$38,000 - $45,000 yearly
Two Bettys Green Cleaning 3258 Minnehaha Avenue, Minneapolis, MN, USA
Sep 05, 2019Full time
What we are looking for: You love supporting our cleaning staff, as well as providing outstanding customer service to our clients. You are a servant leader and focus on putting the needs of others first. You treat others with respect, and help create a workplace where individuals feel that their voice is valued. More about the role: Tasks and responsibilities associated with this position include (but are not limited to) the following: Provide support to assigned group of cleaners, including monthly 1:1 meetings, and quarterly group meetings that focus on up-training, reviewing cleaning techniques, providing support and answering questions from cleaners Accountable for all administrative tasks related to assigned cleaners - schedule adjustments, Tsheets submissions/adjustments, time and attendance approval, etc. Assist cleaners to find cover cleaners as needed Conduct cleaner reviews, post training, at three months, six months, and then on an annual basis. Communicate review and any wage updates to HR in a timely manner. Communicate with HR and provide PIP (performance improvement plans) as needed Coordinate up-training as needed Communicate with Matchmaking about cleaners whose schedules are below our 20 hours per week minimum standard so these schedules can be filled by Matchmaking Work with Matchmaking, as needed, to provide seamless transitions to clients and cleaners Provide exceptional customer service to clients of assigned cleaners, this includes but is not limited to, fielding client complaints as needed, assist with rescheduling, and ensure cleaning quality. Special projects as needed, per the demands of the business Contribute and problem solve as the position grows and evolves Work with HQ members to achieve goals and build trust with cleaners and clients alike Attend company meetings, events, and model TBs company values and mission Be positive and proactive in collaborating and finding solutions as issues arise Continuously cultivate the culture at Two Bettys - positive, proactive, collaborative, cleaner & client forward, etc. We can’t wait to hear from you! Two Bettys is an equal opportunity employer.