2 jobs found

nThrive Equal Opportunity Employer EOE M/F/D/V Adoption Success Consultant US--Remote Job ID: 2019-27195 # of Openings: 1 Overview The Adoption Success Consultant is a solution and business expert responsible for working with clients to ensure successful adoption and utilization of nThrive technology solutions. The Adoption Success Consultant will provide product training, best practice consulting, and optimization of workflow for clients to realize maximum value of their nThrive applications. Responsibilities Serve as the point of contact and subject matter expert for post-implementation, client life cycle and proactive adoption success strategy for assigned clients. Work cross functionally with other departments such as: Implementation Services, Product Management, Client Success and Solutions on adoption success, process improvements and product enhancements. Use client feedback to improve customer experience, efficiency and client adoption. Responsible for Portal Training and nThrive Education training for all clients coming out of implementation. Review and/or update KPI’s, RACI, Knowledgebase and training materials annually. Proactively monitor client product usage and adoption (KPIs) & perform root cause analysis on client adoption issues. Analyze leading/lagging metrics and develop/execute action plans to optimize performance of product and engagement with clients on a regular basis to drive deeper utilization of the product within the client’s business. Generate innovative ideas to support customers and boost nThrive technologies. Effectively help customers expand their spending as product usage increases including both cross selling and upselling. Participate, coordinate and/or contribute to quarterly partnership reviews. Complete Teach backs to ensure product knowledge. Knowledgeable on multiple solutions in the patient to payment revenue cycle technology portfolio. Complete annual training required to achieve and maintain expert level status on product, workflow and configuration in addition to remaining up to date on industry changes that relate to solutions and the services provided. Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Colleague Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program. Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations. Qualifications Bachelor's degree. 4+ years revenue cycle management experience in a healthcare environment or 2+ years of experience working with nThrive products or services directly Client Management skills (written and verbal communication skills, listening skills, customer orientation) Ability to synthesize complex issues and communicate into simple messages. Experience interfacing with both internal team members and external clients, as part of a solutions based team. Accountable for outcomes, action oriented. Demonstrated ability to work in a team environment that requires quick turnaround and quality output. Computer knowledge including MS Office (Outlook, Word, Excel, Power Point). PI114544045

nThrive Equal Opportunity Employer EOE M/F/D/V Adoption Success Consultant US--Remote Job ID: 2019-27136 Type: full-time # of Openings: 1 Overview The Adoption Success Consultant is a solution and business expert responsible for working with clients to ensure successful adoption and utilization of nThrive technology solutions. The Adoption Success Consultant will provide product training, best practice consulting, and optimization of workflow for clients to realize maximum value of their nThrive applications. Responsibilities Serve as the point of contact and subject matter expert for post-implementation, client life cycle and proactive adoption success strategy for assigned clients. Work cross functionally with other departments such as: Implementation Services, Product Management, Client Success and Solutions on adoption success, process improvements and product enhancements. Use client feedback to improve customer experience, efficiency and client adoption. Responsible for Portal Training and nThrive Education training for all clients coming out of implementation. Review and/or update KPI’s, RACI, Knowledgebase and training materials annually. Proactively monitor client product usage and adoption (KPIs) & perform root cause analysis on client adoption issues. Analyze leading/lagging metrics and develop/execute action plans to optimize performance of product and engagement with clients on a regular basis to drive deeper utilization of the product within the client’s business. Generate innovative ideas to support customers and boost nThrive technologies. Effectively help customers expand their spending as product usage increases including both cross selling and upselling. Participate, coordinate and/or contribute to quarterly partnership reviews. Complete Teach backs to ensure product knowledge. Knowledgeable on multiple solutions in the patient to payment revenue cycle technology portfolio. Complete annual training required to achieve and maintain expert level status on product, workflow and configuration in addition to remaining up to date on industry changes that relate to solutions and the services provided. Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Colleague Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program. Supports nThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to nThrive’s business practices. This includes: becoming familiar with nThrive’s Code of Ethics, attending training as required, notifying management or nThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations. Qualifications Bachelor's degree. 4+ years revenue cycle management experience in a healthcare environment or 2+ years of experience working with nThrive products or services directly Client Management skills (written and verbal communication skills, listening skills, customer orientation) Ability to synthesize complex issues and communicate into simple messages. Experience interfacing with both internal team members and external clients, as part of a solutions based team. Accountable for outcomes, action oriented. Demonstrated ability to work in a team environment that requires quick turnaround and quality output. Computer knowledge including MS Office (Outlook, Word, Excel, Power Point). PI114347870