Service Delivery Change and Release Manager

  • Customers Bank
  • Radnor, PA 19087, USA
  • Aug 24, 2019
General Business

Job Description

Customers Bank


201 king of prussia Rd
Job ID 2019-6694
# of Openings 1
Category Information Technology


We are seeking a Service Delivery Release Manager to join our expanding team in Radnor, PA.

The candidate filling this role will be responsible for release and change management of our core "Bank as a Service" (BaaS) platform. This position will be a critical member of the Technical Service Delivery team and will act as the escalated point of contact for any release issues. This is a hands-on role which focuses on leading a team of support analysts and end-to-end release and change management functions. They will be involved with creating, scheduling and coordinating releases across various portfolios. This can include projects, applications, updates, hardware, upgrades, and patches.

BankMobile is reinventing banking by focusing on the unmet needs of millennial and underbanked consumers to provide frictionless and free banking with the full suite of financial products. We're building a disruptive multi-partner distribution model, known as "Bank as a Service", that places our innovative bank products in natural account opening moments as part of multiple startup banking brands. Our banking experience is built with a customer-centric digital-first model and requires industrial-strength financial technologies and innovation.


To be successful in this role you should possess the following abilities:

  • Ensure process activities and procedures are successfully rolled out with minimal service disruption to the business
  • Key contributor to process improvements for release and change management; also maintain and document all related procedures
  • Collaboratively work with cross-functional teams to drive continuous improvements for release/change procedures
  • Ability to work flexible hours as needed to facilitate release activities or support critical issues. Role may require to be on 24/7 rotation.

Expected Outcomes:

  • Being able to manage release and change control process by scheduling and communicating with various stakeholders ensuring timely and accurate deployments across environments
  • Manage risks by creating remediation plans and being able to identify, resolve any issues that may impact release activities
  • Able to solve any deployment issues through Root Cause Analysis (RCA) and incorporate as continuous improvement plans
  • Conduct Release Readiness reviews, milestone reviews, and Go/No-go reviews for releases
  • Create, Manage and maintain readiness reports, release notes, risks and issues


Required Experience/ Qualifications:

  • B.S. in Computer Science, MIS or related field
  • 5+ years of managing direct reports
  • Prior experience with release management
  • Working knowledge of Dev/Ops practices
  • Working knowledge of ITIL or related Service Management framework
  • Experience with Change and Release Management or similar tool is a plus
  • Programming skills (.NET, SQL and JavaScript) is a plus
  • Understanding of at least one SDLC methodology such as with Waterfall, Agile and/or Scrum principles
  • Strong project management and planning capabilities
  • Must have excellent communication and organizational skills
  • Experience with mission-critical enterprise systems is required and banking systems is a plus

About BankMobile:

Established in 2015, BankMobile is a division of Customers Bank and America's largest and fastest growing mobile-first bank offering checking and savings accounts. BankMobile provides an alternative banking experience to the traditional model and is focused on technology, innovation, easy-to-use products and education with the mission of being "customer-obsessed" and creating "customers for life." The disruptive, multi-partner distribution model, known as "Bank-as-a-Service," created by the executive team enables BankMobile to acquire customers at higher volumes and substantially lower expense than traditional banks. Its low-cost operating model enables it to provide low-cost banking services to low/middle-income Americans who have been left behind by the high-fee model of "traditional" banks. Today, BankMobile provides its "Bank-as-a-Service" platform to colleges and universities and currently serves nearly two million account-holders at 800 campuses (covering one out of every three students in the U.S.). BankMobile is operating as the digital banking division of Customers Bank, which is a Federal Reserve-regulated and FDIC-insured commercial bank.

For more information, please visit BankMobile, a division of Customers Bank, will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex, protected veteran status or disability. BankMobile, a division of Customers Bank. Member FDIC - Equal Housing Lender - All Rights Reserved