Field Operations Advisor

  • Legacy Health
  • Portland, OR, USA
  • Sep 13, 2019
General Business

Job Description

Field Operations Advisor


Job ID: 19-9939
Type: Regular Full-Time
# of Openings: 1
Category: Professional / Corporate
Northwest 21st Ave


Our physician offices are extensions of the Legacy community. They share common goals and a strong desire to make life better for others. We strive to maintain excellent relationships with physician offices, and we’ll rely on you to be the guiding force in that process. You’ll visit offices on a regular basis to advise and educate on various topics, while identifying areas for improvement. Are you ready to be the foundation for a strong, focused Legacy family of physician offices? If so, please consider this opportunity.


The Field Operations Advisor provides subject matter expertise, consultation and education to Network physician members by establishing and maintaining a strong relationship with the physician and practice. Regularly visits physician offices to advise and educate on a wide variety of topics (examples include population health management strategies and programs, clinical integration, registry and EMR utilization and Meaningful Use attestation, incentive program(s), provider web site, care management, and office efficiencies and access strategies).

The Field Operations Advisor is a highly strategic role within the Network, designed to provide value to the physician and office through expertise, consultation, and change management. The Field Operations Advisor is the relationship manager for the practice and exists to help simplify the physician's experience with the Network, while working to identify and address improvement opportunities. As part of the Field Operations Team, the Advisor will be responsible for executing plans and delivering key messages to physicians and office staff. This position is field-based with the majority of time spend in physician offices.



Bachelor’s Degree or equivalent in healthcare, business or a related field. Master’s degree preferred.


Four years’ experience in performance improvement, operations, finance, and/or marketing, of which two years must be in a relevant physician/ hospital/ managed care environment. Two years’ experience working collegially with physicians. Experience in managed care/ capitation/ global budgets for the provision of health care services.


Demonstrated excellent relationship management skills. Demonstrated excellent negotiation skills. Strong project management & strategic thinking skills. Strong organizational skills. Significant knowledge of hospital and physician (multi-specialty group, IPA or PHO) operations and services impacted by managed care and health care reform. Significant knowledge of both the clinical and financial aspects of managed care, including capitation and global budgets. Demonstrated experience in preparing and delivering written and oral reports. Strong skills for using various information systems tools to identify performance improvement opportunities, communicate these opportunities to physicians and track improvements. Ability to handle difficult situations and maintain professionalism.


Follows guidelines set forth in Legacy’s Values in Action.

Equal Opportunity Employer/Vet/Disabled