic beverages. Must have the ability to handle money and operate a point-of-sale system. Must have food handler's card and alcohol awareness training certification where required by state and local laws. Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required. Physical Demands : Must be able to work in a standing position for prolonged periods of time. Must be able to work under stress, have excellent organizational skills and multi-task throughout shift. Must have a clean, professional appearance with excellent grooming habits. Be able to safely lift, carry and easily maneuver trays of food frequently weighing up to 25 pounds. #JT Not ready to apply? Join our Talent Network! Text "Benihana" to 51893. PI115815828

Location: US-OH-Cincinnati ID: 2019-15931 # of Openings: 5 Category: Operations Store Number: 1015 Doing Business As: Benihana Cincinnati Business Unit: Benihana National Corp. Position Type: Full-Time Overview Greets and welcomes guests upon arrival. Answers telephone, takes reservations and manages the efficient and timely seating of guests to a table providing menu and server information once seated. Manages special seating requests consistent with table seating guidelines and table availability. Relays guest seating and information to servers and bus persons. Oversees dining room activity to ensure guest seating efficiency. Responsibilities Greets all guests warmly and with a smile upon their arrival and escorts them to a table, balancing the flow among the server stations. Ensures table selection corresponds with proper rotation, customer seating preference and size of party. Utilizes customer paging system when business dictates and as applicable. Assists with seating requests when necessary and provides customers with clean menus. Relays information to service staff, requests feedback from customers as to their experience and gives a final salutation upon exit from the restaurant. Maintains a clean and organized station. Ensures the cleanliness of menus, and keeps necessary stock of pens, pencils, menus and other departmental supplies. Promptly answers the phones with appropriate greeting. Responds to guest inquiries related to operating hours, reservations, directions to restaurant or other. Ensures backup coverage for host stand when necessary. Completes all side work requirements prior, during and after shift. Periodically checks restrooms for cleanliness and proper stocking of supplies. Maintains the cleanliness and organization of the t-shirt cabinet and t-shirt storage area. Performs other duties as assigned by a supervisor. Qualifications Experience and Education: Previous host/hostess experience in restaurant or hospitality required. Must have a High School diploma or GED. Must 18 years of age or older. Must be eligible to work in the United States. Physical Demands : Must be able to work in a standing position for prolonged periods of time. Must be able to work under stress, have excellent organizational skills and multi-task throughout shift. Must have a clean, professional appearance with excellent grooming habits. Food Knowledge, Preparation, Production and Safety : Must be able to learn and describe menu items to guests when requested. Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required. #JT Not ready to apply? Join our Talent Network! Text "Benihana" to 51893. PI115815829

Location: US-OH-Columbus ID: 2019-15188 # of Openings: 7 Category: Operations Store Number: 1064 Doing Business As: Benihana Columbus Business Unit: Benihana Columbus Corp. Position Type: Full-Time Overview Greets and welcomes guests upon arrival. Answers telephone, takes reservations and manages the efficient and timely seating of guests to a table providing menu and server information once seated. Manages special seating requests consistent with table seating guidelines and table availability. Relays guest seating and information to servers and bus persons. Oversees dining room activity to ensure guest seating efficiency. Responsibilities Greets all guests warmly and with a smile upon their arrival and escorts them to a table, balancing the flow among the server stations. Ensures table selection corresponds with proper rotation, customer seating preference and size of party. Utilizes customer paging system when business dictates and as applicable. Assists with seating requests when necessary and provides customers with clean menus. Relays information to service staff, requests feedback from customers as to their experience and gives a final salutation upon exit from the restaurant. Maintains a clean and organized station. Ensures the cleanliness of menus, and keeps necessary stock of pens, pencils, menus and other departmental supplies. Promptly answers the phones with appropriate greeting. Responds to guest inquiries related to operating hours, reservations, directions to restaurant or other. Ensures backup coverage for host stand when necessary. Completes all side work requirements prior, during and after shift. Periodically checks restrooms for cleanliness and proper stocking of supplies. Maintains the cleanliness and organization of the t-shirt cabinet and t-shirt storage area. Performs other duties as assigned by a supervisor. Qualifications Experience and Education: Previous host/hostess experience in restaurant or hospitality required. Must have a High School diploma or GED. Must 18 years of age or older. Must be eligible to work in the United States. Physical Demands : Must be able to work in a standing position for prolonged periods of time. Must be able to work under stress, have excellent organizational skills and multi-task throughout shift. Must have a clean, professional appearance with excellent grooming habits. Food Knowledge, Preparation, Production and Safety : Must be able to learn and describe menu items to guests when requested. Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required. #JT Not ready to apply? Join our Talent Network! Text "Benihana" to 51893. PI115815838

We are Akrons original healthy restaurant that features all natural and organic ingredients, made fresh to order and served with a smile! Our forward-thinking menu offers a wide variety of Gluten Free friendly, Hormone and Antibiotic free Meats, Vegetarian, Vegan and Allergen-Friendly cuisine inspired from around the world. All of our food meets our Golden Standards. We take great pride in creating amazing food that tastes delicious and is healthy for you and your family! Job Summary Provides excellent customer service to our Caf guests in a friendly and efficient manner. Responsibilities Cleans Cafe area continually. Maintains cleanliness, sanitation, and organization of the dining room and surrounding area before and after business hours. Clears tables quickly and quietly and takes dishes and glassware to dish room. Resets tables. Ensures guest expectations are met or exceeded. Follows directions of Caf Supervisor for setting up room(s); moving and setting up tables and chairs, assisting servers, breaking down rooms, and cleaning areas. Delivers food to tables. Takes and processes drink orders. Performs other duties as assigned. Education And Experience (E = Essential D = Desired) (E) High school education or equivalent or current enrollment Knowledge, Skills, Abilities Interpersonal skills Verbal skills PM19 PI115688624

EXPLORE YOUR POTENTIAL We're an evolving company with a promote-from-within philosophy, so you'll never feel stagnant here. We'll support you in your professional endeavors and we encourage unique career paths that are entirely based on each employee's personal performance goals. Our leadership fosters the development of their teams, and every department has their own determinant of how they measure success. With the chance to advance, you can make a lasting career at CAI. ESSENTIAL FUNCTION Responsible for communicating with borrowers to negotiate repayment of debt Recommending defined legal efforts based upon individual account circumstances Maintaining the high standards of professionalism and customer service expected by the Department of Education Must meet monthly goals for collected fees while maintaining legal compliance Operates all office equipment including computers and telephones All other duties as assigned

Job ID 2019-2163 # of Openings 1 Job Locations US-OH-Hilliard Posted Date 2019-09-18 Category Route Sales/Delivery Driver Overview ROUTE REPRESENTATIVE BUCKEYE CULLIGAN Hilliard, Ohio Are you a physically active, outgoing, independent self-starter looking for a job that will keep you moving all day long? If so, Culligan is looking for you! Route Representatives deliver 3 and 5 gallon bottled water and other Culligan products to a designated customer base within an assigned area. Route Representatives build strong relationships with bottled water customers by providing exceptional service and engage with clients to retain and grow their route. The ideal candidate must be comfortable with a very physically demanding, customer-facing position and must be available to work Monday-Friday with no nights or weekends! WHY SHOULD YOU WORK FOR CULLIGAN? Great full time, Monday-Friday work schedule Competitive hourly rate Paid time off Full benefits package including 401k with company match Career advancement opportunities Stable and growing, family oriented company We like to promote from within! Use of free Culligan equipment in your home! Responsibilities Load and unload 3 and 5 gallon bottle water per company protocol and safety guidelines Drives a company truck to deliver products to customers according to daily route schedule. Manage daily routes independently to ensure proper and timely delivery of product Accurately complete all required paper work on a daily basis. Offers new products and services at the time of established product delivery Qualifications Prior route experience preferred Excellent communication and customer service skills required to be successful Must have excellent driving record Must be able to lift/push/pull up to 90lbs on a repetitive basis All drivers are required to be a minimum of 21 years of age or older for insurance purposes Successful completion of pre-employment screenings Ready to apply? Email your resume to our hiring manager Trent McGinty at tmcginty@hallswater.com or apply through our career center at https://careers-hallswater.icims.com Benefits: Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including: Health, Dental, Vision Insurance, Company Paid Life (+ the option for additional supplemental life insurance), Disability, Critical Illness, and Accident Supplemental Plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off. Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable. Hall's Culligan is proud to be an Equal Opportunity Affirmative Action Employer and encourages minorities, females, veterans and those with disabilities to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. We will consider qualified candidates with criminal histories in a manner consistent with applicable law. Hall's Culligan does not accept unsolicited resumes from staffing agencies, search firms or any third parties. PM18 INDHCL PI115581531

Location : US-OH-Cincinnati # of Openings : 1 Category : Sales/Marketing Position Type : Regular Full-Time FLSA Status : Exempt About Us Few earn the chance to offer exceptional quality service due in part to the longevity of those who join our team. Associate's average over a decade of experience with The Westin Cincinnati rating us above our regional area in associate satisfaction within HEI Hotels & Resorts as a great place to work. Compensation ranks us as very competitive in the downtown market with a full scale of health & welfare benefits. Paid days off for vacation and sick time along with holiday pay is available. The 401(k) retirement plan has company based matching contributions. And being a well-known global brand allows you be part of the largest hotel company in the world with access to over 30 brands in total using our generous hotel discount program. At Westin, discover a place where you are given a choice, not just to get up, but to rise. Overview Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. Responsibilities Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication. Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales. Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts. Develop and conduct persuasive verbal sales presentations to prospective clients. Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account. Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers. Prepare correspondence to customers, internal booking reports and file maintenance. Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. Attend trade shows, community events and industry meetings. Advanced knowledge of market trends, competition and key customers of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications High school or equivalent education required. Bachelor's degree preferred. 3+ years of past sales experience preferred. Must have experience at a similar size and quality hotel. Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers. Advanced knowledge of hotel and competitive market. Ability to execute appropriate action plans. Desire to participate as part of a team. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. Written communication skills to be concise, well organized, complete, and clear. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI115526220

Location : US-OH-Cincinnati # of Openings : 4 Category : Housekeeping Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Few earn the chance to offer exceptional quality service due in part to the longevity of those who join our team. Associate's average over a decade of experience with The Westin Cincinnati rating us above our regional area in associate satisfaction within HEI Hotels & Resorts as a great place to work. Compensation ranks us as very competitive in the downtown market with a full scale of health & welfare benefits. Paid days off for vacation and sick time along with holiday pay is available. The 401(k) retirement plan has company based matching contributions. And being a well-known global brand allows you be part of the largest hotel company in the world with access to over 30 brands in total using our generous hotel discount program. At Westin, discover a place where you are given a choice, not just to get up, but to rise. Overview Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. Responsibilities Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. Push and pull vacuum throughout entire room and empty trash. Replenish amenities, linens, and supplies in guest room. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI115384007

Location : US-OH-Cincinnati # of Openings : 1 Category : Kitchen Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Few earn the chance to offer exceptional quality service due in part to the longevity of those who join our team. Associate's average over a decade of experience with The Westin Cincinnati rating us above our regional area in associate satisfaction within HEI Hotels & Resorts as a great place to work. Compensation ranks us as very competitive in the downtown market with a full scale of health & welfare benefits. Paid days off for vacation and sick time along with holiday pay is available. The 401(k) retirement plan has company based matching contributions. And being a well-known global brand allows you be part of the largest hotel company in the world with access to over 30 brands in total using our generous hotel discount program. At Westin, discover a place where you are given a choice, not just to get up, but to rise. Overview Assist Stewarding Supervisor and Restaurant Outlets in the cleaning and organizing of the Food and Beverage Outlets. This is a second and third shift position. Responsibilities Promptly and carefully sort soiled ware so that it can be put through the dish or pot machine properly. Quickly wash all ware and replace in storage areas as designated. Physical strength and stamina are essential to this position due to the high activity level. Keep dish machine properly cleaned and filled with water per hotel standards. Operate burnishing machine to ensure proper finish on silverware. De-tarnish and polish silver for proper appearance. Clean kettles, tilt skillets, pots and pans promptly and completely so cooks can carry out their work. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Knowledge of service ware and how to maintain same in order to compliment guest experience. Ability to push/pull service carts weighing up to 150 pounds with or without reasonable accommodation. Ability to transport heavy objects through a crowded room with or without reasonable accommodation. Ability to grasp, lift and/or carry, or otherwise, move or push goods on a hand cart/truck weighing a maximum of 200lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI115383591

Location : US-OH-Cincinnati # of Openings : 1 Category : Front Desk Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Few earn the chance to offer exceptional quality service due in part to the longevity of those who join our team. Associate's average over a decade of experience with The Westin Cincinnati rating us above our regional area in associate satisfaction within HEI Hotels & Resorts as a great place to work. Compensation ranks us as very competitive in the downtown market with a full scale of health & welfare benefits. Paid days off for vacation and sick time along with holiday pay is available. The 401(k) retirement plan has company based matching contributions. And being a well-known global brand allows you be part of the largest hotel company in the world with access to over 30 brands in total using our generous hotel discount program. At Westin, discover a place where you are given a choice, not just to get up, but to rise. Overview Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Responsibilities Show guests to room assisting with their luggage. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. Check luggage for hotel guests both for day and overnight. Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. Open doors and greet guests in a friendly and courteous manner. Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. Post the daily events board and entertainment board in the lobby. Maintain an open communication line through all shifts by proper use of intershift log. Deliver messages and valet to guest rooms. Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. May perform the duties of a valet as required. Assist front desk with key inventory twice weekly. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications High school diploma or equivalent required. Hotel experience preferred. Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation. Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation. Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation. Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI115383506

Location : US-OH-Cincinnati # of Openings : 1 Category : Engineering Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Few earn the chance to offer exceptional quality service due in part to the longevity of those who join our team. Associate's average over a decade of experience with The Westin Cincinnati rating us above our regional area in associate satisfaction within HEI Hotels & Resorts as a great place to work. Compensation ranks us as very competitive in the downtown market with a full scale of health & welfare benefits. Paid days off for vacation and sick time along with holiday pay is available. The 401(k) retirement plan has company based matching contributions. And being a well-known global brand allows you be part of the largest hotel company in the world with access to over 30 brands in total using our generous hotel discount program. At Westin, discover a place where you are given a choice, not just to get up, but to rise. Overview Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. Responsibilities Assume control of the Engineering Department when the Chief Engineer is not available. Understand all building related systems and equipment - Electrical, HVAC, Plumbing, Life Safety, IT, HVACandR, Kitchen, Laundry, Pool, etc. Follow company preventative maintenance procedures and guidelines for guestrooms, equipment, public space, grounds, landscaping, and building envelop, etc. Maintain engineering related check book accounting procedures to ensure department operates with-in budgeted guidelines while maintaining required stock of supplies and materials. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Effectively supervise, train, and assign tasks to and follow-up with engineering staff to ensure maximum productivity. Understand the engineering records and filing system to support RandM Budget, PM Programs, Capital Budget, Capital Projects, Life Safety Systems and Inspections, etc. Monitor and maintain all Engineering Spaces in a safe, clean, organized, energy efficient manner. Tour hotel complex daily identifying items requiring engineering, housekeeping or other departmental actions. Considered the property expert on all Life Safety related items, trains all managers in these areas. Understand all Brands related issues and procedures; as well as all Brand related GSS, GSI, AYS, DTS problem tracking procedures and is working to correct them. Basic understanding of elementary accounting procedures. Basic understanding of PC operation and a working knowledge of Microsoft Office programs and internet use. Ability to remain calm in stressful situations, seen as a strong leader through-out hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job duties as assigned. Qualifications College degree or courses will be considered helpful, engineering related preferred. Vocational schooling, military training, certification and/or experience in building related trades required in 1 or more of the following areas: HVAC, Electrical, Plumbing, and Carpentry. 3+ years of hands-on experience at a comparable location. Hotel experience preferred. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Be skilled in several areas such as HVAC, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping with or without reasonable accommodation. ADA related Physical Demand Section: Frequent walking, climbing, bending, lifting, pushing, pulling, talking, smiling, writing, at times working in cramped noisy locations susceptible to extreme hot and cold temperatures with or without reasonable accommodation. Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI115383313

Location : US-OH-Cincinnati # of Openings : 1 Category : Front Desk Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Few earn the chance to offer exceptional quality service due in part to the longevity of those who join our team. Associate's average over a decade of experience with The Westin Cincinnati rating us above our regional area in associate satisfaction within HEI Hotels & Resorts as a great place to work. Compensation ranks us as very competitive in the downtown market with a full scale of health & welfare benefits. Paid days off for vacation and sick time along with holiday pay is available. The 401(k) retirement plan has company based matching contributions. And being a well-known global brand allows you be part of the largest hotel company in the world with access to over 30 brands in total using our generous hotel discount program. At Westin, discover a place where you are given a choice, not just to get up, but to rise. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications High school diploma or equivalent required, and college degree preferred. Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI115383183